The Grand Care Centre

Greythorn Drive, West Bridgford, Nottingham NG2 7GG
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9.9 93 Reviews
  • The Grand Care Centre, Nottingham
The Grand is a purpose-built, ‘new generation’ care facility which offers home-from-home care for up to 82 people in the leafy suburbs of West Bridgford in Nottingham.

The four floor home is expertly designed to provide the highest standards of safety, comfort and care, where residents can benefit from en-suite bedrooms, a beautiful lounge and dining room on each floor, and an assisted spa bathroom.

The Grand is an attractive building, blending traditional brickwork with more contemporary features. Located in a spacious area, the building boasts full height windows which extend from the ground floor to the top floor.

Carefully crafted by an interior designer, the attention to detail inside the home is impressive, with high specification and sophisticated décor designed to create stylish yet comfortable and practical spaces. The interior also features built-in infection control.

Additional facilities available at The Grand include a library, cinema, hairdresser with nail bar and bistro area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1050
  • Self-Funded Nursing Care: from £1150
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Nursing Care plus FNC £254.06


Respite stay minimum of 2 weeks - from £1,400 per week.

These prices are only a guideline, please contact The Grand Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Tracy Johnston (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.

Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.

The Grand Care Centre Reviews (93)

9.9

The Grand Care Centre has a Review Score of 9.9 (9.905) out of 10, based on 24 reviews in the last 2 years.
Over all time The Grand Care Centre has 93 reviews.

Overall Experience
  • 85
  • 5
  • 1
  • 2
  • 0
Date Published
  • 93
  • 7
  • 16
  • 24
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Reviewer Connection to The Grand Care Centre
  • 32
  • 18
  • 16
  • 6
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 93, showing 61-80
Review from Joanna H (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our lovely mum received excellent care during her 6 months at The Grand on floor 3 until she sadly passed away. The Grand is clean and friendly all of the staff are kind and caring and committed and also showed myself and my brother a lot of kindness and support in what was a very difficult time for
us which we are hugely grateful for so thank you to the manager and all the staff.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for your lovely comments; your Mum was a lovely, funny and intelligent Lady, she will be greatly missed. We do appreciate these comments they boost staff morale, in particular during these uncertain times. Take Care both of you; you are a lovely Family.
Many thanks from myself and the team at The Grand.

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Review from Beverly O (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been living at The Grand for over three years. The excellent level of care and support he has received has never faltered. Every member of staff genuinely cares about the residents and nothing is ever too much trouble. This has been even more evident during the last few months of lockdown
when the time has been made on 1:1 basis with residents to keep their spirits up.
Despite all the extra medical demands and stress of keeping everyone safe during the pandemic, staff have maintained a focus on the well-being of residents by actively engaging them in their special interests such as gardening and painting (in the case of my dad). On top of this, The Grand has kept us updated on Dad's health and well-being. What a great team and Grand family.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much for these lovely comments, the whole team will benefit from this, We will remain committed to providing the best quality service we can, we ensure the lines of communication remain open and available to the best of our ability.


Thank You

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Review from Susan H (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has resided very happily at The Grand for over three years now, where all aspects of care have consistently been of a very high standard. The last three months have, however, been difficult for us all, with separation from our loved ones perhaps being the toughest challenge. Despite additional
medical and logistical demands on staff, ensuring that residents keep in touch with their families has been one of their top priorities. Communication has been brilliant. The staff have done their utmost to keep family members in touch. It has meant so much to us all.
I have received regular updates on Dad. I have been constantly reassured that Dad has been lovingly supported by everyone at The Grand. So, a big thank you to nursing staff, carers, management and reception. This support has enabled him to continue with his hobbies.
Carers have also been so thoughtful and have remained cheerful. I cannot thank The Grand enough for the wonderful care my Dad has received.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for your lovely comments, it will boost our Staff Moral and fuel their enthusiasm to provide the excellent care they give every day and this support from Families mean so very much!
Thank You

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Review from Patricia A (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here since the home opened five years ago and has blossomed in the last couple of years, due entirely to the caring and friendly nature of the staff at all levels, whether they be they management or cleaners. We as a family, are very grateful to everyone for their commitment
to the residents, in keeping them safe during these challenging times of lockdown due to the pandemic. Thank you.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you, your kind thoughts are gratefully received and will be relayed back to the team at The Grand.
Many sincere thanks.

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Review from Julie A (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
What could have been a really stressful time during the Coronavirus pandemic for The Grand residents and families alike has, in our personal experience, been made so much easier through the outstanding care and help from the staff, in all areas, and I cannot thank them enough.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you very much for this lovely review, the team at The Grand will continue to deliver a high, person centred care service to all of our residents. I will ensure the team are informed and have access to your lovely compliments.
Many thanks.

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Review from H L (Son of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-class facilities. Very professional staff providing the highest standard of care. The lockdown period has been very challenging but The Grand has provided excellent on-line alternatives to talk to my mother.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for your lovely words of inspiration and gratitude, the team at The Grand will continue to provide the best possible care to all of our residents during these uncertain times.
Thank you once more on behalf of us all.

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Review from J (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We’d like to say how grateful we are for the imaginative ways in which the care home is looking after Mum, they have kept in touch with us over the last few weeks while we have all been in lockdown. It has been a massive reassurance to us to be able to both speak to and see Mum via Facetime whilst we
are unable to visit her in person.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much, the staff team are extremely grateful for your words of kindness and appreciation, we will are all encouraged by your lovely comments.
Many thanks.

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Review from P G (Daughter of Resident) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family cannot thank the staff enough for the care, kindness, and understanding of the situation we have all been in. Please give them our sincere thanks. We will never forget their kindness.
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Review from C M (Son of Resident) published on 27 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities. Kind and caring staff that provide that little extra. Highly recommended.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for your lovely comments, we appreciate your support, we will continue to provide the highest possible care and support to our residents and, in particular during these trying times, we will always go that extra mile. Many thanks from the Team at The Grand.

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Review from Stephanie D (Wife of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lots of care homes provide caring and kind staff, but this is not enough. A care home needs to be run professionally as well. The Grand provides an all round excellence of service from the management and administrative staff to the skilled nurses and carers who support my husband. Having visited other
Homes there is a very big gap between what The Grand offers and other providers in our area. All providers should take a look and learn.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for your wonderful review, it means so much to our team at the Grand.
Hopefully we can continue to improve on our services and become an outstanding service.

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Review from Michael F (Nephew of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There care is second to none. The staff were wonderful and nothing was too much trouble. My aunt was well looked after and always clean and well dressed. Can't thank them enough.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much for your kind words and comments. Your aunt was so well-liked within the staff team and managers alike. She will be sorely missed - it was a complete pleasure caring for such a lovely lady. Thank you on behalf of the whole team.

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Review from Yvette D (Daughter of Resident) published on 31 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was placed at The Grand in March 2019, myself and my brother chose the Grand as we felt the rooms, facilities, staff and overall presentation of the Grand would be the type of facilities she would choose for herself if she had the capacity. My mother is a very difficult person to manage, exacerbated
by her recent diagnosis of dementia and she has presented many challenges to the care staff, however they have patiently overseen these challenges, always with a smile, and when I raised a personality clash between my mother and a carer with Yana, she dealt with it immediately. The Grand has been very patient with our family whilst we had problems gaining deputyship and we are grateful that there was no threat to our mothers care during this time. I would highly recommend the Grand.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you, your review and comments are welcomed, we endeavour to continue to support your Mother in a Person-Centred and consistent approach, paying particular attention to her complex and diverse needs.

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Review from Andrew C (Son of Resident) published on 30 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care is excellent throughout. The staff are friendly and caring towards the residents and there are lots of planned activities. They respond positively to suggestions made by the residents and their families. The accommodation is of very high quality.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for this extremely positive and honest review, we value all of your comments and we will endeavour to maintain our standards.

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Review from M M (Brother-in-law of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent facility. Caring and safe.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for your review of The Grand, we appreciate your positive comments and we will endeavour to work towards excellence all areas.

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Review from Eric D (Husband of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff and management to be very considerate and caring. They tried their best to make you feel your opinion and wishes matters.
They brought in singers and entertainers regularly to try and make the residents enjoy the music and remember the lost times. Visits to the garden centre and shops
were arranged accompanied by carers. Staff seemed very caring and helpful with residents who had dementia and injuries and couldn't feed themselves were assisted at mealtimes. Always a nurse available to issue drugs and medicine at appropriate times.
Night staff made frequent visits to check the health of the sick.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You so much for these lovely words of appreciation, the Staff and Management are touched and supported by your kind statements. We will continue to provide the highest quality of support and Care for all of our residents.

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Review from M L (Son of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
High quality care home. The place is so well designed and understated and the cleanliness is great. It feels much more like a hotel than a care home! I was there visiting my Mum and stayed for about 2 1/2 hours and at least 7 people (staff) came in, all speaking to my Mum. They were all very polite
to me. It has a very good vibe to it. We are pleased our Mum is there!
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Review from Lesley E (Sister of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister joined the family at The Grand, West Bridgford in September 2018. I had no concerns placing her there as everyone was so helpful and sympathetic to my sister's needs and also my needs. I am on first name terms with most of the staff and any questions I have they will always help me with. I
can only say that the care my sister gets is second to none. She is happy there and has settled very well.
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Review from Dorinda M (Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looking for somewhere to convalesce post surgery. The Grand was recommended to me by friends who had visited. The Grand in a professional capacity regularly. After visiting myself I booked in for two weeks. I found the staff kind and caring. It was a good environment in which to rest and recover and
if were to require further surgery I would return again.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for this lovely feedback, here at the Grand we endeavour to provide the highest quality of Care, we also welcome any feedback that can support us in continued improvements. It is good to know you would return.

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Review from Patricia (Friend of Resident) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was in The Grand for about two years. She was well looked after and happy there.
Although sometimes it seemed there wasn't enough staff.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for your comments, we appreciate all feedback as we are always looking at ways to continually improve our Service, this includes staffing and getting the right Staff for the Home.

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Review from M C (Wife of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This month has been a happy time for my husband as he now seems comfortable with the high standards of care and the surroundings, catering and most importantly the therapy sessions have achieved great results and he is enjoying and participating on a daily basis. He suffers from dementia, heart problems,
arthritis, diabetes, incontinence of bowel and urine.
The Grand are coping well with all this and perhaps, more importantly, welcoming him into the company.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you, we are extremely grateful we were able to meet your husbands needs. Thank you for such positive feedback.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for The Grand Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for The Grand Care Centre is calculated as follows: ( (271 Excellents x 5) + (2 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 283 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grand Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Tracy

Tracy Johnston

Job Title: Home Manager Joined: 2020

I am a qualified nurse and trained at the University of Central Lancashire, qualifying in 1999. Totalling 30 years of care/nursing experience my passion lies with care homes and I have extensive management experience as a home manager including troubleshooting, care home turnaround and Regional management. These areas have given me a wealth of knowledge and decided to come back into the daily running of the care home after being out and about travelling many miles. I am proud to be part of the team here at The Grand and to work for New Care working towards its vision. My team and I are dedicated to making each day different and special for residents.


The care we deliver is person-centred, ensuring that individual needs and requirements are met. It is important to us that residents retain as much independence as possible with support to continue pursuing the interests and hobbies they have always enjoyed.


Personal hobbies and interests include family, Horse riding and my three West Highland Terriers Dave, Dottie & Alfie, A family unit themselves – you may see them in the home occasionally.

Rebecca

Rebecca Thorpe

Job Title: Deputy Manager Joined: 2018

I have worked at New Care for 4 years and enjoyed my time at Ruddington Manor but transferred to The Grand for a new challenge a year ago. I enjoy my job as Care Manager and now ecstatic to be successful in my new role as the Deputy Manager. I am able to have autonomy in my role which help me thrive and feel satisfied in my role. It's ‘Grand at the Grand’ as we say and New Care look after their staff members really well with excellent opportunities for promotions, I can vouch for that. Every day is a different day and I love that we can make our residents' lives special. I love seeing them smile every day.

Bridget

Bridget Peck

Job Title: Wellbeing Coordinator Joined: 2015

I have worked for New Care for over 4 years. When I first walked into The Grand I was amazed that a care home could look like a hotel; I was lost for words. I began as a Senior Carer and then transferred to the Wellbeing Team. I was then given the opportunity to lead the Wellbeing team.
New Care is a very family orientated and person centred company; nothing is too much trouble to meet the resident’s needs and wishes.
I look forward to coming to work each day, and I can’t believe I get paid to do a job that I love!

Ellen

Ellen Robinson

Job Title: Home Trainer

Having worked for New Care for 7 years I feel that from the very beginning I knew I had made the right decision to become an employee at New Care. As New Care have in-house trainers in all of their homes this is a great advantage to the care industry as there are always opportunities for all staff members to learn new things and career development within the home gaining support and guidance from the manager and home trainer. I aim to provide top-quality training to all staff, by doing this allows staff to provide top-quality care to the residents.

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