






At The Grand Care Home in West Bridgford, Nottingham, later life is about belonging, joy, and connection to all residents. Offering nursing, dementia, residential and respite care, this care home has deep roots in the local community, bringing together creativity, companionship, and care in equal measure.
Families often say they feel the warmth the moment they arrive; a feeling that comes from the laughter, kindness, and shared moments that make life...
Care Provided by The Grand Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 82 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing Care plus FNC £254.06
Respite stay minimum of 2 weeks - from £1,400 per week.
The price(s) shown are provided by the care home. Contact The Grand Care Home for full pricing details and T&Cs.
Contact The Grand Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Lovett Care Ltd
- Private Owned
Person in charge
- Tracy Johnston(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2015
- Number of floors: 4
Room Information
- Single Rooms (82)
- Single Rooms with ensuite Wet Room (82)
Visiting
- Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.
Parking
- Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.
The Grand Care Home Reviews (102)
The Grand Care Home has a Review Score of 9.9 (9.875) out of 10, based on 27 reviews in the last 2 years.
Over all time The Grand Care Home has 102 reviews.
Disappointing experience of two weeks of respite care for a 94-year-old recovering from a prolonged hospital stay. While basic care was ok, but there were many minor problems including poor communication re, appointments and medication etc, and slow responses to calls for assistance (perhaps because of Covid the home was short-staffed?). Often hard to find any staff when visiting, and main reception phone line often not answered for quite long periods. When things went wrong, the staff seemed defensive rather than apologetic. Finally, the patient sent home in great distress as the wheelchair taxi transport arranged for discharge was not provided. Response to letter of complaint very disappointing. The home has – or had – a reputation for being at the top of the range with a very high level of charges. Given treatment, in this case, we felt we had been misled and overcharged.
Thank You for taking the time to feedback. We are extremely sorry that you were disappointed in certain areas of our service provided at the Grand. We are continually looking at ways to ensure the individual needs of each resident are met. We use all comments positive or negative to ensure continual improvement.
My husband had been in the Grand for two weeks. It was clean, bright and welcoming and he was very happy. The staff were wonderful, especially the carers who looked after him. Thank you.
Thank you for taking the time to write this lovely review. I will ensure the team sees it, they will appreciate your words.
The facilities are excellent and the home, which is managed by the manager and her team, runs like clockwork. All of the staff are amazing and I have a high regard for each and every one of them. I don't think the home would be what it is without any member of this obviously very committed and caring team.
My mum has advanced dementia and can be challenging at times but I always witness empathy and understanding from the nursing team and carers, and this makes me happy she's in their care. In short, I can't thank them enough for everything they do for her.
Thank you for this amazing review, the staff work so very hard to maintain the highest care, dignity and respect for your Mum and all of our residents living at The Grand. We will endeavour to continue to maintain this High Standard of Care.
I was delighted with the care my mother received at The Grand. The team could not have been more supportive both to her and the family and even under all the regulations of COVID they still were calm and professional. Also, we appreciate greatly the physios assessment team and contact with social services in order to get my mum back home. A huge thank you.
Thank you so very much for your amazing comments, the staff at The Grand work really hard to main such an excellent standard of care. Residents, including your Mum, are afforded the dignity and respect they so very rightly deserve. We will endeavour to continue to provide this highest standard of care.
I feel safe and happy.
Yana.
Satisfactory.
Staff are polite and helpful with any issues are quickly dealt with.
The staff at The Grand Care Home are first-class; kind, good-humoured and patient. My husband is always clean, smart and comfortable. During the Coronavirus epidemic, they went out of their way to enable me to speak on the phone to my husband and recently, to see him in Reception. When he tested positive for Coronavirus the nurses rang me frequently to reassure me about his condition and to ask about me. I cannot praise them highly enough.
I visited my mother earlier today. It is a ninety mile each way trip for me as I live in North Yorkshire, I was most impressed with the way your staff helped me to see my mother, bearing in mind the COVID-19 regulations. I was taken outside her room in the garden area and given wonderful help.
Thank you so very much for the wonderful comments, our staff work very hard to maintain a high-quality service to the people in our care. We will continue to provide these high standards of care and your lovely comments will boost staff morale and enhance their self - esteem.
Our lovely mum received excellent care during her 6 months at The Grand on floor 3 until she sadly passed away. The Grand is clean and friendly all of the staff are kind and caring and committed and also showed myself and my brother a lot of kindness and support in what was a very difficult time for us which we are hugely grateful for so thank you to the manager and all the staff.
Many thanks from myself and the team at The Grand.
Despite all the extra medical demands and stress of keeping everyone safe during the pandemic, staff have maintained a focus on the well-being of residents by actively engaging them in their special interests such as gardening and painting (in the case of my dad). On top of this, The Grand has kept us updated on Dad's health and well-being. What a great team and Grand family.
Thank you so very much for these lovely comments, the whole team will benefit from this, We will remain committed to providing the best quality service we can, we ensure the lines of communication remain open and available to the best of our ability.
Thank You
I have received regular updates on Dad. I have been constantly reassured that Dad has been lovingly supported by everyone at The Grand. So, a big thank you to nursing staff, carers, management and reception. This support has enabled him to continue with his hobbies.
Carers have also been so thoughtful and have remained cheerful. I cannot thank The Grand enough for the wonderful care my Dad has received.
Thank You
My mother has been a resident here since the home opened five years ago and has blossomed in the last couple of years, due entirely to the caring and friendly nature of the staff at all levels, whether they be they management or cleaners. We as a family, are very grateful to everyone for their commitment to the residents, in keeping them safe during these challenging times of lockdown due to the pandemic. Thank you.
Many sincere thanks.
What could have been a really stressful time during the Coronavirus pandemic for The Grand residents and families alike has, in our personal experience, been made so much easier through the outstanding care and help from the staff, in all areas, and I cannot thank them enough.
Many thanks.
First-class facilities. Very professional staff providing the highest standard of care. The lockdown period has been very challenging but The Grand has provided excellent on-line alternatives to talk to my mother.
Thank you once more on behalf of us all.
We’d like to say how grateful we are for the imaginative ways in which the care home is looking after Mum, they have kept in touch with us over the last few weeks while we have all been in lockdown. It has been a massive reassurance to us to be able to both speak to and see Mum via Facetime whilst we are unable to visit her in person.
Many thanks.
My family cannot thank the staff enough for the care, kindness, and understanding of the situation we have all been in. Please give them our sincere thanks. We will never forget their kindness.
Excellent facilities. Kind and caring staff that provide that little extra. Highly recommended.
Thank you for your lovely comments, we appreciate your support, we will continue to provide the highest possible care and support to our residents and, in particular during these trying times, we will always go that extra mile. Many thanks from the Team at The Grand.
Lots of care homes provide caring and kind staff, but this is not enough. A care home needs to be run professionally as well. The Grand provides an all round excellence of service from the management and administrative staff to the skilled nurses and carers who support my husband. Having visited other Homes there is a very big gap between what The Grand offers and other providers in our area. All providers should take a look and learn.
Hopefully we can continue to improve on our services and become an outstanding service.
There care is second to none. The staff were wonderful and nothing was too much trouble. My aunt was well looked after and always clean and well dressed. Can't thank them enough.
Thank you so very much for your kind words and comments. Your aunt was so well-liked within the staff team and managers alike. She will be sorely missed - it was a complete pleasure caring for such a lovely lady. Thank you on behalf of the whole team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Grand Care Home.
There are no upcoming events for The Grand Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Lovett Care Ltd
- 31 Jan 2025Recipient: Lovett Care Ltd
- 31 Jan 2024Recipient: Lovett Care Ltd
Accreditations
There are no accreditations posted yet for The Grand Care Home.
Meet the Team (9)

I am a qualified nurse and trained at the University of Central Lancashire, qualifying in 1999. Totalling 30 years of care/nursing experience, my passion lies with care homes, and I have extensive management experience as a home manager, including troubleshooting, care home turnaround and Regional management. These areas have given me a wealth of knowledge, and decided to come back into the daily running of the care home after being out and about, travelling many miles. I am proud to be part of the team here at The Grand and to work for New Care, working towards its vision. My team and I are dedicated to making each day different and special for residents.
The care we deliver is person-centred, ensuring that individual needs and requirements are met. It is important to us that residents retain as much independence as possible with support to continue pursuing the interests and hobbies they have always enjoyed.
Personal hobbies and interests include family, Horse riding and my three West Highland Terriers, Dave, Dottie & Alfie, A family unit themselves – you may see them in the home occasionally.

I have worked at New Care for 4 years and enjoyed my time at Ruddington Manor, but transferred to The Grand for a new challenge a year ago. I enjoy my job as a Care Manager and am now ecstatic to be successful in my new role as the Deputy Manager. I am able to have autonomy in my role, which helps me thrive and feel satisfied in my role. It's ‘Grand at the Grand’ as we say, and New Care look after their staff members really well with excellent opportunities for promotions, I can vouch for that. Every day is a different day, and I love that we can make our residents' lives special. I love seeing them smile every day.

New Care is a very family-oriented and person-centred company; nothing is too much trouble to meet the residents’ needs and wishes.
I look forward to coming to work each day, and I can’t believe I get paid to do a job that I love!

I only started working in the care sector in 2021 as a carer at the Grand, and in 2022, I was encouraged to become a Team Leader. I have to admit that it was very difficult at the beginning for me; however, with great support from our Management team and colleagues, I have learnt a lot and completed my Level 3 Diploma in Adult Care in 2023. I have been given the amazing opportunity to step up as Head of Care in 2024, and I am enjoying learning and developing within my new role. I love our wonderful team and am very proud of the care and support we provide to all our residents, families and staff. In my spare time, I enjoy doing jigsaw puzzles, visiting interesting places and spending time with my family.

I lead our dedicated culinary team with over 15 years of experience as a Head Chef, specialising in the care sector. Over the years, I’ve developed a deep understanding that food is at the heart of our residents’ well-being and dignity.
I believe dining should be a joyful, fresh, and engaging experience for everyone. As Head Chef, I oversee all aspects of our kitchen, from menu planning and meal preparation to ensuring that every dish we serve is freshly made and full of flavour.
One of my key strengths is working with my team to create meals that meet a wide range of dietary needs. Whether that means preparing diabetic-friendly options, catering for allergies, or producing modified texture meals, we always strive for nutritional balance, great taste, and appealing presentation.
I’m incredibly proud of our team. We work closely together to meet the individual dietary needs of every resident. I genuinely enjoy the challenge of creating food that not only nourishes but also brings a little joy to the table each day.
For me, mealtimes are one of the highlights of the day - a chance to connect, care, and make a difference through good food.

I joined The Grand in January 2024, bringing experience as a care home administrator from a small residential home. Since joining the team, I've made significant progress in my role and am currently studying for my Level 3 Business Administration qualification, with wonderful support from the company throughout. I'm passionate about my work and deeply grateful for the opportunity to be part of The Grand Care Centre team.
Outside of work, I love travelling and have been fortunate to visit many countries around the world. Before moving to England, I spent two years living in Canada. I arrived in England at 19, and in the years since, I've built both my life and career here. It truly feels like my forever home, which is why I recently began the process of obtaining my British citizenship.

I have been proud to be part of The Grand Care Home for the past five years. I began my journey here as a Hospitality Assistant, and after two years, I was given the wonderful opportunity to progress to the role of Head of Hospitality. I am deeply passionate about delivering an exceptional dining experience and take great pride in ensuring that every meal is prepared and served with care, quality, and attention to detail.
For me, dining is not just about food; it is about creating moments of comfort, connection, and joy for our residents. I am dedicated to making a positive difference in the lives of those who call our care home home. Together with my devoted team, I strive to make every mealtime a pleasant, meaningful, and uplifting experience.

My name is Chris, and I’m the Maintenance Manager at The Grand. I joined the team in July after spending 16 years in my previous role, and I’m really glad I made the move - I’m thoroughly enjoying my time here.
I’ve been working in maintenance for the past four years, and I take great pride in helping both residents and staff by resolving issues and repairing faults quickly and effectively. I’m an approachable and friendly member of the team, always willing to lend a hand and ensure everything runs smoothly around The Grand.

I feel very lucky to be a part of The Grand team. I started my journey as a housekeeping assistant and have recently been promoted to Head Housekeeper due to the love and devotion I put into my work. I take great pride in everything I do within the home, often coming in early so I can always give that little bit extra.
I'm highly motivated and care deeply about making sure our residents have a clean, safe, warm and welcoming environment to call home.
Nothing is too much trouble; with a caring and hardworking housekeeping team, we work together to ensure our home is the best it can be.
It's not work when you love what you do.
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