The Grand Care Centre

Greythorn Drive, West Bridgford, Nottingham NG2 7GG
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9.9 93 Reviews
  • The Grand Care Centre, Nottingham
The Grand is a purpose-built, ‘new generation’ care facility which offers home-from-home care for up to 82 people in the leafy suburbs of West Bridgford in Nottingham.

The four floor home is expertly designed to provide the highest standards of safety, comfort and care, where residents can benefit from en-suite bedrooms, a beautiful lounge and dining room on each floor, and an assisted spa bathroom.

The Grand is an attractive building, blending traditional brickwork with more contemporary features. Located in a spacious area, the building boasts full height windows which extend from the ground floor to the top floor.

Carefully crafted by an interior designer, the attention to detail inside the home is impressive, with high specification and sophisticated décor designed to create stylish yet comfortable and practical spaces. The interior also features built-in infection control.

Additional facilities available at The Grand include a library, cinema, hairdresser with nail bar and bistro area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1050
  • Self-Funded Nursing Care: from £1150
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Nursing Care plus FNC £254.06


Respite stay minimum of 2 weeks - from £1,400 per week.

These prices are only a guideline, please contact The Grand Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Tracy Johnston (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.

Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.

The Grand Care Centre Reviews (93)

9.9

The Grand Care Centre has a Review Score of 9.9 (9.905) out of 10, based on 24 reviews in the last 2 years.
Over all time The Grand Care Centre has 93 reviews.

Overall Experience
  • 85
  • 5
  • 1
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Date Published
  • 93
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  • 24
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Reviewer Connection to The Grand Care Centre
  • 32
  • 18
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  • 6
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  • 2
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  • 1
  • 1
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Total of 93, showing 81-93
Review from Joseph L (Grandson of Resident) published on 25 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother made her home The Grand over the last few years, as a highly independent woman it was not easy for her in the first instance to make the switch to living as part of a community. However, The Grand small scale, personal and respectful approach to its residents, staff and wider family -
made my grandmother feel more like she was part of a caring village than in a care home.


As her care needs increased through advancing dementia the staff and other residents at The Grand were simply wonderful, they were kind, professional, loving ensuring her dignity and safety at all times. A remarkable place, and people for a remarkable woman. Thank you all.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much for these lovely words, it means so much to the wider team. Your Grandmother was an amazing Lady.

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Review from Susan M (Daughter of Resident) published on 8 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to everyone on the 2nd floor for the care and kindness shown to my mothe during her recent stay for rehabilitation following a fractured hip. The food was varied and beautifully prepared and presented. The room was clean and as good as any hotel accommodation. Since it was over the Christmas
and New Year period it could have been a sad and lonely time for my father, but for a minimal charge, he and I were able to join Mum for lunch on Christmas Day. Thank you to all the staff, you made a difficult time so much easier for us all.
Both my parents have said they would actually consider the care home if needs changed as they become older (only 90 and 93 now!)
Thank you all on the 2nd floor. You were brilliant. Happy New Year to you all.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You so much for the lovely comments and feedback. We endeavour to provide the best quality care and experience for the people who come in to our Services. In Particular during the Holiday Period when People miss their Families being around them. We are pleased your Mother enjoyed her stay. Many Thanks.

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Review from Francis S (Friend of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my neighbour/friend. Excellent modern facilities, clean and bright. Very helpful staff. Atmosphere like a modern hotel.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so much for your comments, we appreciate such a positive response and we will endeavour to maintain our high standards of care and support of our residents.

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Review from J C (Relative of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The facilities are good and the care is good but there is not enough staff and not enough staffing levels. There are too many falls, inadequate risk assessments and moderate seating for some residents. Some senior staff should take greater notice when concerns are raised.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for your recent review, we appreciate any advice and response from all of our families, friends and residents. Your feedback is very important and it supports us in improving our service, we can learn from any shortfalls, it allows us to move forward and lessons learnt. The home endeavours to provide the highest quality of care to our residents, we have a 28-bed dementia community within the home and there is a robust assessment process to minimise the risk of falls, we endeavour to minimise the risk of falls at every opportunity. We have all of our assessed equipment in place to meet the changing and person-centred needs of our current residents. Once again, thank you for your advice and concerns, I will personally look into your comments regarding senior staff, we will more than certainly take this on board and strive to maintain a good quality service for all of our residents living in the home.

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Review from T G (Relative of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed in the short stay unit recently. The facilities and care she received was exemplary.
Beautifully decorated throughout with spacious rooms made her feel as if she was in a hotel not a care home. All the staff we met were happy and enthusiastic.
The menu offered a wide choice of food options
and was well presented, well cooked lovingly by the chef, the only downside is the poor design layout of the bathrooms.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so much for the lovely comments, your feedback is appreciated and will be shared with the wider team.

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Review from Angela H (Daughter of Resident) published on 30 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The review refers to a period when my father was receiving respite care for the first time, so a difficult and worrying time for the family. A good introduction to the centre included an orientation visit for myself and my father. This gave us an idea of the excellent catering facilities. My father
particularly enjoyed the glass of wine. When a resident, my father received good care given by willing friendly staff. I noted their effective communication skills when talking to him. My father always looked well cared for when I or other family members visited. Beautiful room with excellent activities inside and outside the building.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for this positive account, we will endeavour to continue to provide the highest standards of care to all of our residents.

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Review from Mandy N (Friend of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An astonishingly warm, friendly environment where all the residents are encouraged to participate in meeting guests and friends. Great decor, comfortable sitting/public areas, special attention to encouraging residents' visitors.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for your lovely review comments, it very much appreciated and will be shared with the wider Team, We endeavour to maintain the highest standards of care for all of our residents and we will continue to deliver this care.

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Review from Brain W (Son of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A care home of the highest standard.
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Review from Pauline S (Daughter of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you walk through the doors at The Grand, you can't fail to be impressed. Apart from the lovely décor, all staff are welcoming and friendly. The care my mother received was excellent. Her dignity was always maintained and kindness always shown. My mother was not always able to partake
in the numerous activities/entertainment organised by the activity staff but there are lots to keep residents occupied, which is wonderful.
I have no hesitation in recommending The Grand.
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Review from Janet W (Daughter of Resident) published on 1 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident in The Grand for just over 2.5 years as her vascular dementia worsened. Her care, comfort, safety and dignity was foremost in the minds of all the staff working there. At each stage they adapted to her increasing need for support, helping her stay as mobile as possible. They are
the loveliest of people and are so genuine in their care for the residents.
When my mum's health deteriorated they were happy and in fact, wanted her to remain in The Grand and not go into hospital. Their care for her was as if she were their own relative. They sat with her, and with me, offered reassurance, tea and hugs whenever needed and their clear love for my mum was very touching to see. They are a credit to their profession and I cannot thank them enough for making my mum's passing as comfortable and gentle as was possible.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for this lovely feedback, we always ensure the Team at the Grand are aware of Relative/Customer feedback.

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Review from Martin B (Son of Resident) published on 1 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A first class care home. Incredibly clean, lots of space. Rooms are all en-suite and well kept. The carers, nurses and all the staff are very cheerful, polite and do genuinely care about the residents. The dining area is fantastically laid out and the food is of a high standard and there's plenty of
it. Nothing is too much trouble for the staff and they have always been very helpful to me too with any questions I've had. The garden is beautiful and very well used, a beautiful setting for the residents and their families to use when the weather permits such as now. I only have good things to say about The Grand. Thank you for looking after my mum so well.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you, we really do appreciate the feedback.

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Review from Debbie L (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of The Grand and the staff is extremely positive. The attention to detail and care is second to none. My mum has been so ill but the staff and nurses have taken such good care of her. I cannot praise them enough. The manager pops in to see her too! Thank you so very much to everyone for
taking such excellent care of my precious mum.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You Debbie, your Mum's care, like all of our residents, is extremely important to us. We endeavour to provide the highest quality care and nursing care to all of our residents. Your comments will be shared with our team. Many Thanks.

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Review from Susan W (Daughter of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have wished for a lovelier place for my mum to have received such brilliant rehabilitation care. All the staff are so professional and naturally caring and friendly. My mum is sorry to be leaving.
Before she came here she was adamant she would never go into a home but now she has totally
changed her view on that.
It has been marvellous.
Thank you all very much.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you, Susan, it makes it all worth while when we receive such positivity of service, your review will be shared with both staff teams on the unit, whom I can confidently say will be extremely grateful and proud of your comments.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for The Grand Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for The Grand Care Centre is calculated as follows: ( (271 Excellents x 5) + (2 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 283 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grand Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Tracy

Tracy Johnston

Job Title: Home Manager Joined: 2020

I am a qualified nurse and trained at the University of Central Lancashire, qualifying in 1999. Totalling 30 years of care/nursing experience my passion lies with care homes and I have extensive management experience as a home manager including troubleshooting, care home turnaround and Regional management. These areas have given me a wealth of knowledge and decided to come back into the daily running of the care home after being out and about travelling many miles. I am proud to be part of the team here at The Grand and to work for New Care working towards its vision. My team and I are dedicated to making each day different and special for residents.


The care we deliver is person-centred, ensuring that individual needs and requirements are met. It is important to us that residents retain as much independence as possible with support to continue pursuing the interests and hobbies they have always enjoyed.


Personal hobbies and interests include family, Horse riding and my three West Highland Terriers Dave, Dottie & Alfie, A family unit themselves – you may see them in the home occasionally.

Rebecca

Rebecca Thorpe

Job Title: Deputy Manager Joined: 2018

I have worked at New Care for 4 years and enjoyed my time at Ruddington Manor but transferred to The Grand for a new challenge a year ago. I enjoy my job as Care Manager and now ecstatic to be successful in my new role as the Deputy Manager. I am able to have autonomy in my role which help me thrive and feel satisfied in my role. It's ‘Grand at the Grand’ as we say and New Care look after their staff members really well with excellent opportunities for promotions, I can vouch for that. Every day is a different day and I love that we can make our residents' lives special. I love seeing them smile every day.

Bridget

Bridget Peck

Job Title: Wellbeing Coordinator Joined: 2015

I have worked for New Care for over 4 years. When I first walked into The Grand I was amazed that a care home could look like a hotel; I was lost for words. I began as a Senior Carer and then transferred to the Wellbeing Team. I was then given the opportunity to lead the Wellbeing team.
New Care is a very family orientated and person centred company; nothing is too much trouble to meet the resident’s needs and wishes.
I look forward to coming to work each day, and I can’t believe I get paid to do a job that I love!

Ellen

Ellen Robinson

Job Title: Home Trainer

Having worked for New Care for 7 years I feel that from the very beginning I knew I had made the right decision to become an employee at New Care. As New Care have in-house trainers in all of their homes this is a great advantage to the care industry as there are always opportunities for all staff members to learn new things and career development within the home gaining support and guidance from the manager and home trainer. I aim to provide top-quality training to all staff, by doing this allows staff to provide top-quality care to the residents.

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