






At The Grand Care Home in West Bridgford, Nottingham, later life is about belonging, joy, and connection to all residents. Offering nursing, dementia, residential and respite care, this care home has deep roots in the local community, bringing together creativity, companionship, and care in equal measure.
Families often say they feel the warmth the moment they arrive; a feeling that comes from the laughter, kindness, and shared moments that make life...
Care Provided by The Grand Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 82 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing Care plus FNC £254.06
Respite stay minimum of 2 weeks - from £1,400 per week.
The price(s) shown are provided by the care home. Contact The Grand Care Home for full pricing details and T&Cs.
Contact The Grand Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Lovett Care Ltd
- Private Owned
Person in charge
- Tracy Johnston(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2015
- Number of floors: 4
Room Information
- Single Rooms (82)
- Single Rooms with ensuite Wet Room (82)
Visiting
- Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.
Parking
- Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.
The Grand Care Home Reviews (102)
The Grand Care Home has a Review Score of 9.9 (9.875) out of 10, based on 27 reviews in the last 2 years.
Over all time The Grand Care Home has 102 reviews.
My mother was placed at The Grand in March 2019, myself and my brother chose the Grand as we felt the rooms, facilities, staff and overall presentation of the Grand would be the type of facilities she would choose for herself if she had the capacity. My mother is a very difficult person to manage, exacerbated by her recent diagnosis of dementia and she has presented many challenges to the care staff, however they have patiently overseen these challenges, always with a smile, and when I raised a personality clash between my mother and a carer with Yana, she dealt with it immediately. The Grand has been very patient with our family whilst we had problems gaining deputyship and we are grateful that there was no threat to our mothers care during this time. I would highly recommend the Grand.
Thank you, your review and comments are welcomed, we endeavour to continue to support your Mother in a Person-Centred and consistent approach, paying particular attention to her complex and diverse needs.
The standard of care is excellent throughout. The staff are friendly and caring towards the residents and there are lots of planned activities. They respond positively to suggestions made by the residents and their families. The accommodation is of very high quality.
Thank you for this extremely positive and honest review, we value all of your comments and we will endeavour to maintain our standards.
Excellent facility. Caring and safe.
Thank You for your review of The Grand, we appreciate your positive comments and we will endeavour to work towards excellence all areas.
They brought in singers and entertainers regularly to try and make the residents enjoy the music and remember the lost times. Visits to the garden centre and shops were arranged accompanied by carers. Staff seemed very caring and helpful with residents who had dementia and injuries and couldn't feed themselves were assisted at mealtimes. Always a nurse available to issue drugs and medicine at appropriate times.
Night staff made frequent visits to check the health of the sick.
Thank You so much for these lovely words of appreciation, the Staff and Management are touched and supported by your kind statements. We will continue to provide the highest quality of support and Care for all of our residents.
High quality care home. The place is so well designed and understated and the cleanliness is great. It feels much more like a hotel than a care home! I was there visiting my Mum and stayed for about 2 1/2 hours and at least 7 people (staff) came in, all speaking to my Mum. They were all very polite to me. It has a very good vibe to it. We are pleased our Mum is there!
My sister joined the family at The Grand, West Bridgford in September 2018. I had no concerns placing her there as everyone was so helpful and sympathetic to my sister's needs and also my needs. I am on first name terms with most of the staff and any questions I have they will always help me with. I can only say that the care my sister gets is second to none. She is happy there and has settled very well.
Looking for somewhere to convalesce post surgery. The Grand was recommended to me by friends who had visited. The Grand in a professional capacity regularly. After visiting myself I booked in for two weeks. I found the staff kind and caring. It was a good environment in which to rest and recover and if were to require further surgery I would return again.
Thank You for this lovely feedback, here at the Grand we endeavour to provide the highest quality of Care, we also welcome any feedback that can support us in continued improvements. It is good to know you would return.
Although sometimes it seemed there wasn't enough staff.
Thank You for your comments, we appreciate all feedback as we are always looking at ways to continually improve our Service, this includes staffing and getting the right Staff for the Home.
The Grand are coping well with all this and perhaps, more importantly, welcoming him into the company.
Thank you, we are extremely grateful we were able to meet your husbands needs. Thank you for such positive feedback.
My Grandmother made her home The Grand over the last few years, as a highly independent woman it was not easy for her in the first instance to make the switch to living as part of a community. However, The Grand small scale, personal and respectful approach to its residents, staff and wider family - made my grandmother feel more like she was part of a caring village than in a care home.
As her care needs increased through advancing dementia the staff and other residents at The Grand were simply wonderful, they were kind, professional, loving ensuring her dignity and safety at all times. A remarkable place, and people for a remarkable woman. Thank you all.
Thank you so very much for these lovely words, it means so much to the wider team. Your Grandmother was an amazing Lady.
Both my parents have said they would actually consider the care home if needs changed as they become older (only 90 and 93 now!)
Thank you all on the 2nd floor. You were brilliant. Happy New Year to you all.
Thank You so much for the lovely comments and feedback. We endeavour to provide the best quality care and experience for the people who come in to our Services. In Particular during the Holiday Period when People miss their Families being around them. We are pleased your Mother enjoyed her stay. Many Thanks.
Visiting my neighbour/friend. Excellent modern facilities, clean and bright. Very helpful staff. Atmosphere like a modern hotel.
Thank you so much for your comments, we appreciate such a positive response and we will endeavour to maintain our high standards of care and support of our residents.
The facilities are good and the care is good but there is not enough staff and not enough staffing levels. There are too many falls, inadequate risk assessments and moderate seating for some residents. Some senior staff should take greater notice when concerns are raised.
Thank you for your recent review, we appreciate any advice and response from all of our families, friends and residents. Your feedback is very important and it supports us in improving our service, we can learn from any shortfalls, it allows us to move forward and lessons learnt. The home...
Beautifully decorated throughout with spacious rooms made her feel as if she was in a hotel not a care home. All the staff we met were happy and enthusiastic.
The menu offered a wide choice of food options and was well presented, well cooked lovingly by the chef, the only downside is the poor design layout of the bathrooms.
Thank you so much for the lovely comments, your feedback is appreciated and will be shared with the wider team.
The review refers to a period when my father was receiving respite care for the first time, so a difficult and worrying time for the family. A good introduction to the centre included an orientation visit for myself and my father. This gave us an idea of the excellent catering facilities. My father particularly enjoyed the glass of wine. When a resident, my father received good care given by willing friendly staff. I noted their effective communication skills when talking to him. My father always looked well cared for when I or other family members visited. Beautiful room with excellent activities inside and outside the building.
Thank You for this positive account, we will endeavour to continue to provide the highest standards of care to all of our residents.
An astonishingly warm, friendly environment where all the residents are encouraged to participate in meeting guests and friends. Great decor, comfortable sitting/public areas, special attention to encouraging residents' visitors.
Thank you for your lovely review comments, it very much appreciated and will be shared with the wider Team, We endeavour to maintain the highest standards of care for all of our residents and we will continue to deliver this care.
A care home of the highest standard.
I have no hesitation in recommending The Grand.
When my mum's health deteriorated they were happy and in fact, wanted her to remain in The Grand and not go into hospital. Their care for her was as if she were their own relative. They sat with her, and with me, offered reassurance, tea and hugs whenever needed and their clear love for my mum was very touching to see. They are a credit to their profession and I cannot thank them enough for making my mum's passing as comfortable and gentle as was possible.
Thank You for this lovely feedback, we always ensure the Team at the Grand are aware of Relative/Customer feedback.
A first class care home. Incredibly clean, lots of space. Rooms are all en-suite and well kept. The carers, nurses and all the staff are very cheerful, polite and do genuinely care about the residents. The dining area is fantastically laid out and the food is of a high standard and there's plenty of it. Nothing is too much trouble for the staff and they have always been very helpful to me too with any questions I've had. The garden is beautiful and very well used, a beautiful setting for the residents and their families to use when the weather permits such as now. I only have good things to say about The Grand. Thank you for looking after my mum so well.
Thank you, we really do appreciate the feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Grand Care Home.
There are no upcoming events for The Grand Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Lovett Care Ltd
- 31 Jan 2025Recipient: Lovett Care Ltd
- 31 Jan 2024Recipient: Lovett Care Ltd
Accreditations
There are no accreditations posted yet for The Grand Care Home.
Meet the Team (9)

I am a qualified nurse and trained at the University of Central Lancashire, qualifying in 1999. Totalling 30 years of care/nursing experience, my passion lies with care homes, and I have extensive management experience as a home manager, including troubleshooting, care home turnaround and Regional management. These areas have given me a wealth of knowledge, and decided to come back into the daily running of the care home after being out and about, travelling many miles. I am proud to be part of the team here at The Grand and to work for New Care, working towards its vision. My team and I are dedicated to making each day different and special for residents.
The care we deliver is person-centred, ensuring that individual needs and requirements are met. It is important to us that residents retain as much independence as possible with support to continue pursuing the interests and hobbies they have always enjoyed.
Personal hobbies and interests include family, Horse riding and my three West Highland Terriers, Dave, Dottie & Alfie, A family unit themselves – you may see them in the home occasionally.

I have worked at New Care for 4 years and enjoyed my time at Ruddington Manor, but transferred to The Grand for a new challenge a year ago. I enjoy my job as a Care Manager and am now ecstatic to be successful in my new role as the Deputy Manager. I am able to have autonomy in my role, which helps me thrive and feel satisfied in my role. It's ‘Grand at the Grand’ as we say, and New Care look after their staff members really well with excellent opportunities for promotions, I can vouch for that. Every day is a different day, and I love that we can make our residents' lives special. I love seeing them smile every day.

New Care is a very family-oriented and person-centred company; nothing is too much trouble to meet the residents’ needs and wishes.
I look forward to coming to work each day, and I can’t believe I get paid to do a job that I love!

I only started working in the care sector in 2021 as a carer at the Grand, and in 2022, I was encouraged to become a Team Leader. I have to admit that it was very difficult at the beginning for me; however, with great support from our Management team and colleagues, I have learnt a lot and completed my Level 3 Diploma in Adult Care in 2023. I have been given the amazing opportunity to step up as Head of Care in 2024, and I am enjoying learning and developing within my new role. I love our wonderful team and am very proud of the care and support we provide to all our residents, families and staff. In my spare time, I enjoy doing jigsaw puzzles, visiting interesting places and spending time with my family.

I lead our dedicated culinary team with over 15 years of experience as a Head Chef, specialising in the care sector. Over the years, I’ve developed a deep understanding that food is at the heart of our residents’ well-being and dignity.
I believe dining should be a joyful, fresh, and engaging experience for everyone. As Head Chef, I oversee all aspects of our kitchen, from menu planning and meal preparation to ensuring that every dish we serve is freshly made and full of flavour.
One of my key strengths is working with my team to create meals that meet a wide range of dietary needs. Whether that means preparing diabetic-friendly options, catering for allergies, or producing modified texture meals, we always strive for nutritional balance, great taste, and appealing presentation.
I’m incredibly proud of our team. We work closely together to meet the individual dietary needs of every resident. I genuinely enjoy the challenge of creating food that not only nourishes but also brings a little joy to the table each day.
For me, mealtimes are one of the highlights of the day - a chance to connect, care, and make a difference through good food.

I joined The Grand in January 2024, bringing experience as a care home administrator from a small residential home. Since joining the team, I've made significant progress in my role and am currently studying for my Level 3 Business Administration qualification, with wonderful support from the company throughout. I'm passionate about my work and deeply grateful for the opportunity to be part of The Grand Care Centre team.
Outside of work, I love travelling and have been fortunate to visit many countries around the world. Before moving to England, I spent two years living in Canada. I arrived in England at 19, and in the years since, I've built both my life and career here. It truly feels like my forever home, which is why I recently began the process of obtaining my British citizenship.

I have been proud to be part of The Grand Care Home for the past five years. I began my journey here as a Hospitality Assistant, and after two years, I was given the wonderful opportunity to progress to the role of Head of Hospitality. I am deeply passionate about delivering an exceptional dining experience and take great pride in ensuring that every meal is prepared and served with care, quality, and attention to detail.
For me, dining is not just about food; it is about creating moments of comfort, connection, and joy for our residents. I am dedicated to making a positive difference in the lives of those who call our care home home. Together with my devoted team, I strive to make every mealtime a pleasant, meaningful, and uplifting experience.

My name is Chris, and I’m the Maintenance Manager at The Grand. I joined the team in July after spending 16 years in my previous role, and I’m really glad I made the move - I’m thoroughly enjoying my time here.
I’ve been working in maintenance for the past four years, and I take great pride in helping both residents and staff by resolving issues and repairing faults quickly and effectively. I’m an approachable and friendly member of the team, always willing to lend a hand and ensure everything runs smoothly around The Grand.

I feel very lucky to be a part of The Grand team. I started my journey as a housekeeping assistant and have recently been promoted to Head Housekeeper due to the love and devotion I put into my work. I take great pride in everything I do within the home, often coming in early so I can always give that little bit extra.
I'm highly motivated and care deeply about making sure our residents have a clean, safe, warm and welcoming environment to call home.
Nothing is too much trouble; with a caring and hardworking housekeeping team, we work together to ensure our home is the best it can be.
It's not work when you love what you do.
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