The Grand Care Home

Greythorn Drive, West Bridgford, Nottingham NG2 7GG
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9.9 96 Reviews
  • The Grand Care Home, Nottingham
At The Grand Care Home in West Bridgford, later life is about belonging, joy, and connection.

Offering nursing, dementia, residential and respite care, this care home has deep roots in the local community, bringing together creativity, companionship, and care in equal measure.

Families often say they feel the warmth the moment they arrive; a feeling that comes from the laughter, kindness, and shared moments that make life here so special.
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Care Provided by The Grand Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1150
  • Self-Funded Nursing Care: from £1200
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1400

Nursing Care plus FNC £254.06


Respite stay minimum of 2 weeks - from £1,400 per week.

These prices are only a guideline, please contact The Grand Care Home to find out the exact price for your requirements.

Contact The Grand Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Grand Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracy Johnston (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.

Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.

The Grand Care Home Reviews (96)

9.9

The Grand Care Home has a Review Score of 9.9 (9.887) out of 10, based on 25 reviews in the last 2 years.
Over all time The Grand Care Home has 96 reviews.

Overall Experience
  • 88
  • 5
  • 1
  • 2
  • 0
Date Published
  • 96
  • 6
  • 13
  • 25
  • 71
Reviewer Connection to The Grand Care Home
  • 34
  • 18
  • 16
  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 96, showing 21-40
Review from Alison C (Daughter of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of The Grand. The standard of care, the activities, the food and the facilities are excellent. Most of all it was the genuine sense of being welcome and cared for as part of a family which my mum and I valued the most.
Reply from Tracy Johnston, Manager at The Grand Care HomeThank you for taking the time to complete a review for the care home - your feedback is really appreciated and a privilege to care for your mum.
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Review from Jonathan P (Son of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father stayed 2 weeks for respite. I cannot praise the helpfulness and professionalness of the staff and managers both to my father and to us when we visit. The bedroom and bathroom were clean, modern and comfortable. A choice of good meals and snacks were available and there were regular activities
going on throughout his stay. The staff were understanding of my father's dementia, and able to patiently reassure him of where he was, and any other concerns he had. They also looked after his medicine and hygiene care very well. Highly recommended from initial planning, through to end of stay. And the building and floors were very secure too.
Reply from Tracy Johnston, Manager at The Grand Care HomeI would like to thank you for taking the time to complete such a lovely review for the home - I will also share with the team.
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Review from Selma P (Daughter-in-law of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law went into the home for respite care for 2 weeks, I would like to thank all of the staff at The Grand for all of the care and attention they have shown my father-in-law, this has had a profoundly positive effect on his health and general wellbeing. I know for sure he has enjoyed all
of the fun and varied activities available. My sincerest thanks to all.
Reply from Tracy Johnston, Manager at The Grand Care HomeThank you for the lovely review regarding your father-in-law, appreciate the time taken to complete the review.
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Review from Dianne C (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted back in 2017 and is still there to the present day.
As I live in London I was worried about Mum's care, I didn’t have to.
Since day one Mum's care and well-being have been the homes priority.
All the staff are so lovely and kind and see to mums every need.
I have a video call
with Mum every Friday without fail and she is always so happy.
I couldn’t wish for a better place for Mum to be than here.
Also the activities and she looks forward to the days out and lifts her spirits.
Reply from Tracy Johnston, Manager at The Grand Care HomeThank you Dianne for an amazing review. Appreciate the time taken to formulate for the home.
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Review from A L (Granddaughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
High standards of care are provided to my nan at all times, ensuring she is happy. Nothing is ever a problem for staff, my nan has settled and come on so much since being in The Grand. Couldn’t recommend highly enough, staff and management provide support to both service users and their families to
the highest of standards whenever and wherever required.
Reply from Tracy Johnston, Manager at The Grand Care HomeThank you so much for taking the time to review our care home - really appreciated.
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Review from Steve R (Son of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home and all its staff have a very special place in my heart. My father was a resident on the dementia floor for the past 8 years. Everyone who looked after dad and I dealt with were outstanding. The level of care was excellent and the love and thoughtfulness in his last days was lovely. This
is a special place.
Reply from Tracy Johnston, Home Manager at The Grand Care HomeWe thank you for a heart felt review submitted for the care home. A pleasure to have had the opportunity to care for your loved one over the years of stay. Will share with the team and your feedback is precious. Thank you for taking the time completing this - really appreciated
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Review from K W (Son of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was admitted to The Grand Care Centre after a stay in hospital following a fall. We have been extremely pleased with her care. All members of staff who have been involved with her have been excellent, showing kindness and professionalism. They reacted promptly to her medical needs and we
were always consulted if a change was necessary. Mum was treated with dignity and compassion at the end of her life.
Reply from Tracy Johnston, Manager at The Grand Care HomeThis is an amazing review and a pleasure to care for your mother. Thank you for the time taken to review the home.
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Review from Tina M (Daughter of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at The Grand Care Centre after being discharged from hospital. He was made to feel welcome immediately. The team made him feel comfortable and encouraged him to take part in activities which he enjoyed.
The care overall, for the few months that he was in there was outstanding.
The team communicated to me what they were doing for him and was transparent with any concerns.
They were responsive in making sure he attended all hospital appointments and was on the ball with medicine and care need changes.
I appreciate everything they did for him and recommend The Grand as an amazing care facility.
Reply from Tracy Johnston, Manager at The Grand Care HomeThank you so much for your kind words and for taking the time to review - it has been a pleasure caring for your dad at The Grand.
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Review from P F (Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looked after well. Enjoyed my staff. Food was good. Care was good. Recommend the care home.
Reply from Tracy Johnston, Manager at The Grand Care HomeAppreciate your feedback and thank you for taking the time to complete such a lovely review for the care home - a pleasure to care for you.
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Review from Maria F (Sister-in-law of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff who obviously care for their residents. The environment is clean and tidy. The rooms are a good size.
Reply from Tracy Johnston, Manager at The Grand Care HomeDear Maria, thank you for taking the time to complete a review for the care home - we really appreciated this and thank you.
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Review from Geoffrey H (Son-in-law of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my mother-in-law was outstanding. The staff were wonderful and the facilities were perfect. We cannot thank the home and staff enough.
Reply from Tracy Johnston, Manager at The Grand Care HomeDear Geoffrey, thank you for taking the time to complete such a great review - we really appreciate your words and feedback.
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Review from M C (Daughter of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff went out of their way to ensure Mum had a fabulous Christmas, spending the day with her husband for the first Christmas in three years due to the lockdown in previous years. Both parents are very elderly and immobile, they don't see each other very often so for them it was such
a huge excitement, they both enjoyed the day and it went smoothly thanks to all the staff and management. Well done and thank you.
Reply from Tracy Johnston, Care Home Manager at The Grand Care HomeThank you so much for this lovely review - appreciated and was such a pleasure seeing them both have a lovely time together this Christmas.
Kind regards
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Review from Ellen T (Resident) published on 1 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Just want to say thank you for looking after our mum so well. Very much appreciated. The time and encouragement with eating. The patience of many fresh varieties of choices is offered. The chat, advice, company and care. The home is clean, safe, hygienic and modern, appealing in style, mixing a bit
of nostalgic glamour too. I really like that! Printed out individual planners for daily structure and fun. Good staff, happy residents, family and visitors. Nice to see smiles and hear joy. Very welcoming and comforting.
Reply from Tracy Johnston, Manager at The Grand Care HomeThank you for taking the time to complete a review for The Grand - really appreciated. Tracy Johnston.
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Review from T H (Son of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and facilities are generally well maintained.
Reply from Tracy Johnston, Manager at The Grand Care HomeThank you for taking the time to complete this review - if you would like to give some more feedback directly to me, in the areas where you didn't feel we deserved the 5-star reviews, I would like to take on board your comments provided so I can share with the team.
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Review from C G (Daughter of Resident) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum came into the home in early June and the staff have been amazing, our angels. They not only look after Mum but also ensure that we are OK. We truly feel part of the family. The care and attention they give to Mum is first class. The food options are great, it is very clean and tidy. We were
struggling to look after Mum at home but the team here are like angels and have enabled us to enjoy time as a family. We would be lost without them. I can't thank them enough for what they do for Mum (and for us )
Reply from Tracy Johnston, Manager at The Grand Care HomeThank you for an amazing review. It's a privilege to care for your mum at the home. Thank you for taking the time to write this review. Kind regards, Tracy.
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Review from E S (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Tracy Johnston, Manager at The Grand Care HomeThank you Elsie - really appreciated that you have taken the time to write a review for the care home.
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Review from K L (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy.
Reply from Tracy Johnston, Manager at The Grand Care HomeWe always appreciate the time taken for these reviews to be completed - thank you for doing this.
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Review from S B (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the entertainment and the library. The staff are all first-class.
Reply from Tracy Johnston, Manager at The Grand Care HomeThank you for taking the time to do this review, Sheila - your feedback is appreciated
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Review from Gloria P (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my care and keeping my brain active with all the activities we do.
Reply from Tracy Johnston, Manager at The Grand Care HomeThank you Gloria for taking the time to complete a review - really appreciated.
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Review from J C (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable and friendly.
Reply from Tracy Johnston, Manager at The Grand Care HomeThank you Jean our fellow nurse resident. This is really lovely and appreciated.
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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for The Grand Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.887 for The Grand Care Home is calculated as follows: ( (274 Excellents x 5) + (6 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 291 Ratings = 4.887
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grand Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Tracy

Tracy Johnston

Job Title: Home Manager Joined: 2020

I am a qualified nurse and trained at the University of Central Lancashire, qualifying in 1999. Totalling 30 years of care/nursing experience my passion lies with care homes and I have extensive management experience as a home manager including troubleshooting, care home turnaround and Regional management. These areas have given me a wealth of knowledge and decided to come back into the daily running of the care home after being out and about travelling many miles. I am proud to be part of the team here at The Grand and to work for New Care working towards its vision. My team and I are dedicated to making each day different and special for residents.


The care we deliver is person-centred, ensuring that individual needs and requirements are met. It is important to us that residents retain as much independence as possible with support to continue pursuing the interests and hobbies they have always enjoyed.


Personal hobbies and interests include family, Horse riding and my three West Highland Terriers Dave, Dottie & Alfie, A family unit themselves – you may see them in the home occasionally.

Rebecca

Rebecca Thorpe

Job Title: Deputy Manager Joined: 2018

I have worked at New Care for 4 years and enjoyed my time at Ruddington Manor but transferred to The Grand for a new challenge a year ago. I enjoy my job as Care Manager and now ecstatic to be successful in my new role as the Deputy Manager. I am able to have autonomy in my role which help me thrive and feel satisfied in my role. It's ‘Grand at the Grand’ as we say and New Care look after their staff members really well with excellent opportunities for promotions, I can vouch for that. Every day is a different day and I love that we can make our residents' lives special. I love seeing them smile every day.

Bridget

Bridget Peck

Job Title: Wellbeing Coordinator Joined: 2015

I have worked for New Care for over 4 years. When I first walked into The Grand I was amazed that a care home could look like a hotel; I was lost for words. I began as a Senior Carer and then transferred to the Wellbeing Team. I was then given the opportunity to lead the Wellbeing team.
New Care is a very family orientated and person centred company; nothing is too much trouble to meet the resident’s needs and wishes.
I look forward to coming to work each day, and I can’t believe I get paid to do a job that I love!

Ellen

Ellen Robinson

Job Title: Home Trainer

Having worked for New Care for 7 years I feel that from the very beginning I knew I had made the right decision to become an employee at New Care. As New Care have in-house trainers in all of their homes this is a great advantage to the care industry as there are always opportunities for all staff members to learn new things and career development within the home gaining support and guidance from the manager and home trainer. I aim to provide top-quality training to all staff, by doing this allows staff to provide top-quality care to the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Grand Care Home to verify any information. View our terms and conditions. The Grand Care Home has an Enhanced Service - more info.