The Grand Care Centre

Greythorn Drive, West Bridgford, Nottingham NG2 7GG
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9.9 93 Reviews
  • The Grand Care Centre, Nottingham
The Grand is a purpose-built, ‘new generation’ care facility which offers home-from-home care for up to 82 people in the leafy suburbs of West Bridgford in Nottingham.

The four floor home is expertly designed to provide the highest standards of safety, comfort and care, where residents can benefit from en-suite bedrooms, a beautiful lounge and dining room on each floor, and an assisted spa bathroom.

The Grand is an attractive building, blending traditional brickwork with more contemporary features. Located in a spacious area, the building boasts full height windows which extend from the ground floor to the top floor.

Carefully crafted by an interior designer, the attention to detail inside the home is impressive, with high specification and sophisticated décor designed to create stylish yet comfortable and practical spaces. The interior also features built-in infection control.

Additional facilities available at The Grand include a library, cinema, hairdresser with nail bar and bistro area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1050
  • Self-Funded Nursing Care: from £1150
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Nursing Care plus FNC £254.06


Respite stay minimum of 2 weeks - from £1,400 per week.

These prices are only a guideline, please contact The Grand Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Tracy Johnston (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.

Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.

The Grand Care Centre Reviews (93)

9.9

The Grand Care Centre has a Review Score of 9.9 (9.905) out of 10, based on 24 reviews in the last 2 years.
Over all time The Grand Care Centre has 93 reviews.

Overall Experience
  • 85
  • 5
  • 1
  • 2
  • 0
Date Published
  • 93
  • 7
  • 16
  • 24
  • 69
Reviewer Connection to The Grand Care Centre
  • 32
  • 18
  • 16
  • 6
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 21-40
Review from Dianne C (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted back in 2017 and is still there to the present day.
As I live in London I was worried about Mum's care, I didn’t have to.
Since day one Mum's care and well-being have been the homes priority.
All the staff are so lovely and kind and see to mums every need.
I have a video call
with Mum every Friday without fail and she is always so happy.
I couldn’t wish for a better place for Mum to be than here.
Also the activities and she looks forward to the days out and lifts her spirits.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you Dianne for an amazing review. Appreciate the time taken to formulate for the home.

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Review from A L (Granddaughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
High standards of care are provided to my nan at all times, ensuring she is happy. Nothing is ever a problem for staff, my nan has settled and come on so much since being in The Grand. Couldn’t recommend highly enough, staff and management provide support to both service users and their families to
the highest of standards whenever and wherever required.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you so much for taking the time to review our care home - really appreciated.

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Review from Steve R (Son of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home and all its staff have a very special place in my heart. My father was a resident on the dementia floor for the past 8 years. Everyone who looked after dad and I dealt with were outstanding. The level of care was excellent and the love and thoughtfulness in his last days was lovely. This
is a special place.
Reply from Tracy Johnston, Home Manager at The Grand Care Centre

We thank you for a heart felt review submitted for the care home. A pleasure to have had the opportunity to care for your loved one over the years of stay. Will share with the team and your feedback is precious. Thank you for taking the time completing this - really appreciated

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Review from K W (Son of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was admitted to The Grand Care Centre after a stay in hospital following a fall. We have been extremely pleased with her care. All members of staff who have been involved with her have been excellent, showing kindness and professionalism. They reacted promptly to her medical needs and we
were always consulted if a change was necessary. Mum was treated with dignity and compassion at the end of her life.
Reply from Tracy Johnston, Manager at The Grand Care Centre

This is an amazing review and a pleasure to care for your mother. Thank you for the time taken to review the home.

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Review from Tina M (Daughter of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at The Grand Care Centre after being discharged from hospital. He was made to feel welcome immediately. The team made him feel comfortable and encouraged him to take part in activities which he enjoyed.
The care overall, for the few months that he was in there was outstanding.
The team communicated to me what they were doing for him and was transparent with any concerns.
They were responsive in making sure he attended all hospital appointments and was on the ball with medicine and care need changes.
I appreciate everything they did for him and recommend The Grand as an amazing care facility.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you so much for your kind words and for taking the time to review - it has been a pleasure caring for your dad at The Grand.

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Review from P F (Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looked after well. Enjoyed my staff. Food was good. Care was good. Recommend the care home.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Appreciate your feedback and thank you for taking the time to complete such a lovely review for the care home - a pleasure to care for you.

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Review from Maria F (Sister-in-law of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff who obviously care for their residents. The environment is clean and tidy. The rooms are a good size.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Dear Maria, thank you for taking the time to complete a review for the care home - we really appreciated this and thank you.

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Review from Geoffrey H (Son-in-law of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my mother-in-law was outstanding. The staff were wonderful and the facilities were perfect. We cannot thank the home and staff enough.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Dear Geoffrey, thank you for taking the time to complete such a great review - we really appreciate your words and feedback.

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Review from M C (Daughter of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff went out of their way to ensure Mum had a fabulous Christmas, spending the day with her husband for the first Christmas in three years due to the lockdown in previous years. Both parents are very elderly and immobile, they don't see each other very often so for them it was such
a huge excitement, they both enjoyed the day and it went smoothly thanks to all the staff and management. Well done and thank you.
Reply from Tracy Johnston, Care Home Manager at The Grand Care Centre

Thank you so much for this lovely review - appreciated and was such a pleasure seeing them both have a lovely time together this Christmas.
Kind regards

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Review from Ellen T (Resident) published on 1 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Just want to say thank you for looking after our mum so well. Very much appreciated. The time and encouragement with eating. The patience of many fresh varieties of choices is offered. The chat, advice, company and care. The home is clean, safe, hygienic and modern, appealing in style, mixing a bit
of nostalgic glamour too. I really like that! Printed out individual planners for daily structure and fun. Good staff, happy residents, family and visitors. Nice to see smiles and hear joy. Very welcoming and comforting.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to complete a review for The Grand - really appreciated. Tracy Johnston.

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Review from T H (Son of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and facilities are generally well maintained.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to complete this review - if you would like to give some more feedback directly to me, in the areas where you didn't feel we deserved the 5-star reviews, I would like to take on board your comments provided so I can share with the team.

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Review from C G (Daughter of Resident) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum came into the home in early June and the staff have been amazing, our angels. They not only look after Mum but also ensure that we are OK. We truly feel part of the family. The care and attention they give to Mum is first class. The food options are great, it is very clean and tidy. We were
struggling to look after Mum at home but the team here are like angels and have enabled us to enjoy time as a family. We would be lost without them. I can't thank them enough for what they do for Mum (and for us )
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for an amazing review. It's a privilege to care for your mum at the home. Thank you for taking the time to write this review. Kind regards, Tracy.

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Review from E S (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you Elsie - really appreciated that you have taken the time to write a review for the care home.

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Review from K L (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy.
Reply from Tracy Johnston, Manager at The Grand Care Centre

We always appreciate the time taken for these reviews to be completed - thank you for doing this.

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Review from S B (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the entertainment and the library. The staff are all first-class.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to do this review, Sheila - your feedback is appreciated

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Review from Gloria P (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my care and keeping my brain active with all the activities we do.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you Gloria for taking the time to complete a review - really appreciated.

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Review from J C (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable and friendly.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you Jean our fellow nurse resident. This is really lovely and appreciated.

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Review from J B (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy here.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you Janet - your review is special to us and the staff will be so pleased with this.

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Review from M J (Daughter of Resident) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came into the home on the Dementia ward in early June when we found, as a family, we were struggling to look after Mum at home. The care and attention that has been given to her is wonderful. The well-being team have made sure she has Irish music and have printed off a number of different
Irish articles to enable us to read to her. Where it is possible, they will also try and engage Mum in the activities. The care from the team is amazing, sadly my mother is losing her ability to feed herself and the team are kind, help her with dignity and are willing to go the extra mile. As a family, we feel very lucky and privileged
to have found a home which has so much care.
Reply from Tracy Johnston, Home Manager at The Grand Care Centre

Thank you Michelle for taking the time to submit such a lovely review. I will pass your feedback on to the team and I am sure they will be delighted. Kind regards.

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Review from N C (Husband of Resident) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was admitted with dementia and the staff and care are excellent. They have time and patience to sit and help her, they help her feed, wash and dress. There is dignity in all they do for her and the kindness is exemplary. The room is cleaned and washed every day, there are numerous options for
food and they are prepared to make anything my wife requests. I am treated with respect and they will sit and talk with me as I go through the difficult experience. There are activities that run every day and there is even communion offered to those who wish to partake. I cannot speak too highly of all the staff from the Manager to the cleaners. The care staff need the highest praise for their great attention to detail and time with the resident. In a very difficult time, the whole home has made it easier to cope, for which I am very, very grateful.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to complete such a humble review. It's a pleasure caring for your loved one and having you and your family as part of The Grand Care Centre family. Thank you for your support and here anytime any of you need us. Thanks again, Tracy.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for The Grand Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for The Grand Care Centre is calculated as follows: ( (271 Excellents x 5) + (2 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 283 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grand Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Tracy

Tracy Johnston

Job Title: Home Manager Joined: 2020

I am a qualified nurse and trained at the University of Central Lancashire, qualifying in 1999. Totalling 30 years of care/nursing experience my passion lies with care homes and I have extensive management experience as a home manager including troubleshooting, care home turnaround and Regional management. These areas have given me a wealth of knowledge and decided to come back into the daily running of the care home after being out and about travelling many miles. I am proud to be part of the team here at The Grand and to work for New Care working towards its vision. My team and I are dedicated to making each day different and special for residents.


The care we deliver is person-centred, ensuring that individual needs and requirements are met. It is important to us that residents retain as much independence as possible with support to continue pursuing the interests and hobbies they have always enjoyed.


Personal hobbies and interests include family, Horse riding and my three West Highland Terriers Dave, Dottie & Alfie, A family unit themselves – you may see them in the home occasionally.

Rebecca

Rebecca Thorpe

Job Title: Deputy Manager Joined: 2018

I have worked at New Care for 4 years and enjoyed my time at Ruddington Manor but transferred to The Grand for a new challenge a year ago. I enjoy my job as Care Manager and now ecstatic to be successful in my new role as the Deputy Manager. I am able to have autonomy in my role which help me thrive and feel satisfied in my role. It's ‘Grand at the Grand’ as we say and New Care look after their staff members really well with excellent opportunities for promotions, I can vouch for that. Every day is a different day and I love that we can make our residents' lives special. I love seeing them smile every day.

Bridget

Bridget Peck

Job Title: Wellbeing Coordinator Joined: 2015

I have worked for New Care for over 4 years. When I first walked into The Grand I was amazed that a care home could look like a hotel; I was lost for words. I began as a Senior Carer and then transferred to the Wellbeing Team. I was then given the opportunity to lead the Wellbeing team.
New Care is a very family orientated and person centred company; nothing is too much trouble to meet the resident’s needs and wishes.
I look forward to coming to work each day, and I can’t believe I get paid to do a job that I love!

Ellen

Ellen Robinson

Job Title: Home Trainer

Having worked for New Care for 7 years I feel that from the very beginning I knew I had made the right decision to become an employee at New Care. As New Care have in-house trainers in all of their homes this is a great advantage to the care industry as there are always opportunities for all staff members to learn new things and career development within the home gaining support and guidance from the manager and home trainer. I aim to provide top-quality training to all staff, by doing this allows staff to provide top-quality care to the residents.

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