The Hamptons Care Centre

Main Drive, off Heyhouses Lane, Lytham St Annes FY8 3FF

The Hamptons is a purpose-built care facility that has been designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care.

Owner: New Care Lytham (OPCO) Ltd

Person in charge: Lorraine Disley (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 18+.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Hamptons Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for The Hamptons Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for The Hamptons Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.914 for The Hamptons Care Centre is calculated as follows: ( (106 Excellents x 5) + (10 Goods x 4) ) ÷ 116 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.658 Points relating to the number of positive Reviews for The Hamptons Care Centre is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 10 Reviews ÷ 15.2 Target = 0.658

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 The Hamptons Care Centre has a Review Score of 9.6 (9.572) from 10 Reviews


Average Ratings

  • Excellent
    10
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Hamptons Care Centre?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Hamptons Care Centre

  • Husband of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

The level of care received by my late mother at The Hamptons was excellent. From moving into the home from hospital to the time of her death she was made to feel safe, comfortable and cared for. The attention of the staff and her surroundings enabled her to relax at a difficult time and eased her suffering. Facilities were also excellent and I found it extremely helpful to have constant support from all levels of staff given I live some distance from the home. The end of life care was compassionate and focused on the individual. I would recommend the Hamptons to anyone considering a nursing home placement. My thanks to all there.

How likely would you be to recommend The Hamptons Care Centre? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My mother became a resident here in February. She has late stage dementia. It puts our minds at rest to know she is in such good hands. The staff are very professional and caring and don't just leave the residents to sleep all day.

Facilities are like a luxury hotel. I would recommend to anyone looking for a suitable care home for dementia suffering relatives.

How likely would you be to recommend The Hamptons Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

I can highly recommend this facility. The premises are five star which is matched by the care and staff being extremely proactive in ensuring the residents want for nothing.
The very creative way they motivate the residents through a wide range of activities which is stimulating.

How likely would you be to recommend The Hamptons Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

The Hamptons offers exceptional care for my sister. The nursing staff and carers are incredibly dedicated to their work and I can not fault them. My sister is very happy here and feels very loved. The surroundings are as good as any 5-star hotel, if not better. The chef creates the most delicious meals like a top restaurant would. Nothing is too much trouble for anyone who works here. It's the most wonderful place. I didn't think it was possible to find a place like this.

How likely would you be to recommend The Hamptons Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My initial impression of The Hamptons was of a 4 or 5-star hotel. That impression of the the property has not altered. It is a really comfortable, clean and well-designed facility for its purpose. Most importantly to me, however, is that the personnel at all levels and functions have the care of the residents entirely as their preeminent concern and purpose. They are unfailingly attentive, kind, supportive and considerate. They are professionals in the best senses of the word.

How likely would you be to recommend The Hamptons Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My 92-year-old mum is currently living at The Hamptons and I can highly recommend it. All the staff are so friendly, caring and kind and all her needs are being met. The nursing staff are a dedicated team giving first-class care, 24hours a day. The food is excellent and mum enjoys the varied menu. The accommodation is absolutely beautiful, mum loves to relax in her bedroom every afternoon with the television and wonderful view of the garden. (Tea and cake is served in her room)
I know that she is well cared for and very happy in her new home with its wonderful manager and staff.

How likely would you be to recommend The Hamptons Care Centre? Extremely Likely

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Average Rating:   5 out of 5

After spending time in several different care homes, my very dear friend was becoming more and more despondent and withdrawn. However, after only two weeks in The Hamptons, the change in her was just amazing and she was the happy lady that she had been previously. The reason, with no doubt whatsoever, is the wonderful, happy and friendly care of everyone there, who are just one big happy family. Fantastic.

How likely would you be to recommend The Hamptons Care Centre? Extremely Likely

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Average Rating:   5 out of 5

New home start-up in an area of limited provision for dementia - a very welcome entrant. The physical plant is of a very high specification. More like a 5-star hotel. First contact, induction and entry were all handled with enormous sensitivity and care. The difficult choice to commit a loved one to the care of the home was hugely helped by the senior people involved. One month in and things are going very well. The activities dimension has been first-class and quickly allayed any fear that residents would be sat in a circle watching television most of the time. The social and activities dimension has helped my wife get some real value-added over and above what I alone could provide. This significantly lowered my guilt quotient. Yes, there have been some minor start-up hiccups but none that should at this stage blight the overall impression of an excellent addition to the care platform for the Fylde Coast.

How likely would you be to recommend The Hamptons Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

The Hamptons Care Centre is new and luxurious. The manager and her senior staff have been extremely welcoming, reassuring and pro-active in solving problems. They have been caring in respect of my wife and myself going that extra mile.
The care and nursing staff have all shown a high degree of competence and care and the admin staff always helpful.

How likely would you be to recommend The Hamptons Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

A very caring, happy and friendly home with excellent staff.

How likely would you be to recommend The Hamptons Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

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