The Hamptons Care Home

From reception, office staff, housekeeping, hospitality, activities, care staff, management, and nursing I cannot fault this home. I have witnessed excellent care with everyone working as part of a team, looking after the residents to the best of their ability. The environment is caring and loving in luxurious surroundings which are well maintained. I would definitely recommend.

The head nurses at The Hamptons Care Centre give exceptional care to my elderly mum at all times. They are wonderful individuals and keep me informed on every aspect of Mum's health most days. The carers are also wonderful and have built up fond relationships with her. Everyone who serves the drinks, cleans the place and even 'maintenance' has a smile on their face and greets you as you enter. The receptionists are a pleasure to deal with at all times.

Excellent care home, nothing is too much trouble for all the staff. I'm made to feel at home here and the care is outstanding. I would recommend The Hamptons to anyone.

I am writing this review about the care, compassion and help I have received from staff - most recently three members in particular. They reached out and caught me as I was sinking into a trough of despair. They have restored my sanity literally. I am myself again!

My comments in this review are 'general' and cover a period of many years. However, there have been specific instances when management communication has been disappointingly lacking, well below what is expected of any high-quality service provider. I feel that management should be more readily available, actively more communicative and more conspicuous.

My brother was placed in the home with Dementia early this year. It is a fantastic place with excellent facilities and caring staff and management. I wouldn't have wished for him to be anywhere else. My mother had also been in for 2 weeks 5 years ago for end-of-life care and the level of compassion and respect shown to her in the short time she was resident was second to none. I would recommend The Hamptons to anyone. It is definitely the best on the Fylde Coast.

Mum is always well groomed, her room is immaculate, and Mum loves the food! She's enjoyed many trips out. All The Hamptons team are welcoming, friendly and professional.

I wouldn’t even give the Hamptons one star and she was there for 5 and a half years.

If I could give zero stars I would. Firstly the positive, this is a beautiful place. However, it is not a dementia unit. The staff cannot cope with even minor incidents. My mother who is 85 and about 7 stone is being evicted after a couple of very minor incidents linked to her deteriorating condition. After speaking to Social Services and other care providers this appears to be a regular occurrence. There is an old phrase "all fur coat and no knickers" that sums this place up perfectly. The manager is unhelpful, unyielding and not open to any form of discussion. Despicable. I now have to find mum an alternative home, go through the distressing process of moving her which I have no doubt will contribute to a worsening of her condition. The Hamptons couldn't "care" any less.

My brother has had a very happy three and a half years at The Hamptons Care Centre from September 2019 until his passing away on Tuesday 7th March 2023. Thanks to all concerned with prolonging his life through these later years.

Today I witnessed a heart-moving 108th birthday celebration for a resident, where all residents and relatives were invited to a drink and some birthday cake. Mum joined in and enjoyed a safe, positive and loving community and was encouraged by inclusive staff. I salute you, absolutely excellent!

We were so lucky to find the Hamptons when my mum needed palliative care, she spent six weeks there. All the staff treated her with great care and compassion. They were all lovely with her and really looked after her, especially the nursing team who kept her pain-free and all the care support team that kept her comfortable. Everyone treated mum with great care, respect and dignity and I and my family will always be grateful for that. I can't thank the nurses enough. Not only for the care they showed mum but also for the support and care they gave me and my family. We couldn't have asked for more. Along with their excellent care, it's also a lovely place and a nice environment, mum was very comfortable there.

Sometimes words are never enough - I am so grateful for the efficient and very kind way you all looked after my auntie. The manager and all of you were absolutely marvellous. My son and I were very satisfied and wouldn't hesitate whatsoever in recommending The Hampton's Care Centre.

My mother, who has just passed away aged 103, has been looked after at The Hamptons Care Centre since it first opened four years ago. Nowhere could my mother have better care, in all aspects, than there. This applied for the whole time. The food menu is very varied and superbly cooked. No one is rushed, each person may take as long as they need to finish. My mum had severe dementia, even so, with such good care, she was never unhappy and was always smiling and cheerful. This was an immense comfort to me. I shall always be very grateful to the whole staff who looked after her. Thank you.

My Dad spent the last 4 weeks of his life at The Hamptons and we couldn't have wished for better care. From the moment he first arrived, until the very end, he was looked after by an absolutely amazing team of people. Nothing was too much trouble for the team and they did everything they could to keep him comfortable in his final weeks. The staff did a brilliant job of keeping his family informed and were so supportive in what was a really difficult and emotional time for us all. I would recommend them to anybody looking for end of life care and can't thank them enough for everything they did.

An amazing home with care and support that matches the decor. Staff cannot be more helpful and caring. The new manager has been friendly and supportive via phone as we can't visit yet. We are so pleased with every aspect of this home. It's shattered every illusion we had about care homes and we are delighted.

My mother moved into The Hamptons in January 2020 after a stroke. We found the staff extremely helpful and professional with us. The care extended to mum was exemplary, with nothing too much bother. The rooms and common areas were well furnished and spotless, and mum said the food was good (an unusual compliment from her!!). The overall setting of the Home is fresh with lovely open spaces and daily activity for the guests. Mum's health deteriorated and sadly passed away in November. I cannot fault the personal care given to her during this difficult period. The staff had become her extended family, making time to talk and be with her. The nursing staff maintained active contact with us during this latter period. It may not be the most affordable of care homes, but the high standard of care and clean service provided makes it value for money. I knew mum was being well looked after.

Fantastic atmosphere, stylish decor, very good food, superbly clean (no smells) and skilled and very caring staff. Unbeatable!

Some more 'male' events.

We were given access to mum in her last two weeks when we were given separate access to a ground floor room - to enable us to comply with the strict Covid regulations. We will forever appreciate this chance to say our goodbyes - thank you.