The Hamptons Care Centre

Main Drive, off Heyhouses Lane, Lytham St Annes FY8 3FF
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9.9 89 Reviews
  • The Hamptons Care Centre, Lytham St Annes
The Hamptons is a purpose-built care facility that has been designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care.
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Care Provided by The Hamptons Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1425
  • Self-Funded Nursing Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1575
  • RESPITE Self-Funded Residential Dementia Care: from £1575
  • RESPITE Self-Funded Nursing Care: from £1575

Nursing Care plus FNC £254.06


Respite stay minimum of 2 weeks - from £1,575 per week.


We do not provide Nursing Dementia Care.

These prices are only a guideline, please contact The Hamptons Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sara Allton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.

Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.

The Hamptons Care Centre Reviews (89)

9.9

The Hamptons Care Centre has a Review Score of 9.9 (9.919) out of 10, based on 22 reviews in the last 2 years.
Over all time The Hamptons Care Centre has 89 reviews.

Overall Experience
  • 85
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Date Published
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Reviewer Connection to The Hamptons Care Centre
  • 29
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Total of 89, showing 41-60
Review from Jill F (Daughter of Resident) published on 9 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad spent the last 4 weeks of his life at The Hamptons and we couldn't have wished for better care. From the moment he first arrived, until the very end, he was looked after by an absolutely amazing team of people. Nothing was too much trouble for the team and they did everything they could to keep
him comfortable in his final weeks. The staff did a brilliant job of keeping his family informed and were so supportive in what was a really difficult and emotional time for us all. I would recommend them to anybody looking for end of life care and can't thank them enough for everything they did.
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Review from Louise J (Daughter of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing home with care and support that matches the decor. Staff cannot be more helpful and caring. The new manager has been friendly and supportive via phone as we can't visit yet. We are so pleased with every aspect of this home. It's shattered every illusion we had about care homes and we are
delighted.
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Review from Jackie S (Daughter of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into The Hamptons in January 2020 after a stroke. We found the staff extremely helpful and professional with us. The care extended to mum was exemplary, with nothing too much bother. The rooms and common areas were well furnished and spotless, and mum said the food was good (an unusual
compliment from her!!). The overall setting of the Home is fresh with lovely open spaces and daily activity for the guests. Mum's health deteriorated and sadly passed away in November. I cannot fault the personal care given to her during this difficult period. The staff had become her extended family, making time to talk and be with her. The nursing staff maintained active contact with us during this latter period. It may not be the most affordable of care homes, but the high standard of care and clean service provided makes it value for money. I knew mum was being well looked after.
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Review from M F (Husband of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic atmosphere, stylish decor, very good food, superbly clean (no smells) and skilled and very caring staff. Unbeatable!
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Review from T M (Son of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly, clean and safe!
Dad is a very fussy eater but loves the food.
Staff are outstanding.
Difficult now because of Covid but more trips out would be something to improve upon.
Some more 'male' events.
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Review from Stuart W (Son of Resident) published on 5 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother resided at The Hamptons for nearly three years. The staff were attentive and genuinely caring. Furthermore, as her physical condition deteriorated staff proactively sought to ensure that mum had the best equipment (specialised wheelchair) to match her needs.
If we did raise concerns (such
as the operation of hearing aids) then those concerns were listened to and acted upon.
We were given access to mum in her last two weeks when we were given separate access to a ground floor room - to enable us to comply with the strict Covid regulations. We will forever appreciate this chance to say our goodbyes - thank you.
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Review from Anthony C (Son of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst enabling the move of a loved one into a care home is rarely an easy thing to come to terms with, the professionalism of the management and staff at the Hamptons made the process much easier than envisaged both for our mum and her family. During her 10 months at the Hamptons, she received a very
high level of care and this continued to be the case during the "covid lockdown" period when regular social media calls were made.
When Mum's health deteriorated, we were kept informed and the families' wishes were always taken into account. During Mum's final days, the management and staff went out of their way to ensure that her dignity was respected at all times and that she was kept comfortable. In summary: The facilities and maintenance thereof at the Hamptons is top notch but it is the level of care afforded to their residents that matters and we found it to be of a very high standard - not withstanding the very challenging circumstances thrust upon the care sector in March this year.
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Review from Jacqui M (Daughter of Resident) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been residing in the home now for 12 months and my siblings and I are very happy with how they have been cared for in that time. Of course, their happiness depends so much on personalities - key carers and management which I believe is of a very high level who deliver a considered and
professional service. There is a genuine respect and friendliness from all the staff both towards my parents and the rest of the family who visit often.
We were touched recently by the commitment to ensure my parents, despite lockdown, celebrated their wedding anniversary in style. It is these touches that make a huge difference and in some homes, not every carer feels they have the time and some, not the inclination to think beyond their basic duties but in this case, the attention was exemplary.
We have been so grateful of late for the attention to detail in keeping the home safe from Covid-19 with efficient systems in place.
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Review from Anne M (Daughter of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hamptons Care Centre is exceptional. During the global pandemic, they have gone to exceptional lengths to keep the residents and staff safe. We have been impressed with the real thought and extra lengths the team has gone to. Furthermore, recognising the need for entertainment whilst families cant
go and most of their entertainment bookings cant enter the home. They have delivered a brilliant programme to keep the residents entertained and happy. Just brilliant!
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Review from J C (Daughter of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hamptons provides a warm, caring environment where residents are treated with great dignity and respect; they feel like one of the family. All rooms, bedrooms and shared facilities are modern, light, airy and spacious so there is always the possibility of finding a quiet, secluded place to sit.
Staff are professional yet friendly and always welcoming. Communication, keeping relatives informed, is good. Most importantly, my father is happy and calls it home.
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Review from Sarah B (Daughter of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was great trepidation that we decided to look into a care home for my mother. We had been advised that she required 24-hour nursing care.
From our first phone call, the friendly, efficient staff put our minds at ease. Everything was explained in detail. All our silly questions were answered
patiently. The day Mum arrived the staff treated her with respect, kindness and expertise. It was obvious that this was their normal.
We were encouraged to visit or phone whenever it was convenient. Nothing was to much trouble and they always had time to put my mind at rest. They even phoned us to ask about a special menu as Mum's appetite decreased.
Unfortunately Mum took a turn for the worst which was not unexpected and had to be readmitted into hospital. The Hamptons did everything and more to make her last couple of months happy, pain-free and content. I cannot thank them enough.
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Review from E S (Daughter of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the years, my mum has stayed in other local care homes, so I do comment from experience, and to say that The Hamptons towers above other care homes in the area is an understatement. The home is expertly and compassionately run by people who genuinely care about their residents' welfare. and the
managers go way above what, in my experience, other managements provide. Without doubt, The Hamptons has taken residential caring to a new level.
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Review from John B (Husband of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After viewing several care homes in Jan 2019, I went to The Hamptons Care Centre, wow! It was like stepping into a hotel by comparison to the other establishments. During my wife's stay of one year, she was treated superbly by all the excellent staff, from the manager all the way through to hospitality/domestic
teams. The standard of care and nursing was of the highest available. Nothing was too much trouble. Would I recommend this facility? I certainly would.
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Review from A B (Husband of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in for end of life care for 5 days. The whole experience was exemplary for my wife, family and visitors. I felt as if I was in first-class hotel accommodation. Nothing was too much trouble. The only time we had cause for concern was when an agency nurse was on night duty for the first time
and my wife did not get her meds until 23.30 hours. My son and I felt we could not go home until my wife was settled.
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Review from Lynne W (Daughter of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom became a resident 8 months ago. As her health deteriorated and it became apparent she required palliative care, the staff at The Hamptons could not have done more.
They preempted each stage of her physical demise and the strong links with the local medical centre/hospice, ensured everything she
needed was already in place.
The team at the Hamptons showed kindness, support, respect and involved Mom and us her family, in decision making regarding her care. Care of the elderly and end of life care in the UK is sometimes lacking. The Hamptons Care Centre has demonstrated just how well this can be done.
Thank you.
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Review from R J (Son of Resident) published on 9 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is almost a year since dad moved into The Hamptons on the insistence of a hospital that he had moderate to severe dementia. From a visit to look around with dad through the year, the manager and staff have worked to help him in every way. On that first visit, the Manager told us she did not think
he had more than age-related mental impairment and so it has proved. All of the staff go out of their way to help and encourage their residents. They have worked with me to baseline his condition and get the inputs to gradually improve it. Even through a period of many new residents and staff turnover the care has been very good.
Having always said he would not go into a care home, dad has said "The Hamptons is my home and I am happy here" almost from day one. As I live a considerable distance away that is a relief, as is knowing I can ring the staff when he isn't so well and know they will take the time to explain how he is and what is being done.
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Review from R T (Sister of Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother received excellent outstanding end of life care whilst at The Hamptons Care Centre. His room and all facilities are equivalent to 'The Ritz' Hotel. All staff smiled, acknowledged visitors, and their personal care restored his dignity and pride. On his final day, the staff were so compassionate
and caring and all showed respect whilst he left the home.
Reply from Dawn Collett, Group Commissioning Manager at The Hamptons Care Centre
Thank you for taking the time to write this review especially at such a sad time.
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Review from Peter D (Son of Resident) published on 14 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this review when my mother has been under the care of The Hamptons for over ten months. Throughout that period, she has had nothing short of first-class care. All the staff we have met are hardworking, caring and passionate, in the face of a very disabled elderly lady. I do not think I
have ever seen a workforce that works together as such a close-knit and structured team, from the Care Manager down. They all give time to help the residents and are very focused on building relationships with family and friends whenever you visit. Any issue raised is considered and solutions designed to improve the wellbeing of residents. This level of professional practice goes across all areas of the home; hotel services such as the kitchen, laundry and all other areas of housekeeping work to enable residents to live in a spotless environment, have excellent meals and all this is delivered with the same friendliness. It is a very special place.
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Review from Suzanne (Niece of Resident) published on 6 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hamptons Care Centre is like staying in a 5-star luxury hotel. From the warm welcome on the reception to the fantastic and caring staff, the care home is unique and for this, I am proud that my uncle is a resident there.
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Review from June D (Resident) published on 1 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was admitted to The Hampton Care Centre from hospital following a life-changing diagnosis. From walking in the front door until now, I have been treated with kindness, thoughtfulness and courtesy at all times.
The ambience of The Hamptons makes it a pleasure to be here. There are beautifully kept
lounges with cinema room, and landscaped gardens where you can walk or sit outside with friends and family. The whole building is kept spotlessly clean and maintained to the highest standard by the housekeeping team.
The food is delicious, a very creative and varied menu, the chef is so helpful and will accommodate all dietary needs.
The manager of The Hamptons is very proactive and a wonderful role model for the team she has created. It is a pleasure just to walk down the corridors and be welcomed by her staff. All nursing and support staff make a wonderful team, who have gone above and beyond to provide me with the care, support and peace of mind that is so important in times of need.
Reply from Dawn Collett, Commissioning Director at The Hamptons Care Centre
Thank you for taking the time to write this lovely review, it is great for the staff team to know how much they are appreciated.
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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for The Hamptons Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for The Hamptons Care Centre is calculated as follows: ( (240 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 259 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hamptons Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (4)

Sara

Sara Allton

Job Title: Home Manager Joined: 2021

I qualified as a nurse in 1991, and have worked in a variety of settings including A&E, orthopaedics and specialist nursing before moving into nursing and care homes in 1994. I have experience in Home Management and Regional support and care passionately about ensuring that my teams and I provide high quality, person centred support to all the residents and their families within our communities.


Working within the New Care Homes family, I have received an incredibly warm welcome and have been impressed not just with the 5 star environments but also with the values and beliefs that are encompassed throughout the whole service. This enables the team to empower those that live with us to live their best lives knowing that they have the support and structure to reach their goals.

Corinna

Corinna Foster

Job Title: Deputy Home Manager Joined: 2018

I have worked at The Hamptons since April 2018 initially as a Care Assistant, I was quickly promoted the Senior Care Assistant, then Team Leader. In December 2019, I was delighted to be offered the Deputy Home Manager position working alongside the Home Manager. I feel very proud and privileged to be part of the team at The Hamptons.

Tia

Tia Richardson

Job Title: Well-being Coordinator Joined: 2024

The Hamptons is such a great place to work. I love setting up varied activity programmes, planning trips based on residents' interests and spending time engaging with residents. I currently hold a Health and Social Care Degree, which strengthens my ability as a Well-Being Co-Ordinator. It has enabled me to be confident in helping, supporting and listening to residents to meet their varied needs. Since working at New Care in The Hamptons, everyone has been so supportive and that makes for such a wonderful environment for residents and staff.

Peter

Peter Gleave

Job Title: Home Trainer Joined: 2019

Having worked for Newcare for 3 years now I can say with absolute certainty that it has promoted an environment where learning is fun, accessible and generates positive discussion around improvement. As a trainer, I feel like I am given the opportunity to choose what is right for our staff and to tailor learning to individual needs. The feedback is great and staff look forward to their sessions. But most importantly all staff are listened to and feel part of a great team, no matter their role.

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