The Hamptons Care Home

When Mum's health deteriorated, we were kept informed and the families' wishes were always taken into account. During Mum's final days, the management and staff went out of their way to ensure that her dignity was respected at all times and that she was kept comfortable. In summary: The facilities and maintenance thereof at the Hamptons is top notch but it is the level of care afforded to their residents that matters and we found it to be of a very high standard - not withstanding the very challenging circumstances thrust upon the care sector in March this year.

We have been so grateful of late for the attention to detail in keeping the home safe from Covid-19 with efficient systems in place.

The Hamptons Care Centre is exceptional. During the global pandemic, they have gone to exceptional lengths to keep the residents and staff safe. We have been impressed with the real thought and extra lengths the team has gone to. Furthermore, recognising the need for entertainment whilst families cant go and most of their entertainment bookings cant enter the home. They have delivered a brilliant programme to keep the residents entertained and happy. Just brilliant!

The Hamptons provides a warm, caring environment where residents are treated with great dignity and respect; they feel like one of the family. All rooms, bedrooms and shared facilities are modern, light, airy and spacious so there is always the possibility of finding a quiet, secluded place to sit. Staff are professional yet friendly and always welcoming. Communication, keeping relatives informed, is good. Most importantly, my father is happy and calls it home.

Unfortunately Mum took a turn for the worst which was not unexpected and had to be readmitted into hospital. The Hamptons did everything and more to make her last couple of months happy, pain-free and content. I cannot thank them enough.

Over the years, my mum has stayed in other local care homes, so I do comment from experience, and to say that The Hamptons towers above other care homes in the area is an understatement. The home is expertly and compassionately run by people who genuinely care about their residents' welfare. and the managers go way above what, in my experience, other managements provide. Without doubt, The Hamptons has taken residential caring to a new level.

After viewing several care homes in Jan 2019, I went to The Hamptons Care Centre, wow! It was like stepping into a hotel by comparison to the other establishments. During my wife's stay of one year, she was treated superbly by all the excellent staff, from the manager all the way through to hospitality/domestic teams. The standard of care and nursing was of the highest available. Nothing was too much trouble. Would I recommend this facility? I certainly would.

My wife was in for end of life care for 5 days. The whole experience was exemplary for my wife, family and visitors. I felt as if I was in first-class hotel accommodation. Nothing was too much trouble. The only time we had cause for concern was when an agency nurse was on night duty for the first time and my wife did not get her meds until 23.30 hours. My son and I felt we could not go home until my wife was settled.

Thank you.

Having always said he would not go into a care home, dad has said "The Hamptons is my home and I am happy here" almost from day one. As I live a considerable distance away that is a relief, as is knowing I can ring the staff when he isn't so well and know they will take the time to explain how he is and what is being done.

My brother received excellent outstanding end of life care whilst at The Hamptons Care Centre. His room and all facilities are equivalent to 'The Ritz' Hotel. All staff smiled, acknowledged visitors, and their personal care restored his dignity and pride. On his final day, the staff were so compassionate and caring and all showed respect whilst he left the home.

I am writing this review when my mother has been under the care of The Hamptons for over ten months. Throughout that period, she has had nothing short of first-class care. All the staff we have met are hardworking, caring and passionate, in the face of a very disabled elderly lady. I do not think I have ever seen a workforce that works together as such a close-knit and structured team, from the Care Manager down. They all give time to help the residents and are very focused on building relationships with family and friends whenever you visit. Any issue raised is considered and solutions designed to improve the wellbeing of residents. This level of professional practice goes across all areas of the home; hotel services such as the kitchen, laundry and all other areas of housekeeping work to enable residents to live in a spotless environment, have excellent meals and all this is delivered with the same friendliness. It is a very special place.

The Hamptons Care Centre is like staying in a 5-star luxury hotel. From the warm welcome on the reception to the fantastic and caring staff, the care home is unique and for this, I am proud that my uncle is a resident there.

The manager of The Hamptons is very proactive and a wonderful role model for the team she has created. It is a pleasure just to walk down the corridors and be welcomed by her staff. All nursing and support staff make a wonderful team, who have gone above and beyond to provide me with the care, support and peace of mind that is so important in times of need.

I can't praise The Hamptons enough.

My mother had dementia since 2013 and became very poorly in February 2019. After 4 weeks in the hospital, it was decided by the discharge team to recommend that Mum went into a facility for palliative care. On admission to Hamptons, Mum received the best possible care for the entire team. As a family, we were treated with such enormous respect and any concerns were immediately dealt with. Losing a parent is an awfully sad experience! Understanding and the love provided by The Hamptons team was extremely comforting. Thank you to the Manager and staff for all your help!

The people of The Hamptons are to be praised and respected for the way they interact and care for their residents - and their families.

The chef has been absolutely fantastic. My father is near and of life and we as a family have been able to stay overnight with him. The chef has constantly ensured the family have been week fed and looked after and we feel had gone beyond any expectations. All staff at the home have been wonderful and made this difficult time a lot more bearable.

I can only say that the chef at The Hamptons has been first class. The quality of food produced and the presentation is excellent. His attention to residents and also visitors is fabulous.

In the past eleven days, my father has been at end of life and the care and compassion shown by the staff has been a huge comfort to the family. At a time when you don't want to eat or can't motivate yourself to look for food, the chef has offered all family members who have kept a bedside vigil an array of mouthwatering delights which have kept energy levels high. The chef's willingness to help and muster gorgeous tasting food at a moment's notice is an absolute credit to him. Chef, your efforts are appreciated more than words can say. A very special thank you from one very appreciative person.