The Hamptons Care Centre

Main Drive, off Heyhouses Lane, Lytham St Annes FY8 3FF
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9.9 89 Reviews
  • The Hamptons Care Centre, Lytham St Annes
The Hamptons is a purpose-built care facility that has been designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care.
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Care Provided by The Hamptons Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1425
  • Self-Funded Nursing Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1575
  • RESPITE Self-Funded Residential Dementia Care: from £1575
  • RESPITE Self-Funded Nursing Care: from £1575

Nursing Care plus FNC £254.06


Respite stay minimum of 2 weeks - from £1,575 per week.


We do not provide Nursing Dementia Care.

These prices are only a guideline, please contact The Hamptons Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sara Allton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.

Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.

The Hamptons Care Centre Reviews (89)

9.9

The Hamptons Care Centre has a Review Score of 9.9 (9.919) out of 10, based on 22 reviews in the last 2 years.
Over all time The Hamptons Care Centre has 89 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Hamptons Care Centre
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Total of 89, showing 21-40
Review from Sue M (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at The Hamptons in September 2021 following a battle with dementia. We told her she was going on holiday fearing that she would not want to leave her home, but, from the moment she arrived she settled, never asking about home. She enjoyed the new friendships, the fun and games, days out
and the support of her carers. She was happy again and she thrived. We never worried about mum as we knew she was safe, happy and well cared for. As her health deteriorated last year the team supported us when trips to hospital were necessary and worked with us arranging her care. When mum returned to The Hamptons the palliative care was exceptional. They not only looked after mum but took care of the family too. The team did everything they could to make her comfortable. Mums final days were spent with people that cared for her and we are so grateful for that.
I would have no hesitation recommending The Hamptons for your loved one. I'm only glad someone recommended them to us.
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Dear Sue, it was a pleasure providing support for both your mum and you as a family. We all felt privileged to have spent the time with her and are immensely grateful for your kind words & thoughts at…read more
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Review from Leigh E (Daughter-in-law of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is absolutely fantastic, I can't recommend it enough. My inlaws have been resident there for 4 months now and we honestly cannot fault it. My inlaws have Alzheimer's and Vascular Dementia so it was really hard choosing a home for them after a horrendous experience at the last care home they
were in. Really wish we had moved them there sooner. They settled in straight away and seemed really happy there. We feel like we can relax now knowing they are well cared for, believe me, that was hard after the previous home. They do regular activities with them and take them on days out. Communication is brilliant between home and family and care plans are updated regularly like they should be.


I am a nurse myself and expect high standards of care as I would give myself, and they really do get it here. I must admit it did bother us at first thinking it was all show with the decor but we were proved wrong.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Thank you so much for this review. We are so pleased that you have found us to be providing high standards of care as well as the environment and pride ourselves on achieving both. Your review has…read more
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Review from D E (Daughter of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely outstanding place for my father to live in. I never have to worry about him and the staff are so friendly and cannot do enough. I recommend The Hamptons highly to lots of friends as I know those who stay here will get 100% care. It's amazing!
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Thank you so much for your kind words. Staff pride themselves on going the extra mile for all our residents and their families.
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Review from S W (Resident) assisted by family/friend published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel I am respected as an individual for example my love of "real" coffee in the morning has been taken on board. The staff are kind, caring and professional.
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Thank you for your kind words. It is great to hear positive feedback from those that we support. I shall ensure you continue to always have your coffee of choice!
Kind Regards
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Review from Anita B (Daughter of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was brought into the home back in January and was at end-of-life, but because of the excellent care he’s received, my dad is still here. He loves the spa bath, and he has so much more dignity here! All the staff are amazing, but one of the nurses has gone above and beyond for both myself and
my dad! The home has something going on every day, morning and afternoon for everyone to join in. There’s never a dull moment, everyone is so lovely and friendly and it makes for a happy home for all the residents! Thank you to all the staff for making my dad so comfortable and for looking after him so well. I would definitely recommend this home to anyone!
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Thank you for your review. We are thrilled that you have found the home and the staff team supportive and effective in providing care and support for your father.
Regards, Sara Allton Home Manager
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Review from A R (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been living at the Hamptons for thirteen months. She settled really quickly and is very happy. The staff know mum so well it is obvious that she feels cared for we can see she is well supported. Communication between staff at the Hamptons and our family is excellent. We are always kept informed
if mum is unwell or needs medical attention. A big thank you to all the Hamptons especially all the wonderful staff on the Dawson Community.
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Thank you for your review. It is really appreciated to hear that our staff team at Dawson Community are able to support you as a family so well and that you have found the communication to be…read more
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Review from Samantha H (Private Carer of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From reception, office staff, housekeeping, hospitality, activities, care staff, management, and nursing I cannot fault this home. I have witnessed excellent care with everyone working as part of a team, looking after the residents to the best of their ability. The environment is caring and loving in
luxurious surroundings which are well maintained. I would definitely recommend.
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Thank you for your review - we pride ourselves on our teamwork and commitment to excellence in care. We are constantly striving to maintain the highest of standards. Having been open for 6 years now…read more
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Review from Rosalind C (Daughter of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The head nurses at The Hamptons Care Centre give exceptional care to my elderly mum at all times. They are wonderful individuals and keep me informed on every aspect of Mum's health most days. The carers are also wonderful and have built up fond relationships with her. Everyone who serves the drinks,
cleans the place and even 'maintenance' has a smile on their face and greets you as you enter. The receptionists are a pleasure to deal with at all times.
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Thank you for your review. All the staff at The Hamptons believe in the new care values that the support we provide is for you as a family and are proud to be a part of the exceptional service that is…read more
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Review from Alan W (Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, nothing is too much trouble for all the staff. I'm made to feel at home here and the care is outstanding. I would recommend The Hamptons to anyone.
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Thank you for your review. We pride ourselves on making sure all of the people who live with us are treated as individuals and receive the highest standards of care and support, based on their…read more
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Review from H B (Partner of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The end of life being given to my partner is second to none. It goes way beyond anything we could have hoped for.
I am writing this review about the care, compassion and help I have received from staff - most recently three members in particular. They reached out and caught me as I was sinking into
a trough of despair. They have restored my sanity literally. I am myself again!
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Thank you for your review. The Hamptons team prides themselves on being a support for everyone involved with residents and knowing that they can support families during a very complex and difficult…read more
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Review from N F (Power of Attorney of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My comments in this review are 'general' and cover a period of many years. However, there have been specific instances when management communication has been disappointingly lacking, well below what is expected of any high-quality service provider. I feel that management should be more readily available,
actively more communicative and more conspicuous.
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
We are sorry to hear that over the years you have felt that management is not readily available or that communication has not been what you hoped for. As Home Manager I am always ready and available…read more
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Review from Ruth A (Sister of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was placed in the home with Dementia early this year. It is a fantastic place with excellent facilities and caring staff and management. I wouldn't have wished for him to be anywhere else. My mother had also been in for 2 weeks 5 years ago for end-of-life care and the level of compassion
and respect shown to her in the short time she was resident was second to none. I would recommend The Hamptons to anyone. It is definitely the best on the Fylde Coast.
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Thank you so much for your review. Our team work hard to ensure that residents and families receive care and support to the highest of standards. We are thrilled that you feel the Home is achieving…read more
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Review from Susan C (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at The Hamptons for a year.
The care has exceeded our expectations. My brother, sister and I were very worried when Mum was admitted that she would be distressed. The care and compassion Mum has received have been wonderful. She is settled, happy and content. Mum loves
the carers in the Dawson Ward who ensure her care is tailored to her needs. When Mum has been unwell, the carers have sought medical help immediately and always keep us informed.
Mum is always well groomed, her room is immaculate, and Mum loves the food! She's enjoyed many trips out. All The Hamptons team are welcoming, friendly and professional.
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Thank you so much for your review. The Hamptons prides itself on supporting residents and families to a high standard, and we are highly delighted that you feel we have achieved this for your mother.…read more
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Review from S O (Niece of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very disappointed with the care my Aunt received at the Hamptons. She went there when it opened in 2017 and was asked to leave on the 21st March this year without proper warning. We knew at the end of 2022 they weren't happy with her ringing the buzzer too much but to be told in front of her that she
was being given notice to leave was heartbreaking for her. We were told it was due to OCD and her mental health which they hadn’t had her assessed for. There was no compassion and we felt that the staff have been very unsociable towards us in the time she’s been there.
We were given 28 days to find somewhere else and were told she might be sent to the hospital if we didn’t find somewhere. It was very stressful and on the day we left the manager couldn’t even be bothered to say goodbye to her. She is now in a home with very caring staff and the difference is unbelievable.
I wouldn’t even give the Hamptons one star and she was there for 5 and a half years.
Reply from Dawn Collett, Commissioning Director at The Hamptons Care Centre
I am deeply sorry you feel this way, our aim is to provide the best possible care to those we support, and it is something we take very seriously. Unfortunately, there are times when a person’s needs…read more
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Review from Phil T (Son of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
If I could give zero stars I would. Firstly the positive, this is a beautiful place. However, it is not a dementia unit. The staff cannot cope with even minor incidents. My mother who is 85 and about 7 stone is being evicted after a couple of very minor incidents linked to her deteriorating condition.
After speaking to Social Services and other care providers this appears to be a regular occurrence. There is an old phrase "all fur coat and no knickers" that sums this place up perfectly. The manager is unhelpful, unyielding and not open to any form of discussion. Despicable. I now have to find mum an alternative home, go through the distressing process of moving her which I have no doubt will contribute to a worsening of her condition. The Hamptons couldn't "care" any less.
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
I am deeply sorry you feel this way and feel that you have had a negative experience. Unfortunately, as the home is only registered for residential dementia care, there are times when a resident’s…read more
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Review from Jean S (Sister of Resident) published on 6 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has had a very happy three and a half years at The Hamptons Care Centre from September 2019 until his passing away on Tuesday 7th March 2023. Thanks to all concerned with prolonging his life through these later years.
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Thank you for your kind words. We were privileged to support your brother and yourself.
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Review from John B (Son of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hamptons is an excellent care home. I have observed the daily life here all week, during numerous visits, and have seen an inspiring team of professional carers, nurses and management. Polite, clear communication and empathy combined with professional efficiency, this team and establishment deliver
the best human caring experience.
Today I witnessed a heart-moving 108th birthday celebration for a resident, where all residents and relatives were invited to a drink and some birthday cake. Mum joined in and enjoyed a safe, positive and loving community and was encouraged by inclusive staff. I salute you, absolutely excellent!
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Dear John,
Thank you so much for the lovely review. We take pride in supporting with empathy and empowerment to truly ensure that person-centred care is at the heart of everything that we do now and…read more
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Review from Melanie H (Daughter of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a massive thank you to all at The Hamptons Care Centre.
We were so lucky to find the Hamptons when my mum needed palliative care, she spent six weeks there. All the staff treated her with great care and compassion. They were all lovely with her and really looked after her, especially
the nursing team who kept her pain-free and all the care support team that kept her comfortable. Everyone treated mum with great care, respect and dignity and I and my family will always be grateful for that. I can't thank the nurses enough. Not only for the care they showed mum but also for the support and care they gave me and my family. We couldn't have asked for more. Along with their excellent care, it's also a lovely place and a nice environment, mum was very comfortable there.
Reply from Sara Allton, Home Manager at The Hamptons Care Centre
Thank you so much for your review and your kind words. We pride ourselves on providing quality care and are pleased that you found this to be the case during a very difficult time for you all.
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Review from Carole W (Niece of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sometimes words are never enough - I am so grateful for the efficient and very kind way you all looked after my auntie. The manager and all of you were absolutely marvellous. My son and I were very satisfied and wouldn't hesitate whatsoever in recommending The Hampton's Care Centre.
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Review from Denise M (Daughter of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who has just passed away aged 103, has been looked after at The Hamptons Care Centre since it first opened four years ago. Nowhere could my mother have better care, in all aspects, than there. This applied for the whole time. The food menu is very varied and superbly cooked. No one is rushed,
each person may take as long as they need to finish. My mum had severe dementia, even so, with such good care, she was never unhappy and was always smiling and cheerful. This was an immense comfort to me. I shall always be very grateful to the whole staff who looked after her. Thank you.
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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for The Hamptons Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for The Hamptons Care Centre is calculated as follows: ( (240 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 259 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hamptons Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (4)

Sara

Sara Allton

Job Title: Home Manager Joined: 2021

I qualified as a nurse in 1991, and have worked in a variety of settings including A&E, orthopaedics and specialist nursing before moving into nursing and care homes in 1994. I have experience in Home Management and Regional support and care passionately about ensuring that my teams and I provide high quality, person centred support to all the residents and their families within our communities.


Working within the New Care Homes family, I have received an incredibly warm welcome and have been impressed not just with the 5 star environments but also with the values and beliefs that are encompassed throughout the whole service. This enables the team to empower those that live with us to live their best lives knowing that they have the support and structure to reach their goals.

Corinna

Corinna Foster

Job Title: Deputy Home Manager Joined: 2018

I have worked at The Hamptons since April 2018 initially as a Care Assistant, I was quickly promoted the Senior Care Assistant, then Team Leader. In December 2019, I was delighted to be offered the Deputy Home Manager position working alongside the Home Manager. I feel very proud and privileged to be part of the team at The Hamptons.

Tia

Tia Richardson

Job Title: Well-being Coordinator Joined: 2024

The Hamptons is such a great place to work. I love setting up varied activity programmes, planning trips based on residents' interests and spending time engaging with residents. I currently hold a Health and Social Care Degree, which strengthens my ability as a Well-Being Co-Ordinator. It has enabled me to be confident in helping, supporting and listening to residents to meet their varied needs. Since working at New Care in The Hamptons, everyone has been so supportive and that makes for such a wonderful environment for residents and staff.

Peter

Peter Gleave

Job Title: Home Trainer Joined: 2019

Having worked for Newcare for 3 years now I can say with absolute certainty that it has promoted an environment where learning is fun, accessible and generates positive discussion around improvement. As a trainer, I feel like I am given the opportunity to choose what is right for our staff and to tailor learning to individual needs. The feedback is great and staff look forward to their sessions. But most importantly all staff are listened to and feel part of a great team, no matter their role.

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