Primary Care Categories
- Older Person Care
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 76 Service Users
Other Care Provided
- Convalescent Care
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The Hawthorns Aldridge Care Home delivers excellent elderly care in a luxurious and welcoming setting.
Providing first-class care is supported by a sector-leading well-being programme administered by professional care staff undergoing continuous training to maintain excellence at Hawthorns Aldridge.
The proactive care approach emphasises support for independence and mobility within an active and enjoyable lifestyle. Conveniently situated near local amenities and adjacent to Croft Park, the Hawthorns care home in...
Care Provided by Hawthorns Aldridge - Avery Healthcare
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hawthorns Aldridge - Avery Healthcare for full pricing details and T&Cs.
Contact Hawthorns Aldridge - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Amanda Haynes(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (76)
Hawthorns Aldridge - Avery Healthcare Reviews (134)
9.4
Hawthorns Aldridge - Avery Healthcare has a Review Score of 9.4 (9.363) out of 10, based on 11 reviews in the last 2 years.
Over all time Hawthorns Aldridge - Avery Healthcare has 134 reviews.
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Overall Experience
Date Published
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Review from M L (Next of Kin) published on 8 December 2023 Submitted via Postal Card•
Overall Experience
As a care home, not a nursing home they have given excellent treatment. If anything the only problem has been over the staff as some of the resident's needs do require consistency of care.
↩Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for leaving us a review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you into the Hawthorns family. We would also like to thank you as a family for your support, I will share your feedback with the wider team and pass on your comments in relation to continuity of care.
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Review from Sharon H (Respite Resident) published on 1 December 2023 Submitted via Website•
Overall Experience
This is an excellent facility all staff are very caring and treat everyone with respect. I can't praise the entire staff enough for how they looked after myself and my mother whilst we were residents there for 6 weeks respite. I joined in with as many activities as I could, the food was excellent lots of choice. Came home feeling rejuvenated as also had my hair done by the in-house hairdresser. I would highly recommend this facility to anyone.
↩Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you and Mum into the Hawthorns family, I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments, we look forward to seeing you again very soon.
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Review from M H (Son of Resident) published on 16 November 2023 Submitted via Postal Card•
Overall Experience
For the short time my mum has been a resident at the Hawthorns, she finds the facilities, food, and care very good.
She gets on well with the nursing staff. The main issue she has is the time she has to wait for attendance once she calls for assistance.
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Review from R T (Son of Resident) published on 13 November 2023 Submitted via Postal Card•
Overall Experience
The place is lovely and the staff are all first-rate.
↩Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome Dad into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments.
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Review from Colin R (Son of Resident) published on 10 November 2023 Submitted via Postal Card•
Overall Experience
As always, top marks to all concerned. A very caring, clean and well presented. All staff are very friendly and always at hand, very attentive and a good choice of food.
↩Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments.
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Review from E B (Daughter-in-law of Resident) published on 10 November 2023 Submitted via Postal Card•
Overall Experience
Lovely clean care home with a great range of activities for residents and good food. Some care staff are exceptionally good but more awareness of the needs of dementia residents is sometimes needed.
↩Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for leaving us a review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and such appreciated comments.
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Review from P K (Friend of Resident) published on 10 November 2023 Submitted via Postal Card•
Overall Experience
Very welcoming staff, friendly and efficient. Spotlessly clean premises. Visitors are always made very welcome, it is always a pleasure to arrive at Hawthorns.
↩Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you into the Hawthorns family. We would also like to thank you as a friend for your support, I will share your amazing feedback with the wider team and pass on your lovely and such appreciated comments.
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Review from K P (Granddaughter of Resident) published on 9 November 2023 Submitted via Postal Card•
Overall Experience
Since my nan moved into the Hawthorns a couple of months ago, her health has improved no end, the environment is spotless, the carers are lovely and the food well, 5-star quality, she is very happy and that makes us very happy.
↩Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome your Nan into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and such appreciated comments.
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Review from Susan G (Daughter of Resident) published on 18 September 2023 Submitted via Postal Card•
Overall Experience
The home has been very helpful with my mom, due to her deafness, the staff have been very kind, helpful and caring. Even learning sign language BSL. The home is very clean and the food is very good.
↩Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for leaving us a 5* review, your feedback is truly invaluable to us. I shall share your feedback with the wider team. It is wonderful to see how your mom has settled into the Hawthorns, she truly has a smile and personality that can brighten anybody's day and is already a big part...
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Review from L R (Resident / Service User) published on 2 August 2023 Submitted via Postal Card•
Overall Experience
1. I was very satisfied with the exception of the hoist batteries that were failing too frequently and the hoists not being available.
2. Wet rooms need a disabled-friendly extra grab bar and WC tissue holder. I had to supply my own commode.
2. Wet rooms need a disabled-friendly extra grab bar and WC tissue holder. I had to supply my own commode.
3. The majority of dinner and supper meals included onions which upset my stomach.
↩Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for taking the time to leave us a review, this is really appreciated. We are delighted to hear you were very satisfied with your stay overall, your feedback is truly invaluable to us and we look forward to seeing you on your next booked stay in the near future, I can assure you...
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Review from Rachael F (Daughter of Resident) published on 21 July 2023 Submitted via Website•
Overall Experience
Mom came to live at Hawthorns Aldridge in June. In such a short time. Mom has settled really well. The staff are all so lovely and are making her feel very welcome and loved. The home is spotless and the meals are excellent with plenty of choice. Mom particularly wanted to mention the laundry staff. She says her clothes always come back beautifully pressed and smelling so fresh. On behalf of all the family, thank you to each and every one of you.
↩Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for leaving us a 5 star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to meet your mom and welcome you as a family into the Hawthorns. Your mom is a pure delight her manner is beautiful and her smile is capable of...
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Review from Frances O (Respite Resident) published on 18 July 2023 Submitted via Website•
Overall Experience
I arranged respite care for my 91 year old aunt so that I could go on holiday with my family. Everything was put into place before we went on holiday including viewing the care home and assessing my aunts needs. I have to say that I was extremely impressed with the care home including the rooms for the residents, the meals that were included, the entertainment and the overall ambience of the place.
My aunt was made to feel very welcome and nothing was too much trouble for the staff. She enjoyed her time there even though this was a new experience for her and she was full of praise for the staff that took care of her.
This gave me complete peace of mind while I was away and I would not hesitate in sending my aunt there again and I know that she would look forward to another 'holiday' there.
My aunt was made to feel very welcome and nothing was too much trouble for the staff. She enjoyed her time there even though this was a new experience for her and she was full of praise for the staff that took care of her.
This gave me complete peace of mind while I was away and I would not hesitate in sending my aunt there again and I know that she would look forward to another 'holiday' there.
Thank you to all the staff at Hawthorns Aldridge - Avery Healthcare.
↩Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for a wonderful 5* review this feedback is truly invaluable to us as a whole team. I would personally like to say it was a pleasure to meet yourself and your aunt from the very first time of viewing the home. It is wonderful to read how you aunt felt over many things during her...
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Review from T P (Daughter of Resident) published on 18 July 2023 Submitted via Website•
Overall Experience
My mum moved to the Hawthorns in October 2022. She has short term memory problems, and after my father died she struggled to cope by herself. She wasn’t eating regularly and was very isolated. The Hawthorns has been amazing. Mum is kept entertained and stimulated by the twice daily activities (such as art and craft, quizzes, bingo, gardening club, Sunday prayer service etc etc). Recently mum helped (accompanied by members of the Well-being team) at a local running event, a community gardening project and at Christmas attended the Christmas concert at the local primary school. All members of staff - from the care team, housekeeping, reception and management - are always friendly, cheerful and incredibly helpful. Mum has a very spacious room looking out onto the garden. Mum is very happy, and therefore I am very happy too.
↩Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for taking the time to leave us an amazing 5* star review, this feedback is truly invaluable to us and I will share this news with the wider team. Your mom has such a beautiful soul and is a huge part of the Hawthorns family and we are blessed to be able to care and support your...
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Review from J S (Daughter of Resident) published on 18 July 2023 Submitted via Website•
Overall Experience
My father was a first time user of the Hawthorns respite care for 9 days. As he is recovering from pneumonia he was looking forward to some rest and relaxation.
The building, bedroom, garden, restaurant and rooftop garden are all outstanding and very much enjoyed by my father.
The staff were attentive, kind, friendly and interested in him and his wellbeing.
He thoroughly enjoyed his stay and told me there were just two things he was disappointed with:
- lack of socialisation with other residents. [I put this down to he being there for a short respite period. He did not join in any organised activities, as they did not interest him. And I had organised friends and relatives to take him out for a couple of hours most days. So that may account for this.]
The building, bedroom, garden, restaurant and rooftop garden are all outstanding and very much enjoyed by my father.
The staff were attentive, kind, friendly and interested in him and his wellbeing.
He thoroughly enjoyed his stay and told me there were just two things he was disappointed with:
- lack of socialisation with other residents. [I put this down to he being there for a short respite period. He did not join in any organised activities, as they did not interest him. And I had organised friends and relatives to take him out for a couple of hours most days. So that may account for this.]
- disappointed with the general standard of food. The breakfast was good. My father was disappointed with the quality of the main meal and some of the tea selections were quite stodgy. [It must be difficult to please everyone all of the time !]
↩Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you for kindly leaving us a review, we really do appreciate this. Despite the time only being short it was such a pleasure to meet your dad and yourself as a family. Your dad was a true gentleman and we truly enjoyed having him stay with us at the Hawthorns. Please know that we take feedback...
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Review from Mark B (Son of Resident) published on 17 July 2023 Submitted via Website•
Overall Experience
My mother has been at the Hawthorns Aldridge now for 9 months and has settled in really well. She has memory problems due to her dementia but is very happy in the environment. The staff are all very helpful and any concerns we have had or specific needs they have worked hard to accommodate. The home is spotlessly clean and the food is of an excellent standard. The range of activities is extensive and she has been involved in several trips out with the staff and other residents which she has enjoyed. Overall we cannot fault the care and attitude of staff, they are a pleasure to deal with and it’s reassuring to know that my mom is in good hands.
↩Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for taking the time to leave us a review, we really do appreciate this, your feedback is truly invaluable to us. Your mom is a real pleasure to care and support and is certainly a huge part of the Hawthorns Family. Your mom is very social and so nice that she likes to be involved...
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Review from Marina S (Daughter of Resident) published on 17 July 2023 Submitted via Website•
Overall Experience
All care staff very kind and caring. Very pleasant care home to be in. Mom had a lovely stay. Would of loved for Mom to be able to stay as a permanent resident. All family made to feel very welcome and they were very accommodating to the grandchildren visiting mom.
↩Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for taking the time to leave us a review, your feedback is wonderful and really appreciated. Your mom was such a sweet lady and a wonderful character and we do miss her at the home so much, It was a pleasure to welcome you also as a family and would like to welcome you back...
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Review from Sally R (Daughter of Resident) published on 17 July 2023 Submitted via Website•
Overall Experience
The Customer Service Manager really went above and beyond to support me in moving my father from hospital to respite care.
Her friendly, supportive and professional manner are a real asset to The Hawthorns Aldridge.
Equally, since arriving on Sunday it has been lovely to see how supportive the rest of the staff are and how confident Dad and I feel about his stay there.
Her friendly, supportive and professional manner are a real asset to The Hawthorns Aldridge.
Equally, since arriving on Sunday it has been lovely to see how supportive the rest of the staff are and how confident Dad and I feel about his stay there.
Thank you
↩Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for taking the time to leave a review, we really do appreciate your feedback, I will ensure this is passed to the wider team. It is a pleasure to care and support your dad at home and welcome you also as a family. I would like to thank you personally for the comments relating to...
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Review from Michael R (Respite Resident) published on 17 July 2023 Submitted via Website•
Overall Experience
My wife was with you for six weeks this year and we were very pleased with how you cared for her.
She came out of hospital unable to transfer from her wheelchair onto her bed or toilet but with the aid of your hoist, you made her feel at home.
When I used to visit you treated me like family.
She came out of hospital unable to transfer from her wheelchair onto her bed or toilet but with the aid of your hoist, you made her feel at home.
When I used to visit you treated me like family.
If she needed care again your company would be the first on our list to contact.
↩Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for your review, your feedback is invaluable to us. It is lovely to read how happy you were with the care and support your wife received whilst staying at the Hawthorns. I will share this wonderful feedback with the wider team. We pride ourselves on being one big family and it...
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Review from L T (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card•
Overall Experience
My mother stayed at Hawthorns Aldridge - Avery Healthcare for one week whilst repair work was being carried out at her house. As she is considered to be on palliative care I was able to stay and look after her myself which the home was very obliging with. The staff are very helpful and very friendly and they help any way they can. My mother is on a soft diet as she has trouble swallowing and this is where I was disappointed. It was quite repetitive and lacked imagination. An omelette is not consistent with a soft diet and there was no choice regarding the puddings. Despite that, I would choose Hawthorns Aldridge again as respite care
↩Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for taking the time to leave us a review, we really do appreciate this. It was a pleasure to welcome your mom and yourself as a family into the Hawthorns, it was wonderful to care and support you despite the time needed was only short. Your mom had such a lovely character and as...
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Review from S W (Respite Resident) published on 7 June 2023 Submitted via Website•
Overall Experience
My Mother has just spent 2 weeks respite care at The Hawthornes, she was very reluctant to go but realised that it was needed -on picking her up today she said she would like to go back sometime she had a lovely time and made new friends. The care was outstanding even to a phone call I received on the first day I dropped her off telling me how Mom was now sitting with a group of residents having a good chin wag lol, knowing that I was anxious about leaving her, I would recommend The Hawthornes to anybody it is a lovely place and the care and service provided was excellent
Mom has dementia so couldn’t remember much of any activities that she joined in with but I had requested that she be encouraged to join in with as much as possible
Mom has dementia so couldn’t remember much of any activities that she joined in with but I had requested that she be encouraged to join in with as much as possible
We will definitely be using the respite service again and if or when the time comes would consider for residential care.
↩Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare
Thank you so much for taking the time to leave us a review, this is really appreciated. We are delighted to hear how happy you were with the care your mom received from our dedicated and caring staff team. Your feedback is truly invaluable to us. It is wonderful to hear your loved one also felt...
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2020Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
6 Bed Vacancies
Posted: 23 July 2026Residential respite and permanent vacancies available currently that are privately funded. All of our rooms have en suites and have a kitchenette with a full-sized fridge. We have private dining for residents and activities and entertainment.
News (6) & Events (0)
News
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
Upcoming Events
There are no upcoming events for Hawthorns Aldridge - Avery Healthcare.
Awards / Recognitions (15)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Hawthorns Aldridge - Avery Healthcare.
Meet the Team (2)
Melissa BerryJob Title:Activities Co-ordinatorJoined: 2025
Hi, I'm Mel! I'm an activities co-ordinator here at The Hawthorns. I've just joined the team and am excited to get to know all the staff and residents.
Judy CuttJob Title:Client Liaison ManagerJoined: 2026
Hello, my name is Judy, and I am the Client Liaison Manager at The Hawthorns Care Home.
I started working at The Hawthorns in June 2026. My favourite part of the role is meeting new residents and showcasing the lovely facilities that The Hawthorns Care Home has to offer. We are lucky to have a beautiful home in Aldridge. We have residents who have lived with us for years and some who come for respite.
My background is sales, but there is nothing like this role and the satisfaction of helping families in their journey to find care for their loved one. I have over 10 years of experience in the care sector and have a strong understanding of care in the community and of the journey of looking for a care home for a loved one.
I help to support residents and their families with compassion as their loved ones transition into our care. I will also work closely with the local community, leading engagement initiatives and events to build meaningful connections that enrich life within the home.
I believe in creating a supportive environment where every resident feels valued, every family feels reassured, and our community feels welcomed and involved.
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