Hawthorns Aldridge - Avery Healthcare

Erdington Road, Aldridge, Walsall WS9 8UH
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9.8 132 Reviews
  • Hawthorns Aldridge - Avery Healthcare, Walsall
The Hawthorns Aldridge Care Home delivers excellent elderly care in a luxurious and welcoming setting.

Providing first-class care is supported by a sector-leading well-being programme administered by professional care staff undergoing continuous training to maintain excellence at Hawthorns Aldridge.

The proactive care approach emphasises support for independence and mobility within an active and enjoyable lifestyle. Conveniently situated near local amenities and adjacent to Croft Park, the Hawthorns care home in Aldridge is easily accessible.

The home accommodates couples and companions and allows them to continue their care journey together and create new memories. The Hawthorns Aldridge Care Home culinary team, led by the Head Chef, prepares delicious meals daily. The focus is on a nutritional and varied menu catering to various tastes.

Luxurious features at the Aldridge care home extend beyond, encompassing a cinema room, therapy room, hair salon, physiotherapist, beautifully maintained gardens, and a stunning rooftop garden — a charming space for activities like bowls or quiet moments with friends and family. The on-site residents' shop ensures convenient access to essentials.

Respite care is also available at The Hawthorns, an ideal option for short term care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 74 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Care: £1500 – £1600

These prices are only a guideline, please contact Hawthorns Aldridge - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Haynes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)

Hawthorns Aldridge - Avery Healthcare Reviews (132)

9.8

Hawthorns Aldridge - Avery Healthcare has a Review Score of 9.8 (9.752) out of 10, based on 27 reviews in the last 2 years.
Over all time Hawthorns Aldridge - Avery Healthcare has 132 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hawthorns Aldridge - Avery Healthcare
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Total of 132, showing 21-40
Review from M H (Son of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the short time my mum has been a resident at the Hawthorns, she finds the facilities, food, and care very good.
She gets on well with the nursing staff. The main issue she has is the time she has to wait for attendance once she calls for assistance.
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Review from R T (Son of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is lovely and the staff are all first-rate.
Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome Dad into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments.

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Review from Colin R (Son of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always, top marks to all concerned. A very caring, clean and well presented. All staff are very friendly and always at hand, very attentive and a good choice of food.
Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments.

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Review from E B (Daughter-in-law of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely clean care home with a great range of activities for residents and good food. Some care staff are exceptionally good but more awareness of the needs of dementia residents is sometimes needed.
Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and such appreciated comments.

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Review from P K (Friend of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming staff, friendly and efficient. Spotlessly clean premises. Visitors are always made very welcome, it is always a pleasure to arrive at Hawthorns.
Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you into the Hawthorns family. We would also like to thank you as a friend for your support, I will share your amazing feedback with the wider team and pass on your lovely and such appreciated comments.

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Review from K P (Granddaughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my nan moved into the Hawthorns a couple of months ago, her health has improved no end, the environment is spotless, the carers are lovely and the food well, 5-star quality, she is very happy and that makes us very happy.
Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome your Nan into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and such appreciated comments.

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Review from Susan G (Daughter of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has been very helpful with my mom, due to her deafness, the staff have been very kind, helpful and caring. Even learning sign language BSL. The home is very clean and the food is very good.
Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5* review, your feedback is truly invaluable to us. I shall share your feedback with the wider team. It is wonderful to see how your mom has settled into the Hawthorns, she truly has a smile and personality that can brighten anybody's day and is already a big part of the Hawthorns family. It has been a pleasure to welcome your mom and you as a family and I would also like to thank you for your great company when you visit and the support and kindness to the home.

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Review from L R (Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
1. I was very satisfied with the exception of the hoist batteries that were failing too frequently and the hoists not being available.
2. Wet rooms need a disabled-friendly extra grab bar and WC tissue holder. I had to supply my own commode.
3. The majority of dinner and supper meals included onions
which upset my stomach.
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave us a review, this is really appreciated. We are delighted to hear you were very satisfied with your stay overall, your feedback is truly invaluable to us and we look forward to seeing you on your next booked stay in the near future, I can assure you that your feedback has been passed onto our Management team, (Name: Michelle Moore Email: aldridge.csm@averyhealthcare.co.uk Position: Customer Service Manager)

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Review from Rachael F (Daughter of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom came to live at Hawthorns Aldridge in June. In such a short time. Mom has settled really well. The staff are all so lovely and are making her feel very welcome and loved. The home is spotless and the meals are excellent with plenty of choice. Mom particularly wanted to mention the laundry staff.
She says her clothes always come back beautifully pressed and smelling so fresh. On behalf of all the family, thank you to each and every one of you.
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5 star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to meet your mom and welcome you as a family into the Hawthorns. Your mom is a pure delight her manner is beautiful and her smile is capable of brightening anybody's day. We would also like to thank you as a family for your support, we have some wonderful conversations with you when you visit. I will share your amazing feedback with the wider team and also speak to all staff in Laundry and pass on your lovely and such appreciated comments.

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Review from Frances O (Respite Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I arranged respite care for my 91 year old aunt so that I could go on holiday with my family. Everything was put into place before we went on holiday including viewing the care home and assessing my aunts needs. I have to say that I was extremely impressed with the care home including the rooms for
the residents, the meals that were included, the entertainment and the overall ambience of the place.
My aunt was made to feel very welcome and nothing was too much trouble for the staff. She enjoyed her time there even though this was a new experience for her and she was full of praise for the staff that took care of her.
This gave me complete peace of mind while I was away and I would not hesitate in sending my aunt there again and I know that she would look forward to another 'holiday' there.
Thank you to all the staff at Hawthorns Aldridge - Avery Healthcare.
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for a wonderful 5* review this feedback is truly invaluable to us as a whole team. I would personally like to say it was a pleasure to meet yourself and your aunt from the very first time of viewing the home. It is wonderful to read how you aunt felt over many things during her stay, our values of Proud, Supporting and Caring and we offer nothing less. Your Aunt was such a wonderful character and we are so proud we were able to have the chance to care and support her whilst you enjoyed a very well-deserved holiday. We would welcome you back anytime and lovely to know that you personally as a family would feel at ease to use the Hawthorns again.

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Review from T P (Daughter of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to the Hawthorns in October 2022. She has short term memory problems, and after my father died she struggled to cope by herself. She wasn’t eating regularly and was very isolated. The Hawthorns has been amazing. Mum is kept entertained and stimulated by the twice daily activities (such
as art and craft, quizzes, bingo, gardening club, Sunday prayer service etc etc). Recently mum helped (accompanied by members of the Well-being team) at a local running event, a community gardening project and at Christmas attended the Christmas concert at the local primary school. All members of staff - from the care team, housekeeping, reception and management - are always friendly, cheerful and incredibly helpful. Mum has a very spacious room looking out onto the garden. Mum is very happy, and therefore I am very happy too.
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave us an amazing 5* star review, this feedback is truly invaluable to us and I will share this news with the wider team. Your mom has such a beautiful soul and is a huge part of the Hawthorns family and we are blessed to be able to care and support your mom here at home, your mom's smile brightens anybody's day. It is a pleasure to see your mom taking part in activities and also Community events in which I play a big part, this makes my job so enjoyable making more and more memories. We would also like to thank your support and dedication to the home this really means so much to all staff at the home. We hope to see you again very soon.

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Review from J S (Daughter of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was a first time user of the Hawthorns respite care for 9 days. As he is recovering from pneumonia he was looking forward to some rest and relaxation.
The building, bedroom, garden, restaurant and rooftop garden are all outstanding and very much enjoyed by my father.
The staff were attentive,
kind, friendly and interested in him and his wellbeing.
He thoroughly enjoyed his stay and told me there were just two things he was disappointed with:
- lack of socialisation with other residents. [I put this down to he being there for a short respite period. He did not join in any organised activities, as they did not interest him. And I had organised friends and relatives to take him out for a couple of hours most days. So that may account for this.]
- disappointed with the general standard of food. The breakfast was good. My father was disappointed with the quality of the main meal and some of the tea selections were quite stodgy. [It must be difficult to please everyone all of the time !]
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for kindly leaving us a review, we really do appreciate this. Despite the time only being short it was such a pleasure to meet your dad and yourself as a family. Your dad was a true gentleman and we truly enjoyed having him stay with us at the Hawthorns. Please know that we take feedback very seriously and I will share your comments relating to food with the Head Chef. I am sorry to hear your dad did not always enjoy the selection or the consistency of the dish on offer and we will always continue to take feedback on board and strive to be our best we possibly can. If you are passing at any time and would like to pop in please do would be lovely to make you welcome.

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Review from Mark B (Son of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the Hawthorns Aldridge now for 9 months and has settled in really well. She has memory problems due to her dementia but is very happy in the environment. The staff are all very helpful and any concerns we have had or specific needs they have worked hard to accommodate. The home
is spotlessly clean and the food is of an excellent standard. The range of activities is extensive and she has been involved in several trips out with the staff and other residents which she has enjoyed. Overall we cannot fault the care and attitude of staff, they are a pleasure to deal with and it’s reassuring to know that my mom is in good hands.
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave us a review, we really do appreciate this, your feedback is truly invaluable to us. Your mom is a real pleasure to care and support and is certainly a huge part of the Hawthorns Family. Your mom is very social and so nice that she likes to be involved in activities and trips out, we really do have an enjoyable time and will continue to make some wonderful memories. It is wonderful to welcome you as a family into the home, it is lovely to see you when you visit the home and thank you so much for your continued support.

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Review from Marina S (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All care staff very kind and caring. Very pleasant care home to be in. Mom had a lovely stay. Would of loved for Mom to be able to stay as a permanent resident. All family made to feel very welcome and they were very accommodating to the grandchildren visiting mom.
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave us a review, your feedback is wonderful and really appreciated. Your mom was such a sweet lady and a wonderful character and we do miss her at the home so much, It was a pleasure to welcome you also as a family and would like to welcome you back anytime, if you are ever passing please pop in and see us, we always have a piece of cake and a selection of drinks to offer. We are thankful we had the chance to care and support your mom and she became a big part of us in such a short space of time.

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Review from Sally R (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Customer Service Manager really went above and beyond to support me in moving my father from hospital to respite care.
Her friendly, supportive and professional manner are a real asset to The Hawthorns Aldridge.
Equally, since arriving on Sunday it has been lovely to see how supportive the rest
of the staff are and how confident Dad and I feel about his stay there.
Thank you
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave a review, we really do appreciate your feedback, I will ensure this is passed to the wider team. It is a pleasure to care and support your dad at home and welcome you also as a family. I would like to thank you personally for the comments relating to my role I will always do my very best to help and support you at all times and I truly mean this, I would personally like to thank you also for your support to me and the home. Please feel free to pop in any way time if your passing we are always free for a chat with a nice cup of tea and selection of snacks.

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Review from Michael R (Respite Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was with you for six weeks this year and we were very pleased with how you cared for her.
She came out of hospital unable to transfer from her wheelchair onto her bed or toilet but with the aid of your hoist, you made her feel at home.
When I used to visit you treated me like family.
If she
needed care again your company would be the first on our list to contact.
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for your review, your feedback is invaluable to us. It is lovely to read how happy you were with the care and support your wife received whilst staying at the Hawthorns. I will share this wonderful feedback with the wider team. We pride ourselves on being one big family and it was a pleasure you were both part of this. We would like to welcome you back anytime, if you are free and would like to pop in anytime you are more than welcome, We have a nice choice of events throughout the year I will ensure you receive the invites for upcoming events.

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Review from L T (Daughter of Resident) assisted by family/friend published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother stayed at Hawthorns Aldridge - Avery Healthcare for one week whilst repair work was being carried out at her house. As she is considered to be on palliative care I was able to stay and look after her myself which the home was very obliging with. The staff are very helpful and very friendly
and they help any way they can. My mother is on a soft diet as she has trouble swallowing and this is where I was disappointed. It was quite repetitive and lacked imagination. An omelette is not consistent with a soft diet and there was no choice regarding the puddings. Despite that, I would choose Hawthorns Aldridge again as respite care
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave us a review, we really do appreciate this. It was a pleasure to welcome your mom and yourself as a family into the Hawthorns, it was wonderful to care and support you despite the time needed was only short. Your mom had such a lovely character and as you are aware personally made me smile each time I saw your mom. I am sorry to hear you felt disappointed with the food on offer for the soft diet option, I have passed your thoughts onto the wider team, the chef did advise that we always try our very best at all times to accommodate each individual and many choices were on offer for soft diet, but sadly these were either not liked or your moms choice, but we are thrilled to know that you would consider the Hawthorns again and please be rest assured we take all feedback seriously and will always do our utmost to support your mom if we are lucky to see her again should you require the service.

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Review from S W (Respite Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has just spent 2 weeks respite care at The Hawthornes, she was very reluctant to go but realised that it was needed -on picking her up today she said she would like to go back sometime she had a lovely time and made new friends. The care was outstanding even to a phone call I received on the
first day I dropped her off telling me how Mom was now sitting with a group of residents having a good chin wag lol, knowing that I was anxious about leaving her, I would recommend The Hawthornes to anybody it is a lovely place and the care and service provided was excellent
Mom has dementia so couldn’t remember much of any activities that she joined in with but I had requested that she be encouraged to join in with as much as possible
We will definitely be using the respite service again and if or when the time comes would consider for residential care.
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave us a review, this is really appreciated. We are delighted to hear how happy you were with the care your mom received from our dedicated and caring staff team. Your feedback is truly invaluable to us. It is wonderful to hear your loved one also felt happy, supported and cared for, you're welcome back at any time and if passing please pop in for a refreshment and a nice slice of cake. We have some wonderful events approaching and would be fantastic if you would like to join us, I will have pleasure in sending you an invite nearer the time.

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Review from Susan S (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All your staff are friendly and happy around me and my mum. The staff work exceptionally hard to keep Hawthorns Aldridge to high standards in cleanliness and support of the residents.
They also extend care and thought to me when I'm visiting or have a concern.
I also came here today as a volunteer
with the local parish church big help out. I am inspired by the care and commitment to support and give back.
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to leave a review. I have shared your wonderful feedback to the team. It really is a pleasure to care for your lovely mum, she really is a big part of the Hawthorns family. We would also like to thank you for your commitment as a volunteer, and your help and dedication to the home, building community links mean the world to the all the staff and residents at the home. We look forward to seeing you again soon.

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Review from Lorna E (Daughter of Resident) published on 5 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has spent 6 weeks in respite care at this wonderful place. The staff are all helpful, cheery and polite, the rooms are large and bright, the tables in the restaurants are well dressed, the gardens are attractive, the hairdresser is talented. The atmosphere every time we visited was calm and
happy with the scent of fresh coffee wafting in the air. The building is kept spotlessly clean. When/if the time comes for a permanent stay, Hawthorns Aldridge will be first choice. Thank you everyone at the Hawthorns!
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home. It was a pleasure to meet your Mom and welcome you as a family to the home during your mom's stay with us. We are delighted to hear how happy you have been with the Care and Services received from our dedicated staff team. I will be sure to pass your kind words to the rest of the team.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Hawthorns Aldridge - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Hawthorns Aldridge - Avery Healthcare is calculated as follows: ( (248 Excellents x 5) + (51 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 311 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hawthorns Aldridge - Avery Healthcare is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (14)

Meet the Team (4)

Amanda

Amanda Haynes

Job Title: Care Home manager Joined: 2024

Hi, my name is Amanda, and I am proud to be the Home Manager here at The Hawthorns.


I joined the Avery Family in 2024 and have over 30 years of experience in the health and social care sector. I’ve managed registered services since 2002.


I would describe myself as someone who is kind, calm and caring, as well as hard working and with a positive attitude.


My best days are when I know we’ve made a positive difference to someone’s life.


In my spare time, I love spending time with my family, reading and crocheting.


I am proud of my career and the home I manage; I look forward to welcoming others into our Avery family #onefamily.

Mark

Mark Leavesley

Job Title: Head Chef Joined: 2022

Hi, my name is Mark and I am the Head Chef here at The Hawthorns. I have been with the company for two and a half years, since joining in December 2022.


I have been a chef for 15 years, working mainly in the restaurant industry, then beginning my career in care in 2017. My favourite thing about being a chef is that it allows me to be creative, and to create a positive dining experience for our residents.


I would describe myself as approachable, accommodating and hard-working.


In my spare time, I enjoy playing the guitar, trying new restaurants and travelling.

Maisie

Maisie Moore

Job Title: Client Liaison Manager Joined: 2022

Hello, I'm Maisie, the Client Liaison Manager here at The Hawthorns!


I have worked for Avery for over two years now, starting on reception and in housekeeping until starting as CLM in October. I love how every day brings a new challenge, and new people to meet.


In my spare time, I enjoy reading, going to the gym and studying for my law degree.

Melissa

Melissa Berry

Job Title: Receptionist Joined: 2025

Hi I'm Mel! I'm a receptionist here at The Hawthorns. I've just joined the team and am excited to get to know all the staff and residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawthorns Aldridge - Avery Healthcare to verify any information. View our terms and conditions. Hawthorns Aldridge - Avery Healthcare has an Enhanced Service - more info.