Hawthorns Aldridge - Avery Healthcare

Hawthorns was decorated beautifully, loads of entertainment for the residents to enjoy. An amazing Christmas buzz around the home. Relatives coming and going. Entertainment staff had different festive costumes each day. The festive menu was beautiful. These staff have made my and mom's Christmas, knowing she is looked after and entertained whilst I'm at work and involves me when I'm here. They have become my family, I couldn't and wouldn't be without them.

It's very good except for the inconsistent dining room service which at times is very poor. That also applies to the food, ie: a piece of cake served as a pudding, toast with hardly any butter on it or dry sandwiches for Sunday evening mail.

We couldn't wish for anything better for our 95 year old auntie. The room is brilliant. Large, warm all the time for her and very secure. Double glazed so no road noise. The staff are fantastic and all of them go the extra mile to make our aunt feel at home. The food has a wide variety of freshly cooked food. Loads of various activities if the resident wants to participate. Place is spotlessly clean with a daily clean and monthly deep clean at.

As a care home, not a nursing home they have given excellent treatment. If anything the only problem has been over the staff as some of the resident's needs do require consistency of care.

This is an excellent facility all staff are very caring and treat everyone with respect. I can't praise the entire staff enough for how they looked after myself and my mother whilst we were residents there for 6 weeks respite. I joined in with as many activities as I could, the food was excellent lots of choice. Came home feeling rejuvenated as also had my hair done by the in-house hairdresser. I would highly recommend this facility to anyone.

She gets on well with the nursing staff. The main issue she has is the time she has to wait for attendance once she calls for assistance.

The place is lovely and the staff are all first-rate.

As always, top marks to all concerned. A very caring, clean and well presented. All staff are very friendly and always at hand, very attentive and a good choice of food.

Lovely clean care home with a great range of activities for residents and good food. Some care staff are exceptionally good but more awareness of the needs of dementia residents is sometimes needed.

Very welcoming staff, friendly and efficient. Spotlessly clean premises. Visitors are always made very welcome, it is always a pleasure to arrive at Hawthorns.

Since my nan moved into the Hawthorns a couple of months ago, her health has improved no end, the environment is spotless, the carers are lovely and the food well, 5-star quality, she is very happy and that makes us very happy.

The home has been very helpful with my mom, due to her deafness, the staff have been very kind, helpful and caring. Even learning sign language BSL. The home is very clean and the food is very good.

3. The majority of dinner and supper meals included onions which upset my stomach.

Mom came to live at Hawthorns Aldridge in June. In such a short time. Mom has settled really well. The staff are all so lovely and are making her feel very welcome and loved. The home is spotless and the meals are excellent with plenty of choice. Mom particularly wanted to mention the laundry staff. She says her clothes always come back beautifully pressed and smelling so fresh. On behalf of all the family, thank you to each and every one of you.

Thank you to all the staff at Hawthorns Aldridge - Avery Healthcare.

My mum moved to the Hawthorns in October 2022. She has short term memory problems, and after my father died she struggled to cope by herself. She wasn’t eating regularly and was very isolated. The Hawthorns has been amazing. Mum is kept entertained and stimulated by the twice daily activities (such as art and craft, quizzes, bingo, gardening club, Sunday prayer service etc etc). Recently mum helped (accompanied by members of the Well-being team) at a local running event, a community gardening project and at Christmas attended the Christmas concert at the local primary school. All members of staff - from the care team, housekeeping, reception and management - are always friendly, cheerful and incredibly helpful. Mum has a very spacious room looking out onto the garden. Mum is very happy, and therefore I am very happy too.

- disappointed with the general standard of food. The breakfast was good. My father was disappointed with the quality of the main meal and some of the tea selections were quite stodgy. [It must be difficult to please everyone all of the time !]

My mother has been at the Hawthorns Aldridge now for 9 months and has settled in really well. She has memory problems due to her dementia but is very happy in the environment. The staff are all very helpful and any concerns we have had or specific needs they have worked hard to accommodate. The home is spotlessly clean and the food is of an excellent standard. The range of activities is extensive and she has been involved in several trips out with the staff and other residents which she has enjoyed. Overall we cannot fault the care and attitude of staff, they are a pleasure to deal with and it’s reassuring to know that my mom is in good hands.

All care staff very kind and caring. Very pleasant care home to be in. Mom had a lovely stay. Would of loved for Mom to be able to stay as a permanent resident. All family made to feel very welcome and they were very accommodating to the grandchildren visiting mom.

Thank you