Hawthorns Aldridge - Avery Healthcare

Erdington Road, Aldridge, Walsall WS9 8UH
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9.8 132 Reviews
  • Hawthorns Aldridge - Avery Healthcare, Walsall
The Hawthorns Aldridge Care Home delivers excellent elderly care in a luxurious and welcoming setting.

Providing first-class care is supported by a sector-leading well-being programme administered by professional care staff undergoing continuous training to maintain excellence at Hawthorns Aldridge.

The proactive care approach emphasises support for independence and mobility within an active and enjoyable lifestyle. Conveniently situated near local amenities and adjacent to Croft Park, the Hawthorns care home in Aldridge is easily accessible.

The home accommodates couples and companions and allows them to continue their care journey together and create new memories. The Hawthorns Aldridge Care Home culinary team, led by the Head Chef, prepares delicious meals daily. The focus is on a nutritional and varied menu catering to various tastes.

Luxurious features at the Aldridge care home extend beyond, encompassing a cinema room, therapy room, hair salon, physiotherapist, beautifully maintained gardens, and a stunning rooftop garden — a charming space for activities like bowls or quiet moments with friends and family. The on-site residents' shop ensures convenient access to essentials.

Respite care is also available at The Hawthorns, an ideal option for short term care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 74 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Care: £1500 – £1600

These prices are only a guideline, please contact Hawthorns Aldridge - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Haynes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)

Hawthorns Aldridge - Avery Healthcare Reviews (132)

9.8

Hawthorns Aldridge - Avery Healthcare has a Review Score of 9.8 (9.752) out of 10, based on 27 reviews in the last 2 years.
Over all time Hawthorns Aldridge - Avery Healthcare has 132 reviews.

Overall Experience
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  • 27
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Date Published
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Reviewer Connection to Hawthorns Aldridge - Avery Healthcare
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Total of 132, showing 41-60
Review from Corinne B (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled really well. She seems healthy and is walking much better than at home. She likes the food and feels she is overeating as it's so tasty, good news as she needs to put on some weight. Thanks, everyone.
Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home in Aldridge. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. We are so pleased that her mobility and well-being have improved since admission, and that she is happy in her new surroundings. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from Dawn F (Niece of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle lived at the Hawthorns Aldridge from 2019 until his passing in March 2023. The care team were always helpful and friendly, and as I live a long way away they made efforts to keep me informed. He was well cared for and nursed with compassion to the end.
Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to leave us a review. I have shared your lovely feedback with the wider team and they were touched by your kindness. It was a pleasure, and a privilege, to get to know your uncle, he was a true gentleman in every sense of the word. If you are ever in the area please feel free to pop in for a coffee and a catch up. Best wishes, Kate

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Review from Peter D (Son of Resident) published on 21 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to Hawthorns Aldridge in late December 2022. As a family, we visited many other facilities and we decided this care home best suited our father's needs. We were not disappointed, the care and consideration given by all the care home workers at all levels during his stay was outstanding.
We cannot thank you enough.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge and for your amazing five star rating. We are delighted to hear how happy you are with the care your father received from our dedicated staff team whilst being a part of our loving care community, giving you and your family peace of mind. Your feedback is truly invaluable to us, I will be sure to pass your kind words in to the rest of the staff team. Best wishes.

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Review from A G (Friend of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming, caring environment. Staff work hard to provide for residents' interests. The home is well-maintained, clean and tidy.
Reply from Sarah Goswell, Marketing Assistant at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home in Walsall and for your amazing 5-star rating. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Your feedback is truly appreciated. Best wishes.

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Review from Geoff D (Son of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited a number of care homes in the area, the first impression of the Hawthorns Aldridge Care Home stood out. Our first thoughts have been fully confirmed during this period. We had major concerns about our father entering into care but all of our fears have been removed by the excellence of
the staff at every level. Our father is happy and therefore we are very happy.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is nice to hear that he is happy and settled in his new surroundings. We look forward to seeing you again on your next visit. Best wishes, Rachel.

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Review from Ian S (Son of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in the Hawthorns Aldridge since November 2022 and the care he has received has been excellent. He's in for 3 months to help him recover from a medical issue and he feels well looked after, has joined in with lots of activities, enjoys the company and is very settled.
Reply from Sarah Goswell, Marketing Assistant at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home in Walsall. We are delighted to hear how happy you are with the care your dad has received from our dedicated staff team since being a part of our loving care community. It is nice to know that your dad has now settled into his new surroundings. Best wishes.

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Review from P H (Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After the initial few days, I settled down very quickly. Very caring atmosphere and very helpful, pleasant staff. Enjoyed the activities on after too. Just the place to recuperate and be looked after.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home. We are delighted to hear that you have soon settled into your new surroundings and are enjoying your respite stay with us in the loving care community that we create. It is also nice to know that the daily activities provided by our talented well-being team are so well received. Best wishes.

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Review from A S (Daughter of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has dementia, she has been at the Hawthornes Aldridge for approximately four months, following a two week respite visit.
My mom settled in so well that Mom became a permanent resident.
All I can say is that every member of staff are caring, so professional and provide everything to my moms
needs. As her daughter, I was so reassured that Mom is happy and safe. I highly recommend the Hawthornes.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home and for your amazing 5-star rating. We are delighted that your mum enjoyed her respite stay with us in the loving care community that we create and decided to make her stay a permanent one. I will be sure to pass your kind words on to the rest on the staff team and we look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from Paula D (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are warm and helpful and friendly make you feel very safe to leave your loved ones with them. They all look after my mum so well. She feels very happy. I know Mum is only at Hawthorns Aldridge for a long rest but I'm sure she would like to stay there all the time. She loves mixing with the
people and activities. Well done to your staff.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home and for your amazing 5-star rating. We are delighted to hear that your mum has enjoyed her respite stay and has felt so at home, she would like to make it a more permanent one! We would be happy to welcome her back into the loving care community we create at any time One Family. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from C R (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were caring and kind.
Lovely, spacious and comfortable building.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Best wishes.

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Review from P W (Wife of Resident) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been very helpful, supportive, friendly and caring. Happy to recommend to friends and neighbours.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge and for your amazing 5-star rating. We are delighted to hear that your loved one feels happy, supported and cared for by our dedicated staff team. I will be sure to pass your kind words onto the rest of the staff team. Best wishes.

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Review from Geraldine A (Niece of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am very disappointed following my Uncles death on 9th November 2022 that no one has contacted me. Not even about the funeral. So review may get a response. There are questions I wanted to ask. Like why was he not accompanied to the hospital at nearly 94, when I was told he was only grunting. When
my brother got to A&E he was in a terrible state. He died of a water infection. Box with a change of catheter, when getting hospital bag. Should this have been changed earlier? Asked re a refund of fees told there would be a charge for redecoration and it would be discussed. He moved in Covid times, the room was not redecorated for his move. New resident in room at least 2 weeks. No contact from management re credit, now 3rd December. Fees going up £95 a week from Jan. £210 a week in 14 months. Very disappointed with the final care and no aftercare service after 3 years here.
Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

The team loved caring for and getting to know your Uncle during his time with us; he was a true gentleman and is sincerely missed. We are sorry that you feel we did not meet your expectations when you visited us after your Uncle's passing, leaving you cause to leave a negative review.


Your Uncle had full mental capacity and was clear in his wishes that he remained independent, managing his finances and care needs with little support. Unfortunately, as a residential care home, we are not equipped to provide care for managing catheters and therefore rely on support from medical professionals and district nurses. When he left our care, we sent him with a new catheter set in case this needed to be changed quickly on admission into the hospital.


The Hawthorns Aldridge Care Home team continue to strive to provide the very best care and support to the elderly residents that reside with us, and our thoughts are with you and your family at this time.

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Review from Stephen H (Son of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The care home is a joke, wouldn't put my dog here! Cover up the truth, just after your money. My father has a life again after leaving this place. He was sat in the same place next to the toilet every day, no motivation, no care. Even now after we moved him they never told his medication suppliers he
had left.
Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

When we are unable to meet the changing needs of a person it becomes in their best interests to move them to another home that can. We work alongside Adult Social Care, Safeguarding, the Local authorities and the individual's family to make this move as smooth as possible, as was the case with your father. I'm saddened to hear that you feel the way you do, especially as we exhausted all options before finally having to accept that your dad needed to be somewhere were his needs could be better met. We were all incredibly fond of your dad and hope he's settled into his new home. As advised previously, if you wish to discuss your concerns with the multidisciplinary team who felt it appropriate for your father to move, please feel free to get in touch and Ill be happy to arrange this for you. Kind regards.

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Review from Susan B (Daughter of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hawthorns Aldridge is an excellent care home with regular activities and trips. My mom has been treated with kindness and respect and the staff go out of their way to ensure she is included and feels welcome. Staff have been extremely kind and considerate.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also nice to hear that your mom enjoys joining in with the daily activities provided by our talented well-being team. It is a pleasure to have her as part of our loving care community. Best wishes, Rachel

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Review from J W (Daughter of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The hawthorns is a lovely care home environment - happy, light, spacious, clean and modern. My mum's room overlooks the garden has a kitchen - an added bonus as this helps her maintain some independent living. There are lots of activities/trips out that she can get involved in and the staff who run
this are excellent. A great choice of food - the dining room is one of Mum's favourite places. However, the management and support staff have on occasion, failed to return our telephone calls which has been frustrating and Mum is at a high risk of a fall and the staff haven't always ensured she has her walking frame.
Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for your review of Hawthorns Aldridge. We are proud of our home. it's environment and the well-being programme we make available to all our residents. The Hawthorns Aldridge encourages social engagement, with the opportunity for residents to make new friends and new memories. Please know that we remind your mum to use her walking aids and when she is spotted without, staff do go back to her room to get her one. I am sorry if you feel the communication between yourselves and us hasn't always been maintained. Care reviews can be arranged with the Care Team and meetings with myself and the Deputy Manager can be arranged via reception. On a lighter note, your mum has settled into the home well and her smile is infectious. I have to say I look forward to our morning cup of tea and chin wag, she has so many lovely stories to tell, it has been a pleasure getting to know her. Best wishes.

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Review from C H (Daughter of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, caring staff, Bueaitful rooms and gardens, excellent activities.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team. Our housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike and we are pleased to hear that the variety of daily activities are well received. Best wishes.

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Review from Mandy S (Daughter of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has been receiving respite care at Hawthorns Aldridge Care Home for the last few weeks. From the moment we arrived the staff have been so kind and helpful. Nothing is too much trouble. Mom has a lovely, clean room with everything she needs. There are attractive gardens, communal areas and a dining
room. Each week activities are organised and residents are encouraged to attend. Mom is being well cared for and that is very reassuring for her family.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge in Aldridge. It is a pleasure to be able to care for your mom during her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. The housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike. We are also pleased to hear that the daily activities provided by our talented well-being team are well received. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from A T (Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On 4th July 2022, I will be a resident at Hawthorns for 5 years. My experience has been mixed. Becoming a care home meant that standards dropped considerably. Now I see improvements as they are being raised again, especially in the dining room. This is my home, where I am very happy and feel safe and
secure. Care for me is available if and when I should need it. There have been many managers during my stay here and it is wonderful to have one who has stayed longer than others. Her door is open to all staff and residents. At our resident meetings, she keeps us up to date with audits, staff turnover, cost of food etc. I thank God for bringing me here.
Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge and for your kind words. My door is always open and I'm always looking at ways to improve the services we offer and the quality of care we provide. I know the change from a retirement service to a care home was a big adjustment for our independent residents, especially as a number of services previously available were discontinued. As you know, I truly believe in giving our residents a voice and a platform to share their experiences and any ideas they have to take the home forward. I'm proud of our committee and the way we work and collaborate towards a shared goal; making the Hawthorns the best it can be. Best wishes.

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Review from Ian W (Son of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly and very helpful. At time point in time cannot fault anything.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge in Aldridge and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Best wishes, Rachel

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Review from Barbara L (Daughter of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of Howathorns Aldridge. They helped us act quickly when my mum needed respite, and within days, my mum has the care she needed. With the kindness shown by the staff and superb facilities, Mum has settled really well. Medical care is wonderful, and we can relax knowing Mum
is in good hands.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care whilst creating a fun and safe environment for our residents. It is a true pleasure to care for your mum whilst she is with us on her respite stay, giving you and your family the peace of mind you deserve. Our resident's loved ones are always welcome to visit; we look forward to seeing you on your next visit. Best wishes.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Hawthorns Aldridge - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Hawthorns Aldridge - Avery Healthcare is calculated as follows: ( (248 Excellents x 5) + (51 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 311 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hawthorns Aldridge - Avery Healthcare is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (4)

Amanda

Amanda Haynes

Job Title: Care Home manager Joined: 2024

Hi, my name is Amanda, and I am proud to be the Home Manager here at The Hawthorns.


I joined the Avery Family in 2024 and have over 30 years of experience in the health and social care sector. I’ve managed registered services since 2002.


I would describe myself as someone who is kind, calm and caring, as well as hard working and with a positive attitude.


My best days are when I know we’ve made a positive difference to someone’s life.


In my spare time, I love spending time with my family, reading and crocheting.


I am proud of my career and the home I manage; I look forward to welcoming others into our Avery family #onefamily.

Mark

Mark Leavesley

Job Title: Head Chef Joined: 2022

Hi, my name is Mark and I am the Head Chef here at The Hawthorns. I have been with the company for two and a half years, since joining in December 2022.


I have been a chef for 15 years, working mainly in the restaurant industry, then beginning my career in care in 2017. My favourite thing about being a chef is that it allows me to be creative, and to create a positive dining experience for our residents.


I would describe myself as approachable, accommodating and hard-working.


In my spare time, I enjoy playing the guitar, trying new restaurants and travelling.

Maisie

Maisie Moore

Job Title: Client Liaison Manager Joined: 2022

Hello, I'm Maisie, the Client Liaison Manager here at The Hawthorns!


I have worked for Avery for over two years now, starting on reception and in housekeeping until starting as CLM in October. I love how every day brings a new challenge, and new people to meet.


In my spare time, I enjoy reading, going to the gym and studying for my law degree.

Melissa

Melissa Berry

Job Title: Receptionist Joined: 2025

Hi I'm Mel! I'm a receptionist here at The Hawthorns. I've just joined the team and am excited to get to know all the staff and residents.

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