The Hawthorns Aldridge, Walsall, West Midlands
The Hawthorns Aldridge, Walsall, West Midlands
The Hawthorns Aldridge, Walsall, West Midlands

The Hawthorn combines luxury retirement living to support an individual's independence, with the security that care is provided around-the-clock based upon their needs.

Located in the historical town of Aldridge in the West Midlands, the retirement home is situated close to the shopping centre, parks and local transport links.

The Hawthorn offers a range of facilities, including: a computer room, cinema, treatment room, hairdressers and shops.

The dedicated activities coordinator creates a monthly calendar full of exciting new challenges. Well-being and maintaining a healthy lifestyle are very important at The Hawthorns, enabling residents to participate in weekly exercise, balance and yoga classes.

Group: The Hawthorns Retirement Living

Person in charge: Julie Levesley (Manager)

Local Authority / Social Services: Walsall Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Old Age • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Hawthorns Aldridge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 The Hawthorns Aldridge has a Review Score of 9.7 (9.705)

The Review Score of 9.7 (maximum of 10) for The Hawthorns Aldridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for The Hawthorns Aldridge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.705 for The Hawthorns Aldridge is calculated as follows: ( (220 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 298 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Hawthorns Aldridge is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 16 Reviews ÷ 14 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Hawthorns Aldridge?

  • Extremely LIKELY
    21
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to The Hawthorns Aldridge

  • Resident / Service User
    14
  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Private Carer of Resident/Service User
    1
  • more

Staff are very welcoming and friendly - nothing is too much trouble for them.

The carers are patient and understanding. The food is excellent with individual needs taken into account.

The whole complex has a feeling of spaciousness and comfort. Extremely well maintained.

Individual furnishings and possessions which help to make a room personal.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a visitor I am extremely impressed my friend is happy here and has settled in very well.

Surroundings are very pleasant and vibrant and decor is also relaxing. A pleasure to visit.

How likely would you be to recommend The Hawthorns Aldridge? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very nice. Always feel I'm on a cruise ship. Wouldn't mind a week or two on holiday.

My friend (resident here) seems very well looked after. Hope this continues.

How likely would you be to recommend The Hawthorns Aldridge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A beautiful retirement home. Staff are always friendly, welcoming and ready to help. We felt part of the family straight away. They give us peace of mind that mum is being well looked after, managing to keep her independence with care when necessary. We can't thank them enough.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Love it here. I feel very relaxed and well cared for. The food is lovely and there is a good variety. The trips are well thought out and activities are great fun.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience has been wonderful in every way with so much kindness from all the staff at all levels. From the management down, nothing is too much trouble. The freedom of movement, cleanliness - everywhere with food and activities which are shown each weekend for the coming week. I have been so impressed as are all my relatives and friends who have visited me here and I am 92 years old.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident in The Hawthorns Aldridge since August 2016. Throughout this time she has enjoyed an excellent level of care, which has changed and increased as he needs have dictated, vastly improving her quality of life.
The activity programme provided has included trips out in their own mini bus, art classes, flower arranging and exercise classes aimed at maintaining mobility. The whole experience is supported by an excellent and varied cuisine.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I came to The Hawthorns to experience what it would be like if I retired here; I don't feel I am ready to do this yet, but needed to have the experience. I was surprised to find it was a 5 star experience! The food is amazing; everyone is so comfortable and relaxed. The staff are wonderful and so caring. I will certainly come again and when the time comes, I will probably retire here. It certainly is value for money. It is so modern and clean and the d├ęcor is lovely.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came to stay in Hawthorns Aldridge from June 17th to July 17th 2017. I am truly impressed with the staff service. They do always have a cheerful smile on thier lips combined with the professionalism to whatever task they're assigned to.
I really love it here and have enjoyed my stay thoroughly. The only point which concerned my attention is that the reception is not 24 hours attended. Sometimes between 7pm to 10pm visitors have difficulty to get through the gate.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our entire short residence has proved highly satisfactory in every way. Care, friendliness of staff, genuine interest in the wellbeing of guests is exemplary in every department.
In no sense did we feel we were institutionalised and congratulations are due to your achieving near perfection as a concept of stylish living in retirement when required.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father-in-law came to stay at Hawthorns since May, he came on a month's trail. When he came back from Swanage he wasn't in a good state of mind after losing my mother-in-law. Since staying on his month's trail, we couldn't believe the big chage in him. He decided to stay. The staff are so helpful. Everything we have asked for is sorted right away. So friendly.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came for respite, loved it so much I stayed.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff and service were excellent and every requirement was always available. There were no problems and I was very pleased with my treatment.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I cannot fault the care given to my mother, the kindness shown by all the staff be it administrators, carers, housekeepers or restaurant staff has been outstanding making my very frail mother feel at home. I never thought she would settle away from her own home but this is a very special place with friendly residents and large accommodation which residents are encouraged to make their own.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I have been here several months. Time flies by so quickly that I have to check the newspaper for the date! Everyone here from the cleaners to the carers to the managers are very kind, friendly and I feel very at home here. I must confess that when I first arrived I wasn't happy - however, the management are very kind and tolerant and I changed my room 3 times till I found the room where I am now - room 130. I am not going away! I don't need care (yet).

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Service is getting poorer due to shortage of staff. Would like plainer meals -no onions, no peppers, no spices. The cakes have improved. If I don't like a meal, kitchen staff do accommodate me with ham, mash and veg. Activites -very good choice. Staff, all friendly and helpful.

How likely would you be to recommend The Hawthorns Aldridge? Unlikely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

We had a sudden and urgent need for residential care for my Mum a year ago. Having viewed homes in the locale we were very disappointed but our spirits lifted when we arrived at The Hawthorns. It is more like a 5-star hotel than a traditional care home. Everything is perfect from the beautifully laid out and spacious rooms to the restaurant quality and appetising meals, from the luxurious furnishings to the caring staff. There are a wealth of activities both indoor and external day trips. The staff exceed all our expectations taking care of every little thing. The transition was seamless with the staff doing everything to support Mum in the early days. The care package works wonderfully well allowing Mum to keep her independence but giving her (and me) the reassurance and security she needs. Mum now calls The Hawthorns home and we wouldn't change a thing.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are very friendly and very helpful.
Food is top quality. If there is nothing on the menu you like you just let the chef know and they're more than obliging to sort another meal to your liking.
They have good outings every week.
The activists are very good.
The carers are very good and very caring.
Rooms are cleaned every week and more if needed.
Anything you want The Hawthorns will sort it out.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I like living here I've made new friends; we all get on alright together. The staff are marvellous and have been very good and helpful. I'm happy that I made my choice to live here as I have no living relatives and was lonely in my flat.

How likely would you be to recommend The Hawthorns Aldridge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

The Hawthorns Aldridge is exactly the kind of establishment that my mother and her family were looking for when we found it a year ago.
The Hawthorns Aldridge offers support and bespoke care when necessary in excellent surroundings while enabling independence and acknowledging residents as individuals. Staff have worked hard to establish a sense of community within the residence while endeavouring to become a positive contributing part of the wider community in Hawthorns Aldridge and beyond.

Facilities and standard of decor are outstanding but is the people as well as the place that have combined to make my mother now feel The Hawthorns Aldridge is her home.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The Hawthorns is a wonderful environment for my mother at this stage in her life. The staff are very caring and always seem to be happy.
The foodiIs first class and the rooms are spacious and beautifully decorated. The resident maintains a feeling of independence whilst at the same time being well cared for. We could not have found a better home for my mother.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very friendly and helpful staff.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I had a happy and relaxing stay of one week at The Hawthorns Aldridge. All of the staff were warm and welcoming and always greeted me with a smile and a hello. I had a lot of freedom to come and go whenever and wherever I pleased.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Food excellent. Staff all outstanding. Transport, heating, advice, laundry all of an exceptionally high standard.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I spent just over 4 weeks at The Hawthorns Aldridge retirement home. I enjoyed it very much. All the staff were very helpful and friendly. My apartment was very comfortable. The furniture supplied for my use was much appreciated I thought the whole home was furnished beautifully. There were plenty of outings and different classes to attend to have a go at something not normally done. I feel the home is situated in a good position with easy access to local amenities.

How likely would you be to recommend The Hawthorns Aldridge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

September 2016

July 2016

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Care Home Idol 2016

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