Hawthorns Aldridge - Avery Healthcare

Erdington Road, Aldridge, Walsall WS9 8UH
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9.8 132 Reviews
  • Hawthorns Aldridge - Avery Healthcare, Walsall
The Hawthorns Aldridge Care Home delivers excellent elderly care in a luxurious and welcoming setting.

Providing first-class care is supported by a sector-leading well-being programme administered by professional care staff undergoing continuous training to maintain excellence at Hawthorns Aldridge.

The proactive care approach emphasises support for independence and mobility within an active and enjoyable lifestyle. Conveniently situated near local amenities and adjacent to Croft Park, the Hawthorns care home in Aldridge is easily accessible.

The home accommodates couples and companions and allows them to continue their care journey together and create new memories. The Hawthorns Aldridge Care Home culinary team, led by the Head Chef, prepares delicious meals daily. The focus is on a nutritional and varied menu catering to various tastes.

Luxurious features at the Aldridge care home extend beyond, encompassing a cinema room, therapy room, hair salon, physiotherapist, beautifully maintained gardens, and a stunning rooftop garden — a charming space for activities like bowls or quiet moments with friends and family. The on-site residents' shop ensures convenient access to essentials.

Respite care is also available at The Hawthorns, an ideal option for short term care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 74 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Care: £1500 – £1600

These prices are only a guideline, please contact Hawthorns Aldridge - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Haynes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)

Hawthorns Aldridge - Avery Healthcare Reviews (132)

9.8

Hawthorns Aldridge - Avery Healthcare has a Review Score of 9.8 (9.752) out of 10, based on 27 reviews in the last 2 years.
Over all time Hawthorns Aldridge - Avery Healthcare has 132 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hawthorns Aldridge - Avery Healthcare
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Total of 132, showing 61-80
Review from Kelly H (Granddaughter of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan moved into the home on 13.6.22. The first week I was concerned about her personal hygiene. There seemed to be a breakdown of communication of my Nans needs. Although I spoke with management on 22.6.22 who said it will be dealt with and so it has been.
Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge in Aldridge. All feedback, whether positive or constructive, helps us to improve the services we provide. When new residents come into the home, it can take a little time for that person to feel comfortable in letting the care staff support them with their daily living needs, which, as we discussed, was the case with your nan. I’m pleased that following the care review, we were able to put a plan in place which appears to be working well. Your nan is a lovely lady and it’s been a pleasure getting to know her.

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Review from Sylvia R (Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and all the staff and residents were very supportive, caring and yes even loving when my youngest son passed away early this year. We experience this sort of caring when needed, 24/7. Your personnel are to be congratulated, from start of the year to now.
Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for your kind words; I have shared them with the wider team. As you know, we care a great deal about our residents, and any support we can provide in times of difficulty will always be given. If you ever need anything, I hope you know that we are here and are more than happy to help in any way we can.

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Review from A E (Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My home, and I have been here for five years now, is brighter and clean and there are no unpleasant smells. I am well cared for particularly after a serious fall when the carers insisted on overseeing my personal toilette.
The staff are kind, understanding and always ready to help and they are approachable
too with a sense of humour. Sometimes the food is appetising but at least it's always served hot. The chef listens to our requests. We can talk to the staff or team leaders about our complaints.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home in Aldridge. We are delighted to hear how satisfied you are with our home and the exceptional level of care our dedicated staff team provides on a daily basis. It is a pleasure to care for you and have you as part of our loving care community. Your feedback is truly invaluable to us. Best wishes, Rachel

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Review from Jean W (Respite Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Comfortable room, lovely light and airy communal rooms for residents to move about with facilities for relaxing with books, jigsaws and art.
Reply from Ryan Farrelly, Marketing Assistant at Hawthorns Aldridge - Avery Healthcare

Thank you for reviewing Hawthorns Aldridge Care Home. It was a pleasure to have you with us whilst you were here on respite and we are delighted to hear that your stay was comfortable and relaxing. Best Wishes.

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Review from B W (Husband of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wasn't in respite, I was there to keep my wife company after she came out of hospital. I was very impressed with the friendliness of the staff and also the standard and amount of the food.
Reply from Ryan Farrelly, Marketing Assistant at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. Your positive feedback is truly invaluable to us, and I will be sure to pass this on to the rest of the team. Best Wishes.

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Review from Sharon W (Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful setting, clean, friendly professional staff. Safe and secure property, menu is a little random.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. We are delighted to hear such wonderful feedback about our home. Our housekeeping team take great pride in making the home a clean, welcoming environment for residents and visitors alike. I will be sure to pass on your kind words to the rest of the team. Best wishes.

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Review from T B (Daughter of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care from the first time I took Mam for her initial assessment. Very welcoming on Moms arrival for her stay. Mom had one week of respite care whilst I was able to go on holiday with assurance she was in the best hands. Mom really enjoyed her stay, said she was fed tasty food. She also loved
her room; it was like home from home.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review the Hawthorns Aldridge. We are so pleased that your mom enjoyed her respite stay with us, giving you and your family peace of mind whilst you were away on holiday, and that the choice of tasty meals provided by our talented culinary team is appreciated. It was a pleasure to have your mom stay with us in the loving care community that we create; she is welcome back anytime should she require our services again. Best wishes.

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Review from Don A (Son of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hawthorns at Aldridge is more like a five-star hotel than a typical care home. We could not imagine anything better for my Dad. Lovely staff who provide great care and the food is excellent too. Above all, they kept my Dad and his friends safe throughout the lockdown.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review The Hawthorns Aldridge. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. Residents are spoilt for choice with our talented culinary team offering the finest meals at each mealtime, we are so pleased your father is enjoying the food. It is a true pleasure to have him stay with us in the loving community that we create. Best wishes

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Review from Christine S (Daughter-in-law of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law went into Hawthornes Aldridge in June 2020. After only a few months she settled in really well. Her room overlooking the gardens is perfect, spacious and has its own en-suite. Even though, due to Covid, entertainment has been limited she has been able to join in activity classes whenever
possible. As her only carer before she went into Hawthornes it meant a lot to me that she was well looked after and safe and I can only say that the staff have more than full-filled my expectations.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. We are delighted to hear how satisfied you are with our home and it is great to hear such positive feedback. Our highly trained staff team do a fantastic job at creating a warm and welcoming environment for all residents and their loved ones. The well-being of our residents is our primary concern and we host a variety of activities daily. We are pleased to hear that your mother-in-law loves to participate in the activities, it is a pleasure to have her living with us in the loving community that we create. Best wishes, Rachel.

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Review from Mark H (Brother of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first thing I am impressed with when telephoning the home is the speed with which my calls are normally answered and when it is the person on the other end always seems to have a smile in their voice. My sister continually thanks me for having guided her into the Hawthorns and so often tells me
just how happy she is. From what my sister says the care is second to none, she continues to need medical attention and this is well taken care of by staff who appear eager to help. She enjoys the social activities, something she rarely participated in before moving into the Hawthorns, she was pleased to see a Prayer room of which she makes regular use. Having never been a large eater at home she tells me just how good the food is in both variety and presentation and, I see, she is putting on weight and looking better for it.
Well done Hawthorns and thank you to all who care for my sister.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge and for your kind feedback. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. Residents are spoilt for choice with our talented culinary team offering the finest meals at each mealtime, we are so pleased that your sister is enjoying the food and is looking healthier. It is a true pleasure to have her stay with us in the loving community that we create. Best wishes, Rachel.

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Review from Stella W (Daughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
This care home has the best provision of homely en-suite rooms of any that I have seen. The restaurant service is a godsend although it must be difficult catering for such a range of tastes across the residents. During Covid, the staff have done their utmost to keep residents safe and well and I have
been able to relax knowing this. Visits have been made safely available as soon as possible. The hairdresser has also been able to visit recently. My mother values this very much. A range of activities are provided and my mother attends those she likes. Communal areas are arranged sociably and not ordered in a ring of chairs around the room as I’ve seen in many other places.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review The Hawthorns Aldridge. We really appreciate your kind review of our home, our highly trained staff team go above and beyond each day to provide an exceptional level of care. It is a pleasure to have your mother stay with us as part of our loving care community. The well-being of our residents is our primary concern and we host a variety of activities daily. Our talented culinary team serve restaurant standard food at each mealtime and there are always different options on the menu to choose from. We are delighted to be able to welcome you back into the home for more regular safe visits now that the government restrictions have eased. Best wishes, Rachel

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Review from Jane K (Daughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of the Hawthorns for over 5 years now and is still as happy as the day she moved in. She is well supported and well cared for as her needs have increased over the years. She enjoys the beautifully prepared meals and is very happy with her spacious and well-appointed room which
she now calls home. The staff offer gentle encouragement and look after her with care and consideration preserving her dignity and promoting her well being. They continue to exceed our expectations and give us the reassurance we need when we cannot be with her. During lockdown, they offered many in-house activities, went above and beyond their normal duties to be her 'surrogate' family and ensured all the residents were content and happy. Their Covid protocols kept the home safe and alleviated our concerns. Now we are able to visit again the procedures in place are practical, efficient and safe. I would highly recommend The Hawthorns.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review the Hawthorns Aldridge Care Home. Our highly trained staff team go above and beyond the standards each day to provide a safe, loving care community for all residents, even during challenging times such as the Covid pandemic. Residents are spoilt for choice with our talented culinary team offering the finest meals at each mealtime. Now that the government restrictions are beginning to ease, we look forward to welcoming you back to our home for regular safe visiting. It is a true pleasure to have your mother stay with us in the loving community that we create. Best wishes, Rachel.

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Review from Charlotte C (Granddaughter of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moved in during Covid-19, staff were very supportive and went above and beyond to help him settle during a difficult time. Good communication has been upheld between ourselves and the home.
Reply from Ryan Farrelly, Marketing Assistant at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldrige Care Home. We recognised that moving into a new home can be overwhelming for some residents and therefore our staff team are always there to offer a helping hand and support both residents and their loved ones to ensure this is a smooth, stress-free process. We are delighted to hear how well your grandfather has settled in and it is a pleasure to have him as part of our loving, care community. Best Wishes, Ryan.

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Review from V F (Respite Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have stayed here for four weeks and found the staff to be very helpful, always willing to help, whether it be in reception, activities or in the restaurant. My stay has been very pleasant, and I would stay here again if needed or for a short break.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home. We are delighted that we were able to provide a welcoming and comfortable environment for your stay. Our highly trained staff team go above and beyond on a daily basis in order to deliver exceptional care to all our residents. It was a pleasure to have you stay with us. Best wishes Rachel.

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Review from Mark R (Son of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Mom went into Hawthorns following deterioration with her dementia. The building is lovely and the initial few months were good. However, as time went on it was clear her personal hygiene was being overlooked. Mom was hanging soiled clothes back in her wardrobe and draws and toiletries were unused. Before
lockdown our visits became one of recycling clothes and ensuring Mom was clean. Mom was allowed to put on over 2 stone during lockdown causing her BMI to become clinically obese. Her weight was monitored but at no point were any interventions put in place. It only came to light that they had been administering Moms medication incorrectly for a number of months when we moved her to a new home. Since Moms been receiving her correct medication in her new home she’s not required paramedics once and yet her last few weeks at Hawthorns they were frequent visitors to her. Lovey home for retirement with no medical issues.
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Review from Helen C (Daughter of Resident) published on 16 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for several years. The care she has received has been excellent. The home offers a very good menu and are always happy to accommodate any dietary requirements. All of the staff, irrespective of their role, are always very visible and approachable. The home have managed
the Covid 19 pandemic extremely well in challenging unprecedented times and have kept me updated of the latest guidance regarding visits very promptly. The home offered outside visits as soon as this was allowed and also facilitated indoor visits whenever possible, albeit behind a screen.
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review the Hawthorns Aldridge Care Home and for your kind words. Our highly trained staff go above the standards to deliver exceptional care for each of our residents and we are proud to offer resources such as our smart devices that allow our residents to keep in contact with their loved ones in these unprecedented times. We are delighted to hear how satisfied you are with our home. Best wishes Rachel

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Review from Andrew E (Son of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hawthorns Aldridge were able to take my mother at short notice after a bit of a crisis when she clearly wasn't managing alone despite considerable support. She had a months respite followed by full admission.
All of the staff have been fantastic and very caring and the increased social interaction
has really helped my mother who makes use of many of the activities such as the exercise classes, quizzes and serving in the little on-site shop. Most of these activities have continued during Covid, which has been a real lifesaver as living 150 miles away, I cannot give as much support as I would like.
Mum has a lovely room and the place feels more like a luxurious hotel than an old peoples' home. My brother and I looked at numerous homes and this is, by far, the best we have seen.
I 'Facetime' my mother every day and quite often during the call, a carer pops in to do something and they are universally cheerful and professional, and usually give me a 'wave'. Just brilliant!
Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review the Hawthorns Aldridge Care Home and for your heartfelt feedback. It is a pleasure to have your mother living in our care community. We are so delighted to hear such kind words about our home and staff members, and it is fantastic that you have peace of mind with your mother living here. The well-being of our residents is our primary concern, the well-being and activities co-ordinators are always looking at new ways to keep our residents active, albeit in a safe manner in the current climate. With Best wishes Rachel.

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Review from P M (Resident) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The food is very repetitive - same menu each week. Portions are small. Rooms and main areas are spacious with space to walk around when unable to go outside. Covid restrictions are strictly managed, residents tested monthly and staff weekly. Covid 19 vaccination given in December. Activities limited
due to covid. Overall as a care/respite home 8 out of 10. Brochure requires updating to reflect current situation.
Reply from Ryan Farrelly, Marketing Assistant at Hawthorns Aldridge - Avery Healthcare

Thank you for reviewing Hawthorns Aldridge Care Home. Our diligent approach to care you can be confident with is delivered by a highly trained staff team and they strictly follow our stringent Covid-19 protocols to ensure that all of our residents live safe and well whilst living at Hawthorns Aldrige. Although many of our activities and events have been put on hold due to government guidelines, our well-being and activities team still host a fun-packed weekly schedule of activities.

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Review from S J (Daughter of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is well managed with good processes and the staff are all friendly, caring and very helpful.
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Review from G B (Son of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very grateful for the care my father has received during Covid-19 Pandemic. It has been reassuring that he has been cared for well.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Hawthorns Aldridge - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Hawthorns Aldridge - Avery Healthcare is calculated as follows: ( (248 Excellents x 5) + (51 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 311 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hawthorns Aldridge - Avery Healthcare is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (4)

Amanda

Amanda Haynes

Job Title: Care Home manager Joined: 2024

Hi, my name is Amanda, and I am proud to be the Home Manager here at The Hawthorns.


I joined the Avery Family in 2024 and have over 30 years of experience in the health and social care sector. I’ve managed registered services since 2002.


I would describe myself as someone who is kind, calm and caring, as well as hard working and with a positive attitude.


My best days are when I know we’ve made a positive difference to someone’s life.


In my spare time, I love spending time with my family, reading and crocheting.


I am proud of my career and the home I manage; I look forward to welcoming others into our Avery family #onefamily.

Mark

Mark Leavesley

Job Title: Head Chef Joined: 2022

Hi, my name is Mark and I am the Head Chef here at The Hawthorns. I have been with the company for two and a half years, since joining in December 2022.


I have been a chef for 15 years, working mainly in the restaurant industry, then beginning my career in care in 2017. My favourite thing about being a chef is that it allows me to be creative, and to create a positive dining experience for our residents.


I would describe myself as approachable, accommodating and hard-working.


In my spare time, I enjoy playing the guitar, trying new restaurants and travelling.

Maisie

Maisie Moore

Job Title: Client Liaison Manager Joined: 2022

Hello, I'm Maisie, the Client Liaison Manager here at The Hawthorns!


I have worked for Avery for over two years now, starting on reception and in housekeeping until starting as CLM in October. I love how every day brings a new challenge, and new people to meet.


In my spare time, I enjoy reading, going to the gym and studying for my law degree.

Melissa

Melissa Berry

Job Title: Receptionist Joined: 2025

Hi I'm Mel! I'm a receptionist here at The Hawthorns. I've just joined the team and am excited to get to know all the staff and residents.

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