Hawthorns Aldridge - Avery Healthcare

Erdington Road, Aldridge, Walsall WS9 8UH
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9.7 128 Reviews
  • Hawthorns Aldridge - Avery Healthcare, Walsall
The Hawthorns Aldridge Care Home delivers excellent elderly care in a luxurious and welcoming setting.

Providing first-class care is supported by a sector-leading well-being programme administered by professional care staff undergoing continuous training to maintain excellence at Hawthorns Aldridge.

The proactive care approach emphasises support for independence and mobility within an active and enjoyable lifestyle. Conveniently situated near local amenities and adjacent to Croft Park, the Hawthorns care home in Aldridge is easily accessible.

The home accommodates couples and companions and allows them to continue their care journey together and create new memories. The Hawthorns Aldridge Care Home culinary team, led by the Head Chef, prepares delicious meals daily. The focus is on a nutritional and varied menu catering to various tastes.

Luxurious features at the Aldridge care home extend beyond, encompassing a cinema room, therapy room, hair salon, physiotherapist, beautifully maintained gardens, and a stunning rooftop garden — a charming space for activities like bowls or quiet moments with friends and family. The on-site residents' shop ensures convenient access to essentials.

Respite care is also available at The Hawthorns, an ideal option for short term care.

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Care Provided by Hawthorns Aldridge - Avery Healthcare

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Amanda Haynes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Hawthorns Aldridge - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,500
  • (these prices are only a guideline, please contact Hawthorns Aldridge - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hawthorns Aldridge - Avery Healthcare Reviews (128)

Total of 128, showing 101-120
9.7

Hawthorns Aldridge - Avery Healthcare has a Review Score of 9.7 (9.741) out of 10, based on 38 reviews in the last 2 years. Over all time Hawthorns Aldridge - Avery Healthcare has 128 reviews.

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Review from R B (Sister of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was at The Hawthorns for the last 2 1/2 years of his life, passing away in May 2018. The ambience of The Hawthorns is that of a luxury hotel. High standards of cleanliness were maintained and the food was excellent with an award-winning chef. The apartment was spacious. The atmosphere at
The Hawthorns was relaxed and welcoming, with staff responding to others with humour and humanity. My one complaint was resolved swiftly. As my brother became frail, nothing was too much trouble for the care staff and I particularly appreciated their support when coping with the shock of his death. They were well trained, professional and compassionate. The fees for The Hawthorns were steep but worth every penny to know he was looked after in a safe, supportive environment where he was treated with respect. Shortly before he died, my brother told me he felt at peace. Thank you Hawthorns staff for ensuring his last days were contented and stress-free.

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Review from Stephen L (Son of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at The Hawthorns Aldridge for 2 weeks respite care. I must congratulate all the staff on their care and attention they gave to my mother. Their friendliness and attention was exceptional. My mother said it was like staying in a 5-star hotel. We will certainly look to use The Hawthorns
in the future.

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Review from S S (Friend of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always welcoming.
Décor, standards of furnishings and cleanliness, exceptional.
Good range of activities and outings.
Several relaxation areas.
In-house care expensive on top of resident fees.

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Review from A M (Son of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment is luxurious, clean and tidy. Staff are very friendly and attentive to the residents and their relatives.
The food quality is excellent and menus are well planned.
My dad is independent so does not need care but all the staff are very willing to assist with odd jobs etc if asked.

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Review from Betty B (Respite Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into The Hawthorns Aldridge for a two-week break. The care I got was excellent. I shall eventually move in there permanently.

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Review from D B (Sister of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming and friendly - nothing is too much trouble for them.


The carers are patient and understanding. The food is excellent with individual needs taken into account.


The whole complex has a feeling of spaciousness and comfort. Extremely well maintained.


Individual furnishings

and possessions which help to make a room personal.

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Review from Christine F (Friend of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a visitor I am extremely impressed my friend is happy here and has settled in very well.


Surroundings are very pleasant and vibrant and decor is also relaxing. A pleasure to visit.


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Review from M P (Friend of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice. Always feel I'm on a cruise ship. Wouldn't mind a week or two on holiday.


My friend (resident here) seems very well looked after. Hope this continues.


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Review from E W (Daughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful retirement home. Staff are always friendly, welcoming and ready to help. We felt part of the family straight away. They give us peace of mind that mum is being well looked after, managing to keep her independence with care when necessary. We can't thank them enough.

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Review from B C (Resident) assisted by family/friend published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love it here. I feel very relaxed and well cared for. The food is lovely and there is a good variety. The trips are well thought out and activities are great fun.

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Review from T I (Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for respite, loved it so much I stayed.

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Review from Albert M (Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been wonderful in every way with so much kindness from all the staff at all levels. From the management down, nothing is too much trouble. The freedom of movement, cleanliness - everywhere with food and activities which are shown each weekend for the coming week. I have been so impressed
as are all my relatives and friends who have visited me here and I am 92 years old.

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Review from J B (Daughter of Resident) published on 28 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in The Hawthorns Aldridge since August 2016. Throughout this time she has enjoyed an excellent level of care, which has changed and increased as he needs have dictated, vastly improving her quality of life.
The activity programme provided has included trips out in their
own mini bus, art classes, flower arranging and exercise classes aimed at maintaining mobility. The whole experience is supported by an excellent and varied cuisine.

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Review from John K (Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our entire short residence has proved highly satisfactory in every way. Care, friendliness of staff, genuine interest in the wellbeing of guests is exemplary in every department.
In no sense did we feel we were institutionalised and congratulations are due to your achieving near perfection as a concept
of stylish living in retirement when required.

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Review from D H (Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to The Hawthorns to experience what it would be like if I retired here; I don't feel I am ready to do this yet, but needed to have the experience. I was surprised to find it was a 5 star experience! The food is amazing; everyone is so comfortable and relaxed. The staff are wonderful and so caring.
I will certainly come again and when the time comes, I will probably retire here. It certainly is value for money. It is so modern and clean and the décor is lovely.

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Review from Pari R (Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to stay in Hawthorns Aldridge from June 17th to July 17th 2017. I am truly impressed with the staff service. They do always have a cheerful smile on thier lips combined with the professionalism to whatever task they're assigned to.
I really love it here and have enjoyed my stay thoroughly. The
only point which concerned my attention is that the reception is not 24 hours attended. Sometimes between 7pm to 10pm visitors have difficulty to get through the gate.

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Review from Karen H (Daughter-in-law of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to stay at Hawthorns since May, he came on a month's trail. When he came back from Swanage he wasn't in a good state of mind after losing my mother-in-law. Since staying on his month's trail, we couldn't believe the big chage in him. He decided to stay. The staff are so helpful.
Everything we have asked for is sorted right away. So friendly.

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Review from Thomas S (Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and service were excellent and every requirement was always available. There were no problems and I was very pleased with my treatment.

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Review from S P (Resident) assisted by family/friend published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is getting poorer due to shortage of staff. Would like plainer meals -no onions, no peppers, no spices. The cakes have improved. If I don't like a meal, kitchen staff do accommodate me with ham, mash and veg. Activites -very good choice. Staff, all friendly and helpful.

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Review from Ali G (Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here several months. Time flies by so quickly that I have to check the newspaper for the date! Everyone here from the cleaners to the carers to the managers are very kind, friendly and I feel very at home here. I must confess that when I first arrived I wasn't happy - however, the management
are very kind and tolerant and I changed my room 3 times till I found the room where I am now - room 130. I am not going away! I don't need care (yet).

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Hawthorns Aldridge - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Hawthorns Aldridge - Avery Healthcare is calculated as follows: ( (341 Excellents x 5) + (81 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 437 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawthorns Aldridge - Avery Healthcare is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

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Meet the Team (2)

Amanda

Amanda Haynes

Job Title: Care Home manager

Joined: 2024

Hi, my name is Amanda, and I am proud to be the Home Manager here at The Hawthorns.


I joined the Avery Family in 2024 and have over 30 years of experience in the health and social care sector. I’ve managed registered services since 2002.


I would describe myself as someone who is kind, calm and caring, as well as hard working and with a positive attitude.


My best days are when I know we’ve made a positive difference to someone’s life.


In my spare time, I love spending time with my family, reading and crocheting.


I am proud of my career and the home I manage; I look forward to welcoming others into our Avery family #onefamily.


Mark

Mark Leavesley

Job Title: Head Chef

Joined: 2022

Hi, my name is Mark and I am the Head Chef here at The Hawthorns. I have been with the company for two and a half years, since joining in December 2022.


I have been a chef for 15 years, working mainly in the restaurant industry, then beginning my career in care in 2017. My favourite thing about being a chef is that it allows me to be creative, and to create a positive dining experience for our residents.


I would describe myself as approachable, accommodating and hard-working.


In my spare time, I enjoy playing the guitar, trying new restaurants and travelling.