from Cathy G (Mother of Resident) published on 12 August 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Although I have highlighted March 2020, this has been ongoing since then ( Covid 19). My son has in my opinion been in the safest hands possible. The reason I am bringing this to your attention today is due to receiving - delivered to my door! - the most fantastic present any parent would wish to receive;
my son is severely autistic and one of his Senior care workers, complied a beautiful album of photographs, lovely off the cuff remarks, poetry and the things that memories are made of for me on my birthday. This was, as you will be aware, really poignant, as I haven't seen my son since March 21st. I would like to personally thank all of you for your complete dedication and in particular the senior care worker for just knowing what a mum wants ... You are all brilliant!
Reply from Alice Cuckow, Recruitment Marketing Coordinator at Winchester HouseThank you for taking the time to write such a wonderful review of the service at Winchester House. The staff were absolutely thrilled to receive such kind and positive feedback from you. We are extremely proud of our dedicated staff who continue to seek new and creative ways to ensure that the people we support continue to be engaged and maintain their family connection which is so important particularly during these unprecedented times.
from Kathleen H (Niece of Resident) published on 22 September 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We find all the staff very helpful and patient with the guests at the home. My aunt is well cared for always clean and tidy, her bedroom is also clean with no smells in it. They keep the guests well entertained and active which is good to see. We go into the home on different days of the week and different
times of the day and all is well, whenever we go we cannot fault this home in any way.
Reply from Marie Hawkes, Head of Marketing at Winchester HouseThank you very much for taking the time to post this review. I know the team at Winchester will be delighted with your feedback as they work very hard to make it the best home they can for all the people they support there.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Achieve Together to verify any information. View our terms and conditions.