"When Mum died last month she had been resident at Chatterwood for over 4 years. Based on our experience during that time we would…"
Read all 106 reviews
from £1,650 / week
37 Rooms
Location Type
Care Home
Chatterwood House nursing home is a converted Victorian building, and has undergone extensive renovations to create a beautiful care environment for up to 35 residents. The revamped home offers a ... Read more
"Applewood has a wonderful atmosphere, and my sister is settled, happy and safe.
Lots of activities taking place and the staff encourage…"
Read all 63 reviews
from £1,450 / week
39 Rooms
Location Type
Care Home
Applewood is a residential care home offering dementia care. It was rated 'Good' by the CQC in 2019, placing it among the top care homes in England.
Applewood is a very active home, where all ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Dementia Residential Care
Learning Disability Care
Milkwood Care Ltd Reviews in Hampshire (169)
9.7
Milkwood Care Ltd has a Group Review Score of 9.7 (9.693) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Milkwood Care Ltd must have a Review Score.
from Judith M (Daughter of Resident) published on 20 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
When Mum died last month she had been resident at Chatterwood for over 4 years. Based on our experience during that time we would confidently recommend Chatterwood to anyone seeking a safe, supportive and compassionate environment. The staff are professional and treat everyone including relatives
and friends with genuine kindness. They were all particularly lovely towards my Dad who visited Mum most days to sit by her bedside. It was a comfort to the family that he was received each today with such warmth and generosity, he will miss his visits greatly. Communication with the wider family was excellent - they kept us informed and were always willing to answer questions and address any concerns. Whilst all the staff were hugely supportive, we'd like to specifically highlight one exceptional member of staff who truly made a difference.It's rare to come across someone as heart warmingly lovely as Lianne, she consistently went above and beyond, offering assurance and comfort to us all.
from Irene O (Sister of Resident) published on 13 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Applewood has a wonderful atmosphere, and my sister is settled, happy and safe.
Lots of activities taking place and the staff encourage residents to attend.
The staff are caring and will always contact and consult with me if needed..
I feel very content with the care she is getting and know she is
from Susan W (Wife of Resident) published on 5 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My husband has terminal cancer and I was caring for him at home until his nursing needs meant that he required professional help. He has been in Chatterwood since 6th February. He is so content there. All the staff are welcoming and friendly and nothing is too much for them. My husband likes to
be left to listen to his music and watch his DVDs and he can do so there.
The nursing staff are wonderful and have time to answer any questions either he or I have. The care assistants are very good, always cheerful and never too busy to say hello. The room is kept beautifully clean. They kindly installed a recliner chair for him, similiar to the one he has at home, which is a god send.
When I wanted to take my husband home for a visit on Valentine's Day, the staff were wonderful in getting him ready and we could enjoy our hours together without being pressured to get back at a certain time..
I am able to visit when I and we have no complaints. It's a lovely place.
Reply from Jack Newman, Registered Manager at Chatterwood House Nursing HomeThank you so much for your review, I will pass this over to the team.
from John W (Son of Resident) published on 24 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Very friendly, attentive staff who do care!
Mother is very happy with all aspects of the home, from the attitude of the staff, the medical attention received, the cleanliness of both her room and common areas and the standard of food.
She particularly enjoys time in the lounge where she can interact
with both fellow residents and staff.
Reply from Janette Caruana, Deputy Manager at Chatterwood House Nursing HomeThank you for much for your kind words. We all work extremely to provide the safest and best possible service and reviews like these give us the boost we need to keep going. Kind regards Janette
from David J (Son of Resident) published on 13 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum is in her 90s and has been here for just over 3 years now for dementia nursing care. Nursing staff are good and don't change too often - communications with them have been good. Care assistants are very good and some have been here for a long time. The activities are varied and the activity staff
are excellent. My mum can't do too much now but she enjoys the singing activities and the visiting church service. They do also arrange outings which my mum enjoyed when she was able to participate.
Reply from Janette Caruana, Deputy Manager at Chatterwood House Nursing HomeThank you so much for your lovely review. We work hard to ensure that the residents get the care and love that they deserve. Comments like these keep us motivated. Kind regards Janette
from J M (Daughter of Resident) published on 29 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum was taken in to chatterwood on the 21st January 2026. We had cared for her at home but she needed full time care. She was suffering with cancer of her mouth and was on palliative care. We all knew she had limited time left . On arriving at the home we were greeted with such a wonderful warm welcome
. Which put my mum at ease straight away, she knew that she wouldn't be coming back home and was very anxious about going into the home. The staff made my mum and us as a family feel very comfortable. They settled her in her room ( which we had chosen prior to my mum arriving) it was a lovely bright room and they had set it up as we had requested. Moving the bed and furniture into a more comfortable setting for my mum. I stayed with her for a few hours , then my sister came early evening. Little did we know but this was the last time we saw our mother. As we had a call around 2.15 am that our mother had passed away. We can't fault the care and attention my mum received. Thank you
Reply from Janette Caruana, Deputy Manager at Chatterwood House Nursing HomeThank you so much for your lovely feedback. At Chatterwood, we do strive to provide the best and most dignified care we possibly could and it is feedback like this that gives us the motivation we need to carry out striving to achieve this. So sorry for your loss but we are so glad that she passed away so peacefully Kind regards Janette
from E H (Daughter of Resident) published on 28 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
From the moment we came through the door and every one welcome my mum, we knew from this beautiful greeting this care home were going to look after her in her final days excellently. It was a short stay for my mum but she felt very relaxed before she passed and how this was told to me was reassuring.
The staff were attentive, caring and just wonderful for mum and our family.
Thank you so much for you support in a time which was so difficult for our family.
The manager Jeanette was so warm, supportive and comforting. Thank you to her and all the staff even the house keeper who packed her things up with dignity and respect.
Reply from Janette Caruana, Registered Manager at Chatterwood House Nursing HomeThank you so much for your kind words. We do the best to ensure that residents are treated with the dignity and respect that they deserve. Reviews like these give us the motivation we need to keep going. So Sorry for your loss but glad that mum had a peaceful passing. Kind regards Janette
from Julie W (Daughter of Resident) published on 20 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Always a happy & friendly atmosphere. People always willing to help. I feel my Mum is cared for and that takes a lot of pressure off of me.
Reply from Janette Caruana, Registered Manager at Chatterwood House Nursing HomeDear Julie Thank you so much for your positive review. It's wonderful to know that you feel less pressured now, and that you feel that mum is in good and safe hands. We appreciate your feed back and I will share this with all staff. Janette
from Kerry I (Daughter of Resident) published on 16 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Lovely place! Mum had been through very traumatic op and combined with her dementia was in need of stability as she adjusted. Care has been geat.Lots of activities organised and she has settled and most of all we feel that she is in safe hands.
Reply from Janette Caruana, Registered Manager at Chatterwood House Nursing HomeDear Kerry Thank you so much for the lovely review. We strive to ensure that our residents receive the best and safest possible care and support that they deserve. Reviews such as these have a very positive impact on staff and they give us the boost we need to keep going. Kind regards Janette
from Sandy K (Daughter of Resident) published on 14 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
An amazing home, caring & professional staff. A perfect home for Mum. A great social life too.
Reply from Janette Caruana, Registered Manager at Chatterwood House Nursing HomeThank you so much for your positive review. We strive to ensure that our residents' needs are met with the dignity, love and respect that they deserve. Receiving such a positive review is great for our staff's morale. Janette
from David L (Son of Resident) published on 12 January 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
My mother has been very well cared for for the last 6 years. When she first became a resident she was very active and they encouraged her to participate in all the ectivities they organised. As her dementia worsened they adjusted her care and provided one to one care. The staff are very friendly and
caring and all get on very well together. They are inspired by a well motivated management team.
Reply from Louise Webster, Registered Manager at ApplewoodThank you so much for your lovely review ,it is much appreciated and means a lot to us as a team .
from T M (Daughter of Resident) published on 12 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
A real home from home environment with friendly & caring staff who really do care. As a family we have always felt that our mother was safe, cared for & most importantly treated with dignity. I would 100% recommend Applewood carehome.
Reply from Louise Webster, Registered Manager at ApplewoodThank you so much for your lovely review I will make sure it is passed onto the team. Makes a big difference to us to know we are providing a good service.
from Sara L (Daughter of Resident) published on 12 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother has additional needs in addition to dementia, and the staff at Applewood take excellent care of her emotional wellbeing as well as physical - cannot recommend Applewood highly enough! The sign on the wall says "we are visitors to your home" and this is a true representation of the levels
from Brenda P (Wife of Resident) published on 12 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My husband has been a resident for almost 4 years and I am delighted with the care he receives. He is bedridden, & non verbal. The staff are wonderful with him making sure he is comfortable, given the respect that he deserves & especially excellent care. He is given lots of one on one time which I can
see he enjoys. He's able to view the entertainment that goes on within the home via a smart tablet.
The staff pay attention to small details that make a residents stay more like home from home. Staff are amazing all of them.
Reply from Louise Webster, Registered Manager at ApplewoodThank you so very much for your review . It is important to us that all residents regardless of needs receive engagement in activities .
from Deborah P (Wife of Resident) published on 12 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Applewood provided end of life care for my husband, he was admitted to Applewood with a progressive illness and throughout this difficult journey he was looked after with kindness and support. As a family we were also looked after with equal kindness and support. I really don't know how we as a family
could have navigated our journey without the support we received, we will be forever grateful. I should add communication between us as a family and Applewood was faultless, calls always answered promptly and I was always informed immediately of any concerns or worries. Thank you to everyone at Applewood, the staff work as a team and every member of staff contributed to his care and well being.
Reply from Louise Webster, Registered Manager at ApplewoodThank you so much for your lovely review it means a lot to us as a team .
from G M (Wife of Resident) published on 23 December 2025
Submitted via Website • Report
Overall Experience4.0 out of 5
My husband was admitted to Applewood Care Home in November 2023 at the age of 86, suffering from dementia. After a difficult period of transition for my husband and the much improved understanding of his needs over time the care provided keeps him calm and well settled.
The staff are all very friendly,
working efficiently as a team providing a high standard of care. Over time his physical and mental condition have deteriorated steadily and the home has taken the necessary steps to adjust his care to avoid accidents and to provide appropriate stimulation. I'm very grateful for all the kindness and care my husband receives.
Reply from Louise Webster, Registered Manager at ApplewoodThank you very much for your review , and I will share with the team.
from K O (Stepsister of Resident) published on 6 August 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Applewood has consistently offered excellent care to my step brother, he has various needs. They treat him with care and respect, always with kindness. I am contacted and kept informed of anything pertaining to him. The staff are friendly, available to answer questions and concerns.
Reply from Louise Webster, Registered Manager at ApplewoodThank you very much for your lovely review it is very much appreciated.
from Clare W (Daughter of Resident) published on 31 July 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum was only at Chatterwood for the final 5 months of her life. But in that short time the staff at Chatterwood ensured my mum was well cared for with compassion and dignity. All the staff throughout the home were always so friendly and caring and took the time to get to know her. Would fully recommend
people to consider it for their loved ones.
Reply from Angelica Juncu, Registered Manager at Chatterwood House Nursing HomeThank you, for your trust in us for your appreciation Regards
from Julie G (Daughter of Resident) published on 23 July 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother was in Chatterwood for a short time for end of life care. The staff were all brilliant, with my Mum, and with us family. They were attentive, kind and thoughtful as well as being professional, honest and caring all through my mother's short stay. She sadly passed away on the 3rd June and the
staff went above and beyond to make sure her last days were as comfortable as possible. I cannot fault their care and dedication.
Reply from Angelica Juncu, Registered Manager at Chatterwood House Nursing HomeThank you for your feedback.We all loved your mum, she was such a special lady!
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