Chatterwood Nursing Home

Overcombe, Huntsbottom Lane, Hill Brow, Liss GU33 7PA

Chatterwood Nursing Home, Liss, Hampshire
Chatterwood Nursing Home, Liss, Hampshire
Chatterwood Nursing Home, Liss, Hampshire

Chatterwood Nursing Home is a Petersfield facility that has been converted from a Victorian building to be beneficial as a care environment for up to 23 residents, many of whom have physical disabilities and enjoy the increases mobility of a spacious interior combined with generous garden areas.

Though Chatterwood is ideal for long-term accommodation, where it welcomes friends and family to visit and maintains a friendly atmosphere, it can also offer its facilities for terminally ill patients, thanks to its team of highly-skilled carers.

The home's staff have a flexible and sensitive approach towards residents' personal requirements, and run a popular activities programme that includes reminiscence therapy and musical movement, together with an annual fete.

Group: Milkwood Care Ltd

Person in charge: Diane Cooper (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Single Rooms: 12

Shared Rooms: 6

Rooms with ensuite WC: 11

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Chatterwood Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Chatterwood Nursing Home has a Review Score of 9.6 (9.649)

The Review Score of 9.6 (maximum of 10) for Chatterwood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Chatterwood Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.649 for Chatterwood Nursing Home is calculated as follows: ( (105 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 154 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Chatterwood Nursing Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 12 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chatterwood Nursing Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chatterwood Nursing Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

My father-in-law only spent one week at Chatterwood as he sadly passed away but we could not have wished for him to be anywhere else. From the minute we walked in we could 'feel' what a lovely place it is. So friendly, caring and compassionate to him and our whole family. It is a warm and inviting feeling just like home. He and we were treated with such dignity. On the day of his passing, every single member of staff we came into contact with was wonderful. It made a very difficult day easier to bear. If in the future I needed to be I would be very happy to be there myself.

How likely would you be to recommend Chatterwood Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Don't Know

An extensive search was carried out before choosing the above home almost two years ago. I have never had any reason to regret that decision on where to place my wife as a resident. The management and staff are all very caring and I have no worries that she will always be cared for and looked after correctly.

How likely would you be to recommend Chatterwood Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care given to my father since he became a resident in Chatterwood last July has consistently been top rate. The senior management of the home set very high standards of care and treatment which is reflected through the attitudes and approach of all the care staff and other support helpers. One has the feeling of entering a personal home rather than any institution which goes a long way to setting the tone. I feel I have been very fortunate in finding such a nice home for my father and know he is being cared for to a very high standard.

How likely would you be to recommend Chatterwood Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Chatterwood is a homely nursing home and the residents/service user are well cared for and in particular my auntie who has been living there for approx 2 and a half years. The staff are friendly and always able to help. There are lots of varied activities to stimulate and entertain the residents. With the help and kindness of the staff my auntie has been helped through a difficult year after the loss of her husband (also a resident). I could not wish a better place for my auntie to live.

How likely would you be to recommend Chatterwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I and my sister have been extremely happy with the care that mum has received from the manager and her staff. They genuinely love mum as she is always smiling. She came to Chatterwood having had a really bad time at her previous care home, and to see her now communicating and interacting with the family (albeit with limited vocabulary) is something we thought we had lost forever. We cannot thank nor praise the staff at Chatterwood highly enough for their kindness, care and devotion to mum's care.

How likely would you be to recommend Chatterwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Management and staff extremely pleasant and welcoming. Food looks appetising and good presentation. Holidays/national days celebrated. Staff dress up accordingly and public rooms decorated. Happy atmosphere bathrooms seen need updating.

How likely would you be to recommend Chatterwood Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have found wonderful care in every thing these carers do, not just for my mother but each and everyone of the adults here, both men and women. My mother was a very dependant lady and didn't want to go into any home what ever was said, but after my father past away it was the only option. To see her now so happy it is the best thing ever. I travel from Reading once a week and visit sometimes twice no matter what day it is. My mum is so happy very clean and well fed, I cannot fault this place at all and would recommend anyone.

How likely would you be to recommend Chatterwood Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother has resided at Chatterwood, she has been happy, well fed and both clean and tidy. I can't speak highly enough, especially as she didn't want to leave her home, which was proving impossible for her.
The change has been amazing.

How likely would you be to recommend Chatterwood Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff always appear welcoming, they keep you well informed about your relations well being etc. Appear very gentle and kind towards residents.

How likely would you be to recommend Chatterwood Nursing Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The team at Chatterwood Nursing Home are both proactive in looking after the well being of my father and respond to any requests i have made. The team are professional and personable. My father feels well cared for, safe, warm and comfortable and at 89 years old that is very important to him and me.

How likely would you be to recommend Chatterwood Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been a resident of Chatterwood since a massive stroke in August 2012, when she spent 3 months in hospital. I cannot fault the care; in all this time I have yet to hear a cross, unkind, or impatient word from anyone.
I wouldn't hesitate to recommend it.
She does not get out of bed, and she has yet to have a bedsore: a testimony in itself.

How likely would you be to recommend Chatterwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has received excellent care at Chatterwood. She was expertly and sympathetically nursed through a chest infection during the winter and attention is always paid to her serious heart condition. The staff are friendly and cheerful and the management accessible. The nursing home is spotless and run most efficiently.

How likely would you be to recommend Chatterwood Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother spent that last 2 months of her life at Chatterwood and, unfortunately, she wasn't particularly aware of her time there. However, I was. Mum had come from a care home and the contrast could not have been greater. From the moment I walked in I knew that Chatterwood was what we all needed. It was a huge relief.

Mums care was everything that we could have hoped for and the dignity with which she was treated and the time that the staff with her took was excellent. One hears of the challenges presented to people who run nursing homes between care and cost. Chatterwood have found a way to navigate this superbly.

I came to realise that care of the resident is only part of what they do. At what is a very difficult time, the families get excellent support from the staff too. The importance of this cannot be underestimated. I can’t name individuals but Chatterwoods manager comes in for particular praise. She even took the time to attend my mother’s funeral which I found particularly touching.

In the last few days of mums time, Chatterwood become a second home to me and my family and, although it was a horrible time, strangely I look back at the time I spent at Chatterwood with fondness.

How likely would you be to recommend Chatterwood Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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