Chatterwood House Nursing Home

Huntsbottom Lane, Hill Brow, Liss GU33 7PA
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9.9 97 Reviews
  • Chatterwood House Nursing Home, Liss
Chatterwood House nursing home is a converted Victorian building, and has undergone extensive renovations to create a beautiful care environment for up to 35 residents. The revamped home offers a spacious interior, combined with generous garden areas.

Though Chatterwood is ideal for long-term accommodation, where it welcomes friends and family to visit and maintains a friendly atmosphere, it can also offer its facilities for terminally ill patients, thanks to its team of highly-skilled care staff.

The home's staff have a flexible and sensitive approach towards residents' personal requirements, and run a popular activities programme that includes reminiscence therapy and musical movement, together with an annual fete.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1800
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1550 – £1750
  • Self-Funded Nursing Dementia Care: £1550 – £1750
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2100

All fee are subject to assessment and are based of the needs of the resident

These prices are only a guideline, please contact Chatterwood House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Angelica Juncu (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Nursing needs
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (35)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is permitted at anytime

Parking

  • Free parking available.

Chatterwood House Nursing Home Reviews (97)

9.9

Chatterwood House Nursing Home has a Review Score of 9.9 (9.937) out of 10, based on 18 reviews in the last 2 years.
Over all time Chatterwood House Nursing Home has 97 reviews.

Overall Experience
  • 82
  • 13
  • 1
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Date Published
  • 97
  • 5
  • 10
  • 18
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Reviewer Connection to Chatterwood House Nursing Home
  • 39
  • 17
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 97, showing 1-20
Review from Clare W (Daughter of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was only at Chatterwood for the final 5 months of her life. But in that short time the staff at Chatterwood ensured my mum was well cared for with compassion and dignity. All the staff throughout the home were always so friendly and caring and took the time to get to know her. Would fully recommend
people to consider it for their loved ones.
Reply from Angelica Juncu, Registered Manager at Chatterwood House Nursing Home

Thank you, for your trust in us for your appreciation Regards

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Review from Julie G (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Chatterwood for a short time for end of life care. The staff were all brilliant, with my Mum, and with us family. They were attentive, kind and thoughtful as well as being professional, honest and caring all through my mother's short stay. She sadly passed away on the 3rd June and the
staff went above and beyond to make sure her last days were as comfortable as possible. I cannot fault their care and dedication.
Reply from Angelica Juncu, Registered Manager at Chatterwood House Nursing Home

Thank you for your feedback.We all loved your mum, she was such a special lady!

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Review from S W (Granddaughter of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can not thank the staff enough for help and support offered to our nana and us during the last few weeks of her life they were amazing and kind and thoughtful and passionate and we greatly appreciate the dignity and peace hat was given
Reply from Angelica Juncu, Registered Manager at Chatterwood House Nursing Home

Thank you very much for your feedback, it is much appreciated Regards Registered Manager

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Review from Maria H (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the wonderful staff at Chatterwood for the respectful care that you all provided for my dad Odysseus Grima.
A speciall thank you to one lady for her care and support for myself and my dad, i will be eternally grateful that his last days were comfortable and attertentaive.
Reply from Angelica Juncu, Registered Manager at Chatterwood House Nursing Home

Thank you for the lovely comments, we aim to be the best and it was a pleasure to look after such a lovely gentleman!

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Review from Patricia D (Wife of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident at Chatterwood from mid January until the beginning of April, when we were able to effect his transfer to home so he could be cared for here. The care he received at Chatterwood was extremely good, the staff were kind and caring. There were individual staff members who really
went the extra mile for him, and we are grateful for everything done for him. We would recommend Chatterwood for its homely feel and wrap around care/
Reply from Angelica Juncu, Registered Manager at Chatterwood House Nursing Home

Thank you for your kind words and appreciation!RegardsAngelica

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Review from E G (Granddaughter of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very friendly and supportive, not only to my grandmother but also my family. Being sensitive, kind and respectful.
Reply from Angelica Juncu, Registered Manager at Chatterwood House Nursing Home

Thank you very much for your feedback, it is really appreciated as we aim to be the best!

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Review from F W (Niece of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care in a beautiful environment. I have immense praise for all the staff for their care and kindness to their clients. The home is wonderfully clean and well presented. This was my second experience with Chatterwood House Nursing Home. My mother moved there in 2020 and after a visit with
her, my aunt asked me if she could also move there when the time came as she could see how lovely the home was and the outstanding care. Both my mother and aunt were very happy at Chatterwood.
Reply from Angelica Juncu, Registered Manager at Chatterwood House Nursing Home

Thank you very much for your feedback, is really appreciated as we aim to be the best!

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Review from Lynette M (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Chatterwood House Nursing Home are exceptional care givers who consistently go above and beyond in their dedication to residents. Their genuine compassion and expert care have given my mother the best possible quality of life and I have complete peace of mind knowing shes in such capable
hands. I cannot recommend them highly enough.
Reply from Angelica Juncu, Registered Manager at Chatterwood House Nursing Home

Thank you very much for your review, we aim to be the best!

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Review from Pauline L (Friend of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first time I visited, I was greeted by a very friendly reception team and escorted to my friend's room. I was offered a tea or coffee. My friend's care was amazing - she wanted for nothing/ I regularly saw a member of staff sitting holding her hand and comforting her. The room and home was spotless.
I recommend Chatterwood House Nursing Home 100%!
Reply from Angela Hooper, Operations Director at Chatterwood House Nursing Home

Thank you for taking the time to review Chatterwood. We are so pleased your friend is happy with the care and their room. I will pass your feedback onto all the staff that work in the home.

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Review from J C (Friend of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was treated with kindness and compassion throughout her short stay.
The staff were attentive and everyone went the extra mile.
The staff were always checking in with me to make sure I was ok and coping, offering refreshments and a friendly ear. The cleaning staff as well were always engaging
with me and were so kind as well as the medical team.
I would not hesitate to recommend this nursing home.
Reply from Carol Brown, Home Manager at Chatterwood House Nursing Home

Thank you for your kind words. The team work hard to ensure all residents are happy.

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Review from S C (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were immediately made to feel welcome. The staff were very friendly and helpful. They made my Mum feel welcome and safe. I would recommend it.
Reply from Angela Hooper, Operations Director at Chatterwood House Nursing Home

Thank you for your review, I am glad you have all had a positive experience at Chatterwood.

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Review from Stewart James B (Son of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mum was looked after so well at Chatterwood. The staff were lovely and friendly - the building and surroundings were beautiful. There were great activities for Mum to join in with - singers, and cookery, on the day she left us there was a fun D-Day event. It was an emotional and sad day for
me and my family as we gathered close to Mum as she went on her final journey but the staff looked after us - and made a room available for us to use next door to Mum and supplied us with tea, coffee and snacks etc. I would recommend this home a thousand times over for the care and attention they gave to my mum.
Reply from Angela Hooper, Operations Director at Chatterwood House Nursing Home

Thank you for taking the time to review Chatterwood at this difficult time. We value all feedback and I will share your kind words with Chatterwood's amazing team!

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Review from Keith E (Husband of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff of Chatterwood House for all their care, compassion, and courtesy of my wife while she was with them. Nothing was too much trouble she was treated with dignity and kindness during her stay and on her passing. They not only treated my wife they cared for the wider family
also. All of the team from top to bottom were without exception fabulous. We will be forever grateful to everyone for their compassion, help professionalism, and care of my wife. I am so glad that my wife was transferred from the hospital to Chatterwood House I will be eternally grateful to everyone there, she had 5-star treatment whilst there.
Reply from Carol Brown, Registered Manager at Chatterwood House Nursing Home

Thank you for your kind review, it was a privilege to look after your wife.

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Review from A B (Daughter of Resident) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was moved from the hospital to Chatterwood for palliative care. He was there for 3 weeks and was cared for by a very kind and professional staff who treated him with great dignity. When the paramedics were called to him they were extremely impressed with the nursing capabilities at Chatterwood,
and my father was kept out of pain and as comfortable as possible throughout his short stay. The whole team were without exception kind and caring to my father, but also very kind and caring to the family. I could not recommend them all more highly, from the carers to the nurses and all the behind-the-scenes staff too.
Reply from Angela Hooper, Operations Director at Chatterwood House Nursing Home

Thank you for your reveiw, I will share your kind words with the team. We all work hard to always give exceptional care and support to all our residents and their families.

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Review from Dave R (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chatterwood House Nursing Home is first class in my opinion, he could not have been in a better place at the end of his life. The staff looked after him like family. And kept us fully informed at all stages, I would highly recommend.
Reply from Angela Hooper, RN Home Manager at Chatterwood House Nursing Home

Thank you for kind words. It was a privilege to look after dad in his last weeks of his life.

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Review from Debbie W (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough for the care, compassion and kindness they afforded my mum in her last weeks of life. The support they offered to her and our family and her friends during this difficult time was simply amazing. Nothing was ever too much trouble and we felt welcomed as if we were visiting
Mum in her own home. Every single member of staff needs recognition and thanks for the whole experience for us all and we will be forever grateful. Thank you.
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Review from Keith T (Brother-in-law of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in Chatterwood House always welcomed people with a smile. They are always kind and caring to the residents with dignity. It is always fresh and very clean. Chattawood has a lovely homely feel. The home offers a variety of entertainment and activities. I would always be happy to recommend Chatterwood.
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Review from Mary-Anne B (Friend of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used to make weekly visits to care homes up to 10 years ago to visit parents and today, when I visited Chatterwood for the first time, it was a surprisingly pleasant experience by comparison! Nicely presented, no nasty smells and smiling staff and residents. Very commendable and worthy of a positive
comment.
Reply from Angela Hooper, Operations Manager at Chatterwood House Nursing Home

Thank you for all your kind words and positive feedback. I will share them with the cleaners and all other members of the team.

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Review from Prue R (Wife of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from Frankie N (Wife of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall experience, so very good - staff are caring at all times, sadly, they are so stretched but still always manage a smile and great kindness. Couldn't fault their caring and respect.
Reply from Angela Hooper, Operations Manager at Chatterwood House Nursing Home

Thank you, Frankie; we appreciate all feedback to ensure all our residents and families are receiving the best care and support possible.

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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Chatterwood House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.937 for Chatterwood House Nursing Home is calculated as follows: ( (192 Excellents x 5) + (13 Goods x 4) ) ÷ 205 Ratings = 4.937
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chatterwood House Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Angelica

Angelica Juncu

Job Title: Registered Manager Joined: 2024

I am a RGN but my passion is provide outstanding care for all our residents.

Lianne

Lianne Abbatt

Job Title: Clinical Lead Joined: 2010

I have worked for Milkwood Care for over 15 years, Chatterwood is my second home.

Frequently Asked Questions about Chatterwood House Nursing Home

What types of Care is Chatterwood House Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chatterwood House Nursing Home have?

There are 35 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Chatterwood House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chatterwood House Nursing Home to the centre of Liss?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chatterwood House Nursing Home to verify any information. View our terms and conditions. Chatterwood House Nursing Home has an Enhanced Service - more info.