Chatterwood House Nursing Home

Huntsbottom Lane, Hill Brow, Liss GU33 7PA
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9.9 105 Reviews
  • Chatterwood House Nursing Home, Liss
Chatterwood House nursing home is a converted Victorian building, and has undergone extensive renovations to create a beautiful care environment for up to 35 residents. The revamped home offers a spacious interior, combined with generous garden areas.

Though Chatterwood is ideal for long-term accommodation, where it welcomes friends and family to visit and maintains a friendly atmosphere, it can also offer its facilities for terminally ill patients, thanks to its team of highly-skilled care staff.

The home's staff have a flexible and sensitive approach towards residents' personal requirements, and run a popular activities programme that includes reminiscence therapy and musical movement, together with an annual fete.
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Care Provided by Chatterwood House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1650
  • Self-Funded Residential Dementia Care: £1300 – £1650
  • Self-Funded Nursing Care: £1550 – £1750
  • Self-Funded Nursing Dementia Care: £1550 – £1750
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2100

All fee are subject to assessment and are based of the needs of the resident

These prices are only a guideline, please contact Chatterwood House Nursing Home to find out the exact price for your requirements.

Contact Chatterwood House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chatterwood House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jack Newman (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (35)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is permitted at anytime

Parking

  • Free parking available.

Chatterwood House Nursing Home Reviews (105)

9.9

Chatterwood House Nursing Home has a Review Score of 9.9 (9.929) out of 10, based on 21 reviews in the last 2 years.
Over all time Chatterwood House Nursing Home has 105 reviews.

Overall Experience
  • 90
  • 13
  • 1
  • 0
  • 0
Date Published
  • 105
  • 8
  • 13
  • 21
  • 84
Reviewer Connection to Chatterwood House Nursing Home
  • 44
  • 19
  • 7
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 105, showing 21-40
Review from Keith E (Husband of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff of Chatterwood House for all their care, compassion, and courtesy of my wife while she was with them. Nothing was too much trouble she was treated with dignity and kindness during her stay and on her passing. They not only treated my wife they cared for the wider family
also. All of the team from top to bottom were without exception fabulous. We will be forever grateful to everyone for their compassion, help professionalism, and care of my wife. I am so glad that my wife was transferred from the hospital to Chatterwood House I will be eternally grateful to everyone there, she had 5-star treatment whilst there.
Reply from Carol Brown, Registered Manager at Chatterwood House Nursing HomeThank you for your kind review, it was a privilege to look after your wife.
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Review from A B (Daughter of Resident) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was moved from the hospital to Chatterwood for palliative care. He was there for 3 weeks and was cared for by a very kind and professional staff who treated him with great dignity. When the paramedics were called to him they were extremely impressed with the nursing capabilities at Chatterwood,
and my father was kept out of pain and as comfortable as possible throughout his short stay. The whole team were without exception kind and caring to my father, but also very kind and caring to the family. I could not recommend them all more highly, from the carers to the nurses and all the behind-the-scenes staff too.
Reply from Angela Hooper, Operations Director at Chatterwood House Nursing HomeThank you for your reveiw, I will share your kind words with the team. We all work hard to always give exceptional care and support to all our residents and their families.
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Review from Dave R (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chatterwood House Nursing Home is first class in my opinion, he could not have been in a better place at the end of his life. The staff looked after him like family. And kept us fully informed at all stages, I would highly recommend.
Reply from Angela Hooper, RN Home Manager at Chatterwood House Nursing HomeThank you for kind words. It was a privilege to look after dad in his last weeks of his life.
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Review from Debbie W (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough for the care, compassion and kindness they afforded my mum in her last weeks of life. The support they offered to her and our family and her friends during this difficult time was simply amazing. Nothing was ever too much trouble and we felt welcomed as if we were visiting
Mum in her own home. Every single member of staff needs recognition and thanks for the whole experience for us all and we will be forever grateful. Thank you.
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Review from Keith T (Brother-in-law of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in Chatterwood House always welcomed people with a smile. They are always kind and caring to the residents with dignity. It is always fresh and very clean. Chattawood has a lovely homely feel. The home offers a variety of entertainment and activities. I would always be happy to recommend Chatterwood.
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Review from Mary-Anne B (Friend of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used to make weekly visits to care homes up to 10 years ago to visit parents and today, when I visited Chatterwood for the first time, it was a surprisingly pleasant experience by comparison! Nicely presented, no nasty smells and smiling staff and residents. Very commendable and worthy of a positive
comment.
Reply from Angela Hooper, Operations Manager at Chatterwood House Nursing HomeThank you for all your kind words and positive feedback. I will share them with the cleaners and all other members of the team.
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Review from Prue R (Wife of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from Frankie N (Wife of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall experience, so very good - staff are caring at all times, sadly, they are so stretched but still always manage a smile and great kindness. Couldn't fault their caring and respect.
Reply from Angela Hooper, Operations Manager at Chatterwood House Nursing HomeThank you, Frankie; we appreciate all feedback to ensure all our residents and families are receiving the best care and support possible.
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Review from Michael H (Son of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased, the staff are very nice, pleasant and helpful.
Since arriving, my mother's health and happiness have increased and improved enormously.
My only complaint is that when it comes to the food, the portions are too large and there could be a greater variety of vegetables.
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Review from S H (Next of Kin) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding level of care for such a short time with you (one week). Attention to detail, not only with the patient but keeping next of kin informed.
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Review from J M (Son of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, kindness, humanity and professionalism of all the staff at Chatterwood House Nursing Home were truly outstanding. It all made my mother's final months as comfortable as the circumstances would allow. The same wonderful values shown by the home to my mother were also shown to my brother and
myself as well as to the wider family and to friends. We all will be forever grateful. Thank you Chatterwood House Nursing Home.
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Review from Siobhan M (Daughter of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Chatterwood in approx March 2022. It took a while for Mum to settle due to being moved from a home that was closed down. The care and support have been very good, and when my mum was recently taken ill overnight, the nurses kept me up to date at all times. My mum can be stubborn,
but the carers always leave her happy. I have no issues with any of the 24-hour team at Chatterwood, and the home is always spotless.
Reply from Grant Douglas, Operations Director at Chatterwood House Nursing HomeThank you for the lovely review; we will pass this on to our staff team.
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Review from Martin E (Son of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My primary point of contact is so helpful and understanding, she always takes the time to talk through any questions I might have, and keeps me updated on any changes or new information.
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Review from Carol N (Daughter of Resident) published on 26 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last two months of her life at Chatterwood House Nursing Home where the care given to her was exemplary. The staff showed such kindness and compassion and nothing was too much trouble. Their professionalism gave me peace of mind knowing that she couldn't have been in better hands,
a godsend during this difficult time for me and my family. Mum's room was so spacious and always kept clean, with views of the birds and trees from her windows giving a wonderful, peaceful setting, much like the whole building itself. I will always be extremely grateful to the staff at Chatterwood.
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Review from Caroline J (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last three months of her life at Chatterwood House Nursing Home, the standard of care was exceptional, not only the way they looked after my mother but also the way they treated the relatives, nothing was too much trouble for the staff even though they were busy. The gentleman that
was in charge at night was the kindest, most caring person you could ever want to assist you and your mum in her final hours.
Reply from Grant Douglas, Operations Director at Chatterwood House Nursing HomeThank you for your lovely review which we will pass on to our team at Chatterwood.
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Review from Gillian J (Daughter-in-law of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the care my relative received, the staff were very caring. The rooms for residents were lovely and updated. Plenty of activity care for residents. Management was excellent and the end-of-life care was treated with much dignity.
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Review from John I (Son-in-law of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was cared for at Chatterwood House Nursing Home. The staff all really cared for her in a very difficult time for us. The management were always on hand to answer any concerns. Her room was always clean and tidy and we knew she was safe. Her passing was treated with dignity and compassion.
We can not thank all the staff and management team enough.
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Review from Stephen H (Son of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have asked for a better experience for my mother before she passed in January. The staff throughout the facility were caring and compassionate, always helpful and willing to meet our requirements. I always felt my mother was in good hands since she became a resident.
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Review from P H (Son of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A big thank you to all the staff for looking after my mum. She was always treated with kindness; this is something, as a family, we will never forget.
Reply from Grant Douglas, Operations Director at Chatterwood House Nursing HomeThank you for your lovely review; this will be passed on to our dedicated staff team.
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Review from Topsy F (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed for a couple of weeks (respite care). I was very impressed with the care provided. The staff were exceptionally patient with my mother, they constantly kept me informed and updated with her progress. Living far away it was great to have such good communication with the home. I was also
able to speak to my mother on the phone whenever I wanted.
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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Chatterwood House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Chatterwood House Nursing Home is calculated as follows: ( (222 Excellents x 5) + (17 Goods x 4) ) ÷ 239 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chatterwood House Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Lianne

Lianne Abbatt

Job Title: Clinical Lead Joined: 2010

I have worked for Milkwood Care for over 15 years, Chatterwood is my second home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chatterwood House Nursing Home to verify any information. View our terms and conditions. Chatterwood House Nursing Home has an Enhanced Service - more info.