






Chatterwood House nursing home is a converted Victorian building, and has undergone extensive renovations to create a beautiful care environment for up to 35 residents. The revamped home offers a spacious interior, combined with generous garden areas.
Though Chatterwood is ideal for long-term accommodation, where it welcomes friends and family to visit and maintains a friendly atmosphere, it can also offer its facilities for terminally ill patients, thanks to its team...
Care Provided by Chatterwood House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fee are subject to assessment and are based of the needs of the resident and exclusive of FNC (Funded Nursing Care) payments.
The price(s) shown are provided by the care home. Contact Chatterwood House Nursing Home for full pricing details and T&Cs.
Contact Chatterwood House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Milkwood Care Ltd
- Private Owned
Person in charge
- Jack Newman (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 2
Room Information
- Single Rooms (35)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (35)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting is permitted at anytime
Parking
- Free parking available.
Chatterwood House Nursing Home Reviews (109)
Chatterwood House Nursing Home has a Review Score of 9.9 (9.936) out of 10, based on 22 reviews in the last 2 years.
Over all time Chatterwood House Nursing Home has 109 reviews.
The first time I visited, I was greeted by a very friendly reception team and escorted to my friend's room. I was offered a tea or coffee. My friend's care was amazing - she wanted for nothing/ I regularly saw a member of staff sitting holding her hand and comforting her. The room and home was spotless. I recommend Chatterwood House Nursing Home 100%!
Thank you for taking the time to review Chatterwood. We are so pleased your friend is happy with the care and their room. I will pass your feedback onto all the staff that work in the home.
The staff were attentive and everyone went the extra mile.
The staff were always checking in with me to make sure I was ok and coping, offering refreshments and a friendly ear. The cleaning staff as well were always engaging with me and were so kind as well as the medical team.
I would not hesitate to recommend this nursing home.
Thank you for your kind words. The team work hard to ensure all residents are happy.
We were immediately made to feel welcome. The staff were very friendly and helpful. They made my Mum feel welcome and safe. I would recommend it.
Thank you for your review, I am glad you have all had a positive experience at Chatterwood.
My dear mum was looked after so well at Chatterwood. The staff were lovely and friendly - the building and surroundings were beautiful. There were great activities for Mum to join in with - singers, and cookery, on the day she left us there was a fun D-Day event. It was an emotional and sad day for me and my family as we gathered close to Mum as she went on her final journey but the staff looked after us - and made a room available for us to use next door to Mum and supplied us with tea, coffee and snacks etc. I would recommend this home a thousand times over for the care and attention they gave to my mum.
Thank you for taking the time to review Chatterwood at this difficult time. We value all feedback and I will share your kind words with Chatterwood's amazing team!
I would like to thank the staff of Chatterwood House for all their care, compassion, and courtesy of my wife while she was with them. Nothing was too much trouble she was treated with dignity and kindness during her stay and on her passing. They not only treated my wife they cared for the wider family also. All of the team from top to bottom were without exception fabulous. We will be forever grateful to everyone for their compassion, help professionalism, and care of my wife. I am so glad that my wife was transferred from the hospital to Chatterwood House I will be eternally grateful to everyone there, she had 5-star treatment whilst there.
Thank you for your kind review, it was a privilege to look after your wife.
My father was moved from the hospital to Chatterwood for palliative care. He was there for 3 weeks and was cared for by a very kind and professional staff who treated him with great dignity. When the paramedics were called to him they were extremely impressed with the nursing capabilities at Chatterwood, and my father was kept out of pain and as comfortable as possible throughout his short stay. The whole team were without exception kind and caring to my father, but also very kind and caring to the family. I could not recommend them all more highly, from the carers to the nurses and all the behind-the-scenes staff too.
Thank you for your reveiw, I will share your kind words with the team. We all work hard to always give exceptional care and support to all our residents and their families.
Chatterwood House Nursing Home is first class in my opinion, he could not have been in a better place at the end of his life. The staff looked after him like family. And kept us fully informed at all stages, I would highly recommend.
Thank you for kind words. It was a privilege to look after dad in his last weeks of his life.
I cannot praise the staff enough for the care, compassion and kindness they afforded my mum in her last weeks of life. The support they offered to her and our family and her friends during this difficult time was simply amazing. Nothing was ever too much trouble and we felt welcomed as if we were visiting Mum in her own home. Every single member of staff needs recognition and thanks for the whole experience for us all and we will be forever grateful. Thank you.
The staff in Chatterwood House always welcomed people with a smile. They are always kind and caring to the residents with dignity. It is always fresh and very clean. Chattawood has a lovely homely feel. The home offers a variety of entertainment and activities. I would always be happy to recommend Chatterwood.
I used to make weekly visits to care homes up to 10 years ago to visit parents and today, when I visited Chatterwood for the first time, it was a surprisingly pleasant experience by comparison! Nicely presented, no nasty smells and smiling staff and residents. Very commendable and worthy of a positive comment.
Thank you for all your kind words and positive feedback. I will share them with the cleaners and all other members of the team.
Excellent.
Overall experience, so very good - staff are caring at all times, sadly, they are so stretched but still always manage a smile and great kindness. Couldn't fault their caring and respect.
Thank you, Frankie; we appreciate all feedback to ensure all our residents and families are receiving the best care and support possible.
Since arriving, my mother's health and happiness have increased and improved enormously.
My only complaint is that when it comes to the food, the portions are too large and there could be a greater variety of vegetables.
Outstanding level of care for such a short time with you (one week). Attention to detail, not only with the patient but keeping next of kin informed.
The care, kindness, humanity and professionalism of all the staff at Chatterwood House Nursing Home were truly outstanding. It all made my mother's final months as comfortable as the circumstances would allow. The same wonderful values shown by the home to my mother were also shown to my brother and myself as well as to the wider family and to friends. We all will be forever grateful. Thank you Chatterwood House Nursing Home.
My mother moved into Chatterwood in approx March 2022. It took a while for Mum to settle due to being moved from a home that was closed down. The care and support have been very good, and when my mum was recently taken ill overnight, the nurses kept me up to date at all times. My mum can be stubborn, but the carers always leave her happy. I have no issues with any of the 24-hour team at Chatterwood, and the home is always spotless.
Thank you for the lovely review; we will pass this on to our staff team.
My primary point of contact is so helpful and understanding, she always takes the time to talk through any questions I might have, and keeps me updated on any changes or new information.
My mother spent the last two months of her life at Chatterwood House Nursing Home where the care given to her was exemplary. The staff showed such kindness and compassion and nothing was too much trouble. Their professionalism gave me peace of mind knowing that she couldn't have been in better hands, a godsend during this difficult time for me and my family. Mum's room was so spacious and always kept clean, with views of the birds and trees from her windows giving a wonderful, peaceful setting, much like the whole building itself. I will always be extremely grateful to the staff at Chatterwood.
My mother spent the last three months of her life at Chatterwood House Nursing Home, the standard of care was exceptional, not only the way they looked after my mother but also the way they treated the relatives, nothing was too much trouble for the staff even though they were busy. The gentleman that was in charge at night was the kindest, most caring person you could ever want to assist you and your mum in her final hours.
Thank you for your lovely review which we will pass on to our team at Chatterwood.
Very impressed with the care my relative received, the staff were very caring. The rooms for residents were lovely and updated. Plenty of activity care for residents. Management was excellent and the end-of-life care was treated with much dignity.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Chatterwood House Nursing Home.
Accreditations
There are no accreditations posted yet for Chatterwood House Nursing Home.
Meet the Team (2)

I have worked for Milkwood Care since 2018, where I joined as a Care Assistant at our sister home, Milkwood House. Having had my grandparents in Milkwood House for 9 years in total, I have an understanding of the home from both the perspective of a carer and a relative. Ensuring our residents have a fulfilled and settled/comfortable life is our priority, with support to our relatives to understand conditions, etc.

I have worked for Milkwood Care for over 15 years, Chatterwood is my second home.
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