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Chatterwood House Nursing Home

Huntsbottom Lane, Hill Brow, Liss, Hampshire GU33 7PA
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Chatterwood House Nursing Home, Liss
Chatterwood House Nursing Home, Liss
Chatterwood House Nursing Home, Liss

Chatterwood House nursing home is a converted Victorian building, and has undergone extensive renovations to create a beautiful care environment for up to 35 residents. The revamped home offers a spacious interior, combined with generous garden areas.

Though Chatterwood is ideal for long-term accommodation, where it welcomes friends and family to visit and maintains a friendly atmosphere, it can also offer its facilities for terminally ill patients, thanks to its team...  

Care Provided by Chatterwood House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,650 - £1,750£1,650 - £1,750
Residential Dementia Care£1,650 - £1,750£1,650 - £1,750
Nursing Care£1,650 - £1,750£1,650 - £1,750
Nursing Dementia Care£1,650 - £1,750£1,650 - £1,750

All fee are subject to assessment and are based of the needs of the resident and exclusive of FNC (Funded Nursing Care) payments.

Contact Chatterwood House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Jack Newman (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (35)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visiting is permitted at anytime

Parking

  • Free parking available.

Chatterwood House Nursing Home Reviews (109)

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9.9

Chatterwood House Nursing Home has a Review Score of 9.9 (9.936) out of 10, based on 22 reviews in the last 2 years. Over all time Chatterwood House Nursing Home has 109 reviews.

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Review from Pauline L (Friend of Resident) published on 10 December 2024 Submitted via Postal Card
Overall Experience

The first time I visited, I was greeted by a very friendly reception team and escorted to my friend's room. I was offered a tea or coffee. My friend's care was amazing - she wanted for nothing/ I regularly saw a member of staff sitting holding her hand and comforting her. The room and home was spotless. I recommend Chatterwood House Nursing Home 100%!

Reply from Angela Hooper, Operations Director at Chatterwood House Nursing Home

Thank you for taking the time to review Chatterwood. We are so pleased your friend is happy with the care and their room. I will pass your feedback onto all the staff that work in the home.

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Review from J C (Friend of Resident) published on 1 October 2024 Submitted via Website
Overall Experience
My friend was treated with kindness and compassion throughout her short stay.
The staff were attentive and everyone went the extra mile.
The staff were always checking in with me to make sure I was ok and coping, offering refreshments and a friendly ear. The cleaning staff as well were always engaging with me and were so kind as well as the medical team.

I would not hesitate to recommend this nursing home.

Reply from Carol Brown, Home Manager at Chatterwood House Nursing Home

Thank you for your kind words. The team work hard to ensure all residents are happy.

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Review from S C (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card
Overall Experience

We were immediately made to feel welcome. The staff were very friendly and helpful. They made my Mum feel welcome and safe. I would recommend it.

Reply from Angela Hooper, Operations Director at Chatterwood House Nursing Home

Thank you for your review, I am glad you have all had a positive experience at Chatterwood.

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Review from Stewart James B (Son of Resident) published on 24 June 2024 Submitted via Website
Overall Experience

My dear mum was looked after so well at Chatterwood. The staff were lovely and friendly - the building and surroundings were beautiful. There were great activities for Mum to join in with - singers, and cookery, on the day she left us there was a fun D-Day event. It was an emotional and sad day for me and my family as we gathered close to Mum as she went on her final journey but the staff looked after us - and made a room available for us to use next door to Mum and supplied us with tea, coffee and snacks etc. I would recommend this home a thousand times over for the care and attention they gave to my mum.

Reply from Angela Hooper, Operations Director at Chatterwood House Nursing Home

Thank you for taking the time to review Chatterwood at this difficult time. We value all feedback and I will share your kind words with Chatterwood's amazing team!

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Review from Keith E (Husband of Resident) published on 17 June 2024 Submitted via Website
Overall Experience

I would like to thank the staff of Chatterwood House for all their care, compassion, and courtesy of my wife while she was with them. Nothing was too much trouble she was treated with dignity and kindness during her stay and on her passing. They not only treated my wife they cared for the wider family also. All of the team from top to bottom were without exception fabulous. We will be forever grateful to everyone for their compassion, help professionalism, and care of my wife. I am so glad that my wife was transferred from the hospital to Chatterwood House I will be eternally grateful to everyone there, she had 5-star treatment whilst there.

Reply from Carol Brown, Registered Manager at Chatterwood House Nursing Home

Thank you for your kind review, it was a privilege to look after your wife.

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Review from A B (Daughter of Resident) published on 4 March 2024 Submitted via Website
Overall Experience

My father was moved from the hospital to Chatterwood for palliative care. He was there for 3 weeks and was cared for by a very kind and professional staff who treated him with great dignity. When the paramedics were called to him they were extremely impressed with the nursing capabilities at Chatterwood, and my father was kept out of pain and as comfortable as possible throughout his short stay. The whole team were without exception kind and caring to my father, but also very kind and caring to the family. I could not recommend them all more highly, from the carers to the nurses and all the behind-the-scenes staff too.

Reply from Angela Hooper, Operations Director at Chatterwood House Nursing Home

Thank you for your reveiw, I will share your kind words with the team. We all work hard to always give exceptional care and support to all our residents and their families.

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Review from Dave R (Son of Resident) published on 31 January 2024 Submitted via Website
Overall Experience

Chatterwood House Nursing Home is first class in my opinion, he could not have been in a better place at the end of his life. The staff looked after him like family. And kept us fully informed at all stages, I would highly recommend.

Reply from Angela Hooper, RN Home Manager at Chatterwood House Nursing Home

Thank you for kind words. It was a privilege to look after dad in his last weeks of his life.

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Review from Debbie W (Daughter of Resident) published on 30 November 2023 Submitted via Website
Overall Experience

I cannot praise the staff enough for the care, compassion and kindness they afforded my mum in her last weeks of life. The support they offered to her and our family and her friends during this difficult time was simply amazing. Nothing was ever too much trouble and we felt welcomed as if we were visiting Mum in her own home. Every single member of staff needs recognition and thanks for the whole experience for us all and we will be forever grateful. Thank you.

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Review from Keith T (Brother-in-law of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience

The staff in Chatterwood House always welcomed people with a smile. They are always kind and caring to the residents with dignity. It is always fresh and very clean. Chattawood has a lovely homely feel. The home offers a variety of entertainment and activities. I would always be happy to recommend Chatterwood.

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Review from Mary-Anne B (Friend of Resident) published on 29 September 2023 Submitted via Website
Overall Experience

I used to make weekly visits to care homes up to 10 years ago to visit parents and today, when I visited Chatterwood for the first time, it was a surprisingly pleasant experience by comparison! Nicely presented, no nasty smells and smiling staff and residents. Very commendable and worthy of a positive comment.

Reply from Angela Hooper, Operations Manager at Chatterwood House Nursing Home

Thank you for all your kind words and positive feedback. I will share them with the cleaners and all other members of the team.

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Review from Prue R (Wife of Resident) published on 21 August 2023 Submitted via Postal Card
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Excellent.

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Review from Frankie N (Wife of Resident) published on 3 July 2023 Submitted via Postal Card
Overall Experience

Overall experience, so very good - staff are caring at all times, sadly, they are so stretched but still always manage a smile and great kindness. Couldn't fault their caring and respect.

Reply from Angela Hooper, Operations Manager at Chatterwood House Nursing Home

Thank you, Frankie; we appreciate all feedback to ensure all our residents and families are receiving the best care and support possible.

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Review from Michael H (Son of Resident) published on 27 June 2023 Submitted via Postal Card
Overall Experience
I am very pleased, the staff are very nice, pleasant and helpful.
Since arriving, my mother's health and happiness have increased and improved enormously.

My only complaint is that when it comes to the food, the portions are too large and there could be a greater variety of vegetables.

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Review from S H (Next of Kin) published on 18 May 2023 Submitted via Postal Card
Overall Experience

Outstanding level of care for such a short time with you (one week). Attention to detail, not only with the patient but keeping next of kin informed.

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Review from J M (Son of Resident) published on 13 April 2023 Submitted via Postal Card
Overall Experience

The care, kindness, humanity and professionalism of all the staff at Chatterwood House Nursing Home were truly outstanding. It all made my mother's final months as comfortable as the circumstances would allow. The same wonderful values shown by the home to my mother were also shown to my brother and myself as well as to the wider family and to friends. We all will be forever grateful. Thank you Chatterwood House Nursing Home.

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Review from Siobhan M (Daughter of Resident) published on 8 December 2022 Submitted via Website
Overall Experience

My mother moved into Chatterwood in approx March 2022. It took a while for Mum to settle due to being moved from a home that was closed down. The care and support have been very good, and when my mum was recently taken ill overnight, the nurses kept me up to date at all times. My mum can be stubborn, but the carers always leave her happy. I have no issues with any of the 24-hour team at Chatterwood, and the home is always spotless.

Reply from Grant Douglas, Operations Director at Chatterwood House Nursing Home

Thank you for the lovely review; we will pass this on to our staff team.

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Review from Martin E (Son of Resident) published on 29 November 2022 Submitted via Website
Overall Experience

My primary point of contact is so helpful and understanding, she always takes the time to talk through any questions I might have, and keeps me updated on any changes or new information.

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Review from Carol N (Daughter of Resident) published on 26 September 2022 Submitted via Website
Overall Experience

My mother spent the last two months of her life at Chatterwood House Nursing Home where the care given to her was exemplary. The staff showed such kindness and compassion and nothing was too much trouble. Their professionalism gave me peace of mind knowing that she couldn't have been in better hands, a godsend during this difficult time for me and my family. Mum's room was so spacious and always kept clean, with views of the birds and trees from her windows giving a wonderful, peaceful setting, much like the whole building itself. I will always be extremely grateful to the staff at Chatterwood.

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Review from Caroline J (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card
Overall Experience

My mother spent the last three months of her life at Chatterwood House Nursing Home, the standard of care was exceptional, not only the way they looked after my mother but also the way they treated the relatives, nothing was too much trouble for the staff even though they were busy. The gentleman that was in charge at night was the kindest, most caring person you could ever want to assist you and your mum in her final hours.

Reply from Grant Douglas, Operations Director at Chatterwood House Nursing Home

Thank you for your lovely review which we will pass on to our team at Chatterwood.

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Review from Gillian J (Daughter-in-law of Resident) published on 18 July 2022 Submitted via Postal Card
Overall Experience

Very impressed with the care my relative received, the staff were very caring. The rooms for residents were lovely and updated. Plenty of activity care for residents. Management was excellent and the end-of-life care was treated with much dignity.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 December 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (2)

Jack Newman
Jack NewmanJob Title:Registered ManagerJoined: 2018

I have worked for Milkwood Care since 2018, where I joined as a Care Assistant at our sister home, Milkwood House. Having had my grandparents in Milkwood House for 9 years in total, I have an understanding of the home from both the perspective of a carer and a relative. Ensuring our residents have a fulfilled and settled/comfortable life is our priority, with support to our relatives to understand conditions, etc.

Lianne Abbatt
Lianne AbbattJob Title:Clinical LeadJoined: 2010

I have worked for Milkwood Care for over 15 years, Chatterwood is my second home.

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