Chatterwood House Nursing Home

Huntsbottom Lane, Hill Brow, Liss GU33 7PA
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9.9 97 Reviews
  • Chatterwood House Nursing Home, Liss
Chatterwood House nursing home is a converted Victorian building, and has undergone extensive renovations to create a beautiful care environment for up to 35 residents. The revamped home offers a spacious interior, combined with generous garden areas.

Though Chatterwood is ideal for long-term accommodation, where it welcomes friends and family to visit and maintains a friendly atmosphere, it can also offer its facilities for terminally ill patients, thanks to its team of highly-skilled care staff.

The home's staff have a flexible and sensitive approach towards residents' personal requirements, and run a popular activities programme that includes reminiscence therapy and musical movement, together with an annual fete.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1800
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1550 – £1750
  • Self-Funded Nursing Dementia Care: £1550 – £1750
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2100

All fee are subject to assessment and are based of the needs of the resident

These prices are only a guideline, please contact Chatterwood House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Angelica Juncu (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Nursing needs
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (35)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is permitted at anytime

Parking

  • Free parking available.

Chatterwood House Nursing Home Reviews (97)

9.9

Chatterwood House Nursing Home has a Review Score of 9.9 (9.937) out of 10, based on 18 reviews in the last 2 years.
Over all time Chatterwood House Nursing Home has 97 reviews.

Overall Experience
  • 82
  • 13
  • 1
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Date Published
  • 97
  • 5
  • 10
  • 18
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Reviewer Connection to Chatterwood House Nursing Home
  • 39
  • 17
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 97, showing 21-40
Review from Michael H (Son of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased, the staff are very nice, pleasant and helpful.
Since arriving, my mother's health and happiness have increased and improved enormously.
My only complaint is that when it comes to the food, the portions are too large and there could be a greater variety of vegetables.
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Review from S H (Next of Kin) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding level of care for such a short time with you (one week). Attention to detail, not only with the patient but keeping next of kin informed.
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Review from J M (Son of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, kindness, humanity and professionalism of all the staff at Chatterwood House Nursing Home were truly outstanding. It all made my mother's final months as comfortable as the circumstances would allow. The same wonderful values shown by the home to my mother were also shown to my brother and
myself as well as to the wider family and to friends. We all will be forever grateful. Thank you Chatterwood House Nursing Home.
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Review from Siobhan M (Daughter of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Chatterwood in approx March 2022. It took a while for Mum to settle due to being moved from a home that was closed down. The care and support have been very good, and when my mum was recently taken ill overnight, the nurses kept me up to date at all times. My mum can be stubborn,
but the carers always leave her happy. I have no issues with any of the 24-hour team at Chatterwood, and the home is always spotless.
Reply from Grant Douglas, Operations Director at Chatterwood House Nursing Home

Thank you for the lovely review; we will pass this on to our staff team.

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Review from Martin E (Son of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My primary point of contact is so helpful and understanding, she always takes the time to talk through any questions I might have, and keeps me updated on any changes or new information.
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Review from Carol N (Daughter of Resident) published on 26 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last two months of her life at Chatterwood House Nursing Home where the care given to her was exemplary. The staff showed such kindness and compassion and nothing was too much trouble. Their professionalism gave me peace of mind knowing that she couldn't have been in better hands,
a godsend during this difficult time for me and my family. Mum's room was so spacious and always kept clean, with views of the birds and trees from her windows giving a wonderful, peaceful setting, much like the whole building itself. I will always be extremely grateful to the staff at Chatterwood.
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Review from Caroline J (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last three months of her life at Chatterwood House Nursing Home, the standard of care was exceptional, not only the way they looked after my mother but also the way they treated the relatives, nothing was too much trouble for the staff even though they were busy. The gentleman that
was in charge at night was the kindest, most caring person you could ever want to assist you and your mum in her final hours.
Reply from Grant Douglas, Operations Director at Chatterwood House Nursing Home

Thank you for your lovely review which we will pass on to our team at Chatterwood.

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Review from Gillian J (Daughter-in-law of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the care my relative received, the staff were very caring. The rooms for residents were lovely and updated. Plenty of activity care for residents. Management was excellent and the end-of-life care was treated with much dignity.
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Review from John I (Son-in-law of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was cared for at Chatterwood House Nursing Home. The staff all really cared for her in a very difficult time for us. The management were always on hand to answer any concerns. Her room was always clean and tidy and we knew she was safe. Her passing was treated with dignity and compassion.
We can not thank all the staff and management team enough.
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Review from Stephen H (Son of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have asked for a better experience for my mother before she passed in January. The staff throughout the facility were caring and compassionate, always helpful and willing to meet our requirements. I always felt my mother was in good hands since she became a resident.
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Review from P H (Son of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A big thank you to all the staff for looking after my mum. She was always treated with kindness; this is something, as a family, we will never forget.
Reply from Grant Douglas, Operations Director at Chatterwood House Nursing Home

Thank you for your lovely review; this will be passed on to our dedicated staff team.

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Review from Topsy F (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed for a couple of weeks (respite care). I was very impressed with the care provided. The staff were exceptionally patient with my mother, they constantly kept me informed and updated with her progress. Living far away it was great to have such good communication with the home. I was also
able to speak to my mother on the phone whenever I wanted.
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Review from G D (Sister of Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very friendly and greet me by name when I arrive. They all seem very caring towards my sister and have a lot of patience with her even those who are quite young. The home is well looked after and maintained as are the grounds. I probably won't be seeing her now for several weeks due
to the Covid lockdown but I am sure they will look after her.
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Review from J D (Wife of Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Chatterwood since November 2020. He has been very well looked after. He seems to have settled in very well and all the staff seem very friendly and keep in touch very well. I would recommend Chatterwood and thankful we found it.
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Review from T W (Daughter of Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Chatterwood since November 2020. When I visit he always seems happy. The staff are lovely and keep our family informed. When I phone I always come off the phone happy.
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Review from Shirley M (Daughter of Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Each time I arrive to visit my mother I have been made very welcome, even in these difficult times. My mother always appears very well cared for when she has been dressed and ready to see me. Sometimes she is still in bed as I visit quite early and the majority of the time, again, very cared for. I
find all the staff extremely attentive towards my mother.
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Review from H W (Daughter of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Chatterwood for only a short time but the care she has received is amazing. The home is spotlessly clean and there is a wonderful respectful atmosphere from the moment I walked in the door. My mother's room is beautiful and nothing was too much trouble to make sure my mother is
comfortable and happy.
Reply from Lianne Abbatt, RN Home Manager at Chatterwood House Nursing Home

Thank you for your kind words, I will pass your comments on to the team.

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Review from Jason R (Son of Resident) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the last few weeks, I have witnessed pure professionalism from the whole team at Chatterwood House. The level of care that they have provided for my mother has been exceptionally high. I would also like to thank the staff on handling the recent pandemic with again, professionalism and care. I have
witnessed care given to my mother from staff who are highly trained and dedicated to help their residents. I am truly grateful. Thank you!
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Review from Cheri G (Daughter of Resident) published on 14 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was diagnosed with a terminal brain tumour in early 2020. Hampshire social services helped locate a space at Chatterwood and I was impressed with how clean and tidy the home was and how friendly all of the staff were.
Dad moved in March and was so happy for the last three months of his life.
The staff welcomed him and he became very much a part of their team and the family. Whether it was joining their team meetings dancing and singing or watching TV together dad said it was the best decision he made moving there.
Even when he entered the final few days the staffs level of care was second to none. They were attentive to his needs and he passed away pain-free and with dignity.
I can’t thank the manager and the team enough for looking after dad so well and allaying all my fears. They took the stress out of the situation.
Thank you!
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Review from J D (Daughter of Resident) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and attention that my mother receives from all the staff. She is extremely well cared for by everyone. The staff treat her with great dignity and always keep me well informed about her wellbeing and health.
Reply from Grant Douglas, Operations Director at Chatterwood House Nursing Home

Thank you for your lovely review; I will pass onto the staff at Chatterwood.

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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Chatterwood House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.937 for Chatterwood House Nursing Home is calculated as follows: ( (192 Excellents x 5) + (13 Goods x 4) ) ÷ 205 Ratings = 4.937
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chatterwood House Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Angelica

Angelica Juncu

Job Title: Registered Manager Joined: 2024

I am a RGN but my passion is provide outstanding care for all our residents.

Lianne

Lianne Abbatt

Job Title: Clinical Lead Joined: 2010

I have worked for Milkwood Care for over 15 years, Chatterwood is my second home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chatterwood House Nursing Home to verify any information. View our terms and conditions. Chatterwood House Nursing Home has an Enhanced Service - more info.