Chatterwood House Nursing Home

Huntsbottom Lane, Hill Brow, Liss GU33 7PA
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9.9 97 Reviews
  • Chatterwood House Nursing Home, Liss
Chatterwood House nursing home is a converted Victorian building, and has undergone extensive renovations to create a beautiful care environment for up to 35 residents. The revamped home offers a spacious interior, combined with generous garden areas.

Though Chatterwood is ideal for long-term accommodation, where it welcomes friends and family to visit and maintains a friendly atmosphere, it can also offer its facilities for terminally ill patients, thanks to its team of highly-skilled care staff.

The home's staff have a flexible and sensitive approach towards residents' personal requirements, and run a popular activities programme that includes reminiscence therapy and musical movement, together with an annual fete.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1800
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1550 – £1750
  • Self-Funded Nursing Dementia Care: £1550 – £1750
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2100

All fee are subject to assessment and are based of the needs of the resident

These prices are only a guideline, please contact Chatterwood House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Angelica Juncu (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Nursing needs
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (35)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visiting is permitted at anytime

Parking

  • Free parking available.

Chatterwood House Nursing Home Reviews (97)

Total of 97, showing 61-80
9.9

Chatterwood House Nursing Home has a Review Score of 9.9 (9.940) out of 10, based on 19 reviews in the last 2 years. Over all time Chatterwood House Nursing Home has 97 reviews.

Overall Experience

  • 82
  • 13
  • 1
  • 0
  • 0

Date Published

97
5
10
19
78

Review from Ken P (Son-in-law of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law went into Chatterwood Nursing Home on 16th March 2018. She was deteriorating health wise. From day one, she was looked after in such a good way. The staff showed her a lot of care and affection. There was nothing they wouldn't do to make her and all the other residents comfortable and
happy. They also showed respect for her relations. I cannot fault them in any way. My mother in Law died on 20th June. If one day I needed to go into care, make it Chatterwood please.

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Review from Jenny T (Daughter of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother recently spent 3 weeks here for end of life care. She had been diagnosed with advanced, inoperable cancer & we did not know how long she had to live. As a retired nurse, I was concerned the care would be good enough for my mum. I need not have worried. Whether day or night mum was cared for
by kind & caring nurses & carers, led by a strong & visible manager. Everyone was so friendly & respectful - from the cook to the lady who did the laundry, to the handyman. There was continuity of care from regular staff & the staffing levels were good. Mum’s pain relief was well managed & this was a comfort to us all in her final days. Thankyou Chatterwood.

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Review from A B (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chatterwood is an excellent nursing home with caring staff and excellent cleanliness. Nice, bright and airy decor. The Manager is excellent, who is always available when needed.

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Review from Valerie (Daughter of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently come to stay at Chatterwood and is settling in extremely well. Mum has dementia and does not accept that she needs help as she is a very independent person. All the staff at Chatterwood have been sensitive to this and mum looks so much better after only a few days in their care.
I was concerned that mum would find it difficult to settle and whilst it is very early days, I am most impressed with the way the staff have helped her. The newly refurbished lounge areas and new extension for bedrooms are very welcoming and bright and mum says the bed is very comfortable!

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Review from T B (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was not on the hospital list for care homes. We found it on the internet search. Drove around the area and of the five homes we viewed, this stood out. The building has just been refurbished to a very high standard. The bedrooms and ensuite facilities were very good. The staff here go that extra
bit to look after the people staying here. We as a family when visiting were treated with a warm and friendly welcome.


My mother has a small food intake and can be fussy but her wishes were always accounted for.

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Review from C Y (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chatterwood Nursing Home is a real home from home.
Situated in the quiet Hampshire countryside it offers excellent care, plus a wide range of activities.
From the manager to all the dedicated staff, we could not have wished for more attentive care for our mother.
Nothing was too much trouble.
The
bright spacious rooms and communal areas are kept spotlessly clean.
A daily choice of meals was always on offer with everyone getting together.
We can't thank them enough and would recommend this Nursing Home.

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Review from Wendy H (Wife of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic, especially with my husband who can be very trying at times. Brilliant.

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Review from Laurence H (Husband of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has recently passed away at this home following a residency of more than three and a half years. During this period she has always received nothing but the most excellent of care. The management and staff are just the best. They really do care, they are unselfish, compassionate, respectful towards
dignity, supportive to both residents and relatives. With its new extension and total refurbishment, the home must be the best of its type in the area.

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Review from Jean S (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff team are very caring and responsive from management to kitchen staff. All rooms have first class decor and are kept clean and tidy. There is a good choice of food and enough activities. Overall rating 10/10.

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Review from Alison H (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives outstanding care from everyone here.
It is a lovely home and I feel so very fortunate for mum to be here.
I also get amazing support for me at this difficult time.
All the staff are so caring, lovely and always there to listen and help.
I am always singing the home's praises around
the village.

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Review from Paula M (Granddaughter of Resident) published on 25 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Chatterwood are extremely warm and pay special attention to each resident.


The food is of good quality, and the residents are encouraged to be as independent as they can comfortably be.


I would highly recommend this care facility, families can rest assured that their loved ones are

being well looked after by very kind staff.

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Review from J T (Friend of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Was shown to the room and offered tea and biscuits straight away. The staff member with my friend on arrival had pleasant chat then went. I found my friend very happy and content. I thought her room had a good view. She was eager to show me a painting she had done and apparently she had been dancing
too!

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Review from V A (Sister of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in Chatterwood for 3 months she is suffering from dementia.


Since becoming a resident her overall well being has improved. Chatterwood is a homely, open environment. The staff are friendly and caring. Everyone is treated as family.

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Review from A H (Granddaughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chatterwood Care Home is wonderful, the staff are fantastic and the support and care my nan and us as a family receive is just amazing. The food is amazing and fresh. The house itself has had extensive works to ensure a luxury setting for the residents. I would highly recommend this home to anyone.
Thank you to you all.

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Review from S R (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been made to feel welcoming since arriving at this home. The transition to the new home was made simple by the manager. The staff are very caring and friendly within a good atmosphere. Thanks to you all.

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Review from Norma F (Resident) assisted by family/friend published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just sensational that's what it is growing up with grace and dignity.

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Review from Robert F (Husband of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is sufficient and excellent. The accommodation is also fantastic. Medical supervision outstanding.
The staff are accomodating, kind, considerate, understanding my wife's personal needs. All that you could wish for nothing is a problem only a solution.
The surroundings are rural, set in the
Hampshire countryside. Delightful to say the least. In fact, they are outstanding not to mention the entertainment/activities painting etc.

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Review from Gill W (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the overall care of my dad and find the staff very friendly and easy to talk to.

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Review from Carol A (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel staff have Dad's best interest at heart. Today, 28th July 2017, we had a difficult conversation about Dad but really appreciated knowing what we need to know. Please keep on doing that, even though we may not want to hear it.


Dad seems happy and I am sure sees this as his home now,

and what is best for him is best for us. Keep taking care of him. you all do such a good job in looking after him and we can only say a big 'thank you'.

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Review from Melvyn T (Nephew of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely and pleasant nursing home and the staff are coping extremely well during the renovations to the building. My auntie continues to be cared for excellently. All her medical needs are attended to including recent trips to the hospital and the nurse who escorted her on these trips went far
beyond her duty.

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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Chatterwood House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Chatterwood House Nursing Home is calculated as follows: ( (202 Excellents x 5) + (13 Goods x 4) ) ÷ 215 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chatterwood House Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Angelica

Angelica Juncu

Job Title: Registered Manager

Joined: 2024

I am a RGN but my passion is provide outstanding care for all our residents.

Lianne

Lianne Abbatt

Job Title: Clinical Lead

Joined: 2010

I have worked for Milkwood Care for over 15 years, Chatterwood is my second home.

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