Chatterwood House Nursing Home

Huntsbottom Lane, Hill Brow, Liss GU33 7PA
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9.9 107 Reviews
  • Chatterwood House Nursing Home, Liss
Chatterwood House nursing home is a converted Victorian building, and has undergone extensive renovations to create a beautiful care environment for up to 35 residents. The revamped home offers a spacious interior, combined with generous garden areas.

Though Chatterwood is ideal for long-term accommodation, where it welcomes friends and family to visit and maintains a friendly atmosphere, it can also offer its facilities for terminally ill patients, thanks to its team of highly-skilled care staff.

The home's staff have a flexible and sensitive approach towards residents' personal requirements, and run a popular activities programme that includes reminiscence therapy and musical movement, together with an annual fete.
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Care Provided by Chatterwood House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1750
  • Self-Funded Residential Dementia Care: £1650 – £1750
  • Self-Funded Nursing Care: £1650 – £1750
  • Self-Funded Nursing Dementia Care: £1650 – £1750
  • RESPITE Self-Funded Residential Care: £1650 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1750
  • RESPITE Self-Funded Nursing Care: £1650 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1650 – £1750

All fee are subject to assessment and are based of the needs of the resident and exclusive of FNC (Funded Nursing Care) payments.

The price(s) shown are provided by the care home. Contact Chatterwood House Nursing Home for full pricing details and T&Cs.

Contact Chatterwood House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Chatterwood House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jack Newman (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (35)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is permitted at anytime

Parking

  • Free parking available.

Chatterwood House Nursing Home Reviews (107)

9.9

Chatterwood House Nursing Home has a Review Score of 9.9 (9.928) out of 10, based on 22 reviews in the last 2 years.
Over all time Chatterwood House Nursing Home has 107 reviews.

Overall Experience
  • 92
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Date Published
  • 107
  • 10
  • 13
  • 22
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Reviewer Connection to Chatterwood House Nursing Home
  • 45
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  • 7
  • 5
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  • 3
  • 3
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  • 2
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  • 2
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  • 1
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  • 1
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Total of 107, showing 61-80
Review from J C (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean, friendly staff.
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Review from G L (Relative of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Friendly, accommodating staff, clearly attentive care.
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Review from William O (Son-in-law of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We think the staff are kind, helpful and generally wonderful. The accommodation is clean and comfortable and the food is good. Thank you.
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Review from Elaine F (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We needed respite care for mum and everyone at Chatterwood made her very welcome.
We could see her visibly improve over the four weeks that she was there. She became more relaxed and started to enjoy her food again.
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Review from Peter D (Nephew of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old aunt was discharged from hospital after a severe stroke and spent the last eight days of her life at Chatterwood. During this short period, they established a relationship with her and provided all the support and care that made her time there as happy and comfortable as it could possibly
be.
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Review from Toby A (Son of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The fact that my mother was able to live a comfortable existence here for six years is a testament to the professionalism, warmth and patience of the staff, who came to be a second family.
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Review from Rachel H (Daughter of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a massive stroke in August 2012 and went into Chatterwood House the following October.
From that time onwards, she was essentially bed-bound and looked after with care, compassion and humanity. I was at all times, kept up to date with her state of health and in nearly six years, she only
once had a minor bed sore which was quickly dealt with. A testament to the really good care and nursing she received.
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Review from Gary M (Son of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care for my mother during her last few days.
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Review from Tim M (Son of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum arrived from a traumatic month in hospital having being severely ill. She recovered enough for convalescence, although only at Chatterwood fir two weeks this short time was comfortable and full of love for mum. Thank you so much.
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Review from Jasmine P (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Chatterwood on the 16th March for a weeks respite care, which became permanent as she and all the family were happy with it. She had been diagnosed with cancer in February and it was no longer safe for her to be a home. She deteriorated over the next three months and had a very poor
appetite. They would try to tempt her, sometimes with three different meal. Nothing was too much trouble for the staff who were always pleasant, kind and accommodating.
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Review from Ken P (Son-in-law of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother-in-law went into Chatterwood Nursing Home on 16th March 2018. She was deteriorating health wise. From day one, she was looked after in such a good way. The staff showed her a lot of care and affection. There was nothing they wouldn't do to make her and all the other residents comfortable and
happy. They also showed respect for her relations. I cannot fault them in any way. My mother in Law died on 20th June. If one day I needed to go into care, make it Chatterwood please.
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Review from Jenny T (Daughter of Resident) published on 18 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother recently spent 3 weeks here for end of life care. She had been diagnosed with advanced, inoperable cancer & we did not know how long she had to live. As a retired nurse, I was concerned the care would be good enough for my mum. I need not have worried. Whether day or night mum was cared for
by kind & caring nurses & carers, led by a strong & visible manager. Everyone was so friendly & respectful - from the cook to the lady who did the laundry, to the handyman. There was continuity of care from regular staff & the staffing levels were good. Mum’s pain relief was well managed & this was a comfort to us all in her final days. Thankyou Chatterwood.
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Review from A B (Daughter of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chatterwood is an excellent nursing home with caring staff and excellent cleanliness. Nice, bright and airy decor. The Manager is excellent, who is always available when needed.
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Review from Valerie (Daughter of Resident) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently come to stay at Chatterwood and is settling in extremely well. Mum has dementia and does not accept that she needs help as she is a very independent person. All the staff at Chatterwood have been sensitive to this and mum looks so much better after only a few days in their care.
I was concerned that mum would find it difficult to settle and whilst it is very early days, I am most impressed with the way the staff have helped her. The newly refurbished lounge areas and new extension for bedrooms are very welcoming and bright and mum says the bed is very comfortable!
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Review from T B (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was not on the hospital list for care homes. We found it on the internet search. Drove around the area and of the five homes we viewed, this stood out. The building has just been refurbished to a very high standard. The bedrooms and ensuite facilities were very good. The staff here go that extra
bit to look after the people staying here. We as a family when visiting were treated with a warm and friendly welcome.


My mother has a small food intake and can be fussy but her wishes were always accounted for.

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Review from C Y (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chatterwood Nursing Home is a real home from home.
Situated in the quiet Hampshire countryside it offers excellent care, plus a wide range of activities.
From the manager to all the dedicated staff, we could not have wished for more attentive care for our mother.
Nothing was too much trouble.
The
bright spacious rooms and communal areas are kept spotlessly clean.
A daily choice of meals was always on offer with everyone getting together.
We can't thank them enough and would recommend this Nursing Home.
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Review from Wendy H (Wife of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are fantastic, especially with my husband who can be very trying at times. Brilliant.
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Review from Laurence H (Husband of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has recently passed away at this home following a residency of more than three and a half years. During this period she has always received nothing but the most excellent of care. The management and staff are just the best. They really do care, they are unselfish, compassionate, respectful towards
dignity, supportive to both residents and relatives. With its new extension and total refurbishment, the home must be the best of its type in the area.
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Review from Jean S (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff team are very caring and responsive from management to kitchen staff. All rooms have first class decor and are kept clean and tidy. There is a good choice of food and enough activities. Overall rating 10/10.
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Review from Alison H (Daughter of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum receives outstanding care from everyone here.
It is a lovely home and I feel so very fortunate for mum to be here.
I also get amazing support for me at this difficult time.
All the staff are so caring, lovely and always there to listen and help.
I am always singing the home's praises around
the village.
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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Chatterwood House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.928 for Chatterwood House Nursing Home is calculated as follows: ( (232 Excellents x 5) + (18 Goods x 4) ) ÷ 250 Ratings = 4.928
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chatterwood House Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Jack

Jack Newman

Job Title: Registered Manager Joined: 2018

I have worked for Milkwood Care since 2018 where I joined as a Care Assistant at our sister home, Milkwood House. Having had my grandparents in Milkwood House for 9 years in total, I have an understanding of the home from both perspective of a carer and a relative. Ensuring our residents have a fulfilled and settled/comfortable life is our priority with support to our relatives to understand conditions etc.

Lianne

Lianne Abbatt

Job Title: Clinical Lead Joined: 2010

I have worked for Milkwood Care for over 15 years, Chatterwood is my second home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chatterwood House Nursing Home to verify any information. View our terms and conditions. Chatterwood House Nursing Home has an Enhanced Service - more info.