Chatterwood House Nursing Home

Huntsbottom Lane, Hill Brow, Liss GU33 7PA
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9.9 97 Reviews
  • Chatterwood House Nursing Home, Liss
Chatterwood House nursing home is a converted Victorian building, and has undergone extensive renovations to create a beautiful care environment for up to 35 residents. The revamped home offers a spacious interior, combined with generous garden areas.

Though Chatterwood is ideal for long-term accommodation, where it welcomes friends and family to visit and maintains a friendly atmosphere, it can also offer its facilities for terminally ill patients, thanks to its team of highly-skilled care staff.

The home's staff have a flexible and sensitive approach towards residents' personal requirements, and run a popular activities programme that includes reminiscence therapy and musical movement, together with an annual fete.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1800
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1550 – £1750
  • Self-Funded Nursing Dementia Care: £1550 – £1750
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2100

All fee are subject to assessment and are based of the needs of the resident

These prices are only a guideline, please contact Chatterwood House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Angelica Juncu (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Nursing needs
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (35)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visiting is permitted at anytime

Parking

  • Free parking available.

Chatterwood House Nursing Home Reviews (97)

Total of 97, showing 41-60
9.9

Chatterwood House Nursing Home has a Review Score of 9.9 (9.940) out of 10, based on 19 reviews in the last 2 years. Over all time Chatterwood House Nursing Home has 97 reviews.

Overall Experience

  • 82
  • 13
  • 1
  • 0
  • 0

Date Published

97
5
10
19
78

Review from Janet O (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Chatterwood for several years. She has been very well looked after, and all the staff have been wonderful with her. I couldn’t have asked for a better place for her to live out her final years.

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Review from C F (Daughter of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 0.0 out of 5

My visits are once a week as I live 160 miles round trip from my home, plus my husband is not in good health. The people in Chatterwood are aware of this so I would expect my mother to be up in her chair. On many occasions she is still in bed half-dressed, waiting to come down to the lounge, up until
45 minutes after I have complained, and yes, I have seen for myself because I go to tell her I am waiting.

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Review from K B (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic. I know my mum is being well looked after. They always call to keep me informed of everything - when she is not well or if they need to give her anything eg flu jab, toenails to be cut etc.

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Review from L L (Regular Volunteer) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to bring communion to 3 residents. The staff were very courteous and caring. Very helpful and kind. They care very much about the residents and those visiting them.

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Review from N W (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very helpful and kind. Facilities are very good.

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Review from S K (Relative of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home. Staff are very caring and friendly, delivering high standards of care. The home is well managed and the nurses are very knowledgeable.

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Review from Samantha M (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted into hospital in Chichester whilst I was on holiday. He had been living in a care home for the past two years but had a fall which led to a bleed on the brain. When I returned I was shocked and very distressed to see the change in his condition in just two weeks. It was clear
he needed to find a new nursing home and fast. The manageress and her staff were amazing and I shall be forever grateful. The home is always spotless, the staff charming. My dad is doing well as a result of the care he has received.

Reply from Grant Douglas, Operations Director at Chatterwood House Nursing Home

Thank you for the lovely review we will pass your comments onto the team.

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Review from A O (Sister of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so pleased and very grateful that my sister is so well cared for. It's a very big relief to me that she is getting the best care.

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Review from Christopher M (Son of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Chatterwood after a number of weeks in hospital. The staff made her welcome and were compassionate and sensitive. The home is clean and comfortable, with a friendly, homely feel. The renovation works in 2017 have delivered a well configured and suitable sized home with character.
Her
numerous wounds have required frequent redressing, well embraced by the nurses. It has been pleasing to see Mum so involved with the varied activities programme. The person-centred care of the Chatterwood team is a commendable example of how care should be delivered and reflects well upon the capable and confident manager. The team work tirelessly to ensure that residents feel at home, safe and supported by people who really care. I would not hesitate in recommending Chatterwood.

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Review from Irene N (Partner of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has stayed at Chatterwood twice recently for respite. We were so pleased to see him looked after so well. The staff were kind, caring and professional. The home was extremely clean, warm and comfortable and everyone did everything they could to make his stay pleasant.
I would recommend Chatterwood
to anyone looking to stay in a nursing home.
We are so grateful to everyone for their help and support.

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Review from J C (Daughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, friendly staff.

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Review from G L (Relative of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly, accommodating staff, clearly attentive care.

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Review from William O (Son-in-law of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We think the staff are kind, helpful and generally wonderful. The accommodation is clean and comfortable and the food is good. Thank you.

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Review from Elaine F (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed respite care for mum and everyone at Chatterwood made her very welcome.
We could see her visibly improve over the four weeks that she was there. She became more relaxed and started to enjoy her food again.

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Review from Peter D (Nephew of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old aunt was discharged from hospital after a severe stroke and spent the last eight days of her life at Chatterwood. During this short period, they established a relationship with her and provided all the support and care that made her time there as happy and comfortable as it could possibly
be.

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Review from Toby A (Son of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The fact that my mother was able to live a comfortable existence here for six years is a testament to the professionalism, warmth and patience of the staff, who came to be a second family.

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Review from Rachel H (Daughter of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a massive stroke in August 2012 and went into Chatterwood House the following October.
From that time onwards, she was essentially bed-bound and looked after with care, compassion and humanity. I was at all times, kept up to date with her state of health and in nearly six years, she only
once had a minor bed sore which was quickly dealt with. A testament to the really good care and nursing she received.

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Review from Gary M (Son of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care for my mother during her last few days.

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Review from Tim M (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived from a traumatic month in hospital having being severely ill. She recovered enough for convalescence, although only at Chatterwood fir two weeks this short time was comfortable and full of love for mum. Thank you so much.

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Review from Jasmine P (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Chatterwood on the 16th March for a weeks respite care, which became permanent as she and all the family were happy with it. She had been diagnosed with cancer in February and it was no longer safe for her to be a home. She deteriorated over the next three months and had a very poor
appetite. They would try to tempt her, sometimes with three different meal. Nothing was too much trouble for the staff who were always pleasant, kind and accommodating.

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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Chatterwood House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Chatterwood House Nursing Home is calculated as follows: ( (202 Excellents x 5) + (13 Goods x 4) ) ÷ 215 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chatterwood House Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Angelica

Angelica Juncu

Job Title: Registered Manager

Joined: 2024

I am a RGN but my passion is provide outstanding care for all our residents.

Lianne

Lianne Abbatt

Job Title: Clinical Lead

Joined: 2010

I have worked for Milkwood Care for over 15 years, Chatterwood is my second home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chatterwood House Nursing Home to verify any information. View our terms and conditions. Chatterwood House Nursing Home has an Enhanced Service - more info.