Chatterwood House Nursing Home

Huntsbottom Lane, Hill Brow, Liss GU33 7PA
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9.9 102 Reviews
  • Chatterwood House Nursing Home, Liss
Chatterwood House nursing home is a converted Victorian building, and has undergone extensive renovations to create a beautiful care environment for up to 35 residents. The revamped home offers a spacious interior, combined with generous garden areas.

Though Chatterwood is ideal for long-term accommodation, where it welcomes friends and family to visit and maintains a friendly atmosphere, it can also offer its facilities for terminally ill patients, thanks to its team of highly-skilled care staff.

The home's staff have a flexible and sensitive approach towards residents' personal requirements, and run a popular activities programme that includes reminiscence therapy and musical movement, together with an annual fete.
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Care Provided by Chatterwood House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1650
  • Self-Funded Residential Dementia Care: £1300 – £1650
  • Self-Funded Nursing Care: £1550 – £1750
  • Self-Funded Nursing Dementia Care: £1550 – £1750
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2100

All fee are subject to assessment and are based of the needs of the resident

These prices are only a guideline, please contact Chatterwood House Nursing Home to find out the exact price for your requirements.

Contact Chatterwood House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chatterwood House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Angelica Juncu (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (35)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is permitted at anytime

Parking

  • Free parking available.

Chatterwood House Nursing Home Reviews (102)

9.9

Chatterwood House Nursing Home has a Review Score of 9.9 (9.901) out of 10, based on 19 reviews in the last 2 years.
Over all time Chatterwood House Nursing Home has 102 reviews.

Overall Experience
  • 87
  • 13
  • 1
  • 0
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Date Published
  • 102
  • 5
  • 12
  • 19
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Reviewer Connection to Chatterwood House Nursing Home
  • 44
  • 17
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 102, showing 41-60
Review from Shirley M (Daughter of Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Each time I arrive to visit my mother I have been made very welcome, even in these difficult times. My mother always appears very well cared for when she has been dressed and ready to see me. Sometimes she is still in bed as I visit quite early and the majority of the time, again, very cared for. I
find all the staff extremely attentive towards my mother.
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Review from H W (Daughter of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Chatterwood for only a short time but the care she has received is amazing. The home is spotlessly clean and there is a wonderful respectful atmosphere from the moment I walked in the door. My mother's room is beautiful and nothing was too much trouble to make sure my mother is
comfortable and happy.
Reply from Lianne Abbatt, RN Home Manager at Chatterwood House Nursing HomeThank you for your kind words, I will pass your comments on to the team.
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Review from Jason R (Son of Resident) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the last few weeks, I have witnessed pure professionalism from the whole team at Chatterwood House. The level of care that they have provided for my mother has been exceptionally high. I would also like to thank the staff on handling the recent pandemic with again, professionalism and care. I have
witnessed care given to my mother from staff who are highly trained and dedicated to help their residents. I am truly grateful. Thank you!
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Review from Cheri G (Daughter of Resident) published on 14 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was diagnosed with a terminal brain tumour in early 2020. Hampshire social services helped locate a space at Chatterwood and I was impressed with how clean and tidy the home was and how friendly all of the staff were.
Dad moved in March and was so happy for the last three months of his life.
The staff welcomed him and he became very much a part of their team and the family. Whether it was joining their team meetings dancing and singing or watching TV together dad said it was the best decision he made moving there.
Even when he entered the final few days the staffs level of care was second to none. They were attentive to his needs and he passed away pain-free and with dignity.
I can’t thank the manager and the team enough for looking after dad so well and allaying all my fears. They took the stress out of the situation.
Thank you!
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Review from J D (Daughter of Resident) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and attention that my mother receives from all the staff. She is extremely well cared for by everyone. The staff treat her with great dignity and always keep me well informed about her wellbeing and health.
Reply from Grant Douglas, Operations Director at Chatterwood House Nursing HomeThank you for your lovely review; I will pass onto the staff at Chatterwood.
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Review from Janet O (Daughter of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Chatterwood for several years. She has been very well looked after, and all the staff have been wonderful with her. I couldn’t have asked for a better place for her to live out her final years.
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Review from C F (Daughter of Resident) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 0 out of 5
My visits are once a week as I live 160 miles round trip from my home, plus my husband is not in good health. The people in Chatterwood are aware of this so I would expect my mother to be up in her chair. On many occasions she is still in bed half-dressed, waiting to come down to the lounge, up until
45 minutes after I have complained, and yes, I have seen for myself because I go to tell her I am waiting.
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Review from K B (Son of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are fantastic. I know my mum is being well looked after. They always call to keep me informed of everything - when she is not well or if they need to give her anything eg flu jab, toenails to be cut etc.
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Review from L L (Regular Volunteer) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to bring communion to 3 residents. The staff were very courteous and caring. Very helpful and kind. They care very much about the residents and those visiting them.
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Review from N W (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very helpful and kind. Facilities are very good.
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Review from S K (Relative of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the home. Staff are very caring and friendly, delivering high standards of care. The home is well managed and the nurses are very knowledgeable.
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Review from Samantha M (Daughter of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted into hospital in Chichester whilst I was on holiday. He had been living in a care home for the past two years but had a fall which led to a bleed on the brain. When I returned I was shocked and very distressed to see the change in his condition in just two weeks. It was clear
he needed to find a new nursing home and fast. The manageress and her staff were amazing and I shall be forever grateful. The home is always spotless, the staff charming. My dad is doing well as a result of the care he has received.
Reply from Grant Douglas, Operations Director at Chatterwood House Nursing HomeThank you for the lovely review we will pass your comments onto the team.
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Review from A O (Sister of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so pleased and very grateful that my sister is so well cared for. It's a very big relief to me that she is getting the best care.
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Review from Christopher M (Son of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Chatterwood after a number of weeks in hospital. The staff made her welcome and were compassionate and sensitive. The home is clean and comfortable, with a friendly, homely feel. The renovation works in 2017 have delivered a well configured and suitable sized home with character.
Her
numerous wounds have required frequent redressing, well embraced by the nurses. It has been pleasing to see Mum so involved with the varied activities programme. The person-centred care of the Chatterwood team is a commendable example of how care should be delivered and reflects well upon the capable and confident manager. The team work tirelessly to ensure that residents feel at home, safe and supported by people who really care. I would not hesitate in recommending Chatterwood.
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Review from Irene N (Partner of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has stayed at Chatterwood twice recently for respite. We were so pleased to see him looked after so well. The staff were kind, caring and professional. The home was extremely clean, warm and comfortable and everyone did everything they could to make his stay pleasant.
I would recommend Chatterwood
to anyone looking to stay in a nursing home.
We are so grateful to everyone for their help and support.
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Review from J C (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean, friendly staff.
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Review from G L (Relative of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Friendly, accommodating staff, clearly attentive care.
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Review from William O (Son-in-law of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We think the staff are kind, helpful and generally wonderful. The accommodation is clean and comfortable and the food is good. Thank you.
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Review from Elaine F (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We needed respite care for mum and everyone at Chatterwood made her very welcome.
We could see her visibly improve over the four weeks that she was there. She became more relaxed and started to enjoy her food again.
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Review from Peter D (Nephew of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old aunt was discharged from hospital after a severe stroke and spent the last eight days of her life at Chatterwood. During this short period, they established a relationship with her and provided all the support and care that made her time there as happy and comfortable as it could possibly
be.
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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Chatterwood House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Chatterwood House Nursing Home is calculated as follows: ( (201 Excellents x 5) + (16 Goods x 4) ) ÷ 217 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Chatterwood House Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Lianne

Lianne Abbatt

Job Title: Clinical Lead Joined: 2010

I have worked for Milkwood Care for over 15 years, Chatterwood is my second home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chatterwood House Nursing Home to verify any information. View our terms and conditions. Chatterwood House Nursing Home has an Enhanced Service - more info.