Chatterwood House Nursing Home

Huntsbottom Lane, Hill Brow, Liss GU33 7PA
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9.9 97 Reviews
  • Chatterwood House Nursing Home, Liss
Chatterwood House nursing home is a converted Victorian building, and has undergone extensive renovations to create a beautiful care environment for up to 35 residents. The revamped home offers a spacious interior, combined with generous garden areas.

Though Chatterwood is ideal for long-term accommodation, where it welcomes friends and family to visit and maintains a friendly atmosphere, it can also offer its facilities for terminally ill patients, thanks to its team of highly-skilled care staff.

The home's staff have a flexible and sensitive approach towards residents' personal requirements, and run a popular activities programme that includes reminiscence therapy and musical movement, together with an annual fete.
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Care Provided by Chatterwood House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1800
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1550 – £1750
  • Self-Funded Nursing Dementia Care: £1550 – £1750
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2100

All fee are subject to assessment and are based of the needs of the resident

These prices are only a guideline, please contact Chatterwood House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Angelica Juncu (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Nursing needs
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (35)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is permitted at anytime

Parking

  • Free parking available.

Chatterwood House Nursing Home Reviews (97)

9.9

Chatterwood House Nursing Home has a Review Score of 9.9 (9.929) out of 10, based on 16 reviews in the last 2 years.
Over all time Chatterwood House Nursing Home has 97 reviews.

Overall Experience
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Date Published
  • 97
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Reviewer Connection to Chatterwood House Nursing Home
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Total of 97, showing 81-97
Review from V S (Great-granddaughter of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is warm and friendly with plenty to keep residents happy and occupied. Copious amounts of care and support from management and staff.
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Review from Andrew P (Brother of Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been here three years. The care that he has received during this time has been full on as he requires full care throughout the day. The staff are always friendly to the residents and visitors and it's evident that the residents are their number one priority.
Throughout the week the home
has varied visiting entertainments, supporting the belief that the residents are number one, all of the time.
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Review from Deborah H (Daughter of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are always made to feel very welcome when visiting, whatever time of day and find Chatterwood to be a calm, caring and happy environment. We are very impressed with the care given to residents, whether it be treating them as individuals, how well dressed and clean they are and how they are treated
with dignity. The staff are excellent, professional and friendly all of the time and Chatterwood itself is welcoming and warm. We are pleased with the cleanliness of all the rooms and very impressed by the home-cooked meals, which all look nutritious and delicious! We are not usually able to attend the activities organised by Chatterwood but can see from the newsletters and photographs, that they are thoughtfully planned, making sure that every effort is made to create varied, entertaining and fun experiences. Well done Chatterwood!
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Review from Pauline H (Daughter of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always been happy with the care that my father has received during the two and a half years he has been at Chatterwood.
The staff have always been very kind and helpful and the activities and entertainment are always enjoyable. Music in particular, is always a very good thing as many residents
join in with singing and seem to really enjoy it.
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Review from Emily H (Granddaughter of Resident) published on 20 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really friendly staff - built great relationships with my family - especially my mother. Puts her mind at rest that her dad is well looked after. The new refurb looks great! Lots of events and activity days for all to attend which has been lovely. My grandad's new bedroom is fantastic, really relaxing
and homely. Ensuite is fab! Thank you all for what you do. Carers/healthcare assistants/support workers never get enough credit for what we do. Without you, my grandad could be in a terrible home. We are very grateful. All residents look happy.
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Review from J J (Niece of Resident) published on 14 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chatterwood is a homely, happy place. We as relatives are always made welcome. My aunt is looked after so well and compared to other nursing homes locally we know she's in the best place.
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Review from Mellanie V (Relative of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited my uncle on a number of times, I always find the home lovely and every member of staff remembers me. Considering they have got major works in progress, the home is still managed extremely well. The one thing I love is the relaxed atmosphere with no distressed residents of nasty wee smells!!
What a lovely place and surroundings to see out your formative years.
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Review from Raymond V (Resident) assisted by family/friend published on 6 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although the home is currently having extensive building and upgrading work, the management and staff are making sure all the residents and visitors are well looked after and do not suffer any inconvenience. Residents have been moved into a new wing, ultra modern, whilst refurbishment work is done on
the main building. It is going to be lovely when finished. Activities are continuing as usual and everyone enjoys the entertainments and special days i.e residents birthday parties and recently cupcake day for Alzheimer's we had a singer and everyone made cupcakes with prizes for the best tasting raising over £200 for the cause.
Thank you, everyone, for making this a home from home.
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Review from Fiona C (Daughter-in-law of Resident) published on 17 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law only spent one week at Chatterwood as he sadly passed away but we could not have wished for him to be anywhere else. From the minute we walked in we could 'feel' what a lovely place it is. So friendly, caring and compassionate to him and our whole family. It is a warm and inviting feeling
just like home. He and we were treated with such dignity. On the day of his passing, every single member of staff we came into contact with was wonderful. It made a very difficult day easier to bear. If in the future I needed to be I would be very happy to be there myself.
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Review from Richard F (Son of Resident) published on 22 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my father since he became a resident in Chatterwood last July has consistently been top rate. The senior management of the home set very high standards of care and treatment which is reflected through the attitudes and approach of all the care staff and other support helpers. One has
the feeling of entering a personal home rather than any institution which goes a long way to setting the tone. I feel I have been very fortunate in finding such a nice home for my father and know he is being cared for to a very high standard.
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Review from Sheila H (Daughter of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my sister have been extremely happy with the care that mum has received from the manager and her staff. They genuinely love mum as she is always smiling. She came to Chatterwood having had a really bad time at her previous care home, and to see her now communicating and interacting with the family
(albeit with limited vocabulary) is something we thought we had lost forever. We cannot thank nor praise the staff at Chatterwood highly enough for their kindness, care and devotion to mum's care.
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Review from R A (Wife of Resident) published on 18 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management and staff extremely pleasant and welcoming. Food looks appetising and good presentation. Holidays/national days celebrated. Staff dress up accordingly and public rooms decorated. Happy atmosphere bathrooms seen need updating.
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Review from Carol F (Daughter of Resident) published on 18 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found wonderful care in every thing these carers do, not just for my mother but each and everyone of the adults here, both men and women. My mother was a very dependant lady and didn't want to go into any home what ever was said, but after my father past away it was the only option. To see her
now so happy it is the best thing ever. I travel from Reading once a week and visit sometimes twice no matter what day it is. My mum is so happy very clean and well fed, I cannot fault this place at all and would recommend anyone.
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Review from Jill H (Daughter of Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always appear welcoming, they keep you well informed about your relations well being etc. Appear very gentle and kind towards residents.
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Review from Richard K (Son of Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Chatterwood Nursing Home are both proactive in looking after the well being of my father and respond to any requests i have made. The team are professional and personable. My father feels well cared for, safe, warm and comfortable and at 89 years old that is very important to him and me.
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Review from Hilary B (Daughter of Resident) published on 3 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received excellent care at Chatterwood. She was expertly and sympathetically nursed through a chest infection during the winter and attention is always paid to her serious heart condition. The staff are friendly and cheerful and the management accessible. The nursing home is spotless and
run most efficiently.
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Review from Mark S (Son of Resident) published on 4 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent that last 2 months of her life at Chatterwood and, unfortunately, she wasn't particularly aware of her time there. However, I was. Mum had come from a care home and the contrast could not have been greater. From the moment I walked in I knew that Chatterwood was what we all needed. It
was a huge relief.


Mums care was everything that we could have hoped for and the dignity with which she was treated and the time that the staff with her took was excellent. One hears of the challenges presented to people who run nursing homes between care and cost. Chatterwood have found a way to navigate this superbly.


I came to realise that care of the resident is only part of what they do. At what is a very difficult time, the families get excellent support from the staff too. The importance of this cannot be underestimated. I can’t name individuals but Chatterwoods manager comes in for particular praise. She even took the time to attend my mother’s funeral which I found particularly touching.


In the last few days of mums time, Chatterwood become a second home to me and my family and, although it was a horrible time, strangely I look back at the time I spent at Chatterwood with fondness.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Chatterwood House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Chatterwood House Nursing Home is calculated as follows: ( (170 Excellents x 5) + (13 Goods x 4) ) ÷ 183 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chatterwood House Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Angelica

Angelica Juncu

Job Title: Registered Manager Joined: 2024

I am a RGN but my passion is provide outstanding care for all our residents.

Lianne

Lianne Abbatt

Job Title: Clinical Lead Joined: 2010

I have worked for Milkwood Care for over 15 years, Chatterwood is my second home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chatterwood House Nursing Home to verify any information. View our terms and conditions. Chatterwood House Nursing Home has an Enhanced Service - more info.