Care Homes Owned by Milkwood Care Ltd in Gloucestershire
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Gloucestershire for Milkwood Care Ltd are showing below.
View the details of all 8 locations (with 566 reviews) owned by Milkwood Care Ltd
Milkwood Care Ltd Locations in Gloucestershire (2)
Castleford House
9.4
103 reviews
Castleford Gardens, Tutshill, Chepstow NP16 7LF
"My father has been at Castleford House for approximately three months, and the different is very noticeable. He is mobile, enjoys his food…" Read all 103 reviews
Location Type Care Home
Castleford House nursing home is an attractive Victorian building, set in an idyllic location, near Chepstow. The interior boasts large rooms, high ceilings, massive fireplaces, all lovingly and sympathetically refurbished. Castleford House offers… Read more about Castleford House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Acquired Brain Injury
- 43 Rooms
- from £1,500 / week
Castleford Lodge
9.3
16 reviews
Castleford Hill, Tutshill, Chepstow NP16 7LE
"My wife has received excellent care and love from the wonderful team. She is involved in many activities and events, and it feels like a…" Read all 16 reviews
Location Type Care Home
The Lodge at Castleford is a specialist rehabilitation centre and offers the highest standards of slow stream rehabilitation in a relaxed and intimate environment, in an idyllic location near Chepstow. Each guest has a bespoke care package tailored… Read more about Castleford Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Residential Care
- Dementia Residential Care
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 9 Rooms
Milkwood Care Ltd Reviews in Gloucestershire (119)
9.7
Milkwood Care Ltd has a Group Review Score of 9.7 (9.691) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Milkwood Care Ltd must have a Review Score.
Review of
Castleford Lodge
from Tim S (Husband of Resident) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife has received excellent care and love from the wonderful team. She is involved in many activities and events, and it feels like a family and a home.
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Review of
Castleford Lodge
from G R (Sister of Resident) published on 2 February 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother settled in to Castleford Lodge very well. His room is perfect for him, he likes the staff and always gets a big smile on his face when they enter the room, he likes to stay in bed, which the home is fine with. He receives excellent care and attention at all times. Overall, very pleased with
his care. Many thanks.
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Review of
Castleford House
from Lesley B (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has been at Castleford House for approximately three months, and the different is very noticeable. He is mobile, enjoys his food and has a pleasant room. The staff go above and beyond to look after him, offering reassurance when he needs it. Very pleased with the care and how the home involve
us as a family too.
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Review of
Castleford Lodge
from Mark J (Brother of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with how Dave has been looked after by all the staff at Castleford Lodge. He seems settled and is healthy, we as a family are very grateful for all the care he is getting. He is allowed to live as normal a life as he is able and no concern with his welfare at all.
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Review of
Castleford House
from Barrie H (Son of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Castleford is an excellent Nursing Home with very friendly, kind and compassionate staff. A highly professional all-round service is provided to all residents, who are treated with such dignity and respect by well-trained and experienced staff members. Communication is excellent, too. My mother has
been a resident for 8 months now and is so much happier and content, compared to when she first arrived from hospital, thanks to all of the fantastic team at Castleford!
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Review of
Castleford House
from C M (Partner of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My partner moved in to Castleford in Early Feb. We have been warmly welcomed, nothing seems too much trouble. Staff are kind, friendly, professional. Activities staff are keen to engage him in a variety of activities. So far, very happy.
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Review of
Castleford House
from K H (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum moved in Castleford House 4 months ago and I've been very pleased with the excellent care she's received. I live nearby, so already knew that Castleford was highly regarded, but it's lovely to see it in practice. My mum has advanced dementia but is still mobile, but this is not a problem at
Castleford and it's good to see residents being allowed the freedom and dignity to move as they please around the main living rooms. Everytime I've called in to see my mum I've seen staff treat all residents with kindness and respect. Communication between the home and me is very good - they ring with any medical concerns and we have an essigned member of staff for my mum's overall care.
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Review of
Castleford House
from Sally G (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleasant place to visit our mum - staff are always polite and welcoming each visit. My mum always has a smile on her face. Castleford House was the best place when faced with the traumatic decision - it really feels like a home from home.
Reply from Tracy Slim, Manager at Castleford HouseThank you for your kind words and I will pass this on to the staff. The staff are so kind and caring and always go the extra mile to support all of our lovely residents.
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Review of
Castleford House
from Mark B (Son of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has lived at Castleford for 4 and half years and I visit most days. It is really really hard to see mum face her challenges and there has been a few hiccups along the way.
Nevertheless, I take comfort from the face that mum is in the best available home and I know that, together, we are providing
Nevertheless, I take comfort from the face that mum is in the best available home and I know that, together, we are providing
mum with the best possible quality of life.
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Review of
Castleford House
from Jacqui G (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Over the years, I have found all the staff so helpful, especially when times have been difficult with my dad.
The care that he has received is caring and always dignified. If there have been any problems, the staff are quick to help in any way they can. I couldn't wish for anywhere better for my dad.
The care that he has received is caring and always dignified. If there have been any problems, the staff are quick to help in any way they can. I couldn't wish for anywhere better for my dad.
Reply from Angela Hooper, Operations Director at Castleford HouseThank you for your kind words. I will pass them onto the team.
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Review of
Castleford House
from J E (Daughter of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Every single time we visit we are so pleased by the way the mum is being looked after. We are always overjoyed when we see mums smiling face via social media with all the activities. We often joke that she has a far better social life than we do. Just keep doing what you do we are forever in your debt.
Reply from Tracy Slim, Manager at Castleford HouseThat is lovely and we have a amazing lifestyle team who work hard daily to make a difference each day. Thank you for your kind words.
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Review of
Castleford House
from Gillian M (Daughter of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident at Castleford House for over 3 years. She has received good care that has adapted to her changing needs as required. The staff are friendly and professional and always take time out from their duties to chat when I visit. The home is warm and welcoming and my mother is
happy and appears content.
Reply from Tracy Slim, Manager at Castleford HouseThank you for your lovely review and its so nice to hear. We always try our best to make a difference to each day. The staff are truly amazing.
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Review of
Castleford House
from S B (Daughter of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It was a difficult decision to place Mum into care, but from the moment I met the team at Castleford, I knew that I had found the right place for Mum. I have no regrets about my decision, as I can see she is getting the support that she needs from a very experienced team of carers. The care provided
is outstanding in my view, and nothing is too much trouble for the amazing team that works here. I have found the communication to be superb, the facility is always clean and tidy and the gardens are immaculate. I also no longer worry about Mum's safety, which was a huge concern when she was at home. There is always someone around checking on her and making sure she is ok. I am so glad we found this home and I am truly grateful to the wonderful team that helps support Mum on a daily basis.
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Review of
Castleford House
from Hannah S (Sister of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
On the outside, Castleford appeared a wonderful place for my brother to reside. He was admitted under one Manager, and evicted by another when we complained about him being wet during the night. The food was great to start, and then was either stone cold or boiling hot. Activity staff were only interested
when they could take pictures of my brother to showcase how wonderful they were, in reality, he was rarely involved in anything.
The room was acceptable, but the building was kept clean by a team of cleaners who never seemed to stop. Some staff seem overworked by other staff who don't appear to do a lot. We had high hopes for Castleford, which were dashed when the original manager left.
The room was acceptable, but the building was kept clean by a team of cleaners who never seemed to stop. Some staff seem overworked by other staff who don't appear to do a lot. We had high hopes for Castleford, which were dashed when the original manager left.
Reply from TRACY SLIM, Manager at Castleford HouseGood Afternoon. I am the new manager and I can confirm I haven't given notice to anyone in the past two months whilst new to post, but I would confirm I take all complaints very seriously and will continue to do so. We have a new chef who has worked with all the residents to achieve home-cooked meals of choice, and the activities are here for everyone I can only but apologise if your experience with your bother wasn't what you expected and as a family, I wish you all the very best Tracy Slim.
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Review of
Castleford Lodge
from K B (Partner of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My partner has been with The Lodge for almost 2 and a half years. This care was 2nd to none with all staff being very friendly, helpful, and supportive. My partner passed away in early March and I can't praise the team highly enough for letting me know immediately how he was treated, with respect and
tender loving care. Truly a fantastic team who do care,
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Review of
Castleford House
from K C (Cousin of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff are friendly and helpful. They show great compassion and empathy for the residents. The Home took my relative in despite many others turning her down due to some of her behavior, even though her characteristics are typical of dementia which many nursing homes say they provide service for.
I'd urge you to consider this lovely home, set in beautiful gardens if you are looking for a care home for your loved one.
Reply from Benjamin Miller, Manager at Castleford HouseThank you so much for your kind words, I have passed them on to our team.
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Review of
Castleford House
from L M (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are really happy with the care and consideration provided to our Mother during her 2 years as a resident. Communication, care, staff, and management are excellent. Access to visit our Mother is unrestricted and the atmosphere is very good whatever time we go in. Cannot recommend the manager and his
team highly enough.
Reply from Benjamin Miller, Manager at Castleford HouseThank you so much for your incredible feedback, I will make sure this is passed on to our team.
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Review of
Castleford House
from Richard N (Husband of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My experience with Castleford has been excellent. The staff have been professional, caring, informative, and communicative about my relative, making me feel like part of the team, and they are very alert to any changes. My relative can be difficult, and the staff cope with this and try to find ways
around the problems. My relative chooses not to eat most of what is offered, but the staff give what is asked for, and monitor any weight changes.
Reply from Benjamin Miller, Manager at Castleford HouseThank you so much for your incredible feedback, I will make sure this is passed on to our team.
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Review of
Castleford House
from L F (Private Carer of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Over the past few weeks, I have noticed a visible decline in the dining experience and quality of food. Numerous staff members have raised concerns and to date, it seems to be worse than ever. I have raised concerns which seem to have been ignored by management. Bowls which are a safety issue with residents
and staff as they’ve been in a very hot oven (lasagna or pies etc). The soup which is too hot or to the opposite extreme of being cold. The food coming out of the kitchen at the moment is way below standard and not the usual for Castleford sadly.
Reply from Benjamin Miller, Manager at Castleford HouseThank you for taking the time to leave a review. I have only received one concern from you, regarding the bowls being too hot, and that matter has been addressed. You also scored activities one star, but have not said why. I will arrange for our head chef and head of lifestyles to meet with you to discuss the concerns you have, because we want to do what we can to make any improvements and be a better place to live. I am sorry that we have not met your expectations and that you have experienced this.
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Review of
Castleford House
from Dana C (Daughter of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother lived at Castleford for 18 months where she died. I and my family have always found the staff very kind, loving, and respectful toward her. The staff has always had an attitude that we were sharing the care with Mum, with the amount of consultation that we chose, and always sharing changes
and issues. We are so grateful that we found Castleford and she could spend the last 18 months of her life there.
Every member of staff is kind and friendly, from the nursing staff to the carers, cleaners, kitchen staff, and maintenance. As soon as you walk in you sense that the important people are the residents, it is their home, and are treated with respect and dignity by staff, other residents, and visitors.
Mum loved the food and I had a delicious relatives' meal there!
These things all reflect the management of the home. The management style is open and friendly. The management team always listens and acts on any issue. The support and empathy from the staff has been invaluable.
Every member of staff is kind and friendly, from the nursing staff to the carers, cleaners, kitchen staff, and maintenance. As soon as you walk in you sense that the important people are the residents, it is their home, and are treated with respect and dignity by staff, other residents, and visitors.
Mum loved the food and I had a delicious relatives' meal there!
These things all reflect the management of the home. The management style is open and friendly. The management team always listens and acts on any issue. The support and empathy from the staff has been invaluable.
Reply from Benjamin Miller, Manager at Castleford HouseThank you so much for your incredibly kind words. I have passed them on to the team, it was a pleasure to care for and get to know Mum and all her family.
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