Care Homes Owned by Milkwood Care Ltd in Herefordshire
9.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Herefordshire for Milkwood Care Ltd are showing below.
View the details of all 8 locations (with 537 reviews) owned by Milkwood Care Ltd
Milkwood Care Ltd Locations in Herefordshire (2)
Ganarew House
9.9
92 reviews
Ganarew, Monmouth NP25 3SS
"Ganarew House is, in my opinion, an ideal home for residents such as my sister in law. The care provided is excellent, the staff show…" Read all 92 reviews
Location Type Care Home
Ganarew House is situated in a quiet Monmouthshire village and surrounded by attractive countryside, much to the enjoyment of those that receive long-term elderly and specialist care at the facility. The home can house 36 occupants in total and is… Read more about Ganarew House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Learning Disability / Autism
- Physical Disability
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 37 Rooms
- from £1,300 / week
The Orchard
9.9
38 reviews
Ganarew, Monmouth NP25 3SS
"All the staff make me feel welcome on visits. Mum is always smart, clean and happy when she sleeps well. I always leave the home feeling…" Read all 38 reviews
Location Type Care Home
The Orchard is a brand new residential home, offering exceptional care. It's set in a stunning location in the Wye Valley and Forest of Dean. The Orchard has fourteen very spacious individually designed and styled rooms, each with a walk in wet room.… Read more about The Orchard
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Eating Disorders
- Acquired Brain Injury
- Alcohol / Drug Misuse
- 16 Rooms
- from £1,570 / week
Milkwood Care Ltd Reviews in Herefordshire (130)
9.8
Milkwood Care Ltd has a Group Review Score of 9.8 (9.766) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Milkwood Care Ltd must have a Review Score.
Review of
The Orchard
from Cherry S (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff make me feel welcome on visits. Mum is always smart, clean and happy when she sleeps well. I always leave the home feeling mum is very well cared for which is comforting for my family. To many names to mention re the lovely staff.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Orchard
from Lynda H (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Orchard is a friendly, happy, clean and safe environment. My mother has been a resident for 17 months and as a family we are very happy with her care.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from S C (Sister-in-law of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Ganarew House is, in my opinion, an ideal home for residents such as my sister in law. The care provided is excellent, the staff show exceptional kindess and patience and treat everyone with dignity. The rooms are ideal, the bedrooms being very suitably equipped as are all the facilities and the home
is always clean. The food is excellent. The activities are exceptional, with regular entertainment within the home each day, as well as external visitors and visits outside the home as well. I would recommend Ganarew most strongly.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you so much for your review it is very much appreciated by us all
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Orchard
from Michelle E (Sister of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister moved into The Orchard Care Home (OCH), just over a year ago, at a very difficult time in her life. My sister was welcomed by all staff members, including ground staff E.g. Handymen and gardeners. She received the best care that she needed, and continues to; in addition it is the best care
we could have ever wanted for her as a family. OCH have done all they can to support her, on a personal and emotional level, and by taking her out to different activities. Friends and family have observed since my sister has moved into OCH, she has become more independent and learnt many skills i.e. Interpersonal and craft. My sister is very happy at OCH and in her own words 'would not want to move to anywhere else'. To echo my sister's view - as a family we highly recommend OCH to anyone.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from Amanda D (Daughter-in-law of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father-in-law has been at Ganarew for over a year now, he went through some traumatic experiences prior to living at Ganarew and had been in two previous "care homes". Both experiences left us feeling like we had no option but to care for him ourselves, which we tried to do. Unfortunately, his care
and safety were above what we could handle at home, and with the aid of social services, we started to look at homes again. We were offered several places over a 4 month period and turned them down. Then we found Ganarew, made a call and went to visit. It instantly felt safe, welcoming and friendly. There was a distinctive "family" feel and all the residents and staff appeared to be happy and content. The rooms are well-equipped and the building is light, clean and comfortable. The care is exceptional and we know he is in safe hands. I really couldn't recommend Ganarew highly enough. The team make what is a hard decision for a family, easy, because you know they care about their residents.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you so much for your review. It is very much appreciated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Orchard
from Patricia P (Wife of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We as a family are very happy with the whole package.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Orchard
from L J (Daughter of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum's care has been consistently excellent. All of the staff are both friendly and professional, care provided is always good. Food is of a high standard and various activities are available.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from K K (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad has been a resident for 8 months now and the staff are always attentive and kind. Dad does not always understand his own needs and can refuse care at times, staff have taken time to get to know him and learn the best way to help him. Whenever we've had any questions or concerns the staff have listened
and acted upon them where necessary. He has always been treated with dignity and respect. As a family, we are very happy and confident in the care Dad receives.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you so much for your review. It is very much appreciated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from Anthony J (Son of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Couldn't wish for more helpful and friendly staff, always pleasant on arrival and when leaving.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you so much for your review. We really appreciate it.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from Lynne L (Daughter of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Brilliant in every way.
The care is gentle, kind and loving.
The staff are always to hand for help or advice.
Mum is very happy here.
The care is gentle, kind and loving.
The staff are always to hand for help or advice.
Mum is very happy here.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you so much for your lovely review. It is much appreciated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from A G (Husband of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
December marks a six-month period since my wife became a resident. Prior to this, my wife lived at home with me as her principal carer, she had become completely withdrawn, not engaging with anything or anyone, barely eating or drinking. My wife's dementia seemed to have taken hold completely and she
did not have the will to fight it. After only 4 weeks at Ganarew, I could see a complete change in her outlook, she still had the dementia of course, but she was eating, drinking and engaging with other people and joining in with the various activities on offer. So here we are, six months on and the transformation is complete all thanks to the wonderful day and night carers, the overall management ethos, the activities team, the kitchen staff, cleaners right through to the maintenance and gardening staff and the external volunteers and performers.
I know that my wife is in the best possible place to meet her needs in a safe caring environment.
Thank you.
I know that my wife is in the best possible place to meet her needs in a safe caring environment.
Thank you.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you so much for your review. It means a lot to our team.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from Sharon B (Daughter of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Ganarew House is a lovely home, staffed by caring and supportive staff. Mum is well looked after and I feel I can chat to them about her at any time. The food is good, rooms are comfortable and there is plenty of company and entertainment which is exactly what someone with Alzheimer's needs. It is nice
to know she is safe and well looked after 24/7, thank you.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you for your review. It is much appreciated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from Anna G (Daughter of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum has now been living at Ganarew House for 6 months and what a transformation! Before she became a resident there, she would spend every day on the sofa, totally cut off from us. Due to her dementia, she wasn't communicating, eating or really drinking and I thought that she was coming to the end
of her life. However, within days of being in Ganarew House, everything changed. It's like she 'woke up'. Suddenly she started talking again, eating, drinking, smiling and most of all living! And this is down to the expert care that she gets. Every need is taken care of, from nutrition to health, to activities, literally everything. One of the best assets is how much residents' families can integrate into that care package. My dad and I frequently visit and we receive a warm welcome every time. We are included in all decisions about my mum's care and are very much encouraged to be a part of her life. Thank you to all the staff, you really are amazing.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you so much. Your review is much appreciated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from S T (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The home is always clean and tidy, with no smells. Although Mum does not take part in the entertainment we have seen her singing. The other residents love the variety. From what we have witnessed, Mum has been treated well.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from Tim B (Brother of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care afforded to my brother throughout his entire stay at Ganarew House has been first-class. All members of staff are kind and enthusiastic and this is consistent. Even though he struggles to communicate I know my brother feels that this is now his true home. Following a period of hospitalisation,
the staff have worked tirelessly with all elements of my brother's rehabilitation. The duty doctor has also been superb.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you so much for your review. I will pass this on to our team.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from Neil M (Husband of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The ambience of the home is one of warmth.
The residents are content and very well cared for by angels with invisible wings.
The food served is very appetising and those with difficulty eating are well-supported.
The recent refurbishment has enhanced the property. The activities staff work hard
The residents are content and very well cared for by angels with invisible wings.
The food served is very appetising and those with difficulty eating are well-supported.
The recent refurbishment has enhanced the property. The activities staff work hard
with frequent trips out. The residents really enjoy the Thursday tea dance at Bridges. The communal singing is fun.
The situation of the building is wonderful even though conveniently close to the A40 with lovely gardens and patio The premises are clean and hygienic.
The best thing is the feeling of community getting as close to an extended family as is possible.
The situation of the building is wonderful even though conveniently close to the A40 with lovely gardens and patio The premises are clean and hygienic.
The best thing is the feeling of community getting as close to an extended family as is possible.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you so much for your lovely review. It is so very much appreciated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from J P (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Ganarew House is a very welcoming establishment. The staff are friendly and obliging. The environment is kept to a very high standard and is always exceptionally clean.
I have to give credit to the gardener too, the flower beds and hanging baskets are always immaculate and beautiful. The food is excellent
I have to give credit to the gardener too, the flower beds and hanging baskets are always immaculate and beautiful. The food is excellent
with plenty of choice.
Visitors are made welcome with refreshments and my Mum enjoys the variety of activities especially Bingo! I feel my Mum is looked after to a very high standard and she is very happy to be living her final years at Ganarew, which gives me peace of mind.
Visitors are made welcome with refreshments and my Mum enjoys the variety of activities especially Bingo! I feel my Mum is looked after to a very high standard and she is very happy to be living her final years at Ganarew, which gives me peace of mind.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you so much for your review. We appreciate this very much.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from J T (Niece of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our uncle has been at Ganarew for approx. 3 years now. In this time we have always found the staff to be wonderful and they have looked after him very well. We have found any health issues/changes have been dealt with quickly and efficiently and we have always been informed of any developments.
We
We
are very happy with his care and feel more relaxed in the knowledge that he is being looked after well and any little changes in health/moods are noted/noticed and acted upon.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you so much for your review. It is very much appreciated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from P N (Son of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
On my first meeting of management and staff at the home it was apparent to me that the care and welfare of the residents is of the utmost importance to them. My mother who was a little reluctant in the beginning to giving up her independence settled in, in no time and is really enjoying her time there.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you so much for your kind review. We are so happy that your Mum is so settled,
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Ganarew House
from Martin C (Brother of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff have always been very caring and making life as bearable as possible for the residents. The food is excellent.
No matter what the problems that of course happen at a dementia home, the staff are always professional and kind.
No matter what the problems that of course happen at a dementia home, the staff are always professional and kind.
Reply from Julie Simons, Registered Manager at Ganarew House
Thank you so much for taking the time to send a review. It is very much appreciated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Loading...
Awards / Recognitions (0)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milkwood Care Ltd to verify any information. View our terms and conditions. Milkwood Care Ltd has an Enhanced Service – more info.