Care Home Owned by Abbeyfield Living Society in West Sussex
9.0
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Sussex for Abbeyfield Living Society are showing below.
View the details of all 13 locations (with 445 reviews) owned by Abbeyfield Living Society
Abbeyfield Living Society Locations in West Sussex (1)
Westall House
9.7
39 reviews
Birch Grove Road, Horsted Keynes, Haywards Heath RH17 7BS
"Westall House is wonderful. The care is outstanding. My Mother has been in there for over 3 years and has recently needed extra care. The…" Read all 39 reviews
Location Type Care Home
Situated in the picturesque village of Horsted Keynes, Westall House provides residential care and dementia-friendly care to older people in attractive and comfortable surroundings. Westall House Care Home has been carefully designed and modernised… Read more about Westall House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 33 Rooms
- from £1,550 / week
Abbeyfield Living Society Reviews in West Sussex (39)
9.0
Abbeyfield Living Society has a Group Review Score of 9.0 (9.002) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbeyfield Living Society must have a Review Score.
Review of
Westall House
from Lorraine D (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Westall House is wonderful. The care is outstanding. My Mother has been in there for over 3 years and has recently needed extra care. The staff have been amazing, so lovely, so caring. Not only looking after my Mother but looking after us too. I am so happy that she is there being so well looked after.
Reply from Shirley Branch, Manager at Westall HouseThank you for your kind feedback, looking after your Mum has been an absolute pleasure. Thank you so much for being such a supportive family of Westall
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Review of
Westall House
from T S (Husband of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am immensely impressed with the "One Westall" approach. Everyone, handymen, gardeners, cooks as well as care staff are all on the same Westall team.
All staff greet visitors and care staff particularly are very familiar with the behaviours of each and every resident.
All staff greet visitors and care staff particularly are very familiar with the behaviours of each and every resident.
Reply from Shirley Branch, Manager at Westall HouseThank you for your kind words, the team are driven by ensuring the residents have the best quality of life at Westall House. Working collaboratively with you makes this a whole lot easier. Thank you Shirley
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Review of
Westall House
from C B (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has been very unwell over the Christmas period, he has progressing Dementia and high risk with falling and unresponsive episodes. He has had a very nasty chest infection. Our wishes have been for him to remain at home, and carers and managers at Westall have been so kind, thorough and wonderful
working with paramedics, doctor and community nurses to take care of him and keep him safe and comfortable despite challenging situations.
Reply from Shirley Branch, Manager at Westall HouseThank you for the lovely feedback, caring for your Dad is easy because he is such a lovely person. Working with families is key for us to ensure we get it right. Thank you Shirley
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Review of
Westall House
from Jonathan H (Son of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I found Westall after my father's mobility and needs finally meant that independent living was becoming impossible and an increasing worry to me. I was torn about that move, though very pleased with my father's care at Westall since he arrived just over a year ago. It has given me and the family peace
of mind to know that he is comfortable and well cared for by an excellent team that he has grown very fond of. The team get in touch if there is anything I need to know about or discuss. Visiting is easy, and focused on being with him, as his care, food, medicine and wellbeing needs are all sorted. He has a lovely, well appointed room, with a nice view of the garden, so it does really feel like a "home" to him.
Reply from Shirley Branch, Manager at Westall HouseThank you for your review, your Dad is a lovely man, you as a family are very supportive of us and working collaboratively means we can get things right for him. Thank you Shirley
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Review of
Westall House
from Clare B (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has been living at Westall for 2 years. He suffers with Alzheimer's and is living in the Rosemary Wing. He is physically one of the fittest residents there and his needs are more activity focused rather than intimate care, although he does need that too at times. I cannot recommend the
staff highly enough. They have a wonderful rapport with him and there is a lot of laughter and the atmosphere is always happy despite what is going on and how exhausted they all are. I love that we can pop in at any time and just join in with what is going on.
Reply from Shirley Branch, Manager at Westall HouseThank you Clare for your kind words and taking the time to write this review your feedback is very important to us as is your support. Shirley
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Review of
Westall House
from Jacqueline H (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum moved into Westall Independent Living in August, all the staff made mum very welcome. Her flat is beautiful and has everything she needs to live comfortably.
The staff are always helpful and are always available to answer any questions; they go above and beyond to make sure everyone is happy. I
The staff are always helpful and are always available to answer any questions; they go above and beyond to make sure everyone is happy. I
am so glad we found Westall Independent Living as it has made our visits to mum so much nicer than where she was before. It's like a family community.
Reply from Shirley Branch, Manager at Westall HouseThank you so much for the positive feedback. We are all very proud of what we do.
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Review of
Westall House
from L D (Wife of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am pleased that my husband is in Westall Care Home in Horstead Keynes where he is safe and well cared for in a homely environment.
Reply from Shirley Branch, Manager at Westall HouseThank you for trusting us with your husband and being such a supportive family.
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Review of
Westall House
from J R (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Having looked at many care homes for mum. Westall House was by far the best. We are so happy mum has settled in well and cannot praise the staff enough. All the staff have been extremely friendly and efficient. The home has a lovely feel, and we look forward to our visits. We would definitely recommend
Westall House.
Reply from Shirley Branch, Manager at Westall HouseThank you for your feedback it is lovely to hear. Working with families to get everything right for their loved ones is key to the success.
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Review of
Westall House
from Sue C (Daughter of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are so pleased and relieved to have found Westall House for mum. The staff are so kind and caring, friendly and welcoming. Mum has settled in really well and we are confident she is well looked after. The food is excellent and the grounds are beautiful. Everything seems to run very efficiently and
staff are happy in their work, which creates a calm and relaxed atmosphere for the residents, so important with dementia. Management team are easy to contact and happy to discuss details of mum's care plan. From maintenance, cleaners, carers, caterers, activities, to admin, everyone puts the residents wellbeing at top priority. Thank you!
Reply from Shirley Branch, Manager at Westall HouseThank you so much for your kind words. Its always lovely to receive great feedback. Thanks again.
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Review of
Westall House
from Penelope H (Daughter of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are excellent. The care that my mother receives is of a very high standard.
I have no complaints.
The setting of the home is wonderful. The gardens are peaceful and tended well.
There are plenty of activities to suit all types.
I have no complaints.
The setting of the home is wonderful. The gardens are peaceful and tended well.
There are plenty of activities to suit all types.
Reply from Becki Charman, Manager at Westall HouseThank you very much for your lovely comments. Your feedback is hugely appreciated.
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Review of
Westall House
from Christina M (Daughter of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother has lived at Westall since January 2022 and has always been very happy. The staff are kind and helpful and always on hand to answer any questions. The activities schedule is varied and the staff always encourage participation.
I go away often and feel completely confident that my mother will
I go away often and feel completely confident that my mother will
be well looked after and I will be contacted if necessary.
Reply from Becki Charman, Manager at Westall HouseThank you so much for your kind words. Its always lovely to receive great feedback. Thanks again.
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Review of
Westall House
from Doreen B (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mother is very well cared for at Westall. All rooms are spotlessly clean and the food is of excellent quality. There is a wide variety of activities and musical events. All the staff are extremely pleasant and caring and treat the residents with dignity.
Reply from Becki Charman, Manager at Westall HouseThank you for your lovely feedback. We will share it with the team.
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Review of
Westall House
from Neil D (Son of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum has been living in Westall House for 6 months now. The home is really well run and the staff are all friendly, hard-working and very engaged with my Mum. The home tries exceptionally hard to ensure that activities are constantly organised so that if the residents want interactions and distractions
there are opportunities. The premises are very comfortable and my Mum is always praising the food.
Reply from Becki Charman, Manager at Westall HouseThank you so much for your positive feedback and we are so pleased Mum has settled in so well.
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Review of
Westall House
from H D (Daughter-in-law of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care staff have been extremely patient and reassuring to my mother-in-law to reduce her anxiety over moving into residential care. Everyone makes sure all the residents are cared for with dignity and respect while allowing them to make their own choices if able.
Reply from Becki Charman, Manager at Westall HouseThank you so much for your lovely feedback- we are so glad she has settled in so well.
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Review of
Westall House
from Sarah C (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been visiting Westall House the past 14 years where at various times both my parents have been residents there.
The support and kindness shown to my parents and myself has been beyond all expectations.
I can highly recommend Westall House as a happy home, full of kindness and quality care.
The support and kindness shown to my parents and myself has been beyond all expectations.
I can highly recommend Westall House as a happy home, full of kindness and quality care.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Westall HouseThank you for giving Westall House a 5 star review. It's great to read that your parents have enjoyed their time with us.
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Review of
Westall House
from Martin S (Son of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It has been a pleasure for all the family, including my mother, to have made her home at Westall House. As one of the residents said at the most recent resident and relative meetings, "the contents have it"! It is very apparent that the residents love the staff, and that is because the feeling is most
fully reciprocated. As a relative, we have been welcomed into the "family" and are included in our mother's new home.
Reply from Suzanne Brammer, Digital Officer at Westall HouseThank you for taking the time to leave a review Martin, we are delighted to hear that you and your mother have been welcomed into the home and treated like family. We really appreciate your comments.
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Review of
Westall House
from Sue K (Friend of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Westall House is outstanding. It provides a warm, friendly, efficient and caring home where individuals are valued and nothing is too much trouble. Residents are kept stimulated by interesting and fun activities and there always seems to be a great deal of laughter. The food is great and varied and
special likes and dislikes are catered for. My friend has lived there for over a year and loves it. The other residents and the staff are her new family now and as she deteriorates she is so well cared for and I know she is safe. The staff treat her as if she is their mum. When I visit I am always made to feel really welcome and I am kept informed about her condition and I can talk to any of them about any worries I have. So good.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall HouseThank you for taking the time to leave a review of Westall House, Sue. We really appreciate your feedback. It is wonderful to hear how happy your friend is and that you are made to feel welcome as her visitor.
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Review of
Westall House
from Gail W (Granddaughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Westall House staff provide a happy, caring and stimulating environment for their residents who they treat like family. Every staff member greets family members with a smile and they are polite, considerate and communicate to family members any issues or worries in a timely manner.
My nan loved being
My nan loved being
a Westall resident and was there for 7 years until she passed at 102. They looked after her like she was their nan and gave us peace of mind to know she was loved and cared for.
My grandad is now a resident and is very happy. He is well looked after, enjoys the wonderful food and the entertainment (especially bingo) and is comfortable, safe, happy and enjoys his life.
As a family, we feel so grateful to all the staff for looking after our beloved grandparents and we can’t recommend them highly enough.
Westall is also brilliant at events that involve all family members, young and old and encourage inter-generational gatherings and interactions.
Thank you all at Westall for being amazing.
My grandad is now a resident and is very happy. He is well looked after, enjoys the wonderful food and the entertainment (especially bingo) and is comfortable, safe, happy and enjoys his life.
As a family, we feel so grateful to all the staff for looking after our beloved grandparents and we can’t recommend them highly enough.
Westall is also brilliant at events that involve all family members, young and old and encourage inter-generational gatherings and interactions.
Thank you all at Westall for being amazing.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall HouseThank you for such a lovely review Gail, we really appreciate your kind words. It is wonderful to read how much your Grandad enjoys living at Westall House. We are very pleased that he enjoys the food and the bingo!
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Review of
Westall House
from Sheila K (Sister-in-law of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A beautiful environment indoors and outdoors. Kind and caring staff who create a family at Westall House. A wide range of activities which are always in tune with the wider world. The staff treat residents with respect and maintain their dignity. Consequently, a full life can be lived here.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall HouseThank you for reviewing Westall House Sheila. We really appreciate such positive feedback.
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Review of
Westall House
from D B (Husband of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The standard of care, compassion and support at Westall House has been exemplary. As the CQC itself says, it is outstanding. Westall House sets the benchmark by which every care home should be measured, in our experience, it has no equal.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall HouseThank you for taking the time to leave a review, we really appreciate your feedback. We are pleased to hear that you find the care and support at Westall House to be exemplary.
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Awards / Recognitions (1)
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