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Care Home Owned by Abbeyfield Living Society in West Sussex

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Abbeyfield Living Society in West Sussex

Only the locations & reviews in West Sussex for Abbeyfield Living Society are showing below.

View the details of all 13 locations (with 426 reviews) owned by Abbeyfield Living Society

Abbeyfield Living Society Locations in West Sussex (1)

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1 Care Home owned by Abbeyfield Living Society in West Sussex
Westall House

Birch Grove Road, Horsted Keynes, Haywards Heath RH17 7BS 

9.7 34 reviews
"I am pleased that my husband is in Westall Care Home in Horstead Keynes where he is safe and well cared for in a homely environ…"   Read all 34 reviews
Location Type Care Home

Situated in the picturesque village of Horsted Keynes, Westall House provides residential care and dementia-friendly care to older people in attractive and comfortable surroundings. Westall House Care Home has been carefully designed and modernised… Read more about Westall House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 33 Rooms from £1,946 / week

Abbeyfield Living Society Reviews in West Sussex (34)

9.4

Abbeyfield Living Society has a Group Review Score of 9.4 (9.386) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbeyfield Living Society must have a Review Score.

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Review of

Westall House

from L D (Wife of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased that my husband is in Westall Care Home in Horstead Keynes where he is safe and well cared for in a homely environment.
Reply from Shirley Branch, Manager at Westall House

Thank you for trusting us with your husband and being such a supportive family.

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Review of

Westall House

from J R (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having looked at many care homes for mum. Westall House was by far the best. We are so happy mum has settled in well and cannot praise the staff enough. All the staff have been extremely friendly and efficient. The home has a lovely feel, and we look forward to our visits. We would definitely recommend
Westall House.
Reply from Shirley Branch, Manager at Westall House

Thank you for your feedback it is lovely to hear. Working with families to get everything right for their loved ones is key to the success.

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Review of

Westall House

from Sue C (Daughter of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased and relieved to have found Westall House for mum. The staff are so kind and caring, friendly and welcoming. Mum has settled in really well and we are confident she is well looked after. The food is excellent and the grounds are beautiful. Everything seems to run very efficiently and
staff are happy in their work, which creates a calm and relaxed atmosphere for the residents, so important with dementia. Management team are easy to contact and happy to discuss details of mum's care plan. From maintenance, cleaners, carers, caterers, activities, to admin, everyone puts the residents wellbeing at top priority. Thank you!
Reply from Shirley Branch, Manager at Westall House

Thank you so much for your kind words. Its always lovely to receive great feedback. Thanks again.

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Review of

Westall House

from Penelope H (Daughter of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are excellent. The care that my mother receives is of a very high standard.
I have no complaints.
The setting of the home is wonderful. The gardens are peaceful and tended well.
There are plenty of activities to suit all types.
Reply from Becki Charman, Manager at Westall House

Thank you very much for your lovely comments. Your feedback is hugely appreciated.

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Review of

Westall House

from Christina M (Daughter of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has lived at Westall since January 2022 and has always been very happy. The staff are kind and helpful and always on hand to answer any questions. The activities schedule is varied and the staff always encourage participation.
I go away often and feel completely confident that my mother will
be well looked after and I will be contacted if necessary.
Reply from Becki Charman, Manager at Westall House

Thank you so much for your kind words. Its always lovely to receive great feedback. Thanks again.

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Review of

Westall House

from Doreen B (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother is very well cared for at Westall. All rooms are spotlessly clean and the food is of excellent quality. There is a wide variety of activities and musical events. All the staff are extremely pleasant and caring and treat the residents with dignity.
Reply from Becki Charman, Manager at Westall House

Thank you for your lovely feedback. We will share it with the team.

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Review of

Westall House

from Neil D (Son of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been living in Westall House for 6 months now. The home is really well run and the staff are all friendly, hard-working and very engaged with my Mum. The home tries exceptionally hard to ensure that activities are constantly organised so that if the residents want interactions and distractions
there are opportunities. The premises are very comfortable and my Mum is always praising the food.
Reply from Becki Charman, Manager at Westall House

Thank you so much for your positive feedback and we are so pleased Mum has settled in so well.

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Review of

Westall House

from H D (Daughter-in-law of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff have been extremely patient and reassuring to my mother-in-law to reduce her anxiety over moving into residential care. Everyone makes sure all the residents are cared for with dignity and respect while allowing them to make their own choices if able.
Reply from Becki Charman, Manager at Westall House

Thank you so much for your lovely feedback- we are so glad she has settled in so well.

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Review of

Westall House

from Sarah C (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting Westall House the past 14 years where at various times both my parents have been residents there.
The support and kindness shown to my parents and myself has been beyond all expectations.
I can highly recommend Westall House as a happy home, full of kindness and quality care.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Westall House

Thank you for giving Westall House a 5 star review. It's great to read that your parents have enjoyed their time with us.

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Review of

Westall House

from Lorraine D (Daughter of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Westall House since September 2022. She is very happy there. We have always found the staff to be extremely caring and friendly. The activities are so well thought out and arranged. The food is extremely good. We are so happy my mother is there.
Reply from Suzanne Brammer, Digital Officer at Westall House

Thank you for your review Lorraine, we are so happy that your mother is happy at Westall House and that you have found the staff to be caring and friendly. We really appreciate you taking the time to leave such positive comments.

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Review of

Westall House

from Martin S (Son of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been a pleasure for all the family, including my mother, to have made her home at Westall House. As one of the residents said at the most recent resident and relative meetings, "the contents have it"! It is very apparent that the residents love the staff, and that is because the feeling is most
fully reciprocated. As a relative, we have been welcomed into the "family" and are included in our mother's new home.
Reply from Suzanne Brammer, Digital Officer at Westall House

Thank you for taking the time to leave a review Martin, we are delighted to hear that you and your mother have been welcomed into the home and treated like family. We really appreciate your comments.

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Review of

Westall House

from Sue K (Friend of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westall House is outstanding. It provides a warm, friendly, efficient and caring home where individuals are valued and nothing is too much trouble. Residents are kept stimulated by interesting and fun activities and there always seems to be a great deal of laughter. The food is great and varied and
special likes and dislikes are catered for. My friend has lived there for over a year and loves it. The other residents and the staff are her new family now and as she deteriorates she is so well cared for and I know she is safe. The staff treat her as if she is their mum. When I visit I am always made to feel really welcome and I am kept informed about her condition and I can talk to any of them about any worries I have. So good.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review of Westall House, Sue. We really appreciate your feedback. It is wonderful to hear how happy your friend is and that you are made to feel welcome as her visitor.

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Review of

Westall House

from Gail W (Granddaughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westall House staff provide a happy, caring and stimulating environment for their residents who they treat like family. Every staff member greets family members with a smile and they are polite, considerate and communicate to family members any issues or worries in a timely manner.
My nan loved being
a Westall resident and was there for 7 years until she passed at 102. They looked after her like she was their nan and gave us peace of mind to know she was loved and cared for.
My grandad is now a resident and is very happy. He is well looked after, enjoys the wonderful food and the entertainment (especially bingo) and is comfortable, safe, happy and enjoys his life.
As a family, we feel so grateful to all the staff for looking after our beloved grandparents and we can’t recommend them highly enough.
Westall is also brilliant at events that involve all family members, young and old and encourage inter-generational gatherings and interactions.
Thank you all at Westall for being amazing.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for such a lovely review Gail, we really appreciate your kind words. It is wonderful to read how much your Grandad enjoys living at Westall House. We are very pleased that he enjoys the food and the bingo!

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Review of

Westall House

from Sheila K (Sister-in-law of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A beautiful environment indoors and outdoors. Kind and caring staff who create a family at Westall House. A wide range of activities which are always in tune with the wider world. The staff treat residents with respect and maintain their dignity. Consequently, a full life can be lived here.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for reviewing Westall House Sheila. We really appreciate such positive feedback.

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Review of

Westall House

from D B (Husband of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care, compassion and support at Westall House has been exemplary. As the CQC itself says, it is outstanding. Westall House sets the benchmark by which every care home should be measured, in our experience, it has no equal.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review, we really appreciate your feedback. We are pleased to hear that you find the care and support at Westall House to be exemplary.

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Review of

Westall House

from Jenni R (Daughter of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been suddenly widowed during Covid and following a fall at home and another during her hospital stay, it became apparent that Mum needed more support than we could offer as a family out at work. Despite care attending morning and evening, Mum herself did not feel she could or wanted to manage
at home anymore. Alzheimer's had progressed rapidly during lockdowns and further whilst in hospital. We looked at five homes in total and the moment we walked into her, now, room at Westall, it felt like the right place. The residents and staff were so friendly and using the communal spaces, unlike many of the other homes we had viewed. Mum moved in a week before Christmas and has not looked back. She is taking part in most activities, enjoying her days and socialising with new friends in her evenings. Her confidence walking has come on loads and the team are just amazing at encouraging and supporting her. We don't think she has looked as well or as happy as she does now for several years!
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for your review, Jenni. It is lovely to hear how well your mum is doing at Westall House. We are very pleased that she is happy there.

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Review of

Westall House

from Thomas S (Son of Resident) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has dementia, moved to Westall House in September 2021. Since then, I have been hugely impressed by the care she has received. I cannot praise the staff highly enough for their commitment, dedication and deep interest in making my mother's new life there as happy and fulfilling as possible.
I visited eight other care homes before choosing Westall and I am thankful to say my decision has proved the right one. My mother now feels safe, looked after and has a new purpose in her life. It is clear why Westall is rated as one of the few outstanding homes in the area, and I would not hesitate in recommending it.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review, Thomas, we really appreciate your kind words.

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Review of

Westall House

from A G (Daughter of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had kept our mum at home for as long as possible but it became apparent that she could no longer live alone in her home of 63 years. Westall House sprang to mind as Ma had already been there for respite four years ago. It was impressive from the start that many of the staff remembered her. It is
still early days for her but thanks to the wonderful care and attention that the staff have given her she is settling well. There is a lovely family atmosphere and our mum is looking well and very rested. Nothing is too much trouble for the staff who are so friendly and positive.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for your kind review, we are very pleased to hear that your mum is settling in well at Westall House.

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Review of

Westall House

from Helen F (Daughter of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my mum passed away a month ago, but had spent her last eight months at Westall House. She was incredibly happy there, from the first day.
The staff are wonderful, kind, attentive and nothing is too much trouble for them.
Even in the pandemic, they have kept a fabulous entertainment programme
going, so lovely to see such happy faces.
The food at Westall House is varied and great quality too, and personalised to each residents likes and dislikes.
I would thoroughly recommend Westall House to anyone considering this chapter for their loved ones. It is run with utter professionalism and loving care.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave such a nice review, Helen, we are very sorry to hear of your mum's passing. It is wonderful to know that she was very happy at Westall House and enjoyed living there.

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Review of

Westall House

from Carol L (Niece of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and facilities at Westall House are of the highest standard. It is so comforting to see Uncle being so well looked after. He is happy and contented. The interaction with relatives is good and it is so lovely to be able to see pictures on Facebook when we have been unable to visit during Covid
restrictions.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for your kind review, Carol, we are very pleased to hear that your uncle is happy at Westall House. We really appreciate your comments.

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Awards / Recognitions (1)

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