Abbeyfield Living Society in Berkshire | 1 Care Home

Review of
Abbeyfield Winnersh
from Barbara C (Wife of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

After 2 years of visiting my husband in the care home, I appreciate all the hard work it takes to keep the occupants happy & well cared for. The staff read to them & play games etc & have led parties in the lovely gardens. The food is excellent & nothing is too much trouble. The staff also helped me

to come to terms with the loss of my husbands company & became my friends. I therefore looked forward to my visits even more. Well done & thank you.

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Review of
Abbeyfield Winnersh
from Karin H (Wife of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband was healed with kindness. Staff were attentive. My husband would be very happy to return.

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Review of
Abbeyfield Winnersh
from Kshitij N (Great-Nephew of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

Since the day, me and my wife visited this center to find out possible places for my great grand aunt, we have been very impressed by the quality of service, staff friendliness and the overall management. The customer relations manager made us feel welcomed during our first visit and explained everything

in detail. My aunt's transfer to care home was handled very smoothly without putting us under pressure to show or prove her financial ability to support her stay. Since the move my aunt has settled in well as staff is very caring and friendly.
They are very attentive and keep us informed about my aunt.
I highly recommend this care home, which is well within the reach for anyone living in Woodley, Wokingham and nearby areas. From my experience I can say that the family members who may have to use the care home will definitely be looked after very well.

Reply from Alice Dunning, Care Home Manager at Abbeyfield Winnersh

Thank you for your 5 star review and kind words about your experience

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Review of
Abbeyfield Winnersh
from Halak N (Grandson of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

It was an absolute relief when we visited Abbeyfield. The Manager was extremely helpful and welcoming, putting us to ease explaining everything and taking us for a tour. They were not rushed for the finance part but only focused on the wellbeing and settling the resident. The staff at Abbeyfield are

the highlight of this care home. Whenever I have visited my resident, the staff has always greeted us very well and we see them very helpful, cheerful and active around every resident. The facilities are perfect and the rooms are designed to make the resident feel safe, secure and also in touch with nature. It does not feel claustrophobic as every room as an outlet to outdoors and have a nice view of the garden. The activities are programmed as per the interests and abilities of the resident. Its a lively atmosphere at Abbeyfield and gives the best elderly care to the loved ones.

Reply from Alice Dunning, Care Home Manager at Abbeyfield Winnersh

Thank you for your lovely review, we are really pleased to hear the process has been smooth for you

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Review of
Abbeyfield Winnersh
from Carol G (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

We chose Abbeyfield for Mum when it became obvious she was no longer able to remain in her bungalow even with carers visiting her. Sadly she was only with them a few weeks before a steep (and unexpected) decline in physical health led to her demise, but in that time their care was faultless. She was

given every attention by all the staff, who looked after her so well in her final hours. My brother and sister-in-law were also treated to the same consideration while they were sitting with Mum.
The premises felt like a real home, not a clinical residence, and everyone working there is friendly and helpful.

Reply from Alice Dunning, Care Home Manager at Abbeyfield Winnersh

Thank you Carol for your lovely review. We are really pleased you were happy with mums care

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Review of
Abbeyfield Winnersh
from Gillian V (Daughter-in-law of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

I cannot praise this care home highly enough. From the moment we stepped inside to visit, we felt a really warm atmosphere and observed happy residents. The Customer Relations Manager explained the services, showed us around and did not concentrate on a heavy sales pitch which we appreciated. We observed

a full programme of events designed to stimulate and, after moving in, my mother in law told us how lovely the staff were - a high accolade as she was not easy to please! They made progress with walking and personal care which had been near impossible with ourselves. At end of life, the in house nurses looked after her and all the stress of calling out district nurses, doctors and palliative care nurses was taken from us and my mother In law did not have to spend her final days in a hospital. The care she received in this home was second to none and everyone was very supportive of ourselves as well as my mother in law.

Our grateful thanks to all the dedicated staff at Abbeyfields, Winnersh.

Reply from Alice Dunning, Care Home Manager at Abbeyfield Winnersh

Thank you for your kind review. We are really pleased to hear how happy you were with the experience.

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Review of
Abbeyfield Winnersh
from I V (Son of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Incredibly responsive and caring. My mother was only a resident for a short time before she passed, but we noted that there were always plenty of staff around, even at mid-night. Their staff fully understood their duties, and quickly established what care my mother required and how to best deliver it,

even when she was being stubborn. Their physios had even got her walking again after she claimed she couldn't. We were very impressed with the full programme of events which helped with mental health. We would highly recommend Abbeyfield Winnersh.

Reply from Alice Dunning, Care Home Manager at Abbeyfield Winnersh

Thank you for your lovely review and taking the time to leave a review.

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Review of
Abbeyfield Winnersh
from Janet B (Wife of Resident) published on 10 February 2025

Submitted via Website • Report

Overall Experience

My husband has been residing at Abbeyfield for 2 and a half years. He settled quickly and has been cared for so well by staff who make every effort to understand him and help him cope with all the challenges that he faces. They always contact me quickly if there are any issues and it always feels like

a welcoming and cheerful home.

Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Winnersh

Hi Janet. Thank you for your 5-star review of our Winnersh home. So glad you and your husband feel well cared for.

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Review of
Abbeyfield Winnersh
from F D (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I am so glad that Mum chose Abbeyfield. It is a safe and welcoming environment. The staff have been very accommodating in facilitating video calls so that I can talk with Mum regularly, as I live in the US.

Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Winnersh

Hi. Thank you for your 5-star review of our Winnersh home. So glad you and your mother can stay in touch.

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Review of
Abbeyfield Winnersh
from Susie H (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Organising the room, marking of clothes and doing an inventory were all done the day before moving in. Pictures and shelf are all sorted. Mum arrived Friday afternoon December 2024. From this very day, she has been happy, free to walk about. Eating well, letting carers do personal care, showering and

hair wash. Any of this was nearly impossible to get her to do. She is enjoying the freedom the social and the quiet rooms.

Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Winnersh

Hi Susie. Thank you for your 5-star review of our Winnersh home. Glad your mother is settling in.

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Review of
Abbeyfield Winnersh
from R C (Son of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Abbeyfield was amazing. Our family needed help; Abbeyfield provided it.
Professional, medical care for Dad, respite for Mum.
Advice with navigating the various authority procedures was extremely helpful.
Always available to talk to, forever warm, friendly and empathetic.
We are extremely grateful

for all they did; thank you.

Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Winnersh

Thank you for your 5-star review of our Winnersh home. It's great to know your father has settled in.

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Review of
Abbeyfield Winnersh
from P M (Son of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

My mother seems to have settled really well at Winnersh. The only issues I have been contacted about are her eating and one occasion when she was found lying on the floor in her room, thankfully she wasn't injured.

Reply from Alice Dunning, Care Home Manager at Abbeyfield Winnersh

Thank you for your review. It's lovely to hear your mother has settled so well.

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Review of
Abbeyfield Winnersh
from Daphne C (Wife of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

It is hard to face the reality that ageing bodies do not allow one the energy, strength or mobility to continue to care for one's loved one. To find a place of welcome and a group of people that enables me to say, 'these are the people who help me look after you', has been a gateway to our own continuing

journey together.
My husband is seen as an individual and his needs are met with great respect and dignity. In addition, the staff's care and concern for me have been beyond my expectations.
Our sincere thanks to all the staff from management to cleaners. Their dedication, care and concern are always poised to go the extra mile.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh

Thank you for taking the time to leave us a 5 star review. So pleased that you and your husband are please with your choice of Abbeyfield Winnersh.

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Review of
Abbeyfield Winnersh
from E S (Daughter of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience

The people are lovely and I feel that my mother is very safe there. It is a tough job looking after someone who is challenging and variable however I have only ever seen patience, care and warmth from every member of staff in their dealings with her. My mother says how kind they are in looking after

her. They are always ready to chat with me and ensure that I am happy with everything.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh

Thank you for taking the time to leave a review. I'm glad you feel your mother is well looked after and appreciate your kind word about our caring staff. We really appreciate your feedback.

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Review of
Abbeyfield Winnersh
from Jan P (Partner of Resident) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience

The first thing I looked for finding a care home for my partner with Alzheimer's was outdoor space as he is young and energetic. This home has a wonderful huge space outdoors and a door in his room straight into it.
I also voiced my worry about him going into rooms or offices, laundry, etc. as he does

not take kindly to being told off. They said he can go anywhere as the people living there 'live here' and we only work here. What a wonderful ethic. That is how it is and the most important thing is he's happy living there and says so if I ask him. The best home in our opinion.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh

Thank you for your kind review; we are pleased to hear that your partner is happy at Abbeyfield. So glad you like our ethos

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Review of
Abbeyfield Winnersh
from Iain P (Son of Resident) published on 29 December 2023

Submitted via Website • Report

Overall Experience

My mother was moved from what was supposed to be a nursing home in poor health and unable to do anything for herself.
She is now a completely different person and considerately happier.
We are all very impressed with all aspects of care from all the members of staff and the home is very welcoming.
Moving

Mum was a great move.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh

Thank you for taking the time to leave a review. We are glad you feel your mother is well looked after and all her needs are met. We really appreciate your feedback.

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Review of
Abbeyfield Winnersh
from Kevin L (Son-in-law of Resident) published on 20 December 2023

Submitted via Postal Card • Report

Overall Experience

Abbeyfields felt like an extended family, always welcoming on arrival, always having the time to have a conversation and nothing was too much trouble. All staff had a wonderful attitude to their work and are a credit to their profession. My mother-in-law was treated with respect and dignity, even if

her dementia could be challenging at times. Lots of entertainment and activities, staff encouraged everybody to be included, would highly recommend Abbyfields to everyone.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh

Thank you for taking the time to leave a review. We're glad you felt your mother-in-law was well looked after and all her needs were met. We really appreciate your feedback.

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Review of
Abbeyfield Winnersh
from N P (Son-in-law of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience

My mother-in-law is very happy at Abbeyfield. The staff are very attentive and look after her in a very considerate and gentle manner. They are happy to answer any questions we may have and take time to explain things.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

Thank you for your kind review; we are pleased to hear that your mother-in-law is happy at Abbeyfield.

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Review of
Abbeyfield Winnersh
from S N (Wife of Resident) published on 13 October 2023

Submitted via Postal Card • Report

Overall Experience

My husband was given every care, despite his illness, by dedicated, cheerful staff. I was also cared for at a very difficult time. There was always a cup of tea for me!

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

We really appreciate you taking the time to leave feedback for us. We are glad that your husband was well cared for and that you were also looked after well by our staff. Thank you for such a kind review.

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Review of
Abbeyfield Winnersh
from Jennifer P (Daughter of Resident) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience

I transferred my mother from another care home to Abbeyfield Winnersh Care Home so she could be nearer to me. I wish we had moved her sooner, it is the best thing we have done for her. The customer relations manager couldn't have done more to help us, she made the transfer so easy and calm for everyone.

Before she only drank from a beaker with a lid but now drinks from a cup, at the old home we were told she was non-weight-bearing but she has now stood up with aids to help her. Can't praise all staff enough.

Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield Winnersh

Thank you for your wonderful review - we are thrilled to read how pleased you are with the care and support you and your mother are receiving from the team at Abbeyfield Winnersh.

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Care Home Owned by Abbeyfield Living Society in Berkshire

Abbeyfield Living Society Locations in Berkshire (1)

Abbeyfield Living Society Reviews in Berkshire (65)

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