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Care Home Owned by Abbeyfield Living Society in Nottinghamshire

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Abbeyfield Living Society in Nottinghamshire

Only the locations & reviews in Nottinghamshire for Abbeyfield Living Society are showing below.

View the details of all 13 locations (with 471 reviews) owned by Abbeyfield Living Society

Abbeyfield Living Society Locations in Nottinghamshire (1)

 - Browse 1 Care Home owned by Abbeyfield Living Society in Nottinghamshire
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Sandwood Care Home
700 Mansfield Road, Nottingham NG5 3FS 
8.9 22 reviews
Sandwood Care Home, Nottingham, Nottinghamshire
"I just wanted to say what an absolutely fabulous celebration you all organised and thank you all for the extra work and please pass my…"   Read all 22 reviews
  • from £1,266 / week
  • 31 Rooms
Location Type Care Home

SANDWOOD CARE HOME ARE ABLE TO OFFER VIRTUAL VIEWINGS OF THE HOME VIA FACETIME, WHATSAPP, SKYPE. PLEASE CONTACT THE HOME DIRECTLY TO ARRANGE Sandwood Care Home will support you in making your own ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Abbeyfield Living Society Reviews in Nottinghamshire (22)

9.2

Abbeyfield Living Society has a Group Review Score of 9.2 (9.158) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbeyfield Living Society must have a Review Score.

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Review of

Sandwood Care Home

from Vivien B (Daughter of Resident) published on 29 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say what an absolutely fabulous celebration you all organised and thank you all for the extra work and please pass my thanks on to all at the home.
I particularly want to say what an absolute asset Mel is, because I know how much the home has changed for the better, since she arrived.
I also want to say the same to you, Asma, you have all the qualities you need for this very difficult job and more besides. I have found you to be trustworthy, you listen without judgement and respond with genuine concern and desire to help.
You allowed Mel to join the group and her enthusiasm and energy have done wonders. I have seen how she gives personal attention and time to people in the home, touching hands and reaching hearts, the Christmas entertainments and group outings - you head a fabulous team and it cascades through the home - I am so grateful, on behalf of my mum - thank thank you thank you
Reply from Ian Nancollas, Digital Marketing Team at Sandwood Care HomeThank you for your 5-star review. It's lovely to know that both you and your mum appreciate all the work done by the team at Sandwood.
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Review of

Sandwood Care Home

from John U (Friend of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My regular visits to the Care Home have always been welcoming by the staff and I was impressed by the hygiene standards throughout the Home. My pal of over 50 years, Michael is happily enjoying his stay for the current 6th year and whilst he may not wish to take part in the majority of the professional
events, which are organised by the in-house staff his requirements are given the best attention with ease.
The Home and the staff are doing all that is demanded by an individual and elderly guest and I am awarding the Home 5 stars for its care and hospitality and may the achievements continue for the rest of my pal's life.
Reply from Ian Nancollas, Digital Marketing Team at Sandwood Care HomeThank you for your 5-star review. It's lovely to read that you value our care and hospitality so highly. I hope you pal goes on to enjoy many nore years with us.
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Review of

Sandwood Care Home

from T P (Friend of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Sandwood are always friendly and welcoming and relate to my friend with warmth and kindness. She is always dressed well in 'matching' outfits which suit her. The activities organiser is great - she is warm, friendly, enthusiastic and energetic, and my friend particularly seems to enjoy
the many and varied musical activities.
Reply from Asma Haque, Manager at Sandwood Care HomeThank you for your kind and positive feedback about Sandwood. We are delighted to hear that you find our staff friendly, welcoming and caring, and that your friend is supported with warmth and kindness. Your comments regarding her presentation are greatly appreciated, as our team take pride in ensuring residents feel comfortable, dignified and well-presented. We are also pleased to hear how much she enjoys the activities, particularly the musical sessions. Your feedback is sincerely valued and will be shared with the team as encouragement.
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Review of

Sandwood Care Home

from Diane H (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to thank the kindness of the staff for the inclusion of the family on decisions regarding medication and care going forward in what is an emotional time for us . We feel they have all become part of the extended family .
Reply from Ian Nancollas, Digital Marketing Team at Sandwood Care HomeThank you so much for your kind review of Sandwood House
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Review of

Sandwood Care Home

from Alan H (Power of Attorney of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our elderly relative came to live at Sandwood in December 2023. The home is spacious, clean, and odour-free. It has large en-suite bedrooms, wide corridors and multiple living spaces. The food is good, with an attractive and varied menu. Our relative is not an easy person to deal with, yet the staff
have always been friendly, welcoming, caring and professional, often over and above the call of duty. They do not just care for physical needs but sit and spend time with residents. They also keep in regular touch with us, her family. Thank you so much.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Sandwood Care HomeThank you for your five-star review. It's great to read how much your relative is enjoying their stay at Sandwood. Thank you for your kind words concerning our staff.
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Review of

Sandwood Care Home

from J P (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Sandwood Care Home for 9 months until her recent death. I couldn’t have chosen a better home for her. Every member of staff, regardless of their role, had an abundance of patience, humour and respect. I had peace of mind to leave Mum in their care, knowing she would be well
looked after. There were many opportunities for activities and to enjoy entertainment and it was great to see photos of my mum participating in these. I was always made very welcome when I visited and was able to stay as long as I wanted. I’d recommend it to anyone.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Sandwood Care HomeThank you for giving us a 5-star review. Please accept our condolences on your loss. I'm glad the staff at Sandwood were able to make your mum's final months enjoyable and give you peace of mind.
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Review of

Sandwood Care Home

from Paula B (Daughter of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Sandwood has a Care Quality Commission rating of:
Safe – Requires improvement, Effective – Requires improvement, Caring – requires improvement, Responsive – Requires Improvement, Well-led – Inadequate.
Ignore this at your or your loved ones' peril. Whilst this inspection was from 21 October
2020 I can personally vouch that it is accurate today.
The staff employed by Sandwood are kind and caring, however, the management and Abbeyfield do not appear to have the same qualities. In fact, during the 16 months my mum spent at Sandwood there were effectively 6 changes in management.
Sandwood wrongly administered dangerous, controlled drugs to my mum many, many times – all requiring the necessity to report to Safeguarding.
Sandwood and Abbeyfield may attempt to defend this review in any way they can, but I would say this “is giving up your loved one to a care home with this reputation worth the risk?”
Happily, my mum has now moved and the contrast could not be greater.
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Review of

Sandwood Care Home

from Jane W (Friend of Resident) published on 7 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I believe that my family friend is being denied her basic human rights. The care staff all seem fine but the management is unpleasant and over-zealous. My friend who is aged 95 is denied visits from her family and when someone is allowed in they place two carers in her room throughout the visit. The
staff fear for their jobs so do not question ludicrous management decisions. It is appalling.
Reply from Darren Beharry, Website Manager at Sandwood Care HomeThank you for your review. Our care home followed the instructions of both the local safeguarding team, the police, and also followed our own policy in relation to the safety of our staff and residents. Should you or the person or people you are writing on behalf of wish to raise a formal complaint about any aspect of Abbeyfield care or service, you can do so by contacting us at Complaints@abbeyfield.com.
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Review of

Sandwood Care Home

from H F (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first you could see those cared for were shown dignity and respect. The attention paid to my father and other residents was superb. The staff were always a pleasure to deal with and I felt my father could mot be in safer hands, in a warm, friendly home from home environment. Having had to visit
other homes recently, they do not appear to show the same compassion to residents, who appear to be left too much on their own, and they are very clinical. The care home staff and residents should be proud of what they do and where they are. Thank you for taking such good care of my dad.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Sandwood Care HomeWe really appreciate you taking the time to leave feedback for us. We are glad that your father was well cared for and that you appreciate the work of our staff.
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Review of

Sandwood Care Home

from A T (Resident) published on 28 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after. Treated with respect. staff are very pleasant.
Reply from Suzanne Brammer, Digital Officer at Sandwood Care HomeThank you for taking the time to review Sandwood Care Home.
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Review of

Sandwood Care Home

from Kathryn D (Daughter of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Sandwood a year ago. She is capable and has full capacity, but following a couple of fainting fits, she lost her confidence and became withdrawn. Her husband had died seven years previously, and she became lost, lonely and scared.
It was Mum's idea to move into care, and we looked
at three care homes, but Sandwood was the one she felt comfortable with. She has become much more confident and has made friends. The staff know her name, which is very important, and she is well cared for. The home has some dementia patients who can be disruptive, so Mum and a few others have their own quiet lounge, with no television, where they can enjoy reading, jigsaws and chatting. Well done to the home for noticing their needs and providing this for them.
I visit Mum at least twice a week and am always made to feel welcome.
Reply from Suzanne Brammer, Digital Officer at Sandwood Care HomeThank you for leaving such positive feedback of Sandwood Care Home. We are delighted to hear that your Mum has become much more confident and has made new friends here.
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Review of

Sandwood Care Home

from S W (Daughter of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are efficient and friendly. Residents are treated with respect and given time. The rooms are comfortable, and the food is plentiful. Plenty of lounges/rooms for those who want quiet time.
Reply from Suzanne Brammer, Digital Officer at Sandwood Care HomeThank you for taking the time to review Sandwood Care Home. We are glad to hear that you have found the staff to be efficient and friendly.
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Review of

Sandwood Care Home

from Gillian C (Daughter of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has lived at the Sandwood Care Home for almost a year now, following a series of falls resulting in hospitalisation. She has dementia and cannot walk unaided. She requires a gluten-free diet. The staff all seem to be patient and caring and know the personalities of the individual residents. The
rooms are clean, spacious, light and airy and have ensuite facilities.
Reply from Suzanne Brammer, Digital Officer at Sandwood Care HomeThank you for taking the time to review Sandwood Care Home Gillian; we really appreciate your feedback.
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Review of

Sandwood Care Home

from Rebecca B (Daughter of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been very happy with the care our mum has received at The Firs Residential Care Home. The staff are caring and attentive and Mum is very settled. Mum’s transition from a previous care home to The Firs Residential Care Home was managed smoothly and we are pleased to see a wider range of activities
and more regular entertainment scheduled for residents. We recently enjoyed a wonderful afternoon tea for Mother’s Day and look forward to sharing more occasions like these in the future.
Reply from Suzanne Brammer, Digital Marketing Officer at Sandwood Care HomeThank you for taking the time to leave a review Rebecca. We are very pleased that your mum has settled in well at The Firs and is enjoying the entertainment and activities. Our staff will be delighted to read your comments about their care and attentiveness.
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Review of

Sandwood Care Home

from Richard B (Son of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was discharged from hospital unable to sit up in bed properly. Within a couple of days of arriving at The Firs she was up, dressed and walking. The level of care has been both kind and professional and my mother is now very contented with her surroundings. From a position where we were awaiting
a call from the hospital giving us the news that she had not survived the night we now have regular telephone calls and visits when the pandemic allows and are looking forward to celebrating her 97th birthday.
Reply from Suzanne Brammer, Regional Marketing Executive at Sandwood Care HomeThank you for taking the time to leave a review Richard, it is wonderful to hear that your mother is doing well and we hope she has a very happy 97th birthday.
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Review of

Sandwood Care Home

from Margaret B (Daughter of Resident) published on 26 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother came to The Firs from hospital mid-November 2019 in a very agitated condition, she is 96 and suffers from dementia. The wonderful care and kindness of all staff meant that she settled and began to smile again.
During lockdown, I felt comforted knowing Mum was safe, content and well cared
for.
An additional mobile number was set up so family members could speak to their loved ones while visiting was not allowed.
The new manager is making improvements in spite of the Covid-19 situation. Communications between the home and residents' families have also improved.
The Firs has had no cases of Covid19, a credit to them.
Mum is looked after with kindness and respect.
Well done to The Firs.
Reply from Suzanne Brammer, Regional Marketing Executive at Sandwood Care HomeThank you, Margaret, for taking the time to leave your comments about The Firs, we really appreciate your feedback. We are very pleased to hear that you and your mother are happy with your experience here and we will pass your comments to the staff and house manager.
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Review of

Sandwood Care Home

from F H (Son of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received was excellent, the management, staff and carers were attentive and professional. They were very helpful when my mother died.
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Review of

Sandwood Care Home

from Mary F (Daughter-in-law of Resident) published on 6 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Firs is wonderfully run! The team are friendly & professional and show a great deal of compassion for the residents in their care. Even when situations appear challenging to me, they are handled in such respectful and thoughtful ways. We recently held a small 85th party for my mother-in-law in
the quiet room, which overlooks the newly landscaped patio garden. I was encouraged to decorate the room, bring cakes and bubbly and we played a slideshow with music. We had fun, it was very much appreciated by Mother-in-law and Father-in-law and by those who were invited. The very 'smiley' in-house chef even brought Mum in a cake with candles. It is a heart-wrenching situation when care can no longer be provided in the family home, it's a decision made with a heavy heart. To know that she is very well looked after, with a level of nursing care that is second to none, in a warm, clean, safe and caring environment really does help the family to come to terms with the change. Thank you.
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Review of

Sandwood Care Home

from Valerie P (Friend of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff at The Firs Nursing Home very approachable and they make time to discuss any worries or issues as and when they arise.
They are always busy but never give the impression that they don't have time for anyone, either residents or visitors. In previous employment, I have visited
clients in many different care homes but I have to admit I could not find any that were better than The Firs at providing first class care to its residents.
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Review of

Sandwood Care Home

from Chris R (Daughter of Resident) published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
The staff always strive to improve my father's life.
The manager is extremely approachable and helpful.
All the staff work hard to make Dad's life the best it can be.
I feel happy leaving him in their care.
The staff are also supportive to the family as well as the resident.
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Awards / Recognitions (1)

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