Care Home Owned by Abbeyfield Living Society in Nottinghamshire

have always been friendly, welcoming, caring and professional, often over and above the call of duty. They do not just care for physical needs but sit and spend time with residents. They also keep in regular touch with us, her family. Thank you so much.

looked after. There were many opportunities for activities and to enjoy entertainment and it was great to see photos of my mum participating in these. I was always made very welcome when I visited and was able to stay as long as I wanted. I’d recommend it to anyone.

2020 I can personally vouch that it is accurate today.
The staff employed by Sandwood are kind and caring, however, the management and Abbeyfield do not appear to have the same qualities. In fact, during the 16 months my mum spent at Sandwood there were effectively 6 changes in management.
Sandwood wrongly administered dangerous, controlled drugs to my mum many, many times – all requiring the necessity to report to Safeguarding.
Sandwood and Abbeyfield may attempt to defend this review in any way they can, but I would say this “is giving up your loved one to a care home with this reputation worth the risk?”
Happily, my mum has now moved and the contrast could not be greater.

staff fear for their jobs so do not question ludicrous management decisions. It is appalling.

other homes recently, they do not appear to show the same compassion to residents, who appear to be left too much on their own, and they are very clinical. The care home staff and residents should be proud of what they do and where they are. Thank you for taking such good care of my dad.

at three care homes, but Sandwood was the one she felt comfortable with. She has become much more confident and has made friends. The staff know her name, which is very important, and she is well cared for. The home has some dementia patients who can be disruptive, so Mum and a few others have their own quiet lounge, with no television, where they can enjoy reading, jigsaws and chatting. Well done to the home for noticing their needs and providing this for them.
I visit Mum at least twice a week and am always made to feel welcome.

rooms are clean, spacious, light and airy and have ensuite facilities.

and more regular entertainment scheduled for residents. We recently enjoyed a wonderful afternoon tea for Mother’s Day and look forward to sharing more occasions like these in the future.

a call from the hospital giving us the news that she had not survived the night we now have regular telephone calls and visits when the pandemic allows and are looking forward to celebrating her 97th birthday.

for.
An additional mobile number was set up so family members could speak to their loved ones while visiting was not allowed.
The new manager is making improvements in spite of the Covid-19 situation. Communications between the home and residents' families have also improved.
The Firs has had no cases of Covid19, a credit to them.
Mum is looked after with kindness and respect.
Well done to The Firs.

the quiet room, which overlooks the newly landscaped patio garden. I was encouraged to decorate the room, bring cakes and bubbly and we played a slideshow with music. We had fun, it was very much appreciated by Mother-in-law and Father-in-law and by those who were invited. The very 'smiley' in-house chef even brought Mum in a cake with candles. It is a heart-wrenching situation when care can no longer be provided in the family home, it's a decision made with a heavy heart. To know that she is very well looked after, with a level of nursing care that is second to none, in a warm, clean, safe and caring environment really does help the family to come to terms with the change. Thank you.

clients in many different care homes but I have to admit I could not find any that were better than The Firs at providing first class care to its residents.

rapport she has with them. I have visited many nursing homes and usually, they are cold and efficient. The Firs Nursing Home is warm welcoming and efficient.

staff.
I would highly recommend it to those needing this level of nursing support.