Care Homes Owned by Abbeyfield Living Society in Nottinghamshire

The home itself is very welcoming, the staff cheerful and the building extremely clean and tidy.

Thank you

I have been very satisfied with all aspects of the care provided for my friend. There have been considerable challenges but staff have always dealt empathetically and with professionalism as each challenge arises.

Very Caring staff, good food and a pleasant atmosphere. (Pity about the Car Park)

You allowed Mel to join the group and her enthusiasm and energy have done wonders. I have seen how she gives personal attention and time to people in the home, touching hands and reaching hearts, the Christmas entertainments and group outings - you head a fabulous team and it cascades through the home - I am so grateful, on behalf of my mum - thank thank you thank you

The Home and the staff are doing all that is demanded by an individual and elderly guest and I am awarding the Home 5 stars for its care and hospitality and may the achievements continue for the rest of my pal's life.

The staff at Sandwood are always friendly and welcoming and relate to my friend with warmth and kindness. She is always dressed well in 'matching' outfits which suit her. The activities organiser is great - she is warm, friendly, enthusiastic and energetic, and my friend particularly seems to enjoy the many and varied musical activities.

I would just like to thank the kindness of the staff for the inclusion of the family on decisions regarding medication and care going forward in what is an emotional time for us . We feel they have all become part of the extended family .

Our elderly relative came to live at Sandwood in December 2023. The home is spacious, clean, and odour-free. It has large en-suite bedrooms, wide corridors and multiple living spaces. The food is good, with an attractive and varied menu. Our relative is not an easy person to deal with, yet the staff have always been friendly, welcoming, caring and professional, often over and above the call of duty. They do not just care for physical needs but sit and spend time with residents. They also keep in regular touch with us, her family. Thank you so much.

My mum was a resident at Sandwood Care Home for 9 months until her recent death. I couldn’t have chosen a better home for her. Every member of staff, regardless of their role, had an abundance of patience, humour and respect. I had peace of mind to leave Mum in their care, knowing she would be well looked after. There were many opportunities for activities and to enjoy entertainment and it was great to see photos of my mum participating in these. I was always made very welcome when I visited and was able to stay as long as I wanted. I’d recommend it to anyone.

Happily, my mum has now moved and the contrast could not be greater.

I believe that my family friend is being denied her basic human rights. The care staff all seem fine but the management is unpleasant and over-zealous. My friend who is aged 95 is denied visits from her family and when someone is allowed in they place two carers in her room throughout the visit. The staff fear for their jobs so do not question ludicrous management decisions. It is appalling.

From the first you could see those cared for were shown dignity and respect. The attention paid to my father and other residents was superb. The staff were always a pleasure to deal with and I felt my father could mot be in safer hands, in a warm, friendly home from home environment. Having had to visit other homes recently, they do not appear to show the same compassion to residents, who appear to be left too much on their own, and they are very clinical. The care home staff and residents should be proud of what they do and where they are. Thank you for taking such good care of my dad.

Well looked after. Treated with respect. staff are very pleasant.

I visit Mum at least twice a week and am always made to feel welcome.

The staff are efficient and friendly. Residents are treated with respect and given time. The rooms are comfortable, and the food is plentiful. Plenty of lounges/rooms for those who want quiet time.

Mum has lived at the Sandwood Care Home for almost a year now, following a series of falls resulting in hospitalisation. She has dementia and cannot walk unaided. She requires a gluten-free diet. The staff all seem to be patient and caring and know the personalities of the individual residents. The rooms are clean, spacious, light and airy and have ensuite facilities.

We have been very happy with the care our mum has received at The Firs Residential Care Home. The staff are caring and attentive and Mum is very settled. Mum’s transition from a previous care home to The Firs Residential Care Home was managed smoothly and we are pleased to see a wider range of activities and more regular entertainment scheduled for residents. We recently enjoyed a wonderful afternoon tea for Mother’s Day and look forward to sharing more occasions like these in the future.

My mother was discharged from hospital unable to sit up in bed properly. Within a couple of days of arriving at The Firs she was up, dressed and walking. The level of care has been both kind and professional and my mother is now very contented with her surroundings. From a position where we were awaiting a call from the hospital giving us the news that she had not survived the night we now have regular telephone calls and visits when the pandemic allows and are looking forward to celebrating her 97th birthday.

Well done to The Firs.