Care Homes Owned by Abbeyfield Living Society in London

there. As a relative I feel supported by the staff and welcomed whenever I visit.

surround the property that everyone can enjoy.
All of the staff at all levels are extremely kind, caring and compassionate. I affectionately refer to them as my Abbeyfield Family!
I am always comfortable in approaching anyone if I have any worries or queries.
The residents have a weekly activity planner.
Pet therapy, yoga, bingo and musical entertainment being just some of the examples. There are also seasonal events such as Christmas parties and summer BBQs all of which are amazing experiences we can all share with our families to make memories with our loved ones... can't wait for the next one!
I would certainty recommend Abbeyfield House to other families.

a short service on a monthly basis. These range between 6 and 15 who attend - the variance relates to the number of staff available and the needs of the individual resident.

of staff in particular has joined the team and he has organised some lovely tea parties and music events.
I am extremely grateful for the care my sister has at Abbeyfield and the communication I receive regarding any changes, including when she is Resident Of The Week when I can give input on anything she may need or any concerns.

it was deemed necessary for him to be transferred directly to a care home thereafter.
Abbeyfield have been brilliant at making him feel comfortable and cared for. He loves it there and cannot remember resisting the idea. I visit him most days and am hugely relieved and grateful to them for looking after him so well.

room. The home is very clean and tidy. My mum is kept warm, fed and clean, I really couldn’t ask for anything else! Nothing is too much trouble for the staff!
I go home now, and I have no worries about her safety and care at all.

and caring. Many of the staff have been at Lee House for a number of years, and this continuity helps create a great atmosphere. Being a carer is a tough job; the staff are wonderful, and many go the extra mile for the residents. Everything is well organised, and the premises are well maintained and clean, and the garden is lovely. Thank you everyone.

grown very fond of a number of the care workers. Communication is very good. I am kept well informed, as an example when they feel she needs to see the GP and when she is resident of the day. They advise us of any risks which they have identified in relation to Mum’s care, recently they introduced crash mats and bed sensors to manage any risk of injury if Mum fell out of bed. I know that Mum’s well-being is a top priority. My sister and I both feel my mum is still here at the age of 93 because she is a resident at Abbeyfield, New Malden.

staggered with people coming at different times and no representation from the staff. Very unprofessional.

The setting is perfect. My mother has a large light room looking over a lovely garden which provides real tranquility and calm for her. She couldn’t be in a better place.

care. She always looks well looked after. When I visit her she is always very happy to see me. When I leave she is equally happy to see me go. This shows me she looks upon Lee House as home and feels very secure. When I walk into Lee House I always think this is lovely, so bright and cheerful. The Manager and her staff are always approachable and open to any suggestions we may have.

Thank you Lee House.

a terrace with the beautiful garden and mature trees beyond. We are delighted that she now views the permanent staff and her fellow residents as a second, much larger, extended family.

on the telly. The staff are exceedingly friendly and helpful. She has made new friends. She likes the food. She also likes sitting in and walking around the garden, especially when the sun is out.
The manageress is very knowledgeable, experienced, and professional, as well as caring and approachable.
The mother of a friend of my wife's is now on the waiting list as a result of our recommendation.