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Care Homes Owned by Abbeyfield Living Society in London

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Abbeyfield Living Society in London

Only the locations & reviews in London for Abbeyfield Living Society are showing below.

View the details of all 13 locations (with 426 reviews) owned by Abbeyfield Living Society

Abbeyfield Living Society Locations in London (2)

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2 Care Homes owned by Abbeyfield Living Society in London
Abbeyfield House - New Malden

California Road, New Malden KT3 3RL 

9.8 35 reviews
"Our mum has been at Abbeyfield since November 2023 and we are delighted with the care and compassion that has been shown to her. Despite…"   Read all 35 reviews
Location Type Care Home

The house can accommodate 36 residents in 36 single ensuite rooms. There are assisted bathrooms available for all residents to use. Abbeyfield House is a purpose-built dementia care home, established in 1999. There is a beautiful spacious garden… Read more about Abbeyfield House - New Malden

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 36 Rooms from £1,334 / week
Lee House

2 Lancaster Avenue, Wimbledon, London SW19 5DE 

9.7 20 reviews
"My mum has been at Lee House for over five years. I live overseas and appreciate all the care she receives and all the support given to me,…"   Read all 20 reviews
Location Type Care Home

Lee House is an attractive residential care home located in Wimbledon offering care and support to those over the age of 65. The home has been carefully designed to offer comfortable accommodation which includes single occupancy bedrooms each with… Read more about Lee House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • 27 Rooms from £1,467 / week

Abbeyfield Living Society Reviews in London (55)

9.4

Abbeyfield Living Society has a Group Review Score of 9.4 (9.386) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbeyfield Living Society must have a Review Score.

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Review of

Abbeyfield House - New Malden

from Graham H (Son of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been at Abbeyfield since November 2023 and we are delighted with the care and compassion that has been shown to her. Despite her continued deterioration staff are always present and attentive to her needs. We wouldn't want her to be anywhere else.
Reply from Emanuela Petrescu, Care Home Manager at Abbeyfield House - New Malden

Thank you so much for your kind and thoughtful words. We are truly touched to hear how much you value the care and compassion shown to your mum since her arrival at Abbeyfield House.It means a great deal to our team to know that, even as her needs have increased, you've felt reassured by the attentiveness and presence of our staff. Your appreciation is a great encouragement to us all.Please don't hesitate to reach out at any time-we're always here for you and your mum.

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Review of

Abbeyfield House - New Malden

from Karen K (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care home, and facilities.
Staff are approachable and friendly, patient and kind.
Abbeyfield is always clean and the garden well-maintained.
My mum has a lovely room, is settled, happy and well cared for.
Reply from Emanuela Petrescu, Care Home Manager at Abbeyfield House - New Malden

Thank you so much for your kind words - it truly means a lot to us.We absolutely love having your mum as part of our Abbeyfield family. She's a real character and brings such warmth and energy to the home. It was wonderful seeing her enjoy herself at the recent party - she really got involved again and had a great time, which made us all smile.We're so pleased to hear that you're happy with the care, facilities, and the team. Your support and trust mean a great deal to all of us.With warmest regards,Emanuela

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Review of

Lee House

from T K (Cousin of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin has settled into Lee House despite a difficult year medically this year. Although she is still struggling having lost her independence, I'm happy that she is secure and safe in Lee House.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for your 5-star review. So please to see that your cousin has settled into Lee House.

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Review of

Abbeyfield House - New Malden

from Elaine S (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident here since February 2015 and during that time her dementia and physical mobility have worsened. The staff are excellent, continuing to support Mum as her needs increase. Activities have been reinstated post-pandemic and the garden looks wonderful and Mum continues to enjoy living
there. As a relative I feel supported by the staff and welcomed whenever I visit.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to give us a 5 star review. It's great to see that your mother is enjoying her stay at New Malden. Thank you for your kind words about our staff.

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Review of

Abbeyfield House - New Malden

from K S (Daughter of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Abbeyfield House for over 2 years now. It was a very heartbreaking and emotional decision to make as a family but she needed to be cared for and supported in a safe environment.
The care home has a very warm, welcoming homely and clean feel, with lovely gardens which
surround the property that everyone can enjoy.
All of the staff at all levels are extremely kind, caring and compassionate. I affectionately refer to them as my Abbeyfield Family!
I am always comfortable in approaching anyone if I have any worries or queries.
The residents have a weekly activity planner.
Pet therapy, yoga, bingo and musical entertainment being just some of the examples. There are also seasonal events such as Christmas parties and summer BBQs all of which are amazing experiences we can all share with our families to make memories with our loved ones... can't wait for the next one!
I would certainty recommend Abbeyfield House to other families.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to leave us a 5 star review. It's great that your mother is enjoying her stay with us. Thank you for your kind words about the support and care provided by our staff.

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Review of

Abbeyfield House - New Malden

from David P (Friend of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visit the resident once per week, and have done since her arrival at the home. I have generally found the staff hard-working and caring for the needs of both the individual I visit and the others in the section of the home where my resident is living.
I am also a member of a group who visit to take
a short service on a monthly basis. These range between 6 and 15 who attend - the variance relates to the number of staff available and the needs of the individual resident.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to give us a 4 star review. Thank you for your kind words about the care and support we offer our residents.

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Review of

Abbeyfield House - New Malden

from Denise P (Sister of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident of Abbeyfield House since March 2020 and in her time here her dementia has progressed greatly. The staff and management have been amazing at meeting her needs, making adaptations and providing extended care.
Entertainment at the home has improved greatly since one member
of staff in particular has joined the team and he has organised some lovely tea parties and music events.
I am extremely grateful for the care my sister has at Abbeyfield and the communication I receive regarding any changes, including when she is Resident Of The Week when I can give input on anything she may need or any concerns.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to leave us a 5 star review. So glad your sister is enjoying living with us. I hope she goes on to receive many more RoW awards.

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Review of

Abbeyfield House - New Malden

from Rey G (Son of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was resistant to the suggestion that a care home would be good for him at previous assessment meetings. He is a heart patient with vascular dementia and was rapidly losing his ability to cope in the one bedroom assisted living flat he was in. After a heart episode where he was taken to hospital
it was deemed necessary for him to be transferred directly to a care home thereafter.
Abbeyfield have been brilliant at making him feel comfortable and cared for. He loves it there and cannot remember resisting the idea. I visit him most days and am hugely relieved and grateful to them for looking after him so well.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to leave us a 5-star review. It's great to know your father has settled in so quickly at New Malden and that both of you are happy with the care he is receiving.

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Review of

Abbeyfield House - New Malden

from Anna V (Daughter of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find Abbeyfield to be a very warm, caring and cosy place for my mother. She has been a resident since May this year. The staff are very kind towards Mum and all of the residents. I would recommend the home to anyone.
Reply from Suzanne Brammer, Digital Officer at Abbeyfield House - New Malden

Thank you for your review, Anna; we are delighted to hear that you find Abbeyfield to be a warm and cosy place for your mother. We really appreciate your feedback.

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Review of

Abbeyfield House - New Malden

from Lynda M (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Abbeyfield earlier this year, and I was very worried about how she would react, but she seemed to settle straight away. The staff are so lovely and caring, always friendly and polite. My mum is treated with dignity and respect. Her room is very spacious, with her own shower and toilet
room. The home is very clean and tidy. My mum is kept warm, fed and clean, I really couldn’t ask for anything else! Nothing is too much trouble for the staff!
I go home now, and I have no worries about her safety and care at all.
Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield House - New Malden

Thank you for taking the time to review Abbeyfield House. We are so pleased your worries were allayed and that your mum settled in so quickly. Your comments on the cleanliness of the house and the care provided are really appreciated. Thank you, Abbeyfield.

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Review of

Abbeyfield House - New Malden

from J J (Sister of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very clean, staff approachable and friendly.
Willing to help with any issues or concerns raised.
My sister seems content there, and I am satisfied that she seems well cared for, which helps to give her family peace of mind.
Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield House - New Malden

Thank you for taking the time to review Abbeyfield House. We are pleased to read staff are able to help with all your needs and are approachable and friendly. Kind regards, Abbeyfield.

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Review of

Lee House

from C M (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Lee House for over five years. I live overseas and appreciate all the care she receives and all the support given to me, from keeping me informed to getting things that Mum needs when I'm not in the UK. I visit regularly for extended periods and always find everyone welcoming, friendly
and caring. Many of the staff have been at Lee House for a number of years, and this continuity helps create a great atmosphere. Being a carer is a tough job; the staff are wonderful, and many go the extra mile for the residents. Everything is well organised, and the premises are well maintained and clean, and the garden is lovely. Thank you everyone.
Reply from Lucie Taylor, Digital Marketing Manager at Lee House

Thank you for taking the time to review Lee House. We are thrilled to read your positive comments and will share them with the team. Kind regards, Abbeyfield

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Review of

Abbeyfield House - New Malden

from G K (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Abbeyfield House Care Home since 2017. My sister and I are very happy with the care that she receives there. She is always clean and presentable and the care workers offer her a choice of clothing each day. Her condition and behaviour are managed very well and she has
grown very fond of a number of the care workers. Communication is very good. I am kept well informed, as an example when they feel she needs to see the GP and when she is resident of the day. They advise us of any risks which they have identified in relation to Mum’s care, recently they introduced crash mats and bed sensors to manage any risk of injury if Mum fell out of bed. I know that Mum’s well-being is a top priority. My sister and I both feel my mum is still here at the age of 93 because she is a resident at Abbeyfield, New Malden.
Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield House - New Malden

Thank you for taking the time to review Abbeyfield House. We are thrilled to read how pleased you are with the care your mother receives and that she has grown fond of the carers. Kind regards, Abbeyfield.

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Review of

Abbeyfield House - New Malden

from J B (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely, helpful staff on duty. Very clean environment. My dad is settling well and looking forward to the new activities coordinator giving him things to do.
I was not aware of who his key worker was, and they have never contacted me. I don’t know who was in charge of his first review, but it was
staggered with people coming at different times and no representation from the staff. Very unprofessional.
Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield House - New Malden

Thank you for taking the time to leave us a review. We're glad to read that your dad has settled in well and is enjoying the activities on offer. We will look into the comments you've made regarding his key worker and hope to resolve them accordingly. Kind regards, Abbeyfield

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Review of

Lee House

from B E (Son of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Lee House for over 5 years and is very content and well looked after. The care staff are all extremely kind, respectful and hard-working. The home is very well run and we are kept informed of all aspects of my mother’s care and general well-being, which gives us great comfort.
The setting is perfect. My mother has a large light room looking over a lovely garden which provides real tranquility and calm for her. She couldn’t be in a better place.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We are glad your mother is happy here and is getting all the care she needs.

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Review of

Lee House

from Sarah H (Power of Attorney of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I share Power of Attorney with a friend for my late husband’s cousin’s widow who very sadly has Alzheimer’s. She moved into Lee House in September 2020. Thanks to the kindness and wisdom of the staff at Lee House my cousin-in-law settled very quickly. As her illness progresses she is receiving more
care. She always looks well looked after. When I visit her she is always very happy to see me. When I leave she is equally happy to see me go. This shows me she looks upon Lee House as home and feels very secure. When I walk into Lee House I always think this is lovely, so bright and cheerful. The Manager and her staff are always approachable and open to any suggestions we may have.


Thank you Lee House.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for your review of the care your cousin-in-law receives at Lee House.

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Review of

Lee House

from Susan N (Daughter of Resident) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely environment with hard-working staff who show real affection and a deeply caring attitude towards my mum. Thanks principally to this, she seems very happy for which we are truly grateful. She enjoys living in her spacious room (large enough to accommodate some of her own things) overlooking
a terrace with the beautiful garden and mature trees beyond. We are delighted that she now views the permanent staff and her fellow residents as a second, much larger, extended family.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We are glad that your mother feels at home with us.

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Review of

Lee House

from F E (Daughter of Resident) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely place. Caring staff who think about what the resident would like as an individual. Plenty of activities to keep you going. The room is allowed to be personalised and as my mother has a patio she is also allowed to grow plants outside. All staff very considerate and respectful.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We are delighted that your mother enjoys the activities we put on for our residents.

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Review of

Lee House

from Christine E (Power of Attorney of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always welcoming they treat my friend with respect and friendliness. My friend is always clean and has been helped to put on her makeup. She appears happy and satisfied. She greatly enjoys the activities.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We are delighted your friend is happy in our home.

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Review of

Lee House

from Nick M (Son of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Lee House just over a year ago, having been living alone in her own house independently at the age of 93. It was a big change for her, but it has been a great success.
She couldn't be happier. She has a lovely room overlooking the garden, with her own ensuite bathroom and sports
on the telly. The staff are exceedingly friendly and helpful. She has made new friends. She likes the food. She also likes sitting in and walking around the garden, especially when the sun is out.
The manageress is very knowledgeable, experienced, and professional, as well as caring and approachable.
The mother of a friend of my wife's is now on the waiting list as a result of our recommendation.
Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We hope that your mother continues to make new friends and feels at home in our house.

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Awards / Recognitions (1)

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