Care Homes Owned by Chislehurst Care Ltd in London

My Mother was at Fairmount for three and a half years. She was reluctant to move in but settled in well and enjoyed the routine and activities offered. The Care staff and Management were always kind and patient. Any concerns we had were dealt with promptly and professionally. I was particularly impressed with the care she was given in her final 6 months. The carers went over and above to check that she was comfortable and treated with compassion and dignity. Thank you Fairmount.

A friend of ours went into the home in March 2023 and I can honestly say she had the best of care. Everyone was friendly and welcoming, nothing was too much bother. The house felt very homely, everywhere is clean and relaxed, plenty of activities to keep residents amused, meals are fresh and well prepared, clothing laundered everyday and medical assistance is available when needed. The grounds are lovely and well kept, residents are able to enjoy the fresh air in a safe environment. Management and staff work hard to ensure the wellbeing of the people in their care and are always willing to answer any questions. We cannot recommend them highly enough.

We have visited our friend constantly over the last 6 years and have never been disappointed. This week our friend had a physical problem and the staff could not have been more caring and patient if it had been their own mother. There is always a friendly welcome and genuine concern for the residents. Cannot say more.

Ashglade Care Home managers and carers fully deserve every one of the five stars they get. My mum was with them for the past 14 months, and everyone cared for her exceptionally well. Myself and my family are so grateful to all of the staff for welcoming Mum into their small community and for the genuine love and warmth they give to every resident.

Thank you to the manager and his fantastic team for taking such wonderful care of Mum.

My nan celebrated her 100th birthday this month and the Ashglade staff put on a fantastic celebration for her so that we could all be there on her special day. Highly recommended care home with dedicated, caring staff.

The overall view was of a caring and friendly home.

Mum has been here for just over four years and has been looked after wonderfully by the entire team. From housekeeping to hairdressing the care is absolutely fantastic. Mum celebrated her 100th Birthday this month. A lovely time was had by all attendees. Undoubtedly Mum would not have seen this milestone if she were not in the care of these amazing people. Five stars and then some! Just thank you!

Dad went to Fairmount 11/22 and I can truly say care from the start the team have the highest standards. The home is clean cosy and bright. Walking in feels like home. The team are welcoming and they genuinely care for the residents. We are part of the Fairmount family and the staff are happy to communicate we feel, blessed that dad is here. The management team make time for residents to explain processes.

Very organised. Lots of staff to help residents with fun daily activities. Access to dedicated GP, podiatrist etc. Hygiene control is a high standard, and visiting times are well managed. Residents' dignity is paramount it's natural. Dad is in the safest place. The team always make time to chat and suggest items to bring for dad. Clothing is well cared for and cleaned daily. Catering goes above and beyond providing outstanding meals. Dad settled my last visit after 40 min said it's been lovely to see you I need to get back to the others. Went home with a happy heart knowing he is safe and well looked after. Well done Fairmount medals for outstanding commitment to your residents.

Very homely and caring. My aunt loves it at Ashglade.

My adult daughter and I visited Ashglade in July this year as a possible care home for my wife. We were both of the same agreement immediately and knew this small, friendly atmosphere would take some beating with further, other viewings. This turned out to be the case! I had reservations regarding my wife though - who can be quite stubborn. However the staff soon brought her round and I cannot praise all of the staff enough - from the manager to the cleaner!

I find Fairmount Residential Care Home staff exceptional. The home has no smells and mum says how happy to live there.

My husband transferred to Fairmount following a fall. He has vascular dementia and following assessment remained in care. This year marks one year of his stay. At the start there were a few minor hiccups but they were rapidly sorted. Mainly due to my stress/guilt and being unaware of procedures. Fairmount is an excellent home for my husband. The setting is homely but efficient for its purpose. My only problem is the location. I do not have a car and have difficulty visiting but that's personal. My husband's appearance is clean, groomed and cared for. His bedroom is faultless, as are the other areas in the home. Beautiful garden facilities and varied activities are regularly organised by a good activity team. The Fairmount team, from the manager, carers, and admin to background unseen staff are always welcoming and helpful and respond to requests or problems with efficiency and positivity. I feel safe and comforted to leaving my husband in Fairmount's excellent care and surroundings. Thank you to all.

My mother has been a resident at Fairmount for the past three years. I have always found the staff to be considerate, kind and polite when dealing with my Mother. During the Pandemic, the home made an effort to make sure that I was able to see my mother each week by means of window visits. My Mother always appears to be in good spirits when I visit her. The staff are friendly and always have a smile on their faces. Her room is spacious and always tidy and clean. The areas where the residents sit are clean and warm and the gardens out the back have a big veranda where residents can sit in the Summer. My mother is 94 years old and sadly suffers with dementia. In my opinion, she has the best care at Fairmount.

The staff are always friendly and make me welcome. The safety of the residents and staff and visitors is taken with the utmost priority. Although we think the fees are a little high we nonetheless accept that to get the level of care provided alternatives are hard to find.

On the recommendation of Princess Royal University Hospital in Farnborough Kent, my wife was placed in Fairmount Care Home for a period of six weeks following being discharged from hospital after completing surgery and treatment for a fall at home resulting in a damaged hip. My wife sadly suffers from dementia. The care that my wife received was excellent. The buildings are spacious and very clean, but most importantly the staff are professional and very caring of their guests. My wife has now returned home having benefited hugely from her time spent at Fairmount and if in the future she should need to return to residential care I would be entirely happy for Fairmount to provide this.

I would recommend Ashglade to anyone in need of residential care because the staff are so caring they become like members of the family. It is a truly great place to be in your later years.

Ashglade has provided excellent care for Mum throughout the pandemic, keeping her safe and healthy. The manager, staff, and activities provider have all gone above and beyond to provide moral support as well as physical support during the lengthy periods of 'house arrest' when little to no visiting was allowed. The acquisition of a Facebook portal by Ashglade has been a great bonus to me to enable video calls with Mum, also the email updates were much appreciated. It was great to 'meet' some of the other relatives by Zoom call back in March 2021, a call organised by the Mills Care Director to explain visiting arrangements which resumed in April 2021.

I can't praise Ashglade high enough. My Nan came into their care in April after being in hospital for nearly 2 months. They were so helpful throughout the move and settling her in. We were offered video calls straight away which was so wonderful as we hadn't seen her, with the pandemic, in such a long time. We were asked to email them people/family members in her life, things she likes, memories, etc, so that they could know her better and arrange activities she would like. My Nan celebrated her 100th birthday in May and they went above and beyond to make it special for her, they were truly amazing. The care they give her is comforting and has given her family relief, knowing after the struggle we had getting her the right care she needed she is somewhere where they genuinely care for her. It's so lovely to be able to see her again and drop off her beloved biscuits! She is happy here, she laughs with the staff and has good banter with them.

I was very worried about moving my mother-in-law out of her area, I'm so glad we did because she loves it, she's so well looked after by the carers and we love the carers they are so helpful if you need anything. I would recommend this care home and I'm not just saying this, I really mean it.