Ashglade

178 Southborough Lane, Bickley, Bromley BR2 8AL

Ashglade residential home is located within the leafy suburbs of Bickley. The property was initially a private residence and as a result has a warm and welcoming feel.

There is a spacious lounge and conservatory area, overlooking gardens containing a charming pergola entwined with wisteria.

The home offers quality care services to older people in the area who are no longer able to live independently in their own homes.

Facilities include hairdressing and chiropody services, professional laundry services and ample parking spaces; newspaper subscriptions are also available.

There are a vast array of healthy eating options available from the chef's daily menu.

Group: Chislehurst Care Ltd

Person in charge: Sally Perry (Manager)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 12

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single £580 – £1002 (These prices are only a guideline, please contact Ashglade to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

No visiting restrictions

Parking:

Free parking on site

Latest Care Quality Commission* Report on Ashglade: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Ashglade is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Ashglade in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.757 for Ashglade is calculated as follows: ( (84 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 107 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashglade is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 9 Reviews ÷ 2.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Ashglade has a Review Score of 9.8 (9.757) from 9 Reviews


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashglade?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashglade

  • Daughter of Resident/Service User
    3
  • Volunteer
    2
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My mum has now been a resident in Ashglade care home for 2 years. When she arrived. She had had a major stroke that affected her speech, understanding and language. The staff at Ashglade have come to know how to communicate effectively with mum. They always find time to talk to her even though they may not get a correct response. The carers are always friendly, caring and supportive. The smells from the kitchen are always good, I'm a cookery teacher and my mum's room is always clean and tidy. The activity coordinator tries to include my mother in all activities.

How likely would you be to recommend Ashglade? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

I visit a resident most weeks as a befriender for Age UK. Having worked in the care sector in the past, I find the standard at Ashglade very high with an excellent manager at the helm. Keep up the good work!

How likely would you be to recommend Ashglade? Extremely Likely

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Average Rating:   4.6 out of 5

I have been going to Ashglade for just over a year. I find that it is a very warm and welcoming place. The residents all seem very happy and most of them join in with the activities.

How likely would you be to recommend Ashglade? Extremely Likely

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Average Rating:   5 out of 5

I have visited my elderly work colleague 3/4 times over 2 years. We have always been greeted pleasantly by staff. We sit separately from other residents and are given tea and biscuits. Our friend showed me her room proudly. We chatted to other residents on arrival and departure. All staff have always been incredibly respectful of our friend. She talks happily of the home which has just been refurbished downstairs with a lovely sun lounge and the garden is kept beautifully. The dining room is always clean and welcoming. They play Bingo and have quizzes.

How likely would you be to recommend Ashglade? Extremely Likely

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Average Rating:   5 out of 5

Dedicated and friendly staff. Very caring and all know grandma very well. She seems very happy and well looked after here.

How likely would you be to recommend Ashglade? Extremely Likely

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Average Rating:   5 out of 5

Ashglade is a very caring small home. Staff provide a very welcoming and friendly environment where all residents needs are met. Food is freshly cooked on site by a resident chef as well as daily activities and outings organised.
There is a large garden for outside activities as well as a large air-conditioned conservatory. Visitors are always welcomed.

How likely would you be to recommend Ashglade? Extremely Likely

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Average Rating:   4.9 out of 5

We couldn't have found a better residential home. Mum has been here over three years and is very happy and content. The staff are super. Very caring and attentive as a small home they have got to know mum very well and can tell any changes in her health and respond appropriately. A happy atmosphere, laughter and good humour. I couldn't recommend it highly enough.

How likely would you be to recommend Ashglade? Extremely Likely

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Average Rating:   5 out of 5

My aunt is very happy at Ashglade and her care is of a very high quality. All the staff are helpful, friendly and cheerful with a fantastic rapport with all the residents and go out of their way to ensure that everyone in their care is given everything they need to make them as comfortable as possible.

How likely would you be to recommend Ashglade? Extremely Likely

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Average Rating:   4.3 out of 5

We visited several homes for my brother - we didn't want too large a home as he is a private person. We were at ease with this home and made to feel welcome. Visiting is not restricted and my brother is always clean, tidy and well cared for. He is settled here and seems content, so we have no worries about his welfare.

How likely would you be to recommend Ashglade? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 13 hours ago

One ground floor bedroom available.One upstairs bedroom available.

Awards / Recognitions

May 2014

5 Star Food Hygiene Rating

Recipient: Ashglade

Date: Tuesday 27 May 2014

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ashglade