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The Avenues Trust Group Locations (85)

 - Browse 85 Care Homes and Extra Care Housing owned by The Avenues Trust Group
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Highfield
1-3 Emily Jackson Close, Eardley Road, Sevenoaks TN13 1XH 
  • 18 Rooms
Younger Adult Care Permanent Care
  • Learning Disability Care

The Avenues Trust Group Reviews (2)

Reviews posted for members of The Avenues Trust Group

Overall Experience
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Date Published
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Reviewer Connection to The Avenues Trust Group
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Review of

Goldsmith Close Service

from J M (Mother of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Avoid this home. The carers do not "care" about providing a quality of life to help the residents flourish. The residents are left for hours on end doing nothing. No activities are provided at all. Staff sit and watch TV. Staff are not experienced with, and do not understand Autism. There is no conversation
in the house, no happiness, no laughter, no fun. When enquiring after my son, even when a new resident how he was settling in, if sleeping, eating, self harming etc.... I was constantly told "I don't know, I was not here" by all staff. Obviously no handovers between staff. A total lack of care, just clothes washed, and meals cooked. Definitely avoid.
Reply from Michael Gray, Regional Director - London at Goldsmith Close ServiceWe’re really disappointed to hear about your experience with us. We are committed to providing as high quality a service as possible to the people we support and their families. Concerns and complaints can be made via our Concerns, Complaints and Compliments procedure to help us learn and improve. Details are on our website.
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Review of

Abbotts Barton

from R B (Friend of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite what it says when you search online for it, Abbots Barton is open. My friend with learning difficulties was unhappy in his last group home, and along with his dad, I helped facilitate his move to Abbots Barton. My friend has been there for four weeks now and is so happy. I cannot praise the
manager and his staff enough for making him welcome. As well as telling us, there are several signs that my friend is much happier than before. The house is not the smartest, but the care the staff provide is excellent.
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  • Treated with Dignity
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