Care Homes Owned by Castle House Group in Berkshire

Mum often says it's nice here & I don't think has had any reason complain.

With regard to food and drink, it was difficult to comment because my wife had been having problems with her appetite recently and that was also true in the hospital and when I was cooking for her at home. Anyway, I thought that the food looked good generally but I was particularly impressed by the way the staff tried to improvise with alternative possibilities.

This nursing home was chosen for us by the NHS. It was our only choice. Mum went in for end of life care (16 days). What amazing people work here! Kind, considerate, empathetic & patient; from nurses to heatlthcare assisstants, to receptionists & even the laundry man! Requests met with solutions & with a willing and gentle heart. The compassion was outstanding. Mum had dementia & cancer & COPD. Just gentle, kind, loving people.

My room was comfortable and the staff were all helpfull and looked after all my requirements including medical and provided a haircut facility.

Bridge Court has a caring and welcoming atmosphere. Nothing is too much trouble for all the staff. The accommodation is kept to a very high standard with comfortable and spacious bedrooms, lounge areas and gardens. It is reassuring to know that my father is being really well cared for. The food is always varied and of a high standard.

Happy to recommend Bridge Court.

I can't thank them enough.

I have been able to return to my home feeling positive following my rehabilitation at Bridge Court.

Exceeded our expectations. Mum arrived at Bridge Court for some post-surgery rehabilitation, both of us feeling very nervous about what to expect. She left with confidence having received excellent physio support from the Therapies on Thames team. Beginning with the warmest of welcomes when she arrived, she enjoyed her stay whilst benefitting from the opportunity to fast-track her recovery. Every single member of the Bridge Court team - whatever their role - contributed to her feeling of being cared for and supporting her aim to get back on her feet as quickly as she could. Exceptional staff providing meticulous care with an individual experience - all with good humour and genuine care. Thank you.

It has been a great relief to me to have a pleasant dwelling place and much help with the greater issues of my life.

All staff were faultless - kind, reassuring and Mum's stay achieved what was needed, to rebuild her strength, following recent illness. Food outstanding. Room very comfortable, although there were issues & the underfloor heating results in the room being too hot and then too cold.

Although my mother appreciates the house and garden, the biggest plus of Bridge House (and its stand out feature) is the staff. They are unfailingly kind, committed and understanding of my mother's condition. I have never seen a single member of staff be anything other than compassionate and professional even under trying circumstances. There is a team spirit and a sense of fun. Dementia team are exceptional.

We've always felt so welcomed and happy with all the staff who work so hard and are always smiling.

A pleasant experience when unwell made possible by caring staff. I shall be sorry to leave after having excellent physio.

My father was, at times when his dementia got worse, very difficult to cope with, the staff were extremely patient and kind with him and dealt with him excellently with so much kindness and professionalism, l can't think of anywhere else l would have wanted him to be in. They provided care and attention and lots of entertaining things all the time he couldn't get bored there. Their care was exceptional, l owe a big thanks to all the staff, also you are made so welcome every time you visit your loved one.

There are plenty of staff around and there is always someone to talk to if you have any questions which is important. I had every confidence in the environment that was created in the home and I am glad that my mother was comfortable and happy in the home.

Five stars.

The staff and physio team at Bridge House Nursing Home quickly established respectful and caring communication with him and with excellent staffing levers (especially of physios), it only took four weeks to regain safe walking. Thank you to all involved.

Day and night nursing and healthcare support were excellent; all in all, making my wife stay very comfortable - thank you all.

My only (minor) comment is that two of our relatives find the music constantly playing in the public rooms to be very wearing - it's great when the conservatory is open and they can 'escape', but this is not always the case. I think it would be worth reviewing whether music should be played as much as it is.