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Care Home Owned by Castle House Group in Gloucestershire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Castle House Group in Gloucestershire

Only the locations & reviews in Gloucestershire for Castle House Group are showing below.

View the details of all 5 locations (with 293 reviews) owned by Castle House Group

Castle House Group Locations in Gloucestershire (1)

 - Browse 1 Care Home owned by Castle House Group in Gloucestershire
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Newlands of Stow
Evesham Road, Stow-on-the-Wold, Cheltenham GL54 1EJ 
9.7 48 reviews
Newlands of Stow, Cheltenham, Gloucestershire
"My mother came to Newlands of Stow to convalesce following a fall in which she broke a leg. She suffers from hallucinations which are…"   Read all 48 reviews
  • from £2,000 / week
  • 25 Rooms
Location Type Care Home

Situated in a magnificent Cotswold country house on the edge of historic Stow-on-the-Wold, Newlands offers a supportive, safe, and tranquil environment. Newlands has an outstanding reputation built ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Castle House Group Reviews in Gloucestershire (48)

9.5

Castle House Group has a Group Review Score of 9.5 (9.531) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Castle House Group must have a Review Score.

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Review of

Newlands of Stow

from N A (Son of Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Newlands of Stow to convalesce following a fall in which she broke a leg. She suffers from hallucinations which are always very negative. The staff at Newlands looked after Mum very well and seemed to understand the issues that she was experiencing. The accommodation and facilities
are excellent. At times, I felt that there was not great communication between teams, but I think that was more my fault for not knowing which people to inform (of trips out etc). However, I would certainly say that your people and premises are first class and would be happy to recommend.
Reply from Phillippa Bailey, Manager at Newlands of StowThank you very much for your valuable feedback, it was a pleasure to have mum stay with us and I will ensure that I share your kind words with the whole team.
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Review of

Newlands of Stow

from Penelope P (Respite Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time at Newlands was a very very happy one The staff were all so caring and kind and nothing was too much trouble and so welcoming when I arrived .The food was excellent and beautifully served.One great bonus was being able to have friends to lunch who were all made to feel so welcome and we were
given a separate dining room I had an appointment in Cheltenham Hospital during my stay about which I was concerned and Phillipa who runs Newlands came up to my room on the morning of the appointment to wish me well and talk about my worries a charming driver Nick part of the Newlands team drove me to the hospital and could not have been kinder .It is a 5 star Nursing home and I was sad to leave but I left a much stronger person and my injury well on the way to total recovery.Nothing is too much trouble at Newlands Once I began to recover there was no time to get bored Mandy who was in charge of activities organised film shows concerts flower arranging and even did manicures.
I would certainly return to Newlands .
Reply from Phillippa Bailey, Manager at Newlands of StowThank you so much for taking the time to review your time with us and for your kind words. It was our pleasure to have you stay at Newlands and I am so pleased that we were able to help you. We value your feedback and this will be shared with the whole team.
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Review of

Newlands of Stow

from C B (Respite Resident) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was at Newlands for 10 days respite after major surgery. Everyone very welcoming. Food excellent. They are upgrading few rooms, but they are airy and a good size. The 2 dining room set which is very good. Staff all good, possibly more could be on during the night, all very good carers and attentive
nurses. Mobility opportunities adequate and excellent physio who visits 3 times a week.
Reply from Joanna Roberts, CRM at Newlands of StowThank you so much for your wonderful review. It was such a pleasure to welcome you to Newlands and we are so pleased that your stay has been of benefit to you.....we are also happy that you were able to use the services of our experienced Physio several times during your time here . We hope you go from strength to strength now, and thank you again for the kind words.
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Review of

Newlands of Stow

from Jacqueline D (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Writing as Mums Daughter and also representing our Family who have visited and would and do echo my heartfelt thanks and appreciation of the very highest standards of care and the highest quality of attention and professionalism and respect Any Family could dream of for their elderly/infirm Relative
- truly Newlands consistently have delivered care that I believe couldn't possibly be improved upon - the Manager is an absolutely exceptional lady who will give her word to you that the care of your family member is of the utmost concern to herself and her wonderful team who are angels - not a vague promise but a transparent truth - from Jacqueline and my Family
Reply from Joanna Roberts, CRM at Newlands of StowThank you for this wonderful review . It is always so lovely to see your mum smiling and happy here. The staff will be over the moon with these comments and it is very apparent that the professionalism and kindness of our Manager echoes throughout her team.
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Review of

Newlands of Stow

from Jonathan P (Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Newlands have given me endless kindness and support. Nothing is too much trouble. If anything is not to your liking or your have special needs, the staff will do everything they can to fulfill your wishes. The quality and presentation of the food is superb. I have no hesitation in recommending
Newlands to anyone who wants the best.
Reply from Joanna Roberts, CRM at Newlands of StowThank you so much for this wonderful review. We are all delighted to know that you are so happy here. It is so important to us that each individual receives the best care and support that we can possibly provide . The Chef also works hard to offer tasty, nutritious meals so will be very pleased to read these comments.
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Review of

Newlands of Stow

from Valda C (Wife of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my husband arrived at Newlands for respite care, the staff were welcoming, attentive and incredibly supportive. His needs had increased following a long hospital stay, but the team made sure he was well cared for every step of way. Over the seven weeks he spent there, we saw real improvements
in his mood, appetite and mobility. He especially enjoyed the meals, often dining with other residents in the communal dining room, enjoying events, especially the music ones. One member of staff built a strong rapport with my husband which made a meaningful difference to his experience. I would highly recommend Newlands to anyone in need of respite care. The staff go above and beyond to provide comfort, dignity and a true sense of community.
Reply from Liz Lawrence, Operations Director at Newlands of StowThank you so much for your very valuable comments. It was a privilege to care for your husband and also to get to know you and your family as you were an important part of our Newlands Community. We hope we will keep in touch and we wish you all well.
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Review of

Newlands of Stow

from J C (Friend of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fabulous location. The footman was off duty! But the welcome and ambience of people and building could not have been surpassed. I was so happy that my friend has indeed found a home from home - we lunched together, better than a luxury hotel by far. And our meal was superb in every aspect.
Thank
you for looking after my friend.
Reply from Liz Lawrence, Operations Director at Newlands of StowThank you so much for your lovely comments. We aim to create a happy environment for our residents and their visitors. We appreciate you taking the time to feedback to us.
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Review of

Newlands of Stow

from Lynda R (Friend of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All employees and residents went out of their way to interact and ensure my visit went smoothly. My friend had the best care from the team. Thank you for making my visits easy and comfortable. A very special home and team.
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Review of

Newlands of Stow

from Sasha K (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who has advanced Parkinson's Disease, stayed at Newlands for a week over Christmas. When the rest of her family were staying locally. This enabled Mum to join in a family fun but remain safe. Newlands was fantastic from start to finish. The wonderful team of carers could have not done more
to ensure that Mum had a happy stay. The care was exceptional, so attentive and kind. The setting is beautiful - the view from her bedroom was lovely! Newlands does feel like a home from home.
Reply from Liz Lawrence, Operations Director at Newlands of StowThank you very much for your kind words about Newlands. We thoroughly enjoyed having your lovely mother to stay with us and would be delighted to welcome her back at any time.
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Review of

Newlands of Stow

from J S (Son of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Newlands really is excellent. The staff are very good - carers, domestic, nursing, concierge and admin all good. They actually care about the service they provide and form positive relationships with their service users. This was especially important in Mum's final year when they really did everything
they could to make her as happy and comfortable as she could be.
A lot of events, social events, outings all helped. The regular visits from penguins and donkeys and other care animals were very special.
Reply from Liz Lawrence, Operations Director at Newlands of StowThank you very much for your review. It was our great privilege to care for your mother and we miss her still, as she was such a part of Newlands for a long time. On behalf of the team, we wish you all the very best.
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Review of

Newlands of Stow

from D P (Daughter of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived in an assisted living apartment in Newlands for three years now, and has been taken care of by all the staff with exceptional professionalism, kindness, humour and warmth. As her needs have increased, the extra medical care and attention she receives has been excellent. Newlands
feels like a big trustworthy family, not a conventional care home, and my Mother feels so much less vulnerable for it.
Reply from Sandie Preece, General Manager at Newlands of StowThank you for your wonderful kind words, Newlands prides itself by giving a family feel with amazing care. I will make sure all of the staff receive your review.
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Review of

Newlands of Stow

from L R (Friend of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Newlands is a very special place. From the minute you walk through the door, you can see how the staff go above and beyond to make the residents feel at home. The fine dining is exceptionally good and the stunning gardens are always immaculate. Rightsizing to an apartment was the best decision made
by a dear friend. He was unsure about leaving his large family home but as soon as he was unpacked, he joined in with the social events and thrived by making new friends. He regularly entertained old friends for lunch, so proud and impressed with the food that was produced on site. Having the care support with cleaning and laundry also seemed to give him a new lease of life.
When his health deteriorated the care support was excellent. The staff were so respectful, caring and kind; I can't recommend Newlands highly enough!
Reply from Sandie Preece, General manager at Newlands of StowThank you for your review and kind words. Reflecting on how wonderful Newlands truly is. I will pass the review on to the whole team, I know they will appreciate reading this.
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Review of

Newlands of Stow

from Susie W (Daughter of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received by my father during the last few months of his life was beyond exceptional. The nursing staff and carers treated him with the utmost dignity, filled with affection and humour. The management dealt efficiently and sympathetically with every situation. I could not recommend Newlands
too highly.
Thanks to the three ladies - magnificent!
Reply from Sandie Preece, Sandie Preece General manager at Newlands of StowThank you for sharing such a wonderful review. It was our pleasure in taking care of such an amazing, funny gentleman. He captured all my of our hearts. He will be deeply missed by everyone at Newlands.
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Review of

Newlands of Stow

from Jennifer S (Respite Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was looked after very well at Newlands of Stow. The staff were always kind and helpful. Excellent food, always so nicely presented. Fun activities which we were encourage to join in with.
Reply from Lyndsey Dixon, General Manager at Newlands of StowThank you for your lovely review. We were very pleased to be able to accommodate your stay here at Newlands of Stow, and are glad it was enjoyable. We look forward to seeing you in the future.
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Review of

Newlands of Stow

from Dorothy G (Cousin of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative was a resident in Newlands of Stow from 30/04/2021 until she passed on 04/02/2023. We highly recommend Newlands of Stow as it is managed and run to the highest of standards - from the ambience of the home, the decor and high-quality furnishings, catering with daily menus and personal and
medical care and support services. The staff are well qualified, efficient and caring. Shortly after moving to Newlands my relative felt very much at home and was happy, confident and reassured by the care she received. Visiting was also a pleasure as we were warmly welcomed and well-treated.
Reply from Lucy Biggs, Operations Director at Newlands of StowThank you for your very kind and appreciative comments. It was a true pleasure to look after your relative, she is dearly missed by the staff as she took such interest in their lives.
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Review of

Newlands of Stow

from Caroline H (Respite Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my experience at Newlands (rehabilitation for one week after a hip replacement) very much, especially enjoyed taking my lunch outside and being able to experience the tranquil view and lovely gardens, which are perfectly set out to provide a little exercise for rehabilitation. The drawing
room and dining room conservatory are lovely rooms. Thank you.
Reply from Lucy Biggs, Operations Director at Newlands of StowWe are delighted the week's rehabilitation at Newlands was successful and beneficial to you. We greatly appreciate your review.
Kind Regards
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Review of

Newlands of Stow

from Lesley B (Daughter of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Newlands provided my mother with wonderful and happy respite stays and gave me the peace of mind and reassurance that she was being cared for properly. She was shown kindness and treated with dignity by the whole wonderful team and I cannot recommend Newlands highly enough.
Reply from Lucy Biggs, Operations Director at Newlands of StowThank you very much for the review, it was a true pleasure to be able to look after your mother on two occasions and also be able to provide you with a difference experience from the previous respite stays elsewhere. The team will deeply miss your mother returning as she was such a gentle and kind lady.
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Review of

Newlands of Stow

from P V (Wife of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's care during the last 11-weeks of his life was excellent. Although his needs were complex, every attempt was made to deal with them, and my only complaint would be that his nutritional needs could have been addressed with a bit more care and initiative. Medically, on the other hand, we were
involved every step of the way.
Reply from Lucy Biggs, Operations Director at Newlands of StowThank you for your comments. It was a privilege to care for your husband. We are delighted you and your husband felt supported during your time at Newlands, and the care you both received was dignified and of a high standard.
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Review of

Newlands of Stow

from R B (Daughter of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Newlands have looked after my mother who was fairly tricky with amazing patience. The dignity and peacefulness that they gave her when she was dying was fantastic. The manager and her team looked after us during her death with such care and helpfulness. We were looked after and kept informed all the
way through. Thank you.
Reply from Lucy Biggs, Operations Director at Newlands of StowThank you for your lovely comments, it was a true pleasure to have had the privilege to have looked after your mother at Newlands.
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Review of

Newlands of Stow

from D M (Son-in-law of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a kind, generous establishment full of laughter and hands-on care. A very happy experience, even at the end, with gentle care and dignity. Thank you.
Reply from Lucy Biggs, Operations Director at Newlands of StowThank you for your kind review, it was a true honour to look after your mother-in-law.
She is deeply missed by the staff, and so are your visits. Her strong character was truly admired.
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