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Care Home Owned by Castle House Group in London

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Castle House Group in London

Only the locations & reviews in London for Castle House Group are showing below.

View the details of all 5 locations (with 302 reviews) owned by Castle House Group

Castle House Group Locations in London (1)

 - Browse 1 Care Home owned by Castle House Group in London
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George Potter House
130 Battersea High Street, Battersea, London SW11 3JR 
9.6 17 reviews
George Potter House, London, London
"I cannot praise this care home enough. After a truly awful experience in a previous care home-where my mother suffered neglect, a fall, and…"   Read all 17 reviews
  • from £1,465 / week
  • 69 Rooms
Location Type Care Home

Located in the heart of Battersea, George Potter House is a vibrant, welcoming community providing high-quality nursing and dementia care for both short and long-term stays. The dedicated team of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Castle House Group Reviews in London (17)

9.6

Castle House Group has a Group Review Score of 9.6 (9.588) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Castle House Group must have a Review Score.

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Review of

George Potter House

from Tatiana L (Daughter of Resident) published on 29 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this care home enough. After a truly awful experience in a previous care home-where my mother suffered neglect, a fall, and a serious medication error - we were very fortunate to find George Potter House. From day one, my mother began to thrive. The staff go above and beyond in every
way-they are not only professional and caring, but also show genuine kindness and compassion. I want to thank every member of the team-from the nurses and care assistants to the activity coordinators, the kitchen staff, the chef (who took the time to come and speak with me personally about my mother's food intolerances), the cleaning staff, and the admin and reception team-every one of them deserves recognition for their hard work and dedication. I especially want to commend the manager, Lina, who was incredible from day one, always responsive, kind, and caring. She took personal care to hold the room until my mother's transfer was approved. I cannot recommend them highly enough.
Reply from Lena Rehan, Home Manager at George Potter HouseThank you so much for your incredibly kind words and for taking the time to share your experience. We are truly humbled by your feedback.
We are so pleased that she has felt safe, supported, and able to thrive with us. Providing compassionate, person-centred care is at the heart of everything we do, and it means so much to know this has made a positive difference to both your mother and your family.
Your recognition of the entire team is greatly appreciated. From our nurses, carers, activity coordinators, kitchen and housekeeping teams, to reception and administration staff, every member of our team works hard to create a warm and caring environment for our residents, and your words will mean a great deal to them all. We are especially pleased that the chef was able to support your mother's dietary needs and give you reassurance personally. It has been a privilege to care for your mother, and we are grateful for the trust you have placed in us.
Lina
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Review of

George Potter House

from E T (Wife of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my husband moved to George Potter House, I've seen a real difference in how his challenging behaviour is managed. The staff are highly skilled and use a range of engaging activities to support his cognitive development. They make a genuine effort to include him, ensuring he feels involved and
never isolated. There is always visibility of qualified nurses, which gives me reassurance that any concerns I have can be addressed promptly.
Above all, I truly appreciate the staff's dedication and kindness towards the residents-it makes such a positive difference.
Reply from Lina Rehan, Home Manager at George Potter HouseThank you so much for your kind and thoughtful feedback. It truly means a great deal to the whole team at George Potter House.
We are delighted to hear that you have seen such a positive difference in your husband's wellbeing and support since joining us. Our team works hard to provide person-centred care that not only manages challenges with compassion and skill, but also encourages engagement, dignity, and meaningful involvement in daily life.
It is especially reassuring to know that the visibility of our qualified nurses and the dedication of our staff have given you confidence and peace of mind. Your recognition of the kindness, patience, and commitment shown by the team is greatly appreciated and will be shared with everyone.
Thank you again for taking the time to share your experience and for trusting us with your husband's care.
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Review of

George Potter House

from Claire M (Daughter of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After seeing several homes for my 97 year old mother, we chose George Potter House after a couple of visits and a trial stay. We immediately liked the bright and positive atmosphere in the home, and I was very impressed with the new manager and all the staff I met. Everyone is so friendly and caring.
Despite not initially wanting to go into a care home, my mother has settled in really well and is very happy there after just a few weeks! There is a beautiful big garden and the atmosphere is light and airy throughout (which is also being refurbished). The activity managers are lovely and my mother has regained the will to live and is walking so much more! Care homes are expensive but I'm reassured to know she's in safe hands and being so well cared for by experienced staff. Her room is bright and airy and the home is clean & well organised. The new manager Lina is great and very experienced, and you can see she wants to create a lovely home for everyone. Thank you to everyone, GPH has changed our life!
Reply from Lena Rehan, Home Manager at George Potter HouseThank you so much for your kind and thoughtful feedback. It truly means a great deal to all of us here at George Potter House.
We are delighted to hear that your mother has settled in so well and is feeling happy and comfortable in her new home. Supporting residents to regain their independence, confidence, and enjoyment of life is at the heart of what we do, so it is especially rewarding to hear that she is walking more and engaging with daily life again.
Your comments about our team, the atmosphere within the home, and the environment we are continuing to improve are greatly appreciated. I will be sure to share your kind words with all staff, particularly our activities team, who work hard to create meaningful and enjoyable experiences for our residents.
It is also reassuring to know that you feel confident in the care being provided. Thank you for the trust and we are honoured to be given the opportunity to care for your mother.
Lina
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Review of

George Potter House

from Gordon R (Friend of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brian was refusing to eat and near death. He needed food that he could hold in his hand and that he really liked. But he ate it really slowly. I managed to get him started on bananas. it would take 2 hours to get an insufficient amount of calories into him. He has lost most of his muscle mass. But
we all persevered and the staff took note of what I managed to get him to eat every day. They then added some fortisips to the bananas and Brian started drinking quite a bit of milk. They chased that success and he ended up eating like a horse. Then after 3 months of not moving from his bed I got him to sit up and rock back and forward to exercise his stomach muscles which had done nothing for 3 months. Then he managed to get onto a chair by himself At this point I showed the Lena the manager and she got a massive zimmer frame and got him to stand up and walk with physio. When I heard about it, that was one of the best moments of my life.
Reply from Lena Rehan, Home Manager at George Potter HouseThank you for sharing such a powerful and heartfelt review. Stories like this truly reflect the compassion, dedication, and perseverance shown by everyone involved in supporting the resident during an incredibly fragile time. When the resident was receiving end-of-life care, our priority was dignity, comfort, and responding to his individual needs. Our person-centred approach, combined with close collaboration with healthcare professionals, led to progress that once seemed impossible. Seeing the resident move from being bedbound to sitting out, and eventually standing and walking with support was an extraordinary moment for all of us. It reflects not only skilled care, but the belief that every resident deserves hope, encouragement, and the opportunity to achieve their best possible quality of life. Thank you for trusting our team and for being such an important part of this journey. Moments like these remind us why our home is built on compassion, teamwork, and dignified care.
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Review of

George Potter House

from J W (Wife of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in George Potter House for 7 months.
My husband and I are very happy with staff and the attention and treatment that he recieves
There has recently been a change of manager at the nursing home and she is lovely and very caring.
I cant praise the staff and treatment at George
Potter House highly enough.
Reply from Lina Rehan, Home Manager at George Potter HouseThank you very much for taking the time to share such kind and positive feedback about George Potter House.
We are delighted to hear that both you and your husband are happy with the care, attention, and treatment he has received. Your comments about our staff mean a great deal, as they are dedicated to ensuring every resident is supported with dignity, compassion, and respect.
As the new manager of the home for the past four months, we have been working closely with the team to strengthen person-centred care, improve communication, and create a warm, welcoming environment that truly feels like home for our residents. It is very reassuring to know that these efforts are being recognised and felt by residents and their families.
We truly appreciate your trust and recommendation of George Potter House.
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Review of

George Potter House

from E O (Next of Kin) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is being slowly refurbished so yes, it may seem outdated to some, however, my relative moved from a luxury home to George Potter House and I couldn't be happier. Let's face it what really matters is the care and approachable proactive management that will deal with issues if they arise and
George Potter has an amazing team and management. Any issues are dealt with promptly and improvements are made immediately. The new lounge looks great and I am so happy it has a large accessible garden.
Reply from Lina Rehan, Home Manager at George Potter HouseThank you so much for your thoughtful feedback. We truly appreciate you recognising the positive changes taking place at George Potter House. While parts of the home are being refurbished, our priority has always been and will always remain delivering genuine, person-centred care supported by an accessible, responsive management team.
Im delighted to hear that your relative has settled well after moving from a more modern setting, and that youve felt the difference in the way our team communicates and acts when concerns arise. Your comments about our staff and management mean a great deal to us; they work with heart every single day.
Were thrilled that youre enjoying the newly refurbished lounge and the spacious garden creating warm, welcoming spaces is an important part of our improvement journey, and theres more to come.
Thank you again for taking the time to share your experience. Your support helps us continue to grow and provide the standard of care every resident de
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Review of

George Potter House

from Ann-Marie S (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Positive.
Staff quickly respond to all issues. Most staff treated my Dad with dignity. Receptionist staff welcoming & informative. Management was very present & proactive in improving service & staff practice. My father's health & appearance improved greatly whilst at George Potter House. Brilliant
BBQ for residents, family & staff. Food sometimes difficult for my Dad to chew.
Negative - Furnishings very tired looking, a lot of staff changes/lack of transparency in billing & package of care.
Reply from Lina Rehan, HM at George Potter HouseThank you for taking the time to share your experience of George Potter House. I'm delighted to hear that our team treated your dad with dignity, and that our reception team were welcoming and informative. It's especially reassuring to know your father's health and appearance improved while with us, and I'm glad you enjoyed the BBQ.I'm sorry for the areas that didn't meet expectations. We now have a new management team in place focused on staff retention and wellbeing. I hope the meeting we've arranged will help to address the points you've mentioned and provide a clear view of our actions and timelines.We've planned a rolling refurbishment of bedrooms and communal areas, with refreshed dcor and furnishings to improve comfort for our residents. I will update you more in details when we meet. Kind regards,
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Review of

George Potter House

from Paul E (Son of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff work very closely with relatives to ensure they know the residents likes and everyone is incredibly kind. My dad has received incredible care and I have been kept up to date when anything changes with my dads health.
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Review of

George Potter House

from Judy B (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love that my mum is fortunate enough to be a resident here. She is so well cared for by the dedicated and wonderful staff including the kitchen staff. I have nothing but praise for all concerned and the smooth operation of this facility. Well done!
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Review of

George Potter House

from Angela D (Ex Family Member) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this home are amazing, very kind, caring and have time for everyone including myself, incredible team.
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Review of

George Potter House

from Amina A (Sister of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I visited my sister Zohra on December 10, 11 and 12. Living in France, we can, unfortunately, only come 3 or 4 times a year. We first received an extremely warm welcome from the entire team, especially as the 10th was the day when George Potter House offered Christmas lunch to its residents
and their families. Since our last visit in June, we have noticed enormous progress in the way residents are looked after, in the quality of meals and snacks, in the care provided to everyone and in the cleanliness of the house in general. My sister benefited from a renovated room and is cared for by extremely attentive staff. We send our very sincere congratulations to the management and its entire team. We wish them a very happy New Year 2025 and thank them again with all our hearts.
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Review of

George Potter House

from M S (Stepdaughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to congratulate all at George Potter House for the wonderful Christmas lunch and entertainment that was put on for the residents today. It was a joy to see the residents and staff interacting and having a good time. Well done! When my stepfather was admitted to George Potter House
it was for palliative care and he was deemed end of life. I have to commend the care, support and medical treatment that he has received in the past few months which has given him a renewed vigour and he is no longer bed-bound. The manager and all the staff at George Potter House are providing an excellent 5-star service to all the residents.
Reply from Juliet Gallop, HM at George Potter HouseThank you very much for your kind words and we are so glad you enjoyed it. Our aim was to bring everyone together at such a special time and to see the joy on people's faces and the fun that was had, I think we succeeded. Have a wonderful Christmas and we hope to see you at the next event.
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Review of

George Potter House

from J B (Daughter of Resident) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I are always happy with how George Potter House cares for Dad. The staff are very patient and caring. All his needs are catered for. We can go in whenever we like.
Plus Dad is happy there.
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Review of

George Potter House

from Amanda P (Partner of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In for respite. He has dementia and it's the first time in 8 years he has been away. He loved the activities and I feel he was kept quite busy. Everything in the room was fixed and mended and the management was above and beyond what we expected. We will see you again.
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Review of

George Potter House

from R P (Daughter of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in a care home prior to this one. My father almost lost his life due to staff and management negligence.
I can proudly say today my father is taken care of like a human being. Staff not only amazing at what they do but they go the extra mile to make residents comfortable and happy.
Management
is on point. George Potter House is managed well you can simply tell by the quality of service residents receive.
George Potter House should be an example to many.
Thank you.
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Review of

George Potter House

from Dorothy M (Daughter of Resident) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely mum was a resident at George Potter House from November 2020 until September 2022.
My mum was so well looked after by all the staff at George Potter House. It was a hard decision to make for Mum but I'm so glad she was at this care home. The staff are lovely and kind. Mum was happy which
was so important. The carers are amazing. One carer, in particular, who my mum liked so much. She went above and beyond at all times. All the carers are fantastic.
It's so important to be treated kindly and with respect regardless of what's wrong with a person. The carers did this from day one.
I was kept informed of everything I needed to be kept informed about. I called on a regular basis at all different hours and that was reassuring for me. I visited Mum every week and Mum always looked well looked after and happy.
Fantastic care from when my mum arrived until the end of her life. I'm so grateful for all the care they showed my mum.
They are angels in disguise.
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Review of

George Potter House

from Jennifer W (Friend of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to visit my husbands step mother and the lady on the desk was extremely helpful, especially as we had to ring as couldn’t locate the home. The place had a good feel about it. The staff we passed in the corridors were pleasant and greeted us. The home was very clean with no trace of odour. We
found the patient to be well cared for with fresh hair. The room was compact but everything in it tidy and organised. When we left the receptionist advised us where we could get refreshments. Nothing was too much trouble for her and she was happy to chat about my step mother. My first impression of George Potter House was of a good environment with highly dedicated and approachable staff.
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