Care Homes Owned by Castle House Group in London

John, Nicola, Jess, Maddy and Rosie

She used to have carers in her own house looking after the basics but, especially with so much time alone, she was becoming increasingly anxious about everyday life - as well somewhat erratic in her behaviour. She is now noticeablely more relaxed and, it seems, settling in to

I cannot praise this care home enough. After a truly awful experience in a previous care home-where my mother suffered neglect, a fall, and a serious medication error - we were very fortunate to find George Potter House. From day one, my mother began to thrive. The staff go above and beyond in every way-they are not only professional and caring, but also show genuine kindness and compassion. I want to thank every member of the team-from the nurses and care assistants to the activity coordinators, the kitchen staff, the chef (who took the time to come and speak with me personally about my mother's food intolerances), the cleaning staff, and the admin and reception team-every one of them deserves recognition for their hard work and dedication. I especially want to commend the manager, Lina, who was incredible from day one, always responsive, kind, and caring. She took personal care to hold the room until my mother's transfer was approved. I cannot recommend them highly enough.

Above all, I truly appreciate the staff's dedication and kindness towards the residents-it makes such a positive difference.

After seeing several homes for my 97 year old mother, we chose George Potter House after a couple of visits and a trial stay. We immediately liked the bright and positive atmosphere in the home, and I was very impressed with the new manager and all the staff I met. Everyone is so friendly and caring. Despite not initially wanting to go into a care home, my mother has settled in really well and is very happy there after just a few weeks! There is a beautiful big garden and the atmosphere is light and airy throughout (which is also being refurbished). The activity managers are lovely and my mother has regained the will to live and is walking so much more! Care homes are expensive but I'm reassured to know she's in safe hands and being so well cared for by experienced staff. Her room is bright and airy and the home is clean & well organised. The new manager Lina is great and very experienced, and you can see she wants to create a lovely home for everyone. Thank you to everyone, GPH has changed our life!

Brian was refusing to eat and near death. He needed food that he could hold in his hand and that he really liked. But he ate it really slowly. I managed to get him started on bananas. it would take 2 hours to get an insufficient amount of calories into him. He has lost most of his muscle mass. But we all persevered and the staff took note of what I managed to get him to eat every day. They then added some fortisips to the bananas and Brian started drinking quite a bit of milk. They chased that success and he ended up eating like a horse. Then after 3 months of not moving from his bed I got him to sit up and rock back and forward to exercise his stomach muscles which had done nothing for 3 months. Then he managed to get onto a chair by himself At this point I showed the Lena the manager and she got a massive zimmer frame and got him to stand up and walk with physio. When I heard about it, that was one of the best moments of my life.

I cant praise the staff and treatment at George Potter House highly enough.

The home is being slowly refurbished so yes, it may seem outdated to some, however, my relative moved from a luxury home to George Potter House and I couldn't be happier. Let's face it what really matters is the care and approachable proactive management that will deal with issues if they arise and George Potter has an amazing team and management. Any issues are dealt with promptly and improvements are made immediately. The new lounge looks great and I am so happy it has a large accessible garden.

Negative - Furnishings very tired looking, a lot of staff changes/lack of transparency in billing & package of care.

The staff work very closely with relatives to ensure they know the residents likes and everyone is incredibly kind. My dad has received incredible care and I have been kept up to date when anything changes with my dads health.

I love that my mum is fortunate enough to be a resident here. She is so well cared for by the dedicated and wonderful staff including the kitchen staff. I have nothing but praise for all concerned and the smooth operation of this facility. Well done!

The staff at this home are amazing, very kind, caring and have time for everyone including myself, incredible team.

My husband and I visited my sister Zohra on December 10, 11 and 12. Living in France, we can, unfortunately, only come 3 or 4 times a year. We first received an extremely warm welcome from the entire team, especially as the 10th was the day when George Potter House offered Christmas lunch to its residents and their families. Since our last visit in June, we have noticed enormous progress in the way residents are looked after, in the quality of meals and snacks, in the care provided to everyone and in the cleanliness of the house in general. My sister benefited from a renovated room and is cared for by extremely attentive staff. We send our very sincere congratulations to the management and its entire team. We wish them a very happy New Year 2025 and thank them again with all our hearts.

I would just like to congratulate all at George Potter House for the wonderful Christmas lunch and entertainment that was put on for the residents today. It was a joy to see the residents and staff interacting and having a good time. Well done! When my stepfather was admitted to George Potter House it was for palliative care and he was deemed end of life. I have to commend the care, support and medical treatment that he has received in the past few months which has given him a renewed vigour and he is no longer bed-bound. The manager and all the staff at George Potter House are providing an excellent 5-star service to all the residents.

Plus Dad is happy there.

In for respite. He has dementia and it's the first time in 8 years he has been away. He loved the activities and I feel he was kept quite busy. Everything in the room was fixed and mended and the management was above and beyond what we expected. We will see you again.

Thank you.

They are angels in disguise.

I went to visit my husbands step mother and the lady on the desk was extremely helpful, especially as we had to ring as couldn’t locate the home. The place had a good feel about it. The staff we passed in the corridors were pleasant and greeted us. The home was very clean with no trace of odour. We found the patient to be well cared for with fresh hair. The room was compact but everything in it tidy and organised. When we left the receptionist advised us where we could get refreshments. Nothing was too much trouble for her and she was happy to chat about my step mother. My first impression of George Potter House was of a good environment with highly dedicated and approachable staff.