Care Homes Owned by Castle House Group in Surrey

I am, and have been extremely impressed with the care that my mum receives. She has been here for 22 months now and I am confident that she is receiving the best care around. If there is an issue it is resolved quickly and professionally. I am greeted by name and all the staff call my mum by her name.

We have been very pleased with the care and support provided by the care home. The staff are kind, caring and respectful, and they genuinely take the time to get to know the residents and understand their individual needs. The home has a welcoming and friendly atmosphere, and it is reassuring to know that our loved one is being well looked after. Communication with the staff has also been very good, and any questions or concerns are handled professionally and with compassion. We are very grateful to the whole team for their dedication and for the care they provide every day. We would happily recommend this care home to other families looking for a safe, supportive and caring environment for their loved ones.

Im very greatful for the care and attention my grandfather recieved at Ashton care Nursing home, very pleasant atmostphere and staff we all very kind and thoughtful

Most importantly, I have peace of mind. I know that the Care Home Manager, and the team of nurses and carers, are looking after my father.

Best wishes Suzanne and Mike

Being a complex patient with physical and mental health problems, my sister's needs are met with a lot of love, care, concern and consideration. If she requires a doctor to attend to her, the Care Home ensure her GP or a Care Home doctor is immediately called to attend to her. Under the Manager's watchful management, Ashton Lodge has continued to improve and grow into a superb, caring location. Where I used to worry day and night about my sister's wellbeing, I am now relaxed and TRUST Ashton Lodge caregivers to look after my sister.

I am happy with the care my mother receives. If we have any problems there is always someone to ask and any concerns are noted and dealt with without delay. Although my mother is unable to join in the daily activities it is a pleasure to see how the staff engage and encourage residents to join in. Overall, I am pleased we found Ashton Lodge for our mother.

The facilities are always spotlessly clean.

Absolutely superb service, always with a smile and nothing is too much.

My mum has been in the home now, for close to 10 years. The staff here have been so good to her and myself and that has really taken the pressure off of me and I know that when I leave her, to go home, she is in safe hands. You can see the effort and the willingness of the staff and their want and desire to make things right in their care for her. It truly is wonderful, not just for my mum, but the other residents at the home, that they are treated like family and I am so happy for them and of course my mum. Thank you.

My father moved from residential care to nursing care in March this year due to increased care needs, which was an emotional and upsetting time for our family. From the first phone call with Marlene about Ashton Lodge, we felt reassured. She was caring, thoughtful, and professional, making a difficult process much easier for my mum and me.

Since moving in, my father has received outstanding care and support from the entire team. The transition was seamless, and within weeks he was enjoying outings and activities again, which was wonderful to see. There is always something for residents to enjoy, the food is excellent, and the staff have created a routine that fully supports my father's complex needs.

My mum and I could not be happier with the care he receives. Credit must also go to Mohammad for leading such a compassionate and professional team at Ashton Lodge.

Ashton lodge was recommended for Dad to support his advancing dementia. As I walked in, I knew that it would be perfect for Dad. Staff arranged Dad's admission with care & attention & communicated well with my family.

Dad was welcomed to the Ashton family by all staff, each getting to know Dad on a personal level, to understand his likes, dislikes & mannerisms. They took time to get to know him as an individual; to understand his needs in a holistic way - incorporating his emotional, health and wellbeing needs.

From the friendly smile on arrival, to the in-depth knowledge of the management, everyone plays their part in the Ashton family to ensure that every resident is treated with care, respect and dignity.

The dementia lead, in particular, has an in depth understanding of both dementia & how it has affected each individual in her care & how best to address each symptom & the home manager is highly skilled & happy to help at ground level, to give oversight of day-to-day practice

I have only been here a short while but I feel so happy and safe. The staff, all staff, carers, cleaners etc. have made me feel so at home. The food and activities are great. There are so many things going on.

My Father was admitted in Jan 2026 & has been there for 3 months. The whole experience and support they have shown my father has been amazing. They look after him and give him amazing support throughout the day. Extremely attentive they check in daily and ensure he feels a part of the Family. Food is plentiful and better then you get in a hotel. The lounge areas and external ground are kept clean and very tidy. I would recommend this place to anybody looking for a place for a family member or friend that requires a dignified approach to there care.

Went one evening to have a look for our father , immediately felt warm and welcoming, we were shown around and any questions/queries we had were answered with total satisfaction and put us at ease immediately. We accepted on the spot and the following morning he was discharged from hospital to Ashton lodge. On only being there 12 hours we visited him in the evening and he was already settled in and happy . Everyone is amazing, kind, friendly , very attentive to all our fathers needs and ours. Our words for it is very homely and welcoming, The respect, patience ( and our dad can be impatient) and care they give to each and everyone gives us absolute peace of mind. Dad himself said it is homely .

I reviewed Ashton Lodge in July last year after my Mother had been there for 4 months and had nothing but praise for all of the staff there. Sadly my mother passed away on the 27th February 2026, so this is a review at the end of our experience. My mum was so well looked after in the 11 months that she had been there. Her care at all times was exceptional. I was kept informed at all times with updates on her condition.

I was allowed to spend her last night with her in the Nursing Home and was with her when she passed away peacefully. All the staff made this very hard time so much easier, it was a very calm experience .I will forever be thankful for the kindness, care and Dignity that they showed to my Mother in her last few hours.

Mohammed and all the staff, every single one of them make Ashton Lodge such a welcoming place. Their professionalism, kindness and level of care is outstanding. I am just so thankful that we chose this homely, Nursing Home for my Mother last year.

Eventually our wish has come true. Thankyou everyone. Peace of mind means everything to us. He is happy at last.

A great care home with compassionate staff, clean/homely environments. The food is great and plentiful. My friend's dad is very happy and it gives my friend peace of mind that he is so well looked after.

The care my mum receives at Ashton Lodge is consistently attentive. We are very happy with the quality of care and feel that she is well looked after.

The care home is very welcoming and good overall. People are good, friendly and helpful. One of my family members are residing over there and he's been treated well. Just require a little bit of more attention towards him from the carers as he's having a bit of serious trauma and injury which led to him in this condition. The staff is good but I think carers could be more helpful and attentive. Overall, all good from my side.