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Care Home Owned by Castle House Group in Surrey

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Castle House Group in Surrey

Only the locations & reviews in Surrey for Castle House Group are showing below.

View the details of all 5 locations (with 309 reviews) owned by Castle House Group

Castle House Group Locations in Surrey (1)

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Ashton Lodge
Spelthorne Grove, Sunbury-on-Thames TW16 7DA 
9.6 105 reviews
Ashton Lodge, Sunbury-on-Thames, Surrey
"Since my sister was moved to Ashton Lodge over 3 years ago, she has been so well looked after, not only by the Nursing Staff but also by…"   Read all 105 reviews
  • from £1,600 / week
  • 100 Rooms
Location Type Care Home

Located in Sunbury-on-Thames, Ashton Lodge provides a safe, welcoming environment with high-quality facilities and professional care. Services include nursing, specialist dementia, palliative and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Castle House Group Reviews in Surrey (105)

9.7

Castle House Group has a Group Review Score of 9.7 (9.654) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Castle House Group must have a Review Score.

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Review of

Ashton Lodge

from Renu G (Sister of Resident) published on 7 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my sister was moved to Ashton Lodge over 3 years ago, she has been so well looked after, not only by the Nursing Staff but also by the Admin and Management teams.
Being a complex patient with physical and mental health problems, my sister's needs are met with a lot of love, care, concern and
consideration. If she requires a doctor to attend to her, the Care Home ensure her GP or a Care Home doctor is immediately called to attend to her. Under the Manager's watchful management, Ashton Lodge has continued to improve and grow into a superb, caring location. Where I used to worry day and night about my sister's wellbeing, I am now relaxed and TRUST Ashton Lodge caregivers to look after my sister.
Reply from Mohammad Fauzel, Home Manager/Registered Nurse at Ashton LodgeThank you so much for taking the time to share such a heartwarming review. We are absolutely delighted to hear that your sister has been so well looked after over the past three years. Knowing that her needs are met with love, care, concern, and consideration means the world to our entire team. Our manager is incredibly proud of how Ashton Lodge continues to improve and grow, and your kind words are a huge testament to that dedication. The greatest compliment we can receive is knowing that you can finally relax, free from the worry that used to keep you up at night, because you trust our caregivers completely. Thank you for being a valued part of our Ashton Lodge family. We will be sure to pass your lovely feedback along to the whole team!
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Review of

Ashton Lodge

from S S (Daughter of Resident) published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care my mother receives. If we have any problems there is always someone to ask and any concerns are noted and dealt with without delay. Although my mother is unable to join in the daily activities it is a pleasure to see how the staff engage and encourage residents to join in. Overall,
I am pleased we found Ashton Lodge for our mother.
Reply from Mohammad Fauzel, Home Manager/Registered Nurse at Ashton LodgeThank you so much for taking the time to leave such a wonderful review. We truly appreciate your kind feedback.

We are delighted to hear that you are happy with the care your mother receives.

Our team strives to be responsive and communicative.

It is reassuring to know that any concerns you raise are dealt with without delay.

Thank you also for highlighting our activities program. Even when a resident is unable to fully participate, our staff work hard to ensure they feel included, valued, and part of the vibrant community atmosphere.

Your recommendation means a great deal to our entire team. Thank you for trusting us with your mother's care.
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Review of

Ashton Lodge

from L K (Wife of Resident) published on 24 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a wife of a current resident and regular visitor, I want to express my sincere gratitude for the care provided at Ashton Lodge Nursing Home. The management team and the nursing staff are highly commendable and directly impacts the quality of life here. The nursing staff are very professional. They
are not only attentive to medical and physical needs but also take the time to treat residents with deep respect and personal dignity.
The administrative and management team are accessible, highly organised. Whenever I have raised questions, management has addressed my inquiries promptly transparently and with collaborative mindset.
The staff here are very kind, friendly, attentive and make both residents and visitors feel warmly welcomed.
The facilities are always spotlessly clean.
Reply from Mohammad Fauzel, Home Manager/Registered Nurse at Ashton LodgeThank you so much for taking the time to share such a comprehensive and thoughtful review.

Your kind words mean the world to our entire team.

We are incredibly proud to hear your praise for both our nursing staff and management team. Our nurses work hard to provide professional care that prioritises medical needs alongside deep respect and personal dignity.

It is also wonderful to know that you find our administration team to be accessible, organised, and collaborative. We always aim to communicate with transparency and promptness.

Creating a clean, warm, and welcoming environment for both our residents and their regular visitors is our top priority.

Your recognition of our friendly staff and spotless facilities is a wonderful testament to the dedication of our whole team.
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Review of

Ashton Lodge

from Tony H (Son of Resident) published on 23 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely superb service, always with a smile and nothing is too much.
Reply from Mohammad Fauzel, Home Manager/Registered Nurse at Ashton LodgeThank you so much for your wonderful review! We are absolutely thrilled to hear that you have experienced superb service from our team.

Our staff pride themselves on delivering care with a smile and going the extra mile, so your kind words mean a great deal to all of us.
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Review of

Ashton Lodge

from John P (Son of Resident) published on 19 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the home now, for close to 10 years. The staff here have been so good to her and myself and that has really taken the pressure off of me and I know that when I leave her, to go home, she is in safe hands. You can see the effort and the willingness of the staff and their want and desire
to make things right in their care for her. It truly is wonderful, not just for my mum, but the other residents at the home, that they are treated like family and I am so happy for them and of course my mum. Thank you.
Reply from Mohammad Fauzel, Home Manager/Registered Nurse at Ashton LodgeThank you from the bottom of our hearts for your lovely words! It has been an absolute privilege to care for your mum over these past 10 years. We truly view our residents and their families as an extension of our own families, so hearing that you feel that warmth and desire from us means the world. Your reassurance that you feel she is in safe hands when you leave is the greatest compliment we could ask for. Thank you for always being so supportive of our team-your appreciation gives us a wonderful boost!
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Review of

Ashton Lodge

from Nicky A (Daughter of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved from residential care to nursing care in March this year due to increased care needs, which was an emotional and upsetting time for our family. From the first phone call with Marlene about Ashton Lodge, we felt reassured. She was caring, thoughtful, and professional, making a difficult
process much easier for my mum and me.


Since moving in, my father has received outstanding care and support from the entire team. The transition was seamless, and within weeks he was enjoying outings and activities again, which was wonderful to see. There is always something for residents to enjoy, the food is excellent, and the staff have created a routine that fully supports my father's complex needs.


My mum and I could not be happier with the care he receives. Credit must also go to Mohammad for leading such a compassionate and professional team at Ashton Lodge.

Reply from Mohammad Fauzel, Home Manager/Registered Nurse at Ashton LodgeThank you so much for taking the time to share your family's experience with us.

We are absolutely thrilled to hear how well dad has settled into Ashton Lodge! Seeing him enjoy our outings, daily activities, and excellent food-while establishing a stable routine that supports his complex needs-is exactly what our team strives for every day.

Your kind words have been passed along to the entire team. Your recognition is a huge boost to everyone here. Thank you again for trusting us with your father's care.
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Review of

Ashton Lodge

from L P (Daughter of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashton lodge was recommended for Dad to support his advancing dementia. As I walked in, I knew that it would be perfect for Dad. Staff arranged Dad's admission with care & attention & communicated well with my family.


Dad was welcomed to the Ashton family by all staff, each getting to know Dad

on a personal level, to understand his likes, dislikes & mannerisms. They took time to get to know him as an individual; to understand his needs in a holistic way - incorporating his emotional, health and wellbeing needs.


From the friendly smile on arrival, to the in-depth knowledge of the management, everyone plays their part in the Ashton family to ensure that every resident is treated with care, respect and dignity.


The dementia lead, in particular, has an in depth understanding of both dementia & how it has affected each individual in her care & how best to address each symptom & the home manager is highly skilled & happy to help at ground level, to give oversight of day-to-day practice

Reply from Mohammad Fauzel, Home Manager/Registered Nurse at Ashton LodgeDear Louise, thank you so much for taking the time to share this wonderful review.

We are deeply moved by your kind words. Knowing that you felt Ashton Lodge was the perfect place for your dad from your very first visit means the world to our team. It is lovely to hear how warmly your dad has been welcomed into the Ashton family.

Our person-centred approach is at the heart of everything we do, and our staff pride themselves on truly understanding each resident's unique personality, history, and holistic wellbeing needs.

Thank you for trusting us with your dad's care. It is an absolute privilege to have dad as part of our family, and we remain committed to ensuring dad is always treated with the highest level of respect, dignity, and love.

Warmest regards.
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Review of

Ashton Lodge

from J C (Resident) published on 29 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been here a short while but I feel so happy and safe. The staff, all staff, carers, cleaners etc. have made me feel so at home. The food and activities are great. There are so many things going on.
Reply from Mohammad Fauzel, Home Manager/Registered Nurse at Ashton LodgeThank you so much for taking the time to share this beautiful review. We are absolutely thrilled to hear that you feel so happy, safe, and truly at home in such a short amount of time.

Our entire team-from our dedicated carers to our hardworking domestic and cleaning staff-strives to create a warm, welcoming, and safe environment for everyone. Knowing that their efforts have made such a positive impact on your experience means the world to us, and we will be sure to pass along your kind words to everyone.

It is also wonderful to hear that you are enjoying our meals and taking full advantage of the vibrant activities program! We love keeping life lively and engaging, and we look forward to making many more happy memories with you.

We are so glad to have you here with us!
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Review of

Ashton Lodge

from Peter T (Son of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was admitted in Jan 2026 & has been there for 3 months. The whole experience and support they have shown my father has been amazing. They look after him and give him amazing support throughout the day. Extremely attentive they check in daily and ensure he feels a part of the Family. Food
is plentiful and better then you get in a hotel. The lounge areas and external ground are kept clean and very tidy. I would recommend this place to anybody looking for a place for a family member or friend that requires a dignified approach to there care.
Reply from Mohammad Fauzel, Manager/Registered Nurse at Ashton LodgeDear John, thank you so much for the wonderful review! We love having your father as part of the Ashton Lodge family and are so glad to hear he's enjoying the food and the grounds. Ensuring a dignified and welcoming environment for our residents is our top priority, and we are thrilled that our staff, facilities, and meals have met your expectations.
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Review of

Ashton Lodge

from tracy m (Daughter of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Went one evening to have a look for our father , immediately felt warm and welcoming, we were shown around and any questions/queries we had were answered with total satisfaction and put us at ease immediately. We accepted on the spot and the following morning he was discharged from hospital to Ashton
lodge. On only being there 12 hours we visited him in the evening and he was already settled in and happy . Everyone is amazing, kind, friendly , very attentive to all our fathers needs and ours. Our words for it is very homely and welcoming, The respect, patience ( and our dad can be impatient) and care they give to each and everyone gives us absolute peace of mind. Dad himself said it is homely .
Reply from Mohammad Fauzel, Home Manager/Registered Nurse at Ashton LodgeDear Tracy,
Thank you so much for your kind words. It is a privilege to support your father, and we are delighted to hear that your first visit was such a positive experience. Knowing that your father feels at home and is happy with the care he is receiving means the world to our entire team. We look forward to continuing to provide your father with the highest level of support.
Kind Regards.
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Review of

Ashton Lodge

from Caroline G (Daughter of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I reviewed Ashton Lodge in July last year after my Mother had been there for 4 months and had nothing but praise for all of the staff there. Sadly my mother passed away on the 27th February 2026, so this is a review at the end of our experience. My mum was so well looked after in the 11 months that
she had been there. Her care at all times was exceptional. I was kept informed at all times with updates on her condition.


I was allowed to spend her last night with her in the Nursing Home and was with her when she passed away peacefully. All the staff made this very hard time so much easier, it was a very calm experience .I will forever be thankful for the kindness, care and Dignity that they showed to my Mother in her last few hours.


Mohammed and all the staff, every single one of them make Ashton Lodge such a welcoming place. Their professionalism, kindness and level of care is outstanding. I am just so thankful that we chose this homely, Nursing Home for my Mother last year.

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Review of

Ashton Lodge

from Rachel D (Sister of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our brother had to be quickly discharged from hospital so was sent to Ashton Lodge as a temporary stop gap.
On arrival he was immediately attended to by caring and expert staff. They made him feel special. He was instantly made comfortable, they fed him lunch straight away, they checked all his medications
and up-coming hospital appointments and took over organising the transport .They registered him with a local GP immediately. We didn't have to do a thing.
After this fabulous first impression, we realised over the next month how wonderful a place it is. They pre-empt every need and are so caring and professional at all times, sending or answering emails brilliantly. Every staff member we have met is exceptionally kind and caring, from receptionist to manager
We asked the social worker if there was any chance he could stay at Ashton lodge permanently. We prayed so hard.
Eventually our wish has come true. Thankyou everyone. Peace of mind means everything to us. He is happy at last.
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Review of

Ashton Lodge

from L W (Friend of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A great care home with compassionate staff, clean/homely environments. The food is great and plentiful. My friend's dad is very happy and it gives my friend peace of mind that he is so well looked after.
Reply from Michelle David, Manager at Ashton LodgeThank you for taking the time to review are service.

We are pleased to hear that your friends dad is very happy here at Ashton and she has peace of mind knowing he is well looked after.

We are committed to providing outstanding care and your feedback enables us to continue to improve our services.

kind regards

Michelle
Home Manager
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Review of

Ashton Lodge

from Clare Y (Daughter of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my mum receives at Ashton Lodge is consistently attentive. We are very happy with the quality of care and feel that she is well looked after.
Reply from Michelle David, Manager at Ashton LodgeDear Clare, Thank you for taking the time to share your kind words about the care provided at Ashton Lodge. We are delighted to hear that you have had such a positive experience. Your feedback means a great deal to our team - it reminds us why we do what we do every day. We look forward to continuing to provide the highest standard of care and support. kind regards Michelle, Registered Manager
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Review of

Ashton Lodge

from P J (Brother-in-law of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home is very welcoming and good overall. People are good, friendly and helpful. One of my family members are residing over there and he's been treated well. Just require a little bit of more attention towards him from the carers as he's having a bit of serious trauma and injury which led to
him in this condition. The staff is good but I think carers could be more helpful and attentive. Overall, all good from my side.
Reply from Michelle David, Manager at Ashton LodgeThank you so much for taking the time to review and share your feedback. We are pleased to hear that you find our home to be welcoming and that your family member is being treated well. It's especially heartening to know you feel supported by our kind and helpful team. We want to reassure you that on a day to day basis, your brother receives a great deal of care and attention from our team. Each team member knows his needs very well and supports him with familiarity, compassion and consistency. We are all genuinely fond of your brother and it s a pleasure to care for him. We also appreciate your constructive comments. We take every observation seriously and will ensure your feedback regarding attentiveness is shared with the care team. Thank you again for your thoughtful comments and for being a valued part of our Ashton Lodge Community
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Review of

Ashton Lodge

from Jo G (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my dad has been in the home he has had a great experience, he feels very settled, which in turn helps me to feel happy he's being looked after well.
All the staff are pleasant, friendly & dad loves having a little bit of banter with them.
I cannot praise the home enough, everyone from management
to cleaners are so polite & always take time to chat, both to dad & myself.
They know me by first name & im starting to know a few more names myself of the staff, we have a chat either in passing or when im sitting with dad.
Im kept up to date with dad's appointments etc & on occasion where dad has needed a doctor, one has been to see him very promptly.
Im looking forward to going on one of the seaside trips with dad that the home have organised for residents.
Reply from Michelle David, Manager at Ashton LodgeThank you so much for your kind words. We're so pleased to hear that your dad feels settled and happy, means the world to us. It's always a pleasure to see the bond you both share, and we are proud to support you. Your feedback is a true reflection of the dedication our team put into creating a warm, person centred environment.
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Review of

Ashton Lodge

from M P (Nephew of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Over the last month, my uncle's health has deteriorated, his conditions evolvement has been explained and when we press management, they do respond.
Unfortunately, everytime we visit, he's thirsty and hungry, the only answer are that he doesn't want to eat or drink.
No input or output chart available,
so as it's £1500 per week, where is the care and time given to help him.
Reply from Michelle David, Manager at Ashton LodgeThank you for taking the time to share your feedback. We are sorry to hear about your concerns and appreciate you bringing them to our attention.Following your feedback, we immediately investigated the matters raised and took prompt action to address them. We worked closely with the care team to ensure your uncle received the attention and support needed, and adjustments were made accordingly.We recognise that your uncle's care needs were complex and evolving, and our team endeavoured to provide the highest standard of care under the circumstances. We are pleased that you expressed your satisfaction with the actions taken, and we remain committed to ensuring continued improvements in communication and responsiveness. Ashton Lodge takes all concerns seriously, and we are always here to listen and work with families to ensure the wellbeing and dignity of our residents remain central to everything we do. Thank you once again for your input.
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Review of

Ashton Lodge

from Anula C (Sister of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in the care home for the past 2 years.
She is being looked after well and the care she is getting is excellent.
All the staff are very good and they contact me whenever necessary and update the situation.
Reply from Michelle David, Manager at Ashton LodgeThank you for your kind feedback and for recognising the care and dedication of our team. We are pleased to hear that your sister has been well looked after and that you are happy with the level of communication and support provided. In our continuous effort to improve, we have recently enhanced the overall environment by refurbishing communal areas to create a more comfortable and welcoming space for our residents. Additionally, we have introduced a wider range of daily activities tailored to residents' interests and abilities, including music therapy, art workshops and more structured group exercises, and weekly trips in the community ensuring everyone stays engaged and active. Your feedback motivates us to continue providing the highest level of care, and we are grateful for your trust in our service.
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Review of

Ashton Lodge

from Christine H (Sister of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a worrying, stressful time searching for a home for a family member. We were struck by the commitment from the manager and her team to make Ashton Lodge a real home.
This desire and ambition from the top permeates the building.
The atmosphere is always calm despite the challenging behaviour
of some of the residents. The staff are warm, patient and kind, addressing all by their first names. Ashton Lodge is a welcoming, and enthusiastic place. The manager is readily available and her office door is open. My brother tells me he is happy with everything and gives every impression of being so. His wishes are always respected. The food menu is imaginative and well-cooked. It is served and cleared in a positive, jolly manner. It is obvious that the residents enjoy their mealtimes, sitting around small tables. The staff have made a real effort to create a cafe-like space. The medical care has been first rate and the family are emailed promptly should there be anything to report.
Reply from Michelle David, Manager at Ashton LodgeDear Christine, thank you for taking the time to share your experience and provide such a detailed and heartwarming review of Ashton Lodge. We are truly delighted to hear that your brother is happy and comfortable with the care and support he is receiving. We are also pleased that you appreciate the imaginative and well-prepared meals, as well as the effort put into creating a relaxed, cafe-like dining space for our residents. Ensuring that mealtimes are an enjoyable and social experience is a priority for us. Your kind words about the staff's warmth, professionalism and attentiveness will be shared with the entire team, as feedback like this inspires us to continue providing the best care possible. Thank you again for your thoughtful review and for entrusting us with your brother's care. If you have any further feedback or suggestions, please do not hesitate to reach out.
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Review of

Ashton Lodge

from M H (Sister of Resident) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was an outstanding service no two words about it! 1st impression, meeting the management was unexplainable to share in words. Very approachable, understanding, full of empathy, great attitude. You don't find it in many places where people want to help and go that extra mile, is my experience. They
supported us immensely in the most crucial time of our need to house my sister during a short emergency visit overseas.
Also to mention the welcoming staff were professional and the whole 2 weeks experience was peaceful and we had peace of mind while we were away. The entire staff was very caring, warm and amazing people in person and on the phone. I never saw anybody stressed but beautiful smiles on their faces. Very inviting and great attitude among all. After all the most important thing was my sister being happy there.
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Awards / Recognitions (0)

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