Extra Care Housing Owned by Orwell Housing Association Ltd in Essex

My mum was a resident of Beaumont House for five years. She loved being there from day one. She was happy to know that she was secure and well cared for. Her fear was that if she became dependent and needed more care she would have to move. This last year she has become frailer and did indeed need extra care. Beaumont House was wonderful they cared for mum up to the day she passed away. We as a family are grateful that she was able to stay in her 'forever home'!

My dad has been at Beaumont House since October 2022. The team have been amazing throughout, going above and beyond to support us with Dad's increasing needs. He is so happy there and loves all of the staff. They also provide support to us as his family with good communication of his needs. Could not recommend them more! The manager and the team go above and beyond to make sure Dad is well looked after, has the best care and, most of all is happy. They have put so much in place to ensure Dad can stay in his home for as long as possible. The care and attention from the team are more than ever could be expected or asked for. A true family environment.

I call this my safe happy home for life.

This year I have become more acquainted with Beaumont House since the passing of my brother and am deeply grateful to the Manager and her professional and attentive staff for their exceptional care of my remaining sister-in-law. She is 74 with mobility/cognitive issues making life exceedingly difficult but because of their patience and understanding I know I can rely on them to look after her. They are always available by phone or e-mail, and nothing is too much trouble. Beaumont House offers an independent, warm and friendly environment with a restaurant facility, a communal comfortable lounge with TV /Video and 24-hour care and security. It is clean and well maintained with pleasant gardens that can easily be accessed. Some local supermarkets are a few minutes walk away and can also be safely approached by mobility scooter. The visitor's parking is free and only a short walk from the main building. I can highly recommend Beaumont House.

All staff are very pleasant and helpful. The carers are all willing to help and some will go that extra mile to make one happy and comfortable. Life has not been easy during lockdown but they have come on duty regardless, with a smile.

More than satisfactory.

Very helpful, even in difficult circumstances. They really do their very best to accommodate any needs, etc. I would like to say a massive thank you to them for caring for my 92-year-old mother. She has been living there for over 18 months and is happy with her way of living and the care received.

The level of care and understanding of my mother's needs is of a very high standard. The day to day carers are caring and supportive to her demands and I am confident that any emergency will be dealt with professionally, keeping the family informed. Manager and staff are very approachable.

I am very pleased with the service at Beaumont House. The staff are very friendly and support the residents well. The activities are organised amongst the residents. Its a pity more don't support it. My mother suffers from COPD and the flat she in was opposite a building site which was causing breathing problems. I approached the management about moving that's. This was done with the support of the general manager. I would say an overall good standard and would recommend the service to others.

We moved in 15 months ago and from day one we felt totally at home. The staff and residents alike welcomed us in. Our apartment is spacious and easy to manage. It is more like a posh hotel. There is no pressure to join in events, although we are encouraged to do so. Rosebank Park always has a smile for you. We love it.

I attend all events and I now can call other residents that I mix with friends. I also feel safe in my room.

The individual flats are spacious and well designed and my mum is happy.

I feel very happy to be a resident here at Rosebank Park. It is a great concept! The staff are all very lovely and always have time for us. We have been here since January 2017 and were the first residents to move in. The care workers are well trained and very caring. We look forward to our future here!!

My Dad is 96 years old. In April 2017 he had a fall and broke his hip and has been in Beaumont House since 18th December 2017. The improvement since then has been fantastic. I would like to thank all personnel involved. As far as I am concerned Beaumont House is excellent and highly recommend.

Everyone is so kind and helpful.

The staff are very friendly and helpful. The food is good no complaints at all.

This had been a very positive move and has set my wife and I up well for the future.

I have no regrets in making the move to Beaumont House. The apartments are spacious and airy. You feel safe because you have 24-hour care on hand. The care staff are a good team, always cheerful, caring and helpful. Nothing is too much trouble. We appreciate it is not always an easy job. Our manager is always cheerful and ready to advise. She is very approachable and fair.

I would recommend Beaumont House to anyone.

I feel very safe and cared for here. The only issue I have is with the meal service. I do not feel I'm getting the right vitamins - no fresh fruit or vegetables. The worst part is having to pay for meals even if you don't have them. Food is often overcooked and cold.

Since complaining, things have improved slightly.

Both my wife and I found Beaumont to be an excellent, wonderful experience. Staff are brilliant and caring.