Orwell Housing Association Ltd in Essex | 2 Extra Care Housing

Review of
Beaumont House
from S K (Daughter of Resident) published on 3 March 2023 Submitted via Postal Card • Report

Overall Experience

My mum was a resident of Beaumont House for five years. She loved being there from day one. She was happy to know that she was secure and well cared for. Her fear was that if she became dependent and needed more care she would have to move. This last year she has become frailer and did indeed need extra

care. Beaumont House was wonderful they cared for mum up to the day she passed away. We as a family are grateful that she was able to stay in her 'forever home'!

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Review of
Beaumont House
from Kelly H (Daughter of Resident) published on 24 February 2023 Submitted via Website • Report

Overall Experience

My dad has been at Beaumont House since October 2022. The team have been amazing throughout, going above and beyond to support us with Dad's increasing needs. He is so happy there and loves all of the staff. They also provide support to us as his family with good communication of his needs. Could not

recommend them more! The manager and the team go above and beyond to make sure Dad is well looked after, has the best care and, most of all is happy. They have put so much in place to ensure Dad can stay in his home for as long as possible. The care and attention from the team are more than ever could be expected or asked for. A true family environment.

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Review of
Rosebank Park
from M C (Resident) published on 17 January 2023 Submitted via Website • Report

Overall Experience

It is a beautiful home with individual personal flats. Fully fitted kitchen. Bathrooms are wet rooms.
Nice and secure. I feel very safe here.
Care staff really do care.
Help if needed, 24 hours a day for any emergency. Which gives real peace of mind.
I have been here since August and everyone

I meet is really friendly and welcoming.
I call this my safe happy home for life.

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Review of
Beaumont House
from Keith A (Son-in-law of Resident) published on 5 December 2022 Submitted via Website • Report

Overall Experience

This year I have become more acquainted with Beaumont House since the passing of my brother and am deeply grateful to the Manager and her professional and attentive staff for their exceptional care of my remaining sister-in-law. She is 74 with mobility/cognitive issues making life exceedingly difficult

but because of their patience and understanding I know I can rely on them to look after her. They are always available by phone or e-mail, and nothing is too much trouble. Beaumont House offers an independent, warm and friendly environment with a restaurant facility, a communal comfortable lounge with TV /Video and 24-hour care and security. It is clean and well maintained with pleasant gardens that can easily be accessed. Some local supermarkets are a few minutes walk away and can also be safely approached by mobility scooter. The visitor's parking is free and only a short walk from the main building. I can highly recommend Beaumont House.

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Review of
Rosebank Park
from Primrose S (Resident) published on 27 July 2021 Submitted via Postal Card • Report

Overall Experience

All staff are very pleasant and helpful. The carers are all willing to help and some will go that extra mile to make one happy and comfortable. Life has not been easy during lockdown but they have come on duty regardless, with a smile.

Reply from Sophie Baker, Sales and Marketing Manager at Rosebank Park

Thank you for your review, Primrose. We are thrilled to hear our staff are going the extra mile to ensure you are happy and comfortable.

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Review of
Rosebank Park
from D R (Resident) published on 26 July 2021 Submitted via Postal Card • Report

Overall Experience

More than satisfactory.

Reply from Sophie Baker, Sales and Marketing Manager at Rosebank Park

Thank you so much for your kind review. We are so pleased you find our service more than satisfactory.

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Review of
Beaumont House
from Anne L (Daughter of Resident) published on 3 November 2020 Submitted via Postal Card • Report

Overall Experience

Very helpful, even in difficult circumstances. They really do their very best to accommodate any needs, etc. I would like to say a massive thank you to them for caring for my 92-year-old mother. She has been living there for over 18 months and is happy with her way of living and the care received.

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Review of
Beaumont House
from K R (Daughter of Resident) published on 13 November 2019 Submitted via Postal Card • Report

Overall Experience

The level of care and understanding of my mother's needs is of a very high standard. The day to day carers are caring and supportive to her demands and I am confident that any emergency will be dealt with professionally, keeping the family informed. Manager and staff are very approachable.

Reply from Julie Chanel, Sales and Marketing Manager at Beaumont House

Thank you very much for taking the time to review our home. I will pass your comments to staff who are always delighted to receive such positive feedback.

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Review of
Beaumont House
from L F (Daughter of Resident) published on 6 November 2019 Submitted via Postal Card • Report

Overall Experience

I am very pleased with the service at Beaumont House. The staff are very friendly and support the residents well. The activities are organised amongst the residents. Its a pity more don't support it. My mother suffers from COPD and the flat she in was opposite a building site which was causing breathing

problems. I approached the management about moving that's. This was done with the support of the general manager. I would say an overall good standard and would recommend the service to others.

Reply from Julie Chanel, Sales and Marketing Manager at Beaumont House

Hello, thank you for your kind review of Beaumont House. I am delighted that we were able to support your mother to move apartments to one that suited her better. Your positive comments will be fed back to staff, thank you again.

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Review of
Rosebank Park
from Jean G (Resident) published on 11 March 2019 Submitted via Postal Card • Report

Overall Experience

We moved in 15 months ago and from day one we felt totally at home. The staff and residents alike welcomed us in. Our apartment is spacious and easy to manage. It is more like a posh hotel. There is no pressure to join in events, although we are encouraged to do so. Rosebank Park always has a smile

for you. We love it.

Reply from Julie Chanel, Sales and Marketing Manager at Rosebank Park

Thank you so much for submitting this wonderful review of Rosebank Park. We are very proud of it and the staff really love to get such great feedback. Best wishes to you.

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Review of
Rosebank Park
from Sylvia R (Resident) published on 31 October 2018 Submitted via Postal Card • Report

Overall Experience

I attend all events and I now can call other residents that I mix with friends. I also feel safe in my room.

Reply from Julie Chanel, Sales and Marketing Manager at Rosebank Park

Thank you for taking the time to complete this review, we really appreciate it. We are glad that you have made friends and feel safe, that's fantastic.

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Review of
Rosebank Park
from Debbie H (Daughter-in-law of Resident) published on 14 September 2018 Submitted via Postal Card • Report

Overall Experience

My mother in law is now a resident of Rosebank Park and I have found the overall standards at Rosebank to be very good.
The building is beautifully clean everytime you enter and the residents always look content when I meet them in communal areas.
The individual flats are spacious and well designed

and my mum is happy.

Reply from Julie Chanel, Sales and Marketing Manager at Rosebank Park

Thank you so much for taking the time to write this lovely review, we really appreciate your kind comments.

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Review of
Rosebank Park
from Julie B (Resident) published on 10 August 2018 Submitted via Postal Card • Report

Overall Experience

I feel very happy to be a resident here at Rosebank Park. It is a great concept! The staff are all very lovely and always have time for us. We have been here since January 2017 and were the first residents to move in. The care workers are well trained and very caring. We look forward to our future here!!

Reply from Julie Chanel, Sales and Marketing Manager at Rosebank Park

Thank you, Julie, for taking the time to write this kind review. The staff really appreciate it.

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Review of
Beaumont House
from James J (Son of Resident) published on 1 June 2018 Submitted via Postal Card • Report

Overall Experience

My Dad is 96 years old. In April 2017 he had a fall and broke his hip and has been in Beaumont House since 18th December 2017. The improvement since then has been fantastic. I would like to thank all personnel involved. As far as I am concerned Beaumont House is excellent and highly recommend.

Reply from Julie Chanel, Sales and Marketing Manager at Beaumont House

Thank you very much for your kind comments, we are delighted that dad is happy and much improved since moving to Beaumont House.

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Review of
Rosebank Park
from Carol L (Resident) published on 4 May 2018 Submitted via Postal Card • Report

Overall Experience

Everyone is so kind and helpful.

Reply from Julie Chanel, Sales and Marketing Manager at Rosebank Park

Thank you for taking the time to write this very positive review, much appreciated.

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Review of
Beaumont House
from Joan K (Resident) published on 16 March 2018 Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and helpful. The food is good no complaints at all.

Reply from Julie Chanel, Sales and Marketing Manager at Beaumont House

Thank you very much for taking the time to do this and for your kind words.

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Review of
Beaumont House
from N N (Resident) published on 16 March 2018 Submitted via Postal Card • Report

Overall Experience

The staff are good. The place is good. What more could you want? The grounds are nice.
This quote from another person reflects the opinion of most of the residents of this house.
This had been a very positive move and has set my wife and I up well for the future.

Reply from Julie Chanel, Sales and Marketing Manager at Beaumont House

Thank you so much for your kind words, it means so much to the people who care for you.

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Review of
Beaumont House
from Katherine D (Resident) published on 28 February 2018 Submitted via Postal Card • Report

Overall Experience

I have no regrets in making the move to Beaumont House. The apartments are spacious and airy. You feel safe because you have 24-hour care on hand. The care staff are a good team, always cheerful, caring and helpful. Nothing is too much trouble. We appreciate it is not always an easy job. Our manager

is always cheerful and ready to advise. She is very approachable and fair.

I would recommend Beaumont House to anyone.

Reply from Julie Chanel, Sales and Marketing Manager at Beaumont House

Thank you for your kind comments, we are glad you are happy at Beaumont House.

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Review of
Beaumont House
from B G (Resident) published on 28 February 2018 Submitted via Postal Card • Report

Overall Experience

I feel very safe and cared for here. The only issue I have is with the meal service. I do not feel I'm getting the right vitamins - no fresh fruit or vegetables. The worst part is having to pay for meals even if you don't have them. Food is often overcooked and cold.

Since complaining, things have

improved slightly.

Reply from Julie Chanel, Sales and Marketing Manager at Beaumont House

I'm sorry you are not happy with the food. Meal charges are the condition of the tenancy at Beaumont House and this will always be the case for everyone. Apetito meals are tested by nutritionists and also dieticians so they contain balanced nutrients. We have a comments book on site and value all feedback, we also hold regular food tastings so we get a better feel for what our residents like and don't like. Please continue to work with us to get this right.

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Review of
Beaumont House
from Bryan P (Husband of Resident) published on 6 October 2017 Submitted via Postal Card • Report

Overall Experience

Both my wife and I found Beaumont to be an excellent, wonderful experience. Staff are brilliant and caring.

Reply from Julie Chanel, Sales and Marketing Manager at Beaumont House

Thank you so much, we are delighted you are happy.

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Extra Care Housing Owned by Orwell Housing Association Ltd in Essex

Orwell Housing Association Ltd Locations in Essex (2)

Orwell Housing Association Ltd Reviews in Essex (22)

Reviews posted for members of Orwell Housing Association Ltd

Beaumont House

Beaumont House

Rosebank Park

Beaumont House

Rosebank Park

Rosebank Park

Beaumont House

Beaumont House

Beaumont House

Rosebank Park

Rosebank Park

Rosebank Park

Rosebank Park

Beaumont House

Rosebank Park

Beaumont House

Beaumont House

Beaumont House

Beaumont House

Beaumont House

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