Care Homes Owned by Garad Care Homes

enjoying the activities at the home and the beautiful scenery around the home as it's in the countryside.
The staff are welcoming and friendly and the Manageress is very approachable and listens to any concerns and acts promptly and I'm kept up to date on issues.
I haven't seen anything that causes me concern at the home.
I know my husband is safe and well treated at this home and have requested that he becomes a permanent resident here after his assessment ends.
Well done to the hardworking staff and management at Ermington house for your dedication and helping my husband have a better quality of life under your care.

days on end in silence. They didn't even bother to turn on the television or radio for her. She was not taken to the toilet when required and sometimes had to wait half an hour. There was little dignity and she was often left dirty. There was no assistance with eating and in the 6 weeks she was there she lost over 6kg.

I am strongly of the opinion this place should be closed. My mother deteriorated dramatically while she was there and it is taking weeks for her to recover. There are good homes out there but this is not one of them.

Do not trust the managers and as for the man they refer to the CEO I can not put in this review my thoughts about him

clear that she was in safe hands. They cared for her with genuine warmth and respect. I always knew that she was safe, and comfortable, which meant a lot. Now that I've had time to process her passing, I wanted to share my gratitude. Thank you to everyone at the home for making a difficult time a little easier.

able to take him out for a walk or to church, which means a lot. I always feel welcomed; managers are ready to listen and lead well, as demonstrated by the now stable and professional team there.

loved the caring, kind and smiley staff and thoroughly enjoyed the food, plus there was company and activities available.
Unfortunately, Mum ended up back in hospital in August and she's a shadow of her former self but the team were able to work around her needs and welcomed her back which has been a great relief to her family.
Yes, they could do with a few more hands on deck in all departments but the care is wonderful.

with him and he enjoys a little banter too.
Recommendations would be 100% for the home, as he would put himself.

are happy with the care my mum is receiving.

smells and could be avoided by simple measures to keep furniture dry, I don't even want to think about how this affects infection control. Doors to upstairs areas broken leaving vulnerable patients able to access the stairwell for days. Patients are being left with medication and untrained staff dishing it out. Residents left sitting in mess and no attempt to clean properly. I have worked in busier care homes that were able to maintain a clean and lovely environment and this is beyond unacceptable. The food is absolutely awful, cheap horrible overcooked stodge for lunch that looked totally inedible and 2 dry crackers with a piece of cheese dished out for supper. I could go on and on.

the family trying to resolve the issue which has left a damaging trail of destruction in its wake. I have ticked one star because it wouldn’t let me score 0.

By lunchtime had been left in a pyjama top. The room is in poor repair just a bare light bulb hanging from the ceiling. In for six days and had no feedback on how settling in as a new resident. Handrail on stairs only on one side. Bed wheels not locked plus more!

her life and sometimes I chat with her about her views about the staff and the care she receives and she says everyone is very kind. Thinking about the interaction that our family have had with Ashburton House staff team I would also say that this has been first class. We pop in and out frequently and everyone is very helpful and positive towards us and we are kept up to date with how she's doing. For example she's putting on weight! We are all very happy with her placement and would recommend Ashburton House very highly.

'you mustn't worry about me being here. I'm very well looked after and the food is very good, too'.

House.

reduced so his appetite has returned. I have every confidence in the care team and management.

in the last few years.
I would recommend Ashburton House very strongly.