Ermington, Ivybridge PL21 0LQ
Owner: M Leaves
Person in charge: Michael Leaves (Proprietor)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 34 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: In Brochure. Ages 45+.
Single Rooms: 26
Shared Rooms: 4
Rooms with ensuite WC: 17
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Kingsacre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Kingsacre has a Review Score of 8.1 (8.064)
The Review Score of 8.1 (maximum of 10) for Kingsacre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Kingsacre in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Kingsacre is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.147 Points relating to the number of positive Reviews for Kingsacre is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.8 Target = 0.147
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Kingsacre?
Reviewer Connection to Kingsacre
Submitted from a Website Submission by Daphne on Thursday 20 April 2017. Relates to April 2017.
My sister has learning disabilities and to be unable to go home after a broken ankle was distressing for her; the loving nature of staff easily dispelled her anxieties. I visited her daily and was made equally as welcome. I was pleased that there were many members of staff at all times, all of the staff were polite, helpful and approachable if I had a question (i.e. about a hospital visit or involving social services). All staff members appeared very professional and knowledgeable in their nursing field. My sister's bespoke needs mean that she likes to feel comfort from others and all the staff recognised when she needed affection and would hold her hand to give her the security she needed to which we are hugely grateful. She has many food allergies and these were easily catered for by the kitchen staff. All residents had a good selection for each meal. The meals are of an ideal/healthy portion size and clearly, meet your daily nutrient needs.
How likely would you be to recommend Kingsacre? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good