What types of Care is Ermington House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Ermington House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ermington House to the centre of Ivybridge?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Ermington House care home, Ermington, Ivybridge, Devon PL21 0LQ

Review from Lynne L (Wife of Resident) published on 6 August 2025
Submitted via Website • Report

Overall Experience

My husband is a resident at Ermington house care home under mental assessment due to his dementia, the time he has spent here he's been treated with kindness and compassion and getting prompt treatment by a doctor when he had a stomach infection which then cleared up.
He's settling in well and is

enjoying the activities at the home and the beautiful scenery around the home as it's in the countryside.
The staff are welcoming and friendly and the Manageress is very approachable and listens to any concerns and acts promptly and I'm kept up to date on issues.
I haven't seen anything that causes me concern at the home.
I know my husband is safe and well treated at this home and have requested that he becomes a permanent resident here after his assessment ends.
Well done to the hardworking staff and management at Ermington house for your dedication and helping my husband have a better quality of life under your care.

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Review from Mary W (Daughter of Resident) published on 30 June 2025
Submitted via Website • Report

Overall Experience

Do not let your relatives stay here if you care about them. The home is dirty and unhygienic, a lot of the equipment is broken and it is totally understaffed. Some of the carers did show some empathy but they were so rushed off their feet there was no time for caring. My mother was left in bed for

days on end in silence. They didn't even bother to turn on the television or radio for her. She was not taken to the toilet when required and sometimes had to wait half an hour. There was little dignity and she was often left dirty. There was no assistance with eating and in the 6 weeks she was there she lost over 6kg.

I am strongly of the opinion this place should be closed. My mother deteriorated dramatically while she was there and it is taking weeks for her to recover. There are good homes out there but this is not one of them.

Do not trust the managers and as for the man they refer to the CEO I can not put in this review my thoughts about him

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Review from Jason T (Brother of Resident) published on 17 June 2025
Submitted via Website • Report

Overall Experience

My sister was a resident at Ermington house for over a year until early 2025. Although I live far away and couldn't visit often, I was always reassured by the kindness shown by the staff. We were very close, and placing her in care was not an easy decision. It took her a while to settle in, but it was

clear that she was in safe hands. They cared for her with genuine warmth and respect. I always knew that she was safe, and comfortable, which meant a lot. Now that I've had time to process her passing, I wanted to share my gratitude. Thank you to everyone at the home for making a difficult time a little easier.

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Review from Britta L (Daughter-in-law of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience

Lovely care home, good food.
Don't have any worries about Mum.
Very friendly staff.

Reply from Dale Kiely, Senior Manager at Ermington House

Thank you for your lovely feedback. We pride ourselves on delivering a high quality service to our residents at Ermington house. I will share your feedback with our teams, once again, thank you.

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Review from J S (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience

The front door is not locked people can just walk in unchallenged and residents can walk out. No enforcement of signing in. The carpets throughout are very dirty. Unsafe flooring (chipboard). Flammable materials stored in corridors contravening the fire regulations. Not been showered for four days.

By lunchtime had been left in a pyjama top. The room is in poor repair just a bare light bulb hanging from the ceiling. In for six days and had no feedback on how settling in as a new resident. Handrail on stairs only on one side. Bed wheels not locked plus more!

Reply from Michelle Theresa Wray, Care Director at Ermington House

Thank you for your review, at the time of this admission the home was undergoing a full refurbishment, this is now complete. All doors are activated via a keypad and all works are completed. We tirelessly work to ensure resident care and safety, and all feedback is welcome so we can continually improve our service. This complaint was fully investigated by CQC and QAIT and no action was required.

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Review from Fiona F (Sister of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience

My brother is a resident at Ermington House, he suffers from Bipolar and Alzheimers. I would like to say how incredible all the staff have been with regards to his care and wellbeing.
He was a recluse, very depressed, lost a lot of confidence, and overweight since arriving at the care home six weeks

ago; he has made new friends, feels confident enough to join in with all the activities, he is a healthy weight now due to the yummy food and actually enjoys meeting his new friends for meals. He hasn't had one day of feeling depressed.
This speaks volumes to me and my family - the staff have been so kind, caring and incredibly attentive, and due to this, his overall health has markedly and clearly improved.
I couldn't recommend them more highly.
Thank you.

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Review from J G (Daughter of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience

My mum had two stays at the home in 2020, the second being the last 10 weeks of her life. The staff were wonderful, caring and compassionate, not just to mum but they always found time to talk to me at a difficult time, and it was a comfort to know they were with mum at the end. I wish mum had been

able and well enough to join in with the wonderful activities that the staff are always organising, which I've enjoyed seeing on their dedicated Facebook page.

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Review from Anne S (Niece of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience

I cannot thank the staff at Ermington House enough, for the wonderful care that they gave to my Aunt, for the 18 months she was with them. She was always carefully looked after, given dignity, warmth, and well-balanced home-cooked meals were served daily.

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Review from Kevin H (Son of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience

My dad was admitted for palliative care in September 2020 with a terminal condition and early-stage Alzheimer's dementia. While he was there my dad mentioned to me how fantastic the staff were to him and his needs. They made him feel at home and made his stay as comfortable as possible. Dad said the

staff were always bright and cheerful.
Whenever I phoned the home I was always given the latest update on Dad's condition and was able to speak to him on the phone (if his mobile wasn't charged). We were made aware of each step as it would happen and help and support was there if needed. The staff showed compassion, caring, and professionalism which helped immensely when the inevitable came. I did visit on a number of occasions and because of the pandemic we had a separate door from the outside into Dad's room, so no contact with any residents. We were given PPE for each visit.
I (and my family) would just like to say a huge thank you to the staff for taking such good care of my dad.

Reply from Michelle Amesbury, General manager at Ermington House

Thank you so much for leaving this lovely review; it was an absolute pleasure, and the staff appreciate your positive feedback.

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Review from J P (Resident) assisted by family/friend published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience

Excellent care and meals. Would have liked more hot drinks frequently, that's the only negative. The staff are wonderful, especially under present circumstances.

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Review from Maurice C (Son of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

Our mother moved to Ermington House (then known as Kingsacre) in April 2006 suffering from relatively low-level dementia. She is, I believe, the resident who has been there longest. During this period her dementia has increased and, as you would expect, her general health has deteriorated. Now aged

nearly 97 she spends much of her time in bed and she is very frail. None of her immediate family live within 130 miles of the home so during the current lockdown we have had to rely heavily on updates from the home. We receive regular general updates on life in the home and, by request, we have received some lovely personal updates on her wellbeing from her personal carer, all of which are really appreciated. The home are now offering phone conversations and pre-booked visits to wave through the window. Neither of these are appropriate for our situation but reflects the care and attention the residents receive. Mum has always been very happy in the home. We appreciate all they do for her.

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Review from Gail L (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

My mother moved into Ermington House in December 2019 and has now settled in well. She is in a bright room, which is kept clean by the team. At times she can be demanding but the carers tend to her needs with professionalism and care.
Prior to the Covid-19 lockdown, daily activities were arranged

with people from outside the home, this ceased to be possible once lockdown was imposed. However, activities continue to be held with the help of the staff, despite having to carry out their other duties, showing their dedication and care for the residents.
It has been difficult over the past three months not being able to see her, but the staff have always been helpful when I have telephoned and tried, where possible, to enable me to speak to her.
I have appreciated receiving the weekly updates during the current situation and it has been reassuring to learn that the home is and remains free of the virus. It has given me great peace of mind knowing that she is being kept safe and well.

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Review from Tim J (Son of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

My mother has been in Ermington House for the last four or five months, and she has been well cared for and looked after by the staff who are friendly and I believe fun. Unfortunately, the timing could have been better due to the Covid-19 pandemic, which has seriously impacted the things that can be

done in the home, but the care given over this time has been exemplary.
In the last week it has been necessary to have my father put into care, and not only did the home bend over backwards to get him in with them and once that was done they made sure that both he and my mum could be in the same room together. Above and beyond the call of duty.

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Review from Kathy R (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

Dad has been in Ermington House for almost three years and he has been looked after so well that even in these challenging times we know he’s happy there. We arranged to see him today for the first time since February and even though it was through a window it was so reassuring to see him so well. All

the staff are so helpful and nothing is too much trouble for them. We would definitely recommend Ermington House for anyone needing care for a loved one. With all the press commenting on care homes with the virus we know that Ermington House is keeping everyone safe and we are truly grateful. Being kept informed by email from the management is another great way of keeping us updated.

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Review from Anita G (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

Very, very happy with Mums care. Missing seeing her but Ermington House have managed to keep everyone safe and well during this awful pandemic. Severe dementia is very hard to cope with but staff seem to have patience and understanding.

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Review from Judy P (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience

I would like to say what a lovely, friendly home this is and the staff are so caring and professional. Dad settled in really well in January, but of late hasn't been too well. It's particularly hard at the moment not being able to visit him due to the lockdown, but I know he's being well looked after,

and I am being kept informed of his progress.
I would not hesitate to recommend this home.

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Review from John W (Brother of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience

I would just like to say how pleased we have been with the way the staff at Ermington House has responded to this dreadful Virus, it seems to us that as far as every day running of the home has remained at the usual high standard with little or no changes made to the residents apart from the fact that

they are not getting any visitors which in the circumstance is entirely the right thing to do.

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Review from Anne G (Daughter of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience

I would have no hesitation in recommending Ermington House for long term or respite care. The care is exceptional and the management and staff are all very helpful, caring and compassionate. I cannot fault the care given to Mum. Mum has been here over 3 years and settled in very quickly. The facilities

are excellent after a major refurbishment last year. The rooms and communal areas are all comfortable and tastefully decorated. The meals served are excellent and the activities provided are good. Mum particularly enjoyed the bingo and card games. Visitors are welcomed at all times.

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Review from Maureen B (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience

I cannot recommend Ermington House enough. The staff and management there should be commended for the way they look after the residents at all times, but even more so in the extremely difficult situation we find ourselves in at present. Speaking from experience and having a very demanding mother, their

support is so so so very much appreciated.

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Review from Sally W (Daughter of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience

When my mother was a resident here between September and November 2019, the care she received was second to none. Each and every member of staff gave 100% love, care and attention to my mum. The support we all received as a family was wonderful and definitely helped us in this sad time.

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Ermington House

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Ermington House Reviews (23)

Overview of Review Score

Detailed Breakdown of Review Score

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Overall Requires improvement

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Frequently Asked Questions about Ermington House

What types of Care is Ermington House registered for?

How many Rooms does Ermington House have?

What are the Facilities & Services at Ermington House?

How far is Ermington House to the centre of Ivybridge?

Overall
Requires improvement