Ermington House

Ermington, Ivybridge PL21 0LQ
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7.2 23 Reviews
  • Ermington House, Ivybridge
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 34 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1400
  • Self-Funded Residential Dementia Care: £950 – £1500
  • RESPITE Self-Funded Residential Care: £950 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1500

All fees are calculated on a needs basis and determined by the level of care required.

These prices are only a guideline, please contact Ermington House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Dale Kiely (Operations Manager & Nominated Individual)

Local Authority / Social Services

Admission Criteria

  • Local authority or Private enquiries welcome
  • Ages 65+

Care Home Design/Build

  • Last Refurbishment: 2019

Room Information

  • Single Rooms (26)

Visiting

  • There are no visiting restrictions

Parking

  • There is ample on site parking

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Ermington House Reviews (23)

Total of 23, showing 21-23
7.2

Ermington House has a Review Score of 7.2 (7.174) out of 10, based on 5 reviews in the last 2 years. Over all time Ermington House has 23 reviews.

Overall Experience

  • 13
  • 8
  • 0
  • 1
  • 1

Date Published

23
3
3
5
18

Review from T B (Brother of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff appeared happy and helpful.
It was obvious they cared about the residents.
The resident's room was clean, warm and we felt comfortable.
The team were keen to facilitate family members' visits and knew my relative very well.
However, the home and environment in most areas are in need of renovation.
Lots of equipment clutter.
The gardens and parking are in need of renovation.
The staff all need a uniform and name badges - unable to distinguish staff.
A huge ongoing project and we hope this review will help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R R (Son of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our 99-year-old father was admitted to Kingsacre five weeks ago when a single carer was no longer sufficient to look after him in his own home.


From his arrival, the staff were polite, efficient, reassuring, very friendly and considerate of his wishes, ready to do all that was necessary, while respecting

his dignity and his frequent calls for attention.


His situation rapidly deteriorated, continuing the process that had already started before he left home. In the last few days, members of the family were with him 24 hours per day, helped enormously by a member of the staff seconded to help out during the last two nights. It is impossible to imagine anyone more sympathetic and caring than this person. The professional nursing staff were extremely attentive to his changing condition and did what they could, in consultation with the doctor, to relieve him of pain and make his departure as easy for him and the family as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daphne (Sister of Resident) published on 5 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has learning disabilities and to be unable to go home after a broken ankle was distressing for her; the loving nature of staff easily dispelled her anxieties. I visited her daily and was made equally as welcome. I was pleased that there were many members of staff at all times, all of the staff
were polite, helpful and approachable if I had a question (i.e. about a hospital visit or involving social services). All staff members appeared very professional and knowledgeable in their nursing field. My sister's bespoke needs mean that she likes to feel comfort from others and all the staff recognised when she needed affection and would hold her hand to give her the security she needed to which we are hugely grateful. She has many food allergies and these were easily catered for by the kitchen staff. All residents had a good selection for each meal. The meals are of an ideal/healthy portion size and clearly, meet your daily nutrient needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 7.2 (7.174)

Overview of Review Score

The Review Score of 7.2 (7.174) out of 10 for Ermington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.483 for Ermington House is calculated as follows: ( (30 Excellents x 5) + (4 Goods x 4) + (12 Poors x 2) + (12 Very Poors x 1) ) ÷ 58 Ratings = 3.483

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.691 Points relating to the number of positive Reviews for Ermington House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 3 Positive Reviews ÷ 6.8 = 0.441

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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