Care Homes Owned by Choice Retirement Home Ltd

Thank you

Lovely staff, very caring and nothing is too much bother. Have been proactive in the care for my mum. Made to feel welcome on the visits to the care home. Mum is much more settled and happier than she has been.

Absolutely unbelievable, beautiful homes Andrew was absolutely amazing. I now have peace of mind that my mum is gonna be very much looked after thank you Andrew. If anyone looking in the bay for care I would very much recommend here.

This is to say a big thankyou to all the staff and management team at Southbourne Care home for all the support you are giving my mum and my family. I can rest easy knowing that my mum is safe and happy in her environment. The staff know my mum well and recognise her mood swings and adapt to this well always distracting her if she is getting emotional. My mum gets on well with all the staff and can communicate her needs when required. The staff have shown time and time again how warm and caring they are of the residents. Its a warm and caring home for my mum and I deeply appreciate the support you have all given us. Thankyou

I am not in a position to visit often as I live in Canada. However ; I can now leave him secure in the knowledge that the wonderful team, who have become family to him, will provide for his complex needs with creativity, compassion and.skill in a loving environment. He is blessed .

Choice exudes calm, compassion and emotional warmth. There are so many excellent things about this care home but the kindness, friendliness and willingness of the staff stands out. Placing mum for the first time in a care home could have been upsetting and stressful but was instead an absolute joy due to the smiling and genuine welcome we received from all staff. Mum was happy and settled during her stay in this spotlessly clean home and never stopped talking about the delicious food!

It is almost impossible to quantify the huge difference that you make to the resident's lives, and to see the dignity and compassion with which you young (mostly!) people treat the residents is truly wonderful.

Very happy with the care home as I say home. They make my daughter feel like she is home by maintenance putting up photos around her nice big room. The food is very nice, the manger and staff all care about everyone in the home. It's also clean and smells clean. Very good place.

My mother stayed at this home recently and she enjoyed her stay. She is 91 and so needs a lot of help with many things, such as dressing, eating, drinking, and she is very frail so she needs help with her mobility. The staff at Choice are very attentive and caring, always smiling and nothing too much trouble. The food is good and her room and the home is very clean. There is a lovely garden area where you can sit, nestled in the heart of Babbacombe. I highly recommend it.

Southbourne looked after my dad recently, the staff were amazing with dad and the management staff he loved very much. We cannot fault this care home, the staff looked after dad so much that he had his favourites, we cannot as a family thank Southbourne staff enough for everything they did for dad. They also got along with our family. It put our minds at rest, we were very much supported by the management and staff nothing was too much trouble. We as a family can't thank you enough I would highly recommend this care home.

On accepting my father into this home his needs in every way including lack of mobility, lack of hearing, lack of understanding of normal everyday things, and lack of continence were not addressed in my view, in an acceptable basic care of duty manner. Communication with my mother, the wife of the resident, was not treated in a caring professional manner but in a dismissive uncaring, almost aggressive manner. As this home is in Torquay and our family lives 25-40 miles away he didn't keep his regular doctor. We asked several times for a doctor to see him due to his fast deterioration of health and being in pain, when home actually got a doctor it was basically too late. RIP Dad.

I feel sorry for other residents still there. I would give zero stars if it were possible. Avoid!

I find the staff very friendly and helpful, and most of the residents have made me feel welcome. I really enjoy mind-gym; it keeps me ticking over and trips out on the trishaw and the minibus.

Going into a care home was never going to be an easy move for my mother. The transition from independent living to a care home is a tough one. My mother was supported by all the staff at Choice to make the transition. She has made her room her own space by bringing a variety of items from her flat, with the help of the staff and the lovely maintenance man, things have been moved around until she was satisfied with the 'look'. Since day one, mum has enjoyed and praised the food and gradually she has settled in. She has wobbles about being in a care home and the staff listen and support her with great kindness during these times. When the family visit (we all live as a distance, two siblings in Canada) we are made very welcome and always offered refreshments. The staff always have time to answer our phone enquiries about mum. We feel cared for too. Care is the appropriate word for Choice. The staff are warm and available and always have time to listen. They are unsung heros.

I had an impromptu visit to the care home to see a family friend, when I arrived I was greeted by the lovely manager who took me to my friend and made sure that I felt very welcome. During my visit, we looked around the gardens and had a lovely catch up. I was invited to join my friend for lunch, although I declined, I was amazed at the variety of meal choices offered to the residents. In the afternoon a lovely man visited with rabbits and chinchillas which my friend obviously enjoyed. When I visited my friend at her previous home, she didn't interact with the other residents or join in any activities, it was lovely to see that she obviously feels very at home at Choice and enjoys the social interaction and activities on offer. The staff obviously had time to ensure that the residents needs were met and it was clear to see they were happy in their work.

God bless.

I have visited this care home twice. Each time it was very smelly. The friend I visited yesterday had not been helped to have a wash. The full commode was in the room with the lid off and had not been collected. The person was taken biscuits with her coffee. The biscuits were not on a plate but in the staff members hand.

When I walked through the front door a lady was wandering around with a very soiled nappy in her hand.

My mother only had a short stay at Choice, only for about 1 month. Unfortunately she passed away during her stay there, but the staff were always polite, friendly and very attentive to my mothers needs. They had a 24/7 visiting policy and so I was able to visit whenever I wanted. I cannot recommend this care home highly enough, they were brilliant. I just wish my mum had, had more time there to enjoy their facilities and activities.