Choice Care Home

Cary Avenue, Babbacombe, Torquay TQ1 3QT

Group: Beechcroft Care Homes Ltd

Person in charge: Jessica Dunne (Manager)

Local Authority / Social Services: Torbay Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 28

Shared Rooms: 2

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £620 – £700 , Personal Care Shared (per person) £580 – £580 (These prices are only a guideline, please contact Choice Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Approaching Torquay on A380 follow signs to Babbacombe/St Marychurch. From St Marychurch take the Babbacombe Road towards Babbacombe, then turn right by Brunel Surgery into St Albans Rd. Choice Care Home is facing you on Cary Park

Visiting:

Choice Care Home welcomes visitors at any time of day.

Parking:

There is ample free parking in front of the home

Latest Care Quality Commission* Report on Choice Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

3.5 Choice Care Home has a Review Score of 3.5 (3.500)

The Review Score of 3.5 (maximum of 10) for Choice Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.2 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Choice Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.5 for Choice Care Home is calculated as follows: ( (7 Excellents x 5) + (6 Goods x 4) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 20 Ratings = 3.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Choice Care Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 0 Reviews ÷ 6.4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Choice Care Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Choice Care Home

  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1

I have visited this care home twice. Each time it was very smelly. The friend I visited yesterday had not been helped to have a wash. The full commode was in the room with the lid off and had not been collected. The person was taken biscuits with her coffee. The biscuits were not on a plate but in the staff members hand.

When I walked through the front door a lady was wandering around with a very soiled nappy in her hand.

How likely would you be to recommend Choice Care Home? Extremely Unlikely

Average Rating: 

 1.9 out of 5

Overall Standard: Very Poor

Care / Support: Very Poor

Cleanliness: Poor

Treated with Dignity: Very Poor

Activities: Poor

Safety / Security: Good

Rooms: Poor

Value for Money: Poor

David Gow-Smith, Director at Choice Care Home responded to this review on 23 Jan 2018:

We don't believe this person visited our care home, as there is no record in our visitors book, and if these issues such as a commode not emptied, a resident not washed were true, why wasn't a member of staff informed? We have no record of any such feedback. The comments about poor rooms, when the home had a £600K makeover in 2016, poor activities, when there is an activities coordinator, poor value for money when our charges range from 80 pounds to 100 pounds per 24 hours, less than hotels in our prestigious neighbourhood, suggest to us that the reviewer has not visited our home.

My mother only had a short stay at Choice, only for about 1 month. Unfortunately she passed away during her stay there, but the staff were always polite, friendly and very attentive to my mothers needs. They had a 24/7 visiting policy and so I was able to visit whenever I wanted. I cannot recommend this care home highly enough, they were brilliant. I just wish my mum had, had more time there to enjoy their facilities and activities.

How likely would you be to recommend Choice Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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