Southbourne Care Home

Cary Avenue, Babbacombe, Torquay TQ1 3QT
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8.4 4 Reviews
  • Southbourne Care Home, Torquay
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Care Provided by Southbourne Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrew Gillespie (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Assessments carried out prior to admission
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)

Visiting

  • The home welcomes visitors at any time

Parking

  • Ample free parking in the car park

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Southbourne Care Home Reviews (4)

8.4

Southbourne Care Home has a Review Score of 8.4 (8.370) out of 10, based on 2 reviews in the last 2 years.
Over all time Southbourne Care Home has 4 reviews.

Overall Experience
  • 3
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  • 1
Date Published
  • 4
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  • 1
  • 2
  • 2
Reviewer Connection to Southbourne Care Home
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Paul L (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to write a short note of thanks and appreciation to all the staff at Southbourne for all their hard work, dedication, kindness, and love which they provide to all the residents at Southbourne Care Home. My mum is so lucky to be cared for by a group of such wonderful people.
We were particularly
moved over the Christmas period to be able to observe the participation and interaction between all the staff and residents at Southbourne over a packed program of events.
It is almost impossible to quantify the huge difference that you make to the resident's lives, and to see the dignity and compassion with which you young (mostly!) people treat the residents is truly wonderful.
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Review from Sam W (Daughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Southbourne looked after my dad recently, the staff were amazing with dad and the management staff he loved very much. We cannot fault this care home, the staff looked after dad so much that he had his favourites, we cannot as a family thank Southbourne staff enough for everything they did for dad.
They also got along with our family. It put our minds at rest, we were very much supported by the management and staff nothing was too much trouble. We as a family can't thank you enough I would highly recommend this care home.
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Review from Anthony H (Son of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Review on behalf of my father who died in this home in less than 3 weeks. Overall experience very poor. Management very poor. Treated with dignity very poor. Cleanliness is very poor.
Rooms are very poor. Overall care and support very poor. Staff very poor. Communication very poor. Compassion towards
resident very poor.
On accepting my father into this home his needs in every way including lack of mobility, lack of hearing, lack of understanding of normal everyday things, and lack of continence were not addressed in my view, in an acceptable basic care of duty manner. Communication with my mother, the wife of the resident, was not treated in a caring professional manner but in a dismissive uncaring, almost aggressive manner. As this home is in Torquay and our family lives 25-40 miles away he didn't keep his regular doctor. We asked several times for a doctor to see him due to his fast deterioration of health and being in pain, when home actually got a doctor it was basically too late. RIP Dad.
Reply from Thornton Gow-Smith, Owner at Southbourne Care Home

We are very sorry to hear of the dissatisfaction expressed by your reviewer, and we are aware that more specific details have now been given by the reviewer to the local safeguarding team, which we have fully investigated. We always welcome detailed feedback (good or bad), so that we can check on the services we deliver. We understand the safeguarding team will respond in due course to the reviewer.

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Review from Eileen L (Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very friendly and helpful, and most of the residents have made me feel welcome. I really enjoy mind-gym; it keeps me ticking over and trips out on the trishaw and the minibus.
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Current Review Score: 8.4 (8.370)

Overview of Review Score

The Review Score of 8.4 (8.370) out of 10 for Southbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Southbourne Care Home is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.495 Points relating to the number of positive Reviews for Southbourne Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 2 Positive Reviews ÷ 5.4 = 0.37
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Southbourne Care Home

What types of Care is Southbourne Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Southbourne Care Home have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Southbourne Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southbourne Care Home to the centre of Torquay?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southbourne Care Home to verify any information. View our terms and conditions. Southbourne Care Home has an Basic Service - more info.