Care Homes Owned by Roseville Care Homes Ltd

The Old Parsonage nursing and care home are incredible passionate with meeting my Mums needs at a very stressful and difficult time in hers and my life.

The staff are brilliant, so caring and go beyond my expectations to meet her needs, keeping her safe & well.

My Mum settled in quickly and her overal health has improved so much being more relaxed after a lengthy stay in hospital before moving in as a resident.

The care home is always clean, the menu is varied and nutritious.

Her personal care needs are always carried out with dignity and respect , her room is always spotless.

The care home have lots of activities to stimulate the residents including a miniature horse which they all loved & it had such a calming effect with lots of big smiles from all the residents.

I couldn't ask for my Mum to be in a more caring, lovable and beautiful placement only a short distance for me to visit her regularly.

My 91-year-old mum has been here since August. She had lost some of her sparkle and lost interest in things in general, but since coming here to live, she now has her sparkle back and enjoys joining in with the activities. This has made things so much better for her and us as a family.

He has become more settled since he has been there and I always feel really welcome when I visit him.

My gran has been in The Lodge since August and I can honestly say that this has been such a positive move not only for her but also for us as a family. Over the past year, she had lost her 'sparkle' but since moving into The Lodge she now has a new lease of life, she loves being around the other residents, the meals are lovely and the activity program is amazing in fact she enjoys it so much we have become an inconvenience to her when we visit as it takes her away from the time she spends with everyone else! Regarding the care aspect, this is first class, communication with the management team/staff members has far surpassed any expectations that I had, and nothing is too much trouble. Whenever we call to see her (on spec) she is always clean, well cared for and having a great time. I would not hesitate to recommend The Lodge to anyone looking for a high standard of care for their loved ones, it is a very hard decision making the move into a care home but we are so pleased we chose here.

My mum has lived here since last October, she has Dementia. The staff are exceptional in their care of residents, they are always clean, the chefs prepare fresh meals daily and they always look delicious. We visit when we want and that is always a good sign. There are 2 ladies who do activities throughout the day, they take residents out they have parties like the one for D-Day and singers coming in scouts, local Priest comes and does a service they have a beautiful garden they can sit out in and have BBQs. It's a small well-run care home and we are thankful our mum is there as she is happy and we are happy.

Dad was very well cared for by a great team at the Lodge, though understaffed and overworked the team was appreciated by all my family. I note there is no facility to review the company Roseville Care Homes here - and this is the focus of my serious complaint. When Dad passed away another payment of monthly fees had been made. So I expected it would be straightforward to recover this. The accounts department sent me a claim form and explained that they need 60 days to consider this. This period came and went, but no refund. In a phone call, I was promised repayment within the week, alas nothing. My emails and phone calls are not answered. My family is appalled at the lack of courtesy, considering our dad had lived there for some years his life savings were spent there. Some families might not expect refunds of overpayments, and clearly Roseville do not see this as important. I now have to involve solicitors to try and recover this money and CQC notified. Feedback here from Roseville, please?

I have previously written a review but feel the need to do another. No nursing home can stop COVID or any other bug from coming into the home, all they can do is react to it and boy I am so impressed at the speed at which the manager and staff at The Old Parsonage act swiftly to shield their residents. Even a simple bug can have a devastating impact on the overall health of the residents and I am so grateful to all the staff for their exceptional care and vigilance. Mum has little communication ability now, but when she does, it's always with a big smile on her face. It gives me so much comfort to know that she is happy. Thank you all.

I was filled with dread and misgivings when I was told my beloved husband had to go into a nursing home due to deterioration of brain injury/dementia. I had been his full-time carer at home for many years and was doubtful that I would ever be able to accept him into someone else's care. I was wrong. I had read reviews on The Old Parsonage which were all excellent. Only a ten-minute drive from our home. While there I witnessed the genuine care and understanding of the staff. Other residents suffering from similar cruel illnesses and yet 'the girls' treated each one of them as an individual. They got to know my husband and his 'ways'. His likes and dislikes. It felt like home. They were one big family. I was lucky to become part of that family. The staff provided me with hugs and comforting words. The Manager and your team, of dedicated staff are a credit to you. The food too was lovely. Thank you to all the kitchen staff and to the lady for doing his laundry. I will miss you.

My mum originally went into The Lodge care home in May 2023 initially for respite and is still there at present. Mum has been the happiest I have seen her in a long time, and this is due to the wonderful caring management team, activities team, and all the staff who work there. They really have helped my mum to come out of herself, and have encouraged her to join in with activities, which she thoroughly enjoys. Garden parties, trips out for meals, flower arranging and baking to mention just a few. Mum's room is beautiful, home from home, and have even encouraged Mum to try different foods, which she is enjoying. It's not an easy decision to make when contemplating care for parents/family but myself, my wife and father can honestly say it was the right thing to do, her smile says it all when we arrive, and this is all down to the care at The Lodge. Each and everyone is amazing. Well done to you all, and a very big thank you to you all for what you do and are doing.

A special love to one staff member who made my Grandads time so special.

Our family are really encouraged by the care my mother is receiving at The Lodge. Although she was unsettled to begin she soon relaxed and became part of the lovely community who reside there. She loves her room, her new friends and the staff and is happy to take part in so many relevant activities which she has missed out on for such a long time. From a happy daughter.

I can't praise the staff at The Lodge care home highly enough as a family we can now spend quality time with my sister, the difference in her is amazing, all the staff are so loving and caring, it's like walking into a family, I can't believe how lucky we are to have found somewhere like this.

My mum was here for just three months with dementia, she was well cared for by all the lovely staff. She was made to feel welcome and so were we, her family. My mum's time was short here as she passed away peacefully in October 2022. I wish we had found this care home sooner for her, rather than her previous one.

We would like to thank all staff for providing superb care for our mother.

My mum stayed at The Old Parsonage Nursing & Care Home for two months before she sadly passed away. In her time there she was shown a high standard of care and compassion. The whole team are so lovely and helpful. Mum was very happy there. I felt very happy knowing Mum was looked after and safe. I would recommend The Old Parsonage to anyone looking for a nursing home.

My Pa spent the last six months of his life at The Old Parsonage, sadly passing away in the early hours of the 9th December. The care, compassion and pure love he received was also shared with all of us. What a remarkable place and the team we were blessed to find. We had total peace of mind knowing the team there were caring for him. They deserve the banner of Platinum Care Givers due to their truly outstanding dedication and care. Every single member of the team has clearly been chosen for their wonderful qualities and warmth. From every member of our family, we thank them from the bottom of our hearts for making his end-of-life care as dignified as possible. Bless them all.

My lovely dad is in the care of The Old Parsonage and we feel blessed he is in such a warm, professional, caring and family environment. The home is managed beautifully by the manager who is a credit to the nursing and care system. All the staff that I have personally met, have been so kind and professional. Of course, I would prefer my lovely dad to be back home, but his advanced dementia means he cannot be. But I would not want him anywhere else now. Thank you team Old Parsonage for your continued care of my dad.

I visit every week with my husband and my dog. They have been very sympathetic about the residents of ours, as we are near the beginning of dementia. All the staff are friendly and welcoming to us and my little dog. They keep us informed about everything to do with the resident. They have all the resident's best interests all the time.

My father was a resident here for 4 months. The journey with dementia had been tough, as it is for so many families. We chose this home as it was small and family orientated. The ethos of the home is exactly that. The home manager runs the home with compassion and an understanding of family values. My dad sadly passed away here in June 2022. We were treated with the utmost understanding, surrounded by love, dignity and care by all these wonderful carers. I can say that my family were so pleased to find this home. Thank you to everyone at this home for making this journey bearable.

My partner spent the last 18 months of his life in the care of the Manager and Staff at the Old Parsonage. His condition (PSP/CBD) was a rare, degenerative, neurological disease which presented significant challenges. The manager and staff of the Old Parsonage were absolutely wonderful and throughout, treated my partner with compassion, dignity and warmth. As his partner, I was kept informed of all concerns and developments and was told that I too, was considered part of this extended nursing home family, which meant I felt included, supported and listened to. The skill set of the staff was excellent and all, without exception, were so very kind and caring. Nothing was too much trouble. This manager (who is exceptional) and staff have a real vocation for the work they do. Exemplary care. I cannot thank them enough.