Care Homes Owned by Roseville Care Homes Ltd in North Yorkshire

the meals are lovely and the activity program is amazing in fact she enjoys it so much we have become an inconvenience to her when we visit as it takes her away from the time she spends with everyone else! Regarding the care aspect, this is first class, communication with the management team/staff members has far surpassed any expectations that I had, and nothing is too much trouble. Whenever we call to see her (on spec) she is always clean, well cared for and having a great time. I would not hesitate to recommend The Lodge to anyone looking for a high standard of care for their loved ones, it is a very hard decision making the move into a care home but we are so pleased we chose here.

the day, they take residents out they have parties like the one for D-Day and singers coming in scouts, local Priest comes and does a service they have a beautiful garden they can sit out in and have BBQs. It's a small well-run care home and we are thankful our mum is there as she is happy and we are happy.

monthly fees had been made. So I expected it would be straightforward to recover this. The accounts department sent me a claim form and explained that they need 60 days to consider this. This period came and went, but no refund. In a phone call, I was promised repayment within the week, alas nothing. My emails and phone calls are not answered. My family is appalled at the lack of courtesy, considering our dad had lived there for some years his life savings were spent there. Some families might not expect refunds of overpayments, and clearly Roseville do not see this as important. I now have to involve solicitors to try and recover this money and CQC notified. Feedback here from Roseville, please?

my mum to come out of herself, and have encouraged her to join in with activities, which she thoroughly enjoys. Garden parties, trips out for meals, flower arranging and baking to mention just a few. Mum's room is beautiful, home from home, and have even encouraged Mum to try different foods, which she is enjoying. It's not an easy decision to make when contemplating care for parents/family but myself, my wife and father can honestly say it was the right thing to do, her smile says it all when we arrive, and this is all down to the care at The Lodge. Each and everyone is amazing. Well done to you all, and a very big thank you to you all for what you do and are doing.

which she has missed out on for such a long time. From a happy daughter.