Herefordshire Care Homes in Herefordshire | 6 Care Homes

Review of
Highwell House Nursing & Residential Care
from Don C (Husband of Resident) published on 14 August 2025

Submitted via Website • Report

Overall Experience

Highwell House is a very special place. All staff are friendly, caring and go above and beyond to make sure the residents and visitors are looked after in a friendly and professional way. The accommodation is to a very high standard very homely bright and very relaxed the bedrooms are also to a high

standard clean and airy . The food is excellent great choices and freshly cooked. Activities for the residents are enjoyable with all encouraged to join in. Highwell is a very good run place from the managers to cleaners and laundry which is always clean and fresh. Thank you Highwell for looking after my wife so well.

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Review of
Hazelhurst Nursing Home
from Sara W (Friend of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

What an extraordinary home with an extraordinary staff! I originally found Hazelhurst while in the USA visiting a dear friend who wanted to return to England for Hospice. He didn't have any family who could accommodate him yet they all very much wanted to see him and spend time with him.
Honestly?

Hazelhurst could not have been a better place for him and all of us to spend his last days! The staff (including the doctor) were universally warm and loving, the room was spacious and comfortable, the grounds were simply BEAUTIFUL -and much to his surprise my friend (and all of us visitors) also loved the food!
I read the reviews before applying for a bed for my friend and just prayed that the reality would be as great as they were. And guess what? It very much was! Across the board. If I could award Hazelhurst six stars out of five I would. Highly recommended!

Reply from Karen Rogers, Provider at Hazelhurst Nursing Home

Thank you so much for this lovely review. What an absolute honour it was to support you to make it possible for your friend to return to England from America, it was incredible that we made this happen. Thankfully we had some gorgeous weather and he was able to enjoy the beautiful gardens with you and his family. I hope you will have happy memories of these special days. Your review will mean so much to the team. Thank you

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Review of
Dulas Court
from Karen P (Daughter-in-law of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

My mother in law came to Dulas for some respite care following quite a traumatic fall at home. The experience from the moment she entered Dulas to leaving was just wonderful. Mother-in-law is living with dementia and can get quite confused at times, needing support to re-orientate. The team at

Dulas are amazing and quickly understood her needs and helped her to feel safe and well looked after. This gave her a sense of security and also reassured us as her family that she was safe.

Mother in law quickly made friends witin the home. The wellbeing of her and others was supported, and she enjoyed several activities and entertainment both inside and outside the Home.

The team at Dulas are incredibly friendly and approachable, readily available to answer any questions and provide assistance. They made us all feel welcomed and valued. Exceptional.

Reply from Becky Williams, Manager at Dulas Court

Thank you so much for your review. It was an absolute please to care for your mother in law. I hope she is doing well at home with her beloved dog.

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Review of
Highwell House Nursing & Residential Care
from Janet W (Wife of Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

The home is beautifully furnished, having a cosy, happy, yet calming atmosphere. It's like being welcomed into a friend's home. The cleanliness and attention to detail throughout is a joy. The friendly, welcoming staff work together to provide a comfortable, safe home for my husband to call his home.

Care is always given with patience, respect and dignity. Mealtimes offer great choices, excellent quality and quantity. I note that the staff build a rapport with each person, always with a smile, that's what I think sets Highwell House "high" above others. They have given me the peace of mind, knowing that my husband is truly being cared for. Thank you.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thanks so much for this wonderful review. I'm delighted you and your husband are able to experience the homely ambiance and atmosphere that Highwell House has to offer, and that he is able to live in comfort and safety. We see you as part of the team helping to care and support your husband, your input is invaluable, thank you.

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Review of
Highwell House Nursing & Residential Care
from Janice T (Friend of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

Visited to attend a special birthday of a dear friend, so impressed with the welcome, the attentiveness of the staff, the food, the celebration, special details, but most of all the view. What an overall beautiful place.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you for your lovely review. It was wonderful to welcome you all to Highwell House to celebrate a very special birthday. Please come and visit us again.

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Review of
Highwell House Nursing & Residential Care
from Jan H (Cousin of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

Excellent in every way from the moment we arrived until when we left. The atmosphere was very good, the staff were exemplary, it was a joy to watch them all working as a team. When working I had experience of care homes in 4 counties, Highwell House in my Top 2.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

What a fabulous review! Thank you so much for taking the time to write this review for us. I'm delighted you had such a wonderful visit and that you were able to witness Team Highwell working so well together. Thank you.

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Review of
Hazelhurst Nursing Home
from R W (Friend of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

I recently visited a friend at Hazelhurst, whom I haven't seen for a few months. I was amazed to see her looking so well, infact better than I have seen her In a very long time. She was happy and very contented. She told me how kind the staff are and that she feels very well cared for. Thank you to

all at Hazelhurst.

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Review of
Coldwells House
from J G (Daughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother received exceptional care from Coldwells staff in the final days of her life. Staff were so kind, caring and attentive. They made sure Mum was comfortable, kept a close eye on her, attended to her gently and with respect. When the end came, she was never left alone and was in no pain. Staff

were so kind to myself and my family too. We could not have wished for a better place for our mother to spend her final days, and we will all be forever grateful for the special care that Coldwells provided.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this lovely review. We loved having your mother as a member of the Coldwells House family and all that she contributed to life at Coldwells House whilst she lived with us for the many years she called it home. We truly value feedback and reviews and I will share this with the team.

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Review of
Coldwells House
from J L (Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Slow to answer bell call. Mental health patients need more supervision and care. Night staff inadequate for number of beds.

Reply from Sharon Childs, Reg Manager at Coldwells House

It was lovely to chat with you this morning and to hear how much you love living at Coldwells House and how kind you find all of the staff.We discussed the review comments as I was keen to understand your comments. You explained that you thought the number of cars on the car park at night indicated the number of staff. I explained that some staff walk and others use a bike but we always have the right number of staff.We also discussed call bell response times and I was pleased to show you that all your calls were answered with 2 minutes and that we log and monitor call bell response times.It's always a pleasure to chat with you and thank you for completing a review card. I will share all the wonderful comments from our chat with the team.

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Review of
Highwell House Nursing & Residential Care
from Maureen M (Relative of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

All the staff and management are outstanding, they all take the utmost care of every need catered for, are very courteous to visitors, and nothing seems to be too much trouble. The nursing staff treat you like family. Sadly my best friend has spent her final days there and was treated amazingly well.

Lovely and clean all the time, with people popping in and out. Never left alone for long. If I ever need this kind of care, this is where I would choose to end my days. Thank you so much for your care and service.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this lovely review. It was an absolute privilege to care for your best friend, I know how special she was to you. I'm so glad we could make her final days comfortable and peaceful. I will pass on your good wishes to the team, thank you, it means a lot to us.

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Review of
Coldwells House
from J L (Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Cannot fault any of the services. I feel there should be more care staff for the amount of beds here.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for this lovely review which I will share with the rest of the team. I agree we have a fabulous team. I am constantly reviewing staff numbers and I would increase these as necessary. We're really happy that you are enjoying being part of the wonderful Coldwells House family.

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Review of
Coldwells House
from O L (Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

The carers here are very understanding. The management are excellent, the cleaners are experienced and very good, cleaning the rooms every day.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you very much for your review that we will share with everyone. Its lovely to have a review from someone actually living in the home

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Review of
Coldwells House
from B G (Daughter of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

All I can say is wow! What a fantastic, clean and friendly home Coldwells is. My father came here after we were not happy with the previous care home he was in. Coldwells all staff go above and beyond all our expectations of care and dignity given to dad. He is so much happier here, has made lots of

friends and loves the staff. The facilities are fabulous, a bistro where we can have coffee and cake with dad, we can go and have dinner with dad which he loves and all for a donation. Fantastic and would highly recommend.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for your review which I will share with staff. It has been our pleasure to welcome you all to the Coldwells House family and we our so pleased that your father has settled in so well.

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Review of
Coldwells House
from John R (Husband of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

Fantastic staff well mannered. Clean and caring. You could not wish for a better place of staff.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much. Reviews are so important to us and I will share this with the team.

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Review of
Coldwells House
from Neil O (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

The team at Coldwells was caring, attentive and proactive in their care of my mum over the last 22 months. The management team were approachable, communicative, forward thinking, always finding time to discuss matters of care or to hear of a request. Mum entered her end-of-life phase in Coldwells. During

this time Mum was cared for with warmth, compassion and respect and we always felt her comfort and dignity was uppermost in the carers' minds. The Team Leads were always available at the end of the call bell for us and responded to every situation with calm and caring professionalism, knowing when we needed a comforting word or reassurance and when it was time for a nurse to be called. Sitting with Mum we could hear the team in the corridor, interacting with each other and the other residents, and never once heard any inappropriate comments, only respectful and caring interactions. I am very grateful for the way Mum was looked after by everyone. Coldwells is a wonderful home.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this wonderful review which I will share with the team. It was our honour to support yourselves and your mum especially as she entered her end of life phase. This is a difficult time for everyone and I'm glad we were able to to support you through this.

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Review of
Dulas Court
from S C (Daughter of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

We approached Dulas Court looking for 2 weeks respite for my dad to give mum a rest. After seeing how tired mum was, the manager pulled out all stops to help. Dulas Court is an amazing place. Spacious, safe, smells lovely and all the staff are kind and caring. When dad was unsettled in the afternoon

they quickly allowed a phone call to the family to provide reassurance. My regular calls to check on dad were very welcomed and they were keen to ensure they could do everything to make dad feel safe and welcomed including budding up with another resident. Thank you for giving us this space we needed.

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Review of
Dulas Court
from Christine M (Friend of Resident) published on 11 February 2025

Submitted via Website • Report

Overall Experience

Dulas Court is without doubt one of the best care homes I have ever visited. I always receive a warm welcome and it's always spotlessly clean and smells fresh and clean. I and visit the residents at various times throughout the year on a voluntary basis. The furnishings are luxurious and every room,

including the lounge, dining room, library and reception area are decorated beautifully with each bedroom individually furnished with the most beautiful curtains, carpets, bed throws etc. The food is always of a very high standard, looks very well presented and the residents always get a choice of a glass of wine or other liquid refreshment at meal times. The residents themselves are always dressed beautifully and there are always lots of entertainment and creative engaging and meaningful occupation for residents to take part in if they choose. First Class Care, laundry, maintenance and chauffeur all set in relaxing and tranquil gardens. Defiantly a 5 star care home.

Reply from Becky Williams, Manager at Dulas Court

Thank you so much for this glowing review. Its an absolute please to see you when you visit the home and the residents absolutely love seeing you.

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Review of
Charnwood Country Residence
from Bella B (Friend of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

My friend has been at Charnwood for 2 and a half years, has a lovely en suite room that is always clean and tidy.
There is a warm, friendly community of residents and staff that have been kind and supportive. Lots going on. Fabulous food and flexible compassionate care.

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Review of
Highwell House Nursing & Residential Care
from G M (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Overall a caring nursing home, with good views of the windows most staff are helpful and friendly, could do with more staff to enable more time to sit and interact with clients, visitors welcomed with open arms and access to food and drinks.

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Review of
Hazelhurst Nursing Home
from Nicky W (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My dear friend is so loved and well cared for at Hazelhurst Nursing Home, what more could one want? The staff are incredibly kind, attentive, and go above and beyond to ensure comfort and happiness. It's a place filled with warmth, compassion, and a true sense of home. Knowing my friend is in such capable

and caring hands brings such relief for everyone connected to him. I couldn't be more grateful. Thanks to everyone at Hazelhurst.

Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you so much for such a lovely kind review, Your words mean such a lot to us here and we strive for a welcoming, friendly environment for all who live at and visit Hazelhurst.

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Care Homes Owned by Herefordshire Care Homes in Herefordshire

Herefordshire Care Homes Locations in Herefordshire (6)

Herefordshire Care Homes Reviews in Herefordshire (511)

Highwell House Nursing & Residential Care

Hazelhurst Nursing Home

Dulas Court

Highwell House Nursing & Residential Care

Highwell House Nursing & Residential Care

Highwell House Nursing & Residential Care

Hazelhurst Nursing Home

Coldwells House

Coldwells House

Highwell House Nursing & Residential Care

Coldwells House

Coldwells House

Coldwells House

Coldwells House

Coldwells House

Dulas Court

Dulas Court

Charnwood Country Residence

Highwell House Nursing & Residential Care

Hazelhurst Nursing Home

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