Dulas Court, Hereford, Herefordshire
Dulas Court, Hereford, Herefordshire
Dulas Court, Hereford, Herefordshire

Dulas Court is set amongst outstanding gardens and is a beautiful stately home tailored to the needs of older people, while also being appropriate for residents living with physical disabilities.

The care home supports the surrounding community in numerous ways, including offering day care to the local community and beyond. A coffee shop within the grounds has proven to be a valuable community resource and provides speciality teas, coffee, and homemade cakes to residents and friends.

Residents enjoy secluded gardens, a varied programme of activities and outings.

The home has won several awards including a national award from the NAPA in 2016 (National Activity Providers Association) for its activity provision for the second year running.

Dulas Court was rated 'Outstanding' by the CQC in August 2016.

Group: Herefordshire Care Homes

Person in charge: Marie Wood (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 45+.

Single Rooms: 29

Shared Rooms: 1

Rooms with ensuite WC: 29

Weekly Charges Guide: Personal Care Single £800 – £1000

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Dulas Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Dulas Court has a Review Score of 9.8 (9.779)

The Review Score of 9.8 (maximum of 10) for Dulas Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Dulas Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.779 for Dulas Court is calculated as follows: ( (109 Excellents x 5) + (15 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 131 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Dulas Court is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 11 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dulas Court?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dulas Court

  • Friend of Resident/Service User
    5
  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

My mother has dementia. The care she receives by all the staff at Dulas Court is second to none. I cannot praise them highly enough. They show my mother great kindness and care and respect always and look after her physical needs beautifully. Dulas Court is outstanding and it gives me great peace of mind my mother being cared for there.

How likely would you be to recommend Dulas Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly Care Home who put their residents first! A lovely atmosphere with a family feel, staff are welcoming and friendly and can't do enough for you. We attended a summer fete put on for the residents, relatives and friends last year - what a fabulous day. I love that there are so many activities for the residents to take part in or if they just want to relax and take in the stunning gardens, they also accomdate the residents with their own hobbies wherever possible. Keep up the good work Dulas and thank you for looking after our friend so well!

How likely would you be to recommend Dulas Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Warm, friendly and very welcoming. Staff are helpful and caring. Would recommend to anyone looking for a home. My friend takes part in lots of activities and is able to maintain their hobbies and interests.

How likely would you be to recommend Dulas Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My wife and I visit a dear friend at this most fabulous care home. It really is grand, not just visually but grand in the way we are treated as guests. The staff are always polite and helpful. We have also had the pleasure of visiting when they are holding activities (morning and afternoon). They are very well organised. We have enjoyed music entertainment and art classes to name a couple and always encouraged to take part.

The home is always clean and tidy and inviting. I would have no problem in recommending Dulas and if the time comes where I need to look for a care home, this will be my first choice.

How likely would you be to recommend Dulas Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find this home brilliant. The staff are always friendly and always helpful. The grounds and the building are kept to high standard. The food is of a very high standard. There are always plenty of activities here, ranging from music to crafts and a gardening club. There is also a men's club held once a month. I would recommend this home every time.
I have become a friend to everyone in the home after my own wife was a resident here, sadly she has now passed away but I have become a regular visitor, visiting all the residents and I always get welcomed warmly by everyone.

How likely would you be to recommend Dulas Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting a dear friend of mine here at Dulas Court for quite some time now. Whenever I visit, I always get 1st class treatment. I am always offered refreshments when I arrive. The staff are always busy helping with all the residents needs and nothing is too much trouble. There are activities morning and afternoon, these range from music, arts and crafts, gentle exercise classes and even having a local farmer bringing in Lambs and a piglet! All residents are encouraged to take part. The meals always look fabulous and plenty of variety. There is certainly a family feel to Dulas Court. I would highly recommend this home from home.

How likely would you be to recommend Dulas Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have been delighted with care and attention shown to my mother. She has just returned after breaking her hip and having a hip replacement. When it was absolutely imperative to maintain hydration, the staff took as much time as necessary. Even before this setback, the care has been exemplary.

How likely would you be to recommend Dulas Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dulas Court provides a very comfortable alternative for those no longer able to live independently. Staff are friendly, caring, helpful and cheerful. Visitors are welcomed and it is very pleasant to be able to come and go without doors being unlocked and locked.
The grounds are a source of pleasure to residents and visitors.

How likely would you be to recommend Dulas Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always nice to make a visit to this beautiful home in such a lovely setting.
Staff have been helpful and understanding.

How likely would you be to recommend Dulas Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My sister has been in Dulas Court for 18 months having suffered two strokes. During that time the accommodation has been superb, the food excellent. The care has been kind, sympathetic and cheerful. The home runs smoothly and efficiently, the buildings and grounds kept clean and tidy and I commend all the staff fully. I see a care home full of laughter and music, with a good range of interests and activities for the residents. I am very welcome to visit at any time of the day and I have no hesitation in recommending it wholeheartedly.

How likely would you be to recommend Dulas Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has Dementia so is unable to make sense of what I ask about the care home.
She has been in the home for 12 months. She appears to be treated with dignity as she is quite difficult.
The only criticism is the size of her room, which is quite small.
There are many activities available but even after encouragement my mother does not want to participate.

How likely would you be to recommend Dulas Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

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Care Home Idol 2016

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