Dulas Court

Dulas, Ewyas Harold, Hereford HR2 0HL
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Top 20 carehome certificate
10 96 Reviews
  • Dulas Court, Hereford
Dulas Court is set amongst outstanding gardens and is a beautiful stately home tailored to the needs of older people, while also being appropriate for residents living with physical disabilities.

The care home supports the surrounding community in numerous ways, including offering day care to the local community and beyond. A coffee shop within the grounds has proven to be a valuable community resource and provides speciality teas, coffee, and homemade cakes to residents and friends.

Residents enjoy secluded gardens, a varied programme of activities and outings.

The home has won several awards including a national award from the NAPA in 2016 (National Activity Providers Association) for its activity provision for the second year running.

Dulas Court was rated 'Outstanding' by the CQC in August 2016.
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Care Provided by Dulas Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

The fee bis agreed following an assessment to ensure we provide the correct level of care and support.

These prices are only a guideline, please contact Dulas Court to find out the exact price for your requirements.

Contact Dulas Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Dulas Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Becky Williams (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (29)

Visiting

  • Visitors welcome at all times.

Parking

  • On site parking

Dulas Court Reviews (96)

10

Dulas Court has a Review Score of 10 (9.955) out of 10, based on 30 reviews in the last 2 years.
Over all time Dulas Court has 96 reviews.

Overall Experience
  • 80
  • 16
  • 0
  • 0
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Date Published
  • 96
  • 13
  • 14
  • 30
  • 66
Reviewer Connection to Dulas Court
  • 35
  • 16
  • 15
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 96, showing 61-80
Review from Alison L (Daughter of Resident) published on 14 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident here since the start of the year. She settled in really quickly and was made to feel at home. The last few months have coincided with the COVID crisis so I have not been able to visit her. I have spoken to her regularly on the phone. She still seems fine although much more
confused. I have been extremely impressed with the way Dulas handled the crisis. They locked down very early and as far as I know, have had no cases. They have responded proactively whenever I have contacted them with concerns. I should say these were concerns about my mother’s health rather than about the home. The problem which the lockdown creates is the lack of activities for residents but in the circumstances this is unavoidable and I believe the home are doing as much as they can in this extraordinarily difficult time.
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Review from John R (Power of Attorney of Resident) published on 14 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking at many homes throughout the Hereford area we settled on this one for the following main excellent reasons;
Size of rooms with encouragement to bring own things
Space of home and grounds
Cleanliness
Friendliness of staff
Menus
Welcoming to visitors at any time
The impression
that your love ones are going to be looked after and happy
Activities for the residents to keep them alert.
There are other pluses but I feel these are the most important.
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Review from Edi H (Daughter of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dulas Court is a very caring place! My mum had had an extremely difficult year leading up to her moving into Dulas Court and she was very unhappy when she arrived, but the staff took great care of her and gave her all the attention she needed and she eventually settled in and started to regain her
trust in people.
I am so grateful for all the care and understanding she received and for how we, her family, felt very supported by knowing that she was well looked after.
Huge thanks to all the staff at Dulas Court for looking after her so well and for being with her at the end.
Reply from Karen Rogers, Provider at Dulas CourtThank you so much for taking the time to write this review. It was a pleasure to care for your mum who we miss very much. We were so pleased that she settled and enjoyed her time with us.
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Review from Ian E F (Son of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best Care Home in the Country in my opinion! I often visit unannounced and every time the atmosphere and friendliness of the staff is amazing. I moved my Dad and Mum here because in the previous Care Home everything was driven by fixed routines and times. Dulas Court staff treat their residents
as individuals and their routines are governed by their needs and wishes.
I actively recommend this Home whenever I can. It is that good and the two staff I have dealt with have been brilliant with my Mum accompanying her to Hospital when needed and helping her deal with the loss of my Father who very sadly passed away in the Home in June 2019. I can't thank the owner and staff who should be so proud of what they have created here!
Reply from Karen Rogers, Provider at Dulas CourtThank you so much for your kind words, it means a lot to read reviews like this. I will pass it on to the team , Thank you .
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Review from Ceri L (Daughter of Resident) published on 14 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Dulas Court since July 2019 and in that time I have been amazed at how much the staff do for her. Sometimes her care has not been easy but the staff have always remained friendly, kind and professional. Recently she had to be admitted to hospital whilst I was overseas
and my brother was ill so Dulas Court went and sat with her and then one of the carers went on her day off the next day to make sure she had someone with her in hospital.
I can’t speak highly enough of their commitment to their residents and they seem to have a genuine concern for their wellbeing.
I believe my mother is in the best possible care situation for her and am very happy to thoroughly recommend Dulas Court to anyone who may be looking for a care home.
Reply from Karen Rogers, Provider at Dulas CourtThank you so much for taking the time to write this review, I will pass on your kind words to the team. Thank you.
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Review from J C (Son-in-law of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is a resident and she's been living at Dulas for almost two years. The carers are excellent, the management are very present and the carers willingly follow their lead and learn new skills. They are all so kind and happy. The activities team is absolutely brilliant and helped my wife
and I celebrate our wedding beautifully, surrounded by friends at Dulas.
Reply from Clare Fletcher, PA to M.D at Dulas CourtThank you for completing the review card. It was lovely for your mother in law and the home to be part of your wedding celebrations.
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Review from D F (Daughter of Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A group of residents were enjoying a singing and dancing session. The music had to be carefully selected by the leader to appeal to the age group involved and there was lots of individual and group encouragement to participate.
Residents were clapping and smiling.
Delightful to observe.
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Review from A C (Daughter of Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Dulas Court. My mum is difficult to care for and very unwell but all the carers and especially the management have been so responsive, adaptable and more than anything - kind.
My family have had to change plans for my mum's care a few times and we are beyond grateful
for how professionally and kindly Dulas as a whole, has responded.
Reply from Karen Rogers, Provider at Dulas CourtThank you so much for this lovely review. I will pass the feedback back to the team.
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Review from B C (Friend of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Dulas Court provided a very pleasant morning of celebration to make the occasion of the wedding of the daughter of a friend who is a resident.
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Review from C G (Friend of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have refrained completing this as I wanted to have a complete overview.
My friend came to Dulas Court for respite and loved it from the moment she arrived. She went home but was then asked if she wanted to go back to Dulas Court, she had her care package before the sentence was completed. She feels
the peacefulness of the trees, the love and care of the staff and has a new lease of life. I can go at any time to see her and am always welcomed by friendly, caring staff. They enjoy so many activities which are varied. I would recommend Dulas Court to anyone, myself included!!
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Review from Nesta W (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Fab staff.
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Review from Frances W (Friend of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely happy home for the resident with caring and helpful staff. My friend has settled well, enjoys the company and peaceful setting with lovely views from her windows. She also likes to take part in the various activities offered. Thank you very much.
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Review from J W (Friend of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting Dulas Court for at least 6 years fairly regularly seeing old friends.
I have a high opinion of the staff who always greet me with great courtesy and show kindness and a caring attitude to their patients, who seem happy and content always in my presence.
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Review from Sally R (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 7 months and I cannot praise Dulas Court enough. The care is superb and my mother with increasing dementia is always treated with dignity and kindness. She is always clean and dressed nicely and whenever we visit she is often included in an activity. The staff could
not be more friendly and helpful to us too.
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Review from P C (Daughter of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are many excellent things to report on the care home as indicated below on the relevant marked box survey. The staff are always warm, welcoming, considerate and caring individuals, a credit to Dulas Court.
The only negative is that whilst on certain days of the week, the food is excellent, on
other days it can be very poor. The food on the odd days can be bland, tasteless and difficult to eat as meat is tough and difficult to chew. It's such a shame the food, on occasion is an issue and therefore wasted.
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Review from Mike F (Son of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall we have been delighted with Mum's care at Dulas Court. Mum made the move from living independently to Dulas, so it was a big move all the way from East Anglia. The lovely staff have supported her, made her feel welcome and given her a high standard of round the clock care. The home is well appointed
and offers a good variety of spaces to meet and relax. The food is varied, interesting and generally of good quality and she enjoys the daily activities.
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Review from G W (Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with everything. I like my room. The carers are nice.
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Review from Cuthbert E (Brother of Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No complaints at all. Her care and needs are well taken care of. Cannot pass comments on activities as she is unable to leave her room.
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Review from A P (Brother of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit five times a week and treat the place as a cafe. I am always made welcome. The care my sister has is excellent and I have full confidence in the home. Although my sister chooses not to participate, there is always entertainment and activities for the residents which they all enjoy. Dulas provides
a warm and friendly atmosphere at all times.
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Review from Vera M (Friend of Resident) published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit every now and then. The staff are always with the residents, doing reading, crosswords, etc. even at the weekends, trying very hard to keep their minds active.
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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Dulas Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.955 for Dulas Court is calculated as follows: ( (343 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 358 Ratings = 4.955
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dulas Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (4)

Meet the Team (0)

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