Charnwood Country Residence

Much Dewchurch, Hereford HR2 8DL
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10 108 Reviews
  • Charnwood Country Residence, Hereford
Charnwood Country Residence is rated "OUTSTANDING" by the CQC.

Located in the scenic landscape surrounding Much Dewchurch, Charnwood Country Residence is an Edwardian property that has been extended and upgraded to provide state-of-the-art dementia friendly facilities.

Older residents, some of whom have dementia, can experience a homely and spacious environment with en-suite bedrooms. The purpose-built orangery provides a light and airy living space in which residents can experience and benefit from the beautiful scenic setting.

There is a wide range of activities and entertainments to choose from.

A professional team are skilled in carrying out respite care and a further day care service is a great advantage to many members of the local community.

Charnwood Country Residence was rated 'Outstanding' by the CQC in July 2016.
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Care Provided by Charnwood Country Residence

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1400

The fees are agreed following an assessment to ensure we provide the correct level of care and support.

These prices are only a guideline, please contact Charnwood Country Residence to find out the exact price for your requirements.

Contact Charnwood Country Residence to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Charnwood Country Residence to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lindsay Hagley (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • no restrictions

Parking

  • on site

Charnwood Country Residence Reviews (108)

10

Charnwood Country Residence has a Review Score of 10 (9.952) out of 10, based on 37 reviews in the last 2 years.
Over all time Charnwood Country Residence has 108 reviews.

Overall Experience
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Date Published
  • 108
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Reviewer Connection to Charnwood Country Residence
  • 33
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  • 5
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Total of 108, showing 1-20
Review from John P (Nephew of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Charnwood Care Home and the exceptional care my uncle receives there. From the moment he arrived, it was clear that this is a place where residents are genuinely cared for, respected, and treated with dignity.


The staff are outstanding - kind, patient, attentive, and

always willing to go the extra mile. Nothing ever feels like too much trouble, and they take the time to really know each resident as an individual, not just a name on a list. My uncle is always spoken to with warmth and compassion, which gives our whole family great reassurance.


The home itself is clean, comfortable, and welcoming, with a calm and positive atmosphere. There is a real sense of community, and it's clear that residents' wellbeing, happiness, and safety are the top priorities. Communication with family members is excellent, and we are always kept informed and listened to.

Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you so much for such a meaningful and heartfelt review. It so nice to read that our values and vision at Charnwood can be seen by family and friends and that we are community within a community. We continue to strive to understand and respect each persons sense of self so that they always feel known, valued and connected.
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Review from Adam H (Grandson of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Charnwood is a fantastic facility the staff are caring and do an amazing job of looking after my Gran. We are lucky to have a facility this good so close to us and we are grateful for everything they do.
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you for your review, Charnwood is a community within a community and our local connections are extremely important to us. I will ensure your review is shared with the whole team as feedback from friends and families are vital in the care and support we provide each day.
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Review from Aimee H (Granddaughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husbands Grandmother has been in the care of Charnwood for many years and throughout this time has received nothing less than exceptional care. Residents are treated with the upmost respect, care and compassion by staff. The activities arranged by staff demonstrate that they genuinely care about
residents wellbeing. I would highly recommend this care home.
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you so much for your review, I will ensure your review is shared with the whole team
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Review from Andrew H (Son of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff without exception are kind friendly and very helpful the high morale is evident the moment you walk through the door every visit is an enjoyable experience, the residents are all well looked after always clean and tidy treated with respect and dignity we are very lucky to have such a quality
care home in our village.
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you so much for your beautiful and meaningful comments regarding the care we provide here at Charnwood. I will ensure your review is shared with the whole team.
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Review from Jackie R (Granddaughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Charnwood is an exceptional place where the staff demonstrate remarkable care and consideration for the residents. They recognize that each individual has unique needs and diligently work to fulfill them. My family and I feel assured knowing our grandmother is cared for to a very high standard, and
she thrives in such a joyful and nurturing environment. Regular activities are available for residents to engage in. The rooms and communal areas are maintained to a very high standard and visitors are welcomed to spend time with the residents, often over a cup of tea.


We also take our grandmother out for small family gatherings, and Charnwood consistently supports this, ensuring she doesn't miss out on any experiences.

Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you for your kind words, its so nice to read how relatives see Charnwood and how we make you feel during you visits. Our vision is to be more than a care home, to be a family, community, where everyone belongs. I will share these positive comments with the team.
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Review from Victoria C (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff are very caring and kind, showing that they really know the residents well by the way they interact and talk to them. They treat the residents with dignity and respect and as individuals. There is always some activity taking place which even if the resident cannot physically get involved
in they always include them as much as possible. They are always supportive of family members and we know we can discuss our family member with them at any time.
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you for taking the time to write this wonderful review and I will certainly share this with the whole team.
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Review from Candyce B (Friend of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All I have ever seen at Charnwood is love, care and respect for its residents.
The staff respond to each person individually.
Charnwood has a lovely family feel. I really enjoy going to visit my friend and am always impressed with the activities and care provided. Well done to all the staff.
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you for your review, feedback from friends and families are so important to us as a team. I will ensure your review and kind words are shared with everyone.
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Review from S S (Daughter-in-law of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Charnwood have treated my father in law like one of the family, not only do they see that his medical needs are met but they have taken the time to get to know him as a person and to treat him with warmth, humour and compassion.
They make a lot of effort to decorate the home according
to the season and to organise events such as a brilliant fireworks night, complete with hotdogs and a 'quiet' fireworks display for residents and their families.
The staff are good at communicating with family members, and arranging medical input where necessary. They cover serious issues as well as day to day matters with kindness and consideration and try their best to ensure that their charges are as comfortable as possible. I wouldn't hesitate to recommend Charnwood.
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you for your kind words and its lovely to hear how you see Charnwood as a relative. Our values here at Charnwood are the sense of belonging, kindness, understanding, trust and joy and from your feedback, these values can be seen which I am so pleased to hear. I will ensure I share your review with everyone to read as feedback is so important to us as a team.
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Review from E D (Granddaughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit Grandma it is clear that she is very well looked after. She always looks smart and has had her hair done. Every time I visit there seems to be a different activity on that is led with passion and enthusiasm. The team at Charnwood have got to know my Grandma and understand her character,
they interact so well with her encouraging her to enjoy all Charnwood offers.
Knowing how well Grandma is looked after has relieved so much stress on my Mum too, Charnwood communicates so well about Grandmas care and have taken the time to chat through family concerns. Mum is a frequent visitor and Charnwood include her in their activities and when the great grandkids visit they include them with juice and biscuits! We all feel at peace knowing at Charnwood Grandma is getting the best care she can.
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you for taking the time to complete a review, positive feedback on how you experience the service we provide here at Charnwood is heart warming to read. I will ensure this is shared with the whole team.
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Review from Angela D (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was adamant that she never wanted to be in a care home, but the time came when I was so concerned about her well being that I had no choice. Having looked around the town nearest to me I found nothing that I was happy with. A friend told me about Charnwood, I had dismissed it because 'country
residence ' sounded posh and I knew mum would not do 'posh'. However, I was persuaded to look and the minute I stepped through the door, I knew it was the right place. It was bright; the dining room was small and cosy, the orangery was light and overlooked the garden, the furniture looked new and the residents were being entertained by the loveliest lady who spoke and treated the residents with respect. I was impressed. The rooms were clean and I love the idea of the 'quiet' room for visiting family.
Whenever I visit the door is always opened by a smiling and welcoming staff member, I am usually offered a cup of tea. Even though my mum is the resident I feel this is our new family.
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you for your kind words. Our values at Charnwood is to ensure personality, sense of belonging and inclusion and it is so nice to hear that families too, feel valued and part of our community.
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Review from Ann S (Day Care) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Charnwood Country Residence is as a Day care User. A phone call the day before to ask 'can I bring Mum tomorrow please from coffee till after tea ? Certainly what time will you arrive '? . On arrival I am settled into a comfortable chair in the Living Room where I join in whatever
is happening that day or I can choose to do my own thing . Choice of food from a menu is served with correct cutlery napkins and drinks of my choice -milk shakes tea, fizzy cans etc. Sign of an excellant kitchen brigade -they can cook vegetables properly -cabbage that is crisp, make soup and sauces to die for! Any request for help is given promptly, kindly using correct safe methods of handling me . I go home after a lovely day in good company sharing all the residents' and staff news and views . My daughter has had day off caring for me. Money well spent
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you so much for taking the time to share your thoughts and experiences of the care and support you have at Charnwood as a person who visits for day care. It is so heart warming to hear how much you value us as Team and the difference we make to you and your daughter.
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Review from E R (Relative of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93 year old cousin recently moved into Charnwood from her own home. This also involved a move into a different county in order to live nearer family. She has dementia and has become very wobbly on her feet so a full-time care setting was needed.
My cousin has always been a fiercely independent person
and I was anxious that she would struggle greatly with this move and become either very agitated or depressed. I am so relieved that these worries were completely unfounded! Staff at Charnwood are exceptionally caring. They put each resident's needs at the heart of everything they do each day. They are hard working, professional and so incredibly kind. The bedrooms are immaculately clean and wonderfully homely, routines are flexible and person-centred, the food quality is outstanding, wellbeing initiatives are thoughtfully implemented and the medical and management and support staff are all extremely competent and kind. This place is truly special and I am grateful to have found it.
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you for your kind words and I am genuinely pleased we have managed to relieve the worries and anxieties you had prior to your cousins admission. I will ensure your review is shared with the whole team as feedback is important to us in ensuring we continue to provide the best quality care and support not only to our residents but to their families and friends too.
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Review from Christopher L (Son of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not speak highly enough in praise of the staff at Charnwood.
Every single one of them deserves my total gratitude for their care of my Father.
Their knowledge and professionalism is top class but what makes the team so outstanding is the friendliness, obvious sense of genuine care for the residents,
warmth and smiles and the 'above and beyond' effort they put into lots of extra activities.
It has always stood out that whenever I visit, they remember my name and are happy to answer any questions.
Managements communication about any changes in my Fathers health or situation has been exceptional.
The property itself is small enough to not feel intimidating but large enough to provide separate spaces for residents to socialise or have quiet time, as they prefer.
I would certainly recommend Charnwood to anyone looking for a Care Home and they shall always have my eternal Thanks.
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you for such a heartfelt review, I will ensure I share your review with the whole team as feedback is so important to the care and support with provide here at Charnwood.
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Review from M L (Relative of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Earlier this year my husband and sister in law took the difficult decision to ask their mother to move from the family home in the east of England to Herefordshire. Visiting a few local care homes, Charnwood really stood head and shoulders above the rest - from the initial meeting with the Manager,
to seeing the Activity Coordinator in action, to the financial information from the Accounts team and to the care and attention received by residents from every member of staff. The team at Charnwood made a difficult decision much more manageable, and my mother in law is thriving in her new home - folk nights at the local pub, daytrips around the area, meals juggled to match her preferences. The day we arrived after a long drive across the country, L and the team were there with a warm welcome, tea & cake, and a card and gift tailored to my mother in law's love of wildlife - a level of thoughtfulness typical of the team and which is evident on every visit. Thank you all.
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you so much for your kind words. Our values at Charnwood are belonging, kindness, understanding, trust and joy and these values ensure we delivered a person centered approach to everything we do. I will ensure your words are shared with the whole.
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Review from P G (Son of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Charnwood Country Residence for six months and all the staff have made her feel incredibly welcome. Moving to a care home is a huge change but they couldn't have done more to help her settle in. She now feels at home and happy. Nothing has been too much trouble for the staff, no matter
their role. It's wonderful to know she's in such thoughtful and reliable care, and we feel lucky to have found the place.
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you for taking the time to share these comments, it really is lovely to read that our values here at Charnwood are having such an impact on not only the resident's we support but their families too. I will ensure I share your kind words with the staff.
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Review from Sue G (Relative of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our relative has been at Charnwood for about six months and has come to feel very much at home. Every single member of the staff takes time and care to get to know residents and their unique needs and preferences - not just the care staff, but the events organiser, kitchen staff, maintenance and garden
staff, and probably others I've never even seen - everyone puts residents' individual needs first with patience and kindness. Activities are tailored to the interests of residents, food requirements are adapted willingly and efficiently, and individual routines are respected. We always feel welcomed when we visit - it feels like a caring community and a genuine home. Senior staff cover care shifts when needed to avoid the use of agency staff and this level of commitment trickles down to the whole staff team, who are cheerful, committed and caring.
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you for such kind words and I will ensure this review is shared with the whole team. Our vision at Charnwood is to be more than a care home, to be a family and community where everyone belongs, is heard and is supported to live with purpose and joy.
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Review from A L (Son of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Charnwood Country Residence nearly five months now. He has mobility issues and severe dementia. As a family we have been overwhelmed by the care that he has received at Charnwood. The facilities, food and amenitied are all first class, but it is the staff that make it such an exceptional
place. The love and care that they show my father are clear at all times and Amy made him feel loved and special in the way that he deserves as he nears the end of his time with us. He is treated like one of the family and is at peace with himself and is happy as he can possibly be so I couldn't be more grateful to everyone there for their incredible efforts.
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Review from Pat B (Daughter of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of your wonderful home until she passed away. Throughout her time with you, almost three years, you have looked after her to the highest possible standard. My brothers and I feel so grateful to you all - everyone I have been lucky enough to meet has been, without exception,
caring and kind. My mother's wishes were always respected and her last weeks were wonderfully and patiently cared for. I am sure the outstanding status is richly deserved and I cannot thank you enough
Reply from Lindsay Hagley, Manager at Charnwood Country ResidenceThank you for taking the time to write this wonderful review and I will certainly share this with the whole team.
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Review from Bella B (Friend of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been at Charnwood for 2 and a half years, has a lovely en suite room that is always clean and tidy.
There is a warm, friendly community of residents and staff that have been kind and supportive. Lots going on. Fabulous food and flexible compassionate care.
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Review from Ellie P (Granddaughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very impressed with the level of service at Charnwood County Residence. When we visit our grandma, it is clear that all the residents are well looked after, offered a variety of activities throughout the day, and by all accounts the food is great! The home is spotlessly clean and the gardens
are maintained to a high level. We really enjoy the updates on Facebook from the staff, and enjoy seeing our grandma happily getting involved in bingo, painting, flower arranging - to name a few. We also like how the residents are offered a trip out of the home to places across Herefordshire, with the staff taking in to account places which might hold a special meaning to a resident. Her room is light and airy, and always very clean. We are so pleased to have found Charnwood, and would recommend to others.
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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Charnwood Country Residence is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Charnwood Country Residence is calculated as follows: ( (417 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 437 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charnwood Country Residence is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Frequently Asked Questions about Charnwood Country Residence

What types of Care is Charnwood Country Residence registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Charnwood Country Residence have?

There are 25 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Charnwood Country Residence?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charnwood Country Residence to the centre of Hereford?

5.6 mile(s) as the crow flies, distance by road may be significantly further.

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