Charnwood Country Residence

Much Dewchurch, Hereford HR2 8DL

Located in the scenic landscape surrounding Much Dechurch, Charnwood Country Residence is an Edwardian property that has been extended and upgraded to provide state-of-the-art dementia friendly facilities.

Older residents, some of whom have dementia, can experience a homely and spacious environment with en-suite bedrooms. The purpose-built orangery provides a light and airy living space in which residents can experience and benefit from the beautiful scenic setting.

There is a wide range of activities and entertainments to choose from.

A professional team are skilled in carrying out respite care and a further day care service is a great advantage to many members of the local community.

Charnwood Country Residence was rated 'Outstanding' by the CQC in July 2016.

Group: Herefordshire Care Homes

Person in charge: Jane Dignan (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 45+.

Single Rooms: 25

Shared Rooms: 1

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £650 – £850 , Personal Care Shared (per person) £600 – £850 (These prices are only a guideline, please contact Charnwood Country Residence to find out the exact price for your requirements.)

Facilities & Services: Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Charnwood Country Residence: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Charnwood Country Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Charnwood Country Residence in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.73 for Charnwood Country Residence is calculated as follows: ( (272 Excellents x 5) + (77 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 359 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Charnwood Country Residence is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 17 Reviews ÷ 5.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Charnwood Country Residence has a Review Score of 9.7 (9.730) from 30 Reviews


Average Ratings

  • Excellent
    22
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charnwood Country Residence?

  • Extremely LIKELY
    25
  • Likely
    4
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charnwood Country Residence

  • Daughter of Resident/Service User
    12
  • Friend of Resident/Service User
    3
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • more

Mum has been in Charnwood for a year and came after an extended stay in hospital due to a broken hip - she was low and had a hospital-acquired pressure sore - all that is now forgotten with the love, care and support she has received she is happy and full of fun - frail in body but her spirit is strong.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   5 out of 5

Mum stayed two weeks in Charnwood Country Residence before moving to another home. A lot of effort was made to make her feel comfortable with the new environment.
The carers were very attentive and all the staff tried to find a person-centred approach to her needs.
Her level of cognition is poor but the staff did all they could to allay her anxiety.

How likely would you be to recommend Charnwood Country Residence? Likely

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Average Rating:   4.3 out of 5

An excellent home, plenty of activities, caring and loving staff, kind and considerate to the residents with lots of laughs with the residents. The home always smells nice, good food, well managed. Medical requirements always come first.
I am happy that she is there, I no longer need to worry about her. My visits are quality time.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   5 out of 5

My mother became a resident at Charnwood in September 2017. She was treated with the utmost care and dignity until her recent passing. Whilst she was in their care they laid on a wonderful 100th birthday celebration for her which was truly a memorable occasion. I have nothing but praise for the home and care staff.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   5 out of 5

Excellent in all respects. A loving, friendly environment with happy faces to brighten up the residents day. A big effort is made to organise appropriate social events in addition to providing excellent meals and personal care.

How likely would you be to recommend Charnwood Country Residence? Likely

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Average Rating:   5 out of 5

I am very impressed by this home. It is nicely situated and has a welcoming air and environment. The staff and management are very dedicated and caring! My wife was recently brought home for a few hours by minibus in a wheelchair. Quite an awkward arrangement but carried out with skill and good humour! The two carers who coped were beyond praise!!

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   4.8 out of 5

I came for the first time to see a lady I have been friends with for sixty years, from when I was four years old and still see her now.
The welcome I had here at the home was lovely, respectful by all of the staff. I have never seen a home so lovely, clean and such staff good.
11 out of 10, very good.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   5 out of 5

I have expressed on several occasion that I love the home and have never been happier.
I enjoy the music, the staff and the cake in particular. My room was made very homely and the staff played a great role in helping me to settle in as well as helping my family to adjust.
A huge thank you to all at Charnwood. A home from home.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   4.9 out of 5

Charnwood is a lovely, welcoming place, the care and interaction between residents and carers is second to none. The facilities and the food are also of a very high standard. My mother was treated with tenderness, dignity and respect throughout her stay at Charnwood, right up to her last moments.
I am very grateful for the loving end of life care she was given, and for the sensitive way the carers dealt with me and her throughout this potentially traumatic period.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law has settled into Charnwood so well and this is due to the kind, caring staff. Whenever we visit, my mother-in-law is so happy and we are made to feel welcome. There are lots of activities for her to do and we can join in anytime. My mother-in-law was a nurser and I love that the staff allow her to be involved as if she is still working.
A very special place to live.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   5 out of 5

Thank you for always treating our granny with respect and dignity. For making her laugh, smile and for caring beyond just a job. We can always trust that she is safe and loved here at Charnwood.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   5 out of 5

My friend was admitted to Charnwood in January 2015 when his mobility deteriorated and his arm was semi-functional after an accident. Over this period, vascular dementia was diagnosed to complicate his situation. Throughout the staff at Charnwood have treated him with unfailing kindness and latterly skilled nursing. I visit often - some of the residents are difficult and demanding but I have never heard irritation or exasperation from any of the staff. Physically, this care home is excellently furbished and set in a beautiful part of Herefordshire, but it is for the personal care it offers that I commend it.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   4.3 out of 5

It's been very good. I can't think of anything bad to say. I've enjoyed all of it.

How likely would you be to recommend Charnwood Country Residence? Don't know

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Average Rating:   4.9 out of 5

A lovely friendly home. Nurses have made my nan welcome and an easier change for her.

How likely would you be to recommend Charnwood Country Residence? Likely

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Average Rating:   3.8 out of 5

The manager was so very helpful assisting us with our initial enquiry and guiding us through applications for funding with social services and the NHS.
With this help, we were able to expedite matters swiftly so that our mother could enjoy the facilities and wonderful care given by the staff at her new home.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   4.8 out of 5

I find Charnwood a very welcome and warm place. The staff make you feel very welcome, however, I do feel that they could do with some more staff. As they always seem to be run off their feet.
Having said that, they still maintain a sense of dignity when dealing with the residents.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   4.3 out of 5

Very friendly staff but not enough of them. Really friendly place. Beautiful gardens. The entertainment caters for everyone, with different tastes. Very thoughtful to visitors when there has been an incident with a resident. The only think I find 'very' frustrating is the laundry situation. Clothes that aren't the residents, underwear and socks.

How likely would you be to recommend Charnwood Country Residence? Likely

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Average Rating:   3.6 out of 5

Charnwood is my father's new home and not just a care facility and the atmosphere is one of a family.
I have been extremely impressed with the professional yet informal approach of all members of staff. It is very obvious that the manager leads by example and expects high standards of care, support and respect for all the residents. Nothing is too much trouble - residents can ask for whatever they want, whenever they want it, day or night.
Visitors are welcomed at any time and can join in with delicious home cooked meals.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   5 out of 5

Three words: "First class care".

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   4.7 out of 5

Brilliant. Staff are caring and professional and cope well with a demanding and sometimes impatient resident who often needs help to get in and out of bed, chair etc. Their patience is amazing. You truly have saved my life by giving me a much-needed break, without having to worry about my partner's care and wellbeing. Thank you.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   5 out of 5

My Nan very sadly passed away this afternoon at Charnwood. From the beginning of her residence here until the very end the professionalism and dedication of the staff have astounded me. Nan has received the utmost care and love and as a family, we could not have asked for more. Charnwood is more than a 'care' home, it's a 'home from home' filled with love, respect and dignity for all involved. We cannot thank the home and staff enough for all that they have done to keep my Nan safe, loved and with utmost dignity.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   5 out of 5

Nanny has been extremely well looked after during her time at Charnwood. The staff are friendly, professional, caring and couldn't do any more for residents and visitors. The home itself is bright and homely and plenty of activities to keep everyone occupied. I wouldn't hesitate in recommending Charnwood to anyone.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   5 out of 5

My mother has had the most amazing care carried out with true professionalism.
Having been in the caring profession myself, I know what is right and wrong and cannot praise Charnwood Country Residence enough. The staff have been amazing and I cannot praise them highly enough either.
They deserve to be highly recommended. An excellent home on all counts.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   5 out of 5

Content with the level of care provided. My father seems happy.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   4.4 out of 5

The continuity of care has been very consistent. Compassionate and encouraged to achieve her best quality of life. The family members are happy with the facilities and care provided.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   4.3 out of 5

Having been a full-time carer for my dad for 5 years, the last 12 months of which he has been at home with me and as you can appreciate when you are single-handedly caring for a loved one with Dementia, it takes it toll on you especially when you have no backup.
I looked into a few residential care homes (for respite at first then long term as my dads needs changed) and Charnwood stood out from the crowd. It was such a relief to find a place that ticked all the boxes.
The staff are professional and friendly, there is always lots going on. I visit my dad every week and love coming to Charnwood, the residents are lovely and it is like a big family, my dad has settled in well, he loves it here and has made lots of friends. It is a home from home.
Thanks to all the girls and boys who make this a very special place.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   5 out of 5

Out of six care homes, I visited in Hereford Charnwood was far the best I saw.
Mum has moved in now and the initial experience is living up to expectations.
Charnwood has the reassuring feel of a large family home. Resident care is exceptional as are the systems to ensure residents needs are met. The staff are extremely competent and very friendly. They are in constant interaction with the residents. The manager leads by example. Too many positives to mention for this review.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   4.9 out of 5

Earlier this year my mum moved into Charnwood Country Residence after a few months of being unwell. It was an emotional and upsetting time and something I had dreaded. However, thanks to Charnwood things become much better very quickly. I really do not have enough good things to say the staff at all levels are caring, helpful and really have a lot of time for all the residents. As a result of this, they have a lovely relationship with them and really get to know them as individuals. Everything was always clean, tidy and organised and we always enjoyed visiting. My mum was cared for in a lovely way.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   4.8 out of 5

My friend was made very welcome. Busy staff always are courteous, kind and listen. They treat the residents with dignity and respect. Visitors are welcome any time and are always offered tea and coffee. The atmosphere is homely and activities are offered in the afternoon. Residents are taken out in wheelchairs when the weather if fine for a local walk and also go in a minibus for outings further afield to have lunch or coffee. The food is good and well presented and there is always a choice of meals and desserts. Everywhere is spotless and clean. Residents are treated as individuals and each one's needs and preferences are respected, every person is made to feel special. A very happy home with a great family atmosphere.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   4.8 out of 5

I have found the response from all members of staff to be open, friendly and really caring. Because of this my mum has settled in really quickly. Their attention to finding out about mum's character and needs has been a breath of fresh air in a care system that is challenging. Consequently mum classes Charnwood Care Home. This I think gives me confidence that mum is happy and feels safe and secure.

How likely would you be to recommend Charnwood Country Residence? Extremely Likely

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Average Rating:   4.3 out of 5

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