Charnwood Country Residence

Charnwood Country Residence is an excellent example of how all care homes should be run. Having had dealings with other homes in the past, what a breath of fresh air this one is. The staff make a fantastic effort to get to know each resident individually and provide activities geared to their interests. All staff are welcoming to visitors and take the time to chat about their loved ones and address any concerns swiftly. Although my friend was only here for a short while, I'm pleased to say the last few weeks of his life were bestowed with affection and care from these wonderful staff at Charnwood.

As a daughter of an Alzheimer's sufferer, I have also been incredibly grateful for the caring support the staff have given me. They are so understanding and sensitive to the whole family's needs. Thank you, Charnwood.

Although Mum does not take part in any activities, she is really happy there.

Charnwood is an amazing place. I’m so glad my dad is here. There are constant activities and celebrations for him to join in with if he chooses to and the surroundings are well-maintained. But most of all they build real connections and relationships with all of the residents. Thanks Charnwood for everything you do.

I am so pleased my elderly friend with dementia is being cared for at Charnwood. I cannot express enough what a caring and wonderful care home this is. They have so many activities to keep the residents happy. The catering staff serve up some delicious food and birthday cakes. The residents are so happy and cared for, it’s worth every penny.

My mum was resident at Charnwood for two years. We were absolutely delighted with the care and kindness she received. The staff treated her like family and made her feel loved and valued, this despite the challenge of Mum's dementia. Having worked in the NHS for two decades, I have seen so many care homes. Charnwood is, without doubt, the best I've seen and I've lost count of the times we (Mum's wider family) were moved by the kindness she received.

Always welcome on arrival. Kept up to date with Mother's health and well-being. On most occasions during conversation with Mother she talks about the staff and how happy she is with the way she is treated.

A warm, happy and safe environment for Mum. She smiles a lot! Staff invariably demonstrate thoughtfulness and a good (and necessary) sense of humour. All good.

When I visit Charnwood Country Residence there is a lovely, friendly atmosphere. It is always clean and fresh and the residents and staff all look happy. The activities they do are awesome. I keep up with it all on the Charnwood social media page. The food and care are also wonderful, not forgetting the maintenance team. Well done all.

Amazing people who treated my dear friend so well with love and dignity. Excellent management from the top which filters down at a very high standard. Attention to detail, hygiene and cleanliness were of a are very high standard. The entertainment teacher very gently encouraged people to get involved which is so important! I had to travel a long way to do my many visits and it was worth it to have the care they give.

My mother has just spent seven weeks at Charnwood Country Residence for respite care. This is our first experience of a care home and we couldn't be more pleased that Mum has enjoyed her stay so much. All the staff have been wonderful to her and supportive of us as a family. We would certainly never worry about her going back and indeed plan to book her in for for some weekly day care. The social side of the home has been so good for her. She has made new friends at the age of 103!

Charnwood Country Residence has a very happy, friendly atmosphere. There are regular outings and activities and a real sense of caring for every resident. This caring was so evident when I returned to Charnwood after a trip to A&E with my friend, so many staff came to welcome her home. It was lovely to see her happy to be home at Charnwood.

I personally am incredibly impressed with the way the staff look after a patient with dementia and also how they look after the family of a resident. I live quite a long way away, but when I phone they are always friendly and helpful, and if possible I get to talk to my sister.

Collaborative, kind and caring culture across all aspects of the home with effective communication. Management changes over the last five years has meant some ups and downs but with strong management now in place. The home is consistently living the values of compassionate, kind, caring, collaborative, person-centred care. Management understands and lives the important value of candour. A vital cornerstone of building trusting and effective relationships with family/POA - ensuring best interest decisions are made collaboratively for those who may lack the capacity to make their own specific decisions. Very grateful for this home's support at a time when we - as a family - are at our most emotionally vulnerable.

Mum is very happy with the care, lovely food and loves the view from her room. We are delighted she has settled in so well. The staff and carers are kind, friendly and do a great job looking after their residents in sometimes trying circumstances. When Mum visits us for the day and returns to Charnwood she is always greeted with smiles and genuine warmth. We can relax knowing all her needs are being met. Thank you to everyone.

In August 2022, my father was moved to the Charnwood Country Residence. This was due to his ill health and needing 24-hour assistance. Unfortunately, in November my father was taken ill and returned to Charnwood for end-of-life care. On behalf of my brother and wife, we would like to say what a wonderful care home this is. My father was looked after fantastically well and settled there quickly. I can't recommend this care home highly enough in the knowledge your loved ones are in a safe environment. Thank you.

Our friend, whom we have lasting power of attorney for, stayed for three weeks over Christmas and the New Year 2022/23. Making all arrangements was very easy and all staff we worked with were very friendly, helpful and accommodating. Our friend's stay was a resounding success and she enjoyed her stay tremendously, which was reciprocated by all at Charnwood Country Residence! Our friend has made new friends and is looking forward to visiting Charnwood again in the near future. We also feel we have made friends with the staff at Charnwood. Excellent, cannot be faulted, thank you.

My mother-in-law is very happy here and can't praise the staff enough. Thank you and a very happy Christmas to you all.

Excellent service from initial contact to placement of elderly parent. Facilities and resident room excellent, well maintained with a homely feel. All staff are very professional and exceptionally helpful, friendly and caring. Communication between the home and the resident and their family is also very good. Mum is very at home here and feels safe and settled.

I have been so impressed by the kindness and help I received from all the staff I have had contact with while arranging care for my sister with Dementia. All my queries and concerns have been addressed. My sister's room was so attractively arranged to welcome her. Everything seems to be done to a high standard with the need of the residents paramount. All the staff from the maintenance team, cook, and carers to the administrators are so helpful. Nothing seems too much trouble.