Charnwood Country Residence

Wonderful care, pleasant surroundings, excellent food and interesting activities! My family and I can't thank everyone enough for the kindness, compassion, patience and understanding my husband received. They helped make the transition from home to care home as painless as possible. Sadly his needs became too complex to be able to stay. A special mention to the home manager, administrator and activity organiser for going beyond the call of duty - making his journey easier.

I can't praise this home enough, absolutely five stars.

The staff are very efficient, friendly and the care is outstanding.

I cannot thank them enough and highly recommend Charnwood.

The management staff are so helpful and understand their residents and their needs so well. The care staff are caring and helpful to the residents and always polite and helpful to visitors. I always find a warm welcome at Charnwood. Plenty of activities to do, and my mum is encouraged to join in as much as she can.

Charnwood really is a lovely little gem hidden in the beautiful Herefordshire countryside.

The staff are superb. It has an owner who cares about the residents and staff and who also takes the trouble to communicate with relatives via Zoom meetings to update them and answer any questions they have. This has been of great value during Covid.

Still very satisfied with my wife's care after three years.

Dad visited Charnwood Country Residence for a respite period last year and has now been a resident since January 21. In my opinion, Charnwood is very well managed and actively takes into consideration all of Dad’s needs including the importance of family and friends. Despite Covid challenges the team at Charnwood have adapted to ensure that we can stay connected with and visit Dad without compromising on safety to residents and within government guidelines. Staff are friendly, caring and very kind, taking time to chat and get to know Dad and he has a good rapport with many of them. There is attention to detail, providing small pleasures that we take for granted at home. The Facebook page and stake holder meetings are invaluable in getting an insight into the activities provided and the hard work going on behind the scenes. Thank you all for your fantastic work. I would have no hesitation in recommending Charnwood Country Residence.

My mother became a resident of Charnwood Country Residence on the 19th February 2020. She celebrated her 100th birthday on April 30th during the Covid lockdown period. Sadly we were unable to celebrate this day with her, however Charnwood carers made the day very special. On 3rd May she developed Covid 19 symptoms and became very ill indeed. Due to the wonderful care she received, she made a full recovery. Charnwood provides a cheerful, stimulating and comfortable environment. I feel confident that my mother is being well looked after. Thank you Charnwood.

All should be applauded for their handling during this Covid pandemic.

my mother-in-law.

I would like to thank Charwood for their care of my mother for over 4 years. I do not feel the staff could be more caring.

Full marks in so many ways. Their handling of the emergency acceptance of my stepmother into the home. The staff treat everyone as an individual and look at how to cater to their needs and interests. Thought has gone into the programme of activities. The staff keep us in the loop as to her care and are very approachable.

Excellent, motivated, caring staff that truly respect each resident.

Home from home, my dad has lived here now for nearly 5 years and whilst he doesn't like getting old he loves it here and feels safe. I have already recommended Charnwood to numerous friends with elderly parents - some of whom now reside at Charnwood. Highly recommended.

I have noticed over the last two years that at least 50% of residents need help or encouragement with eating. The carers do their best but they just don't have the time. As a result, many residents leave their food. More staff needed?

My mother has been art Charnwood for over a year now and the care is extremely good. I could not wish for better.

This home is remarkably good in all respects. My mother has been a resident for almost a year, and we continue to be very impressed. We have visited at different times, and on a variety of days over the year, and the atmosphere is always positive and friendly. Full marks.

Every time I leave, I feel secure in the knowledge that my mum is being treated with kindness and respect - and this happy team will always bring a smile to her face when she's feeling down.