Charnwood Country Residence

Much Dewchurch, Hereford HR2 8DL
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9.9 94 Reviews
  • Charnwood Country Residence, Hereford
Charnwood Country Residence is rated "OUTSTANDING" by the CQC.

Located in the scenic landscape surrounding Much Dewchurch, Charnwood Country Residence is an Edwardian property that has been extended and upgraded to provide state-of-the-art dementia friendly facilities.

Older residents, some of whom have dementia, can experience a homely and spacious environment with en-suite bedrooms. The purpose-built orangery provides a light and airy living space in which residents can experience and benefit from the beautiful scenic setting.

There is a wide range of activities and entertainments to choose from.

A professional team are skilled in carrying out respite care and a further day care service is a great advantage to many members of the local community.

Charnwood Country Residence was rated 'Outstanding' by the CQC in July 2016.
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Care Provided by Charnwood Country Residence

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1400

The fees are agreed following an assessment to ensure we provide the correct level of care and support.

These prices are only a guideline, please contact Charnwood Country Residence to find out the exact price for your requirements.

Contact Charnwood Country Residence to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Charnwood Country Residence to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Lindsay Hagley (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)

Charnwood Country Residence Reviews (94)

9.9

Charnwood Country Residence has a Review Score of 9.9 (9.935) out of 10, based on 22 reviews in the last 2 years.
Over all time Charnwood Country Residence has 94 reviews.

Overall Experience
  • 84
  • 9
  • 1
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Date Published
  • 94
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Reviewer Connection to Charnwood Country Residence
  • 32
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  • 5
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  • 3
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  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 94, showing 61-80
Review from Pauline C (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I continue to be amazed at the effort put in to make Charnwood a happy, content place for people such as my mother to spend their latter years. My mother is 90 and has vascular dementia.
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Review from Allyson B (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum passed away at the end of January this year - the care, support and love shown to her and us her family was truly outstanding. I cannot thank everyone enough.
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Review from B B (Daughter of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed by the service and care my mother received both before and after her recent hospitalisation, for a chest infection, by the staff at Charnwood. They were attentive to her needs and ensured her dignity was maintained at all times.
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Review from N T (Granddaughter of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you walk through the door at Charnwood, you are immediately greeted with warmth and an overwhelming sense of 'home' and 'family'.
The staff always knew my grandfather's person-centred needs and adapted their communication and approach to brighten his day.
They gave my grandad value and purpose
right up until he ended his days in January 2019, with him in a highly dignified way.
My favourite memory was when the staff took him back to where he worked in the big pit where he bloomed with pride, sharing his story with others at the site. He talked about this for days afterwards.
In my opinion a fantastic home.
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Review from Colin P (Friend of Resident) published on 20 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we first set foot inside Charnwood Country Residence during our search for better care than my wife's mother was then receiving, we knew it was a very special place. Arriving unannounced, the warm welcome and smiles on the faces of residents and staff alike said it all. Tastefully decorated and
furnished and with fresh flowers throughout, the home is spotlessly clean and welcoming.
Led from the top by a talented manager, the staff very clearly enjoy and take great pride in their work the results of which are so obviously reflected throughout the home. Kindness, care, compassion and attention to detail following her move have given us peace of mind that she could not spend her remaining years in a more safe and pleasant environment.
Our sincere thanks to all at Charnwood.
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Review from Jan W (Daughter of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum went into the care home they have got her appetite back so she eats all meals and lots of drinks. Previously mum had all but given up eating and drinking. She seems much more alert and active. Having people around her and caring staff seem to be working very well. It is also lovely to be
able to arrive at anytime nothing is hidden and everyone seems to be very happy not just my mum! Long may it continue.
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Review from Chris C (Niece of Resident) published on 17 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt moved to Charnwood 2 weeks ago and I am so pleased with the way her move was facilitated by the Manager. She has been helped to settle in and is constantly reassured by the staff when she is anxious. We visited the home twice: once on an Open Day and the place was buzzing with excitement and
anticipation of events planned. The lunch buffet looked absolutely wonderful and we met the staff who had prepared it. My aunt has settled in already thanks to the care and support of the staff at Charnwood and it is an excellent home. We feel the staff have a good understanding of the needs of the residents at Charnwood.
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Review from Judith W (Daughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to look at Charnwood seeking a home for my Mother and was absolutely delighted to see the beautiful home at Charnwood. More importantly, the staff all treat the residents with affection and compassion - ensuring that all their needs, physical and emotional are met. We came to the open day and,
despite all the activities going on, the staff had an eagle eye to make sure that no one was neglected and all were happy and involved. Anxious relative are also treated kindly and with patience.
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Review from D D (Partner of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had dealings with Charnwood for the last 10 years, firstly with my late aunt for 4 years, followed by 6 years by my friend (still resident) and now my partner. I have no qualms with the care and attention any of them have received and still receiving.
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Review from Amy C (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum stayed two weeks in Charnwood Country Residence before moving to another home. A lot of effort was made to make her feel comfortable with the new environment.
The carers were very attentive and all the staff tried to find a person-centred approach to her needs.
Her level of cognition is poor
but the staff did all they could to allay her anxiety.
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Review from S G (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent home, plenty of activities, caring and loving staff, kind and considerate to the residents with lots of laughs with the residents. The home always smells nice, good food, well managed. Medical requirements always come first.
I am happy that she is there, I no longer need to worry about
her. My visits are quality time.
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Review from Alison C (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at Charnwood in September 2017. She was treated with the utmost care and dignity until her recent passing. Whilst she was in their care they laid on a wonderful 100th birthday celebration for her which was truly a memorable occasion. I have nothing but praise for the home
and care staff.
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Review from Rosemary G (Friend of Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for the first time to see a lady I have been friends with for sixty years, from when I was four years old and still see her now.
The welcome I had here at the home was lovely, respectful by all of the staff. I have never seen a home so lovely, clean and such staff good.
11 out of 10, very good.
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Review from J O (Resident) assisted by family/friend published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have expressed on several occasion that I love the home and have never been happier.
I enjoy the music, the staff and the cake in particular. My room was made very homely and the staff played a great role in helping me to settle in as well as helping my family to adjust.
A huge thank you to all
at Charnwood. A home from home.
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Review from R B (Daughter of Resident) published on 23 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Charnwood is a lovely, welcoming place, the care and interaction between residents and carers is second to none. The facilities and the food are also of a very high standard. My mother was treated with tenderness, dignity and respect throughout her stay at Charnwood, right up to her last moments.
I
am very grateful for the loving end of life care she was given, and for the sensitive way the carers dealt with me and her throughout this potentially traumatic period.
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Review from Nicki O (Daughter-in-law of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has settled into Charnwood so well and this is due to the kind, caring staff. Whenever we visit, my mother-in-law is so happy and we are made to feel welcome. There are lots of activities for her to do and we can join in anytime. My mother-in-law was a nurser and I love that the staff
allow her to be involved as if she is still working.
A very special place to live.
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Review from Emily O (Granddaughter of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for always treating our granny with respect and dignity. For making her laugh, smile and for caring beyond just a job. We can always trust that she is safe and loved here at Charnwood.
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Review from Beryl H (Power of Attorney of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend was admitted to Charnwood in January 2015 when his mobility deteriorated and his arm was semi-functional after an accident. Over this period, vascular dementia was diagnosed to complicate his situation. Throughout the staff at Charnwood have treated him with unfailing kindness and latterly
skilled nursing. I visit often - some of the residents are difficult and demanding but I have never heard irritation or exasperation from any of the staff. Physically, this care home is excellently furbished and set in a beautiful part of Herefordshire, but it is for the personal care it offers that I commend it.
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Review from Dorothy S (Resident) assisted by family/friend published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been very good. I can't think of anything bad to say. I've enjoyed all of it.
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Review from D W (Friend of Resident) published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Charnwood a very welcome and warm place. The staff make you feel very welcome, however, I do feel that they could do with some more staff. As they always seem to be run off their feet.
Having said that, they still maintain a sense of dignity when dealing with the residents.
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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Charnwood Country Residence is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Charnwood Country Residence is calculated as follows: ( (245 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 261 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charnwood Country Residence is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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