Care Homes Owned by Kidderminster Care Ltd in West Midlands

I would recommend Brownhills Nursing Home without hesitation. And would like to take the opportunity, once again, to thank everyone connected with the home for everything they did for Mom over the years.

Spoke to manager who was helpful and amenable. The nursing home was clean and tidy and seemed recently refurbished and re-decorated. The staff including carers are always polite to me, a visitor, ask me if I need any help such as showing me where to go, would I like a hot drink. They seemed to treat my sister, the patient, very kindly and with respect. Overall I was very favourably impressed.

What really makes this home is the staff and we thank them for the care they give him.

Great staff ,attentive , compassionate & pro active serving the residence with dignity, co ordinating & delivering a scheduled regular time table surrounding meals cleaning & events, whilst dealing with an ever changing busy demanding workload, continually updating family with conditions & situations regarding improvements & deteriorations, a huge thank you to all concerned at brownhills looking after John over the last 18 months, Many Thanks Alan.

My godmother feels comfortable here, is happy with activities , food. likes staff. feels her room is a good siz. No concerns.

My mom arrived at the home in Jan this year after a period of time in Hospital. Mom was there for five months before she sadly passed away. I cannot fault any staff that cared for her and felt she was cared for like her own family would have done. Everyone was approachable and would always make time to answer any questions and would support mom with anything we asked of them. The management made us feel welcome from the start. We are so glad mom got to spend her last few months here and would highly recommend this home if anyone was looking in the future.

Our mum has two families now and we can't be happier knowing our mum is being looked after.

The overall care is very good, the ward round with the nurse and GP is well co-ordinated and I am informed of any changes.

The level of care, understanding and the willingness to make the residents as comfortable as possible is second to none.

In recent weeks staff have been more pro-active towards resident needs.

All of the staff, nurses, carers, maintenance man, administrator and manager have been excellent to us as visitors. They are always readily available to discuss situations concerning our resident, my sister. As one walks through the home it is noticeable that it is attractively decorated and is always clean and tidy. Carers can frequently be seen attending sensitively to the personal needs of residents. The food looks appetising and staff always consult residents on their preferences.

Excellent facilities, staff, accommodation and meals etc.

Mother admitted direct from hospital in December 2012 extremely poorly. Staff very understanding and helpful with advice as nursing home had not previously been considered. Everyone very welcoming and mum settled quite quickly, given circumstances. Against the odds Mum has continued to thrive under the excellent care and attention she has received. On the appointment of the current manager, Marlene, a number of improvements were noted - little touches that made the atmosphere more homely eg tablecloths in dining room, flowers on tables and in reception, a general tidying of public areas and themed events - "picnic table" cruets for the summer, historic photos on display, halloween decor, etc.

Recently Marlene has been extremely helpful in arranging and settling mother-in-law in for respite, again admitted direct from hospital.

Cannot fault any member of this team - a gem of a find for those seeking a safe haven for their relatives.