Coverage Care Services Ltd in Shropshire | 12 Care Homes

Review of
Greenfields
from Sandy B (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

Mum was at Greenfields for the last nine months. From the first day we sat with the manager, discussing mums needs, to the time she spent on Snowdrop unit, everyone I met was welcoming and knowledgeable and cared about the residents. I was fully informed at all times. Mum was cared for and respected.

The unit was well looked after visually, but its the team of staff that make it special. You go above and beyond. It's a special gift. something not everyone can do. So, Thank you so much for caring for my lovely mum while she was with you. You're a special team.

Reply from Debbie Price, Chief Executive at GreenfieldsThank you for taking the time to leave this feedback. The manager and the staff really do live our values and their focus is always on the people they support. I am delighted your mother was well cared for and you were made to feel welcomed into the Greenfields family.

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Review of
The Cottage Christian Nursing Home
from J P (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report

Overall Experience

My mom was in The Cottage Christian a short time but what a fantastic place I can't highly recommend it enough. Very caring and professional in what they do. Thank you to the manager and her team who looked after mom before she passed away.

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Review of
The Cottage Christian Nursing Home
from Linda C (Sister of Resident) published on 26 February 2025 Submitted via Website • Report

Overall Experience

My sister moved into this care home in February 2024, she has had the best care and very attentive to her needs. Myself and my family have had peace of mind since she moved into the home. The staff are second to none. They keep me well-informed about her care. I have a phone call every month telling

me about her review. We visit regularly and we always have a nice welcome.

Reply from Debbie Price, Chief Executive at The Cottage Christian Nursing HomeThank you for sharing your experience of Cottage Christian, it is a delight to know the care and support provided is meeting your sister needs and your expectations.

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Review of
Innage Grange
from Meg B (Relative of Resident) published on 6 February 2023 Submitted via Website • Report

Overall Experience

My family member has been cared for, for over ten months at Innage Grange Care Home. Treated with care, kindness and dignity. His dietary preferences have been respected and no request is too much for the staff, whose kindness and dedication shine through.

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Review of
Montgomery House
from Allan K (Son of Resident) published on 23 January 2023 Submitted via Website • Report

Overall Experience

My mother was transferred to Montgomery House Care Home from hospital on 26th December 2022 to her death on 9th January 2023. They cared for her with great sensitivity, trying at all times to improve her health and well-being. We and all her visitors were treated courteously at all times with many commenting

how well the staff treated them and my mother. This includes all staff, from reception staff to agency staff and the clinical team. Nothing was ever too much and requests were dealt with promptly and positively. Even up to her death, we were involved in all aspects of her care in a timely and sensitive manner. It is always difficult to see a loved one passing away slowly in front of you, the staff at Montgomery House never accepted what we felt was inevitable and tried throughout to turn her fortunes round. I, along with members of our family, have experienced both personally and professionally many care homes and I believe Montgomery House is amongst the best we have dealt with.

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Review of
Lightmoor View
from Mark W (Son of Resident) published on 12 July 2022 Submitted via Website • Report

Overall Experience

My father was admitted into this care home just over a week ago. I visited him last Monday (I live and work many miles away so have to plan special trips) as he said he was being treated like a 'prisoner'.
When I visited him, I met the staff and gave him some money. I also put money in the office and

asked to ensure that dad's hair was cut which the staff assured me would happen as he was looking very dishevelled and unkempt.
I left, leaving my contact details with the staff.
On Thursday 30th, Dad called me to say he was not being cared for and wanted other people's numbers to help him get back home to his flat, as he was being neglected. He also said he was still trying to get a haircut.

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Review of
Lightmoor View
from Kerry B (Daughter of Resident) published on 22 October 2021 Submitted via Website • Report

Overall Experience

I would never recommend this home to anyone. My dad was not kept safe by the staff even though he had a diagnosis of Alzheimer's and Vascular Dementia.
The food was fine but the care was not acceptable and the safeguarding was non-existent. Using a lot of agency staff does not give continuity with

residents.

Reply from Debbie Price, Operations Director at Lightmoor ViewAt the time concerns were raised they were fully investigated and a response sent to the family. The outcome of the investigation did not substantiate all of the concerns but lessons were learned and changes were put in place. We would like to thank the family for their feedback.

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Care Homes Owned by Coverage Care Services Ltd in Shropshire

Coverage Care Services Ltd Locations in Shropshire (12)

Coverage Care Services Ltd Reviews in Shropshire (7)

Reviews posted for members of Coverage Care Services Ltd

Greenfields

The Cottage Christian Nursing Home

The Cottage Christian Nursing Home

Innage Grange

Montgomery House

Lightmoor View

Lightmoor View

Awards / Recognitions (0)

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