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Care Home Owned by Knights Care Ltd in North Lincolnshire

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8.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Knights Care Ltd in North Lincolnshire

Only the locations & reviews in North Lincolnshire for Knights Care Ltd are showing below.

View the details of all 6 locations (with 163 reviews) owned by Knights Care Ltd

Knights Care Ltd Locations in North Lincolnshire (1)

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1 Care Home owned by Knights Care Ltd in North Lincolnshire
Randolph House Care Home

Ferry Road West, Scunthorpe DN15 8EA 

7.0 18 reviews
"My husband has been in Randolph House nearly 2 years with Alzheimer's. He had a few negative experiences in three other care homes before…"   Read all 18 reviews
Location Type Care Home

Randolph House Care Home is located in a residential area west of Scunthorpe and is convenient for shops, amenities, public transport and the motorway network. Randolph House is a custom-built home with separate areas built to support individuals… Read more about Randolph House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 46 Rooms
  • from £950 / week

Knights Care Ltd Reviews in North Lincolnshire (18)

8.3

Knights Care Ltd has a Group Review Score of 8.3 (8.258) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Knights Care Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to Knights Care Ltd
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Review of

Randolph House Care Home

from L G (Partner of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Lack of communication about partner. For example if they have a fall and are injured the family should be notified, particularly if hospital treatment has been involved. Heavy handed restraint of residents has been witnessed. Activities programme is very varied and imaginative.
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Review of

Randolph House Care Home

from A H (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Sometimes her clothes aren't clean and she has plenty to change into and sometimes she wears someone else's clothes. The lady who does the activities is good and gets everyone involved and when we have been there some of the carers are on their phone and not looking after them.
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Review of

Randolph House Care Home

from Chris H (Wife of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Randolph House nearly 2 years with Alzheimer's. He had a few negative experiences in three other care homes before coming here and I have to say, having worked in the NHS for many years, to compare the standard of care is brilliant. The staff are so caring and, although he now
is unaware of his surroundings, they treat him admirably. There is never a smell as you walk through the front door or anywhere else throughout the home. The staff are always upbeat and friendly, nothing is too much trouble. They have plenty of activities going on and the food is very good and wholesome.
Reply from Lynn Lacey, Home Manager at Randolph House Care Home

Thank you for taking time to give such positive feedback, it is a privilege to provide care and support for all the residents living here. It is also so important to all of us at Randolph House that every member of our residents' family and friends feel confident in the service that we provide.

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Review of

Randolph House Care Home

from P D (Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Room to small and ensuite.
Living here is bearable, the staff are fine.
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Review of

Randolph House Care Home

from P K (Daughter of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had a lot of falls due to her fragility and Alzheimers. She now has to wear a collar and cuff sling so is unable to feed herself. The staff here are lovely taking care of mum assisting her with dressing and at meal times. I visit mum almost every day and the staff are brilliant! Meals are nutritional.
Everywhere is always spotlessly clean. I myself can't praise the staff and management enough.
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Review of

Randolph House Care Home

from R S (Son of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are attentive to residents' needs at all times and work very hard. The care home is very clean in all areas. The staff are always happy to see us visiting and often stop to talk and keep us updated. Meals are always of a good variety and look appetising. We are really happy with the care our
mother gets in Randolph House, and wouldn't change this.
Reply from Luke Stocks, Managing Director at Randolph House Care Home

Thank you for your kind words, I will pass on your feedback to our staff.
I am very pleased to hear of your positive opinion of Randolph House, so thank you from myself and the team.

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Review of

Randolph House Care Home

from K C (Daughter of Resident) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has settled in Randolph House very well she now feels like this is her home she is happy, safe and secure in her twilight years. She tells me she has lovely meals. All the staff appear to treat her with respect and dignity and clearly care for her wellbeing. She is always kept clean and tidy
so overall very satisfied.
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Review of

Randolph House Care Home

from S D (Son of Resident) published on 30 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother needed the support and assistance that only a care home could provide. Randolph House is close to where I live and our first choice to see how mum responded to living in a residential care home. The home has been very accommodating to her needs, she already loves all the staff that work there
and praises them, food and the cleanliness. I've not been allowed in due to Covid-19.
Reply from Kevin Robinson-Husband, Regional Manager at Randolph House Care Home

Thank you for this lovely comment I will ensure this is discussed with staff teams.

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Review of

Randolph House Care Home

from Linda F (Daughter of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been living here since 2010 - chosen through previous recommendations from people we knew. The standard of care in the 9 and a half years of my mother being here has been excellent. The care staff really do care for the residents.
The standard of meals is excellent and the chef will
make anything a resident would prefer if it's not on the menu that day. The cleaner is on duty every day - laundry services too. There's a hair salon and various other services that come in.
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Review of

Randolph House Care Home

from Julie D (Daughter of Resident) published on 20 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was lovely to see my mum joining in with the 40s and 50s singalong with the singer you organised in December. Mum loved it and even though she suffers from dementia, she really joined in. Thanks, it made my day. I live a distance away so it is difficult to know how she is from day to day as I can't
just pop in, but I feel reassured that she is well looked after and happy. I wish you had a page on social media that you could use to show what is going on. A few care homes near me do this and it's great to see what is going on. Maybe something to think about?.
Reply from Sharon Cole, Manager at Randolph House Care Home

Thank you for your review Julie. We do have a social media page for all Burlington Care homes. If you search Burlington Care Ltd on social media, all stories are published on there. I will pass on your lovely review to the staff team.

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Review of

Randolph House Care Home

from M T (Resident) published on 24 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very polite staff, nothing is too much bother for them, very helpful.
Reply from Sharon Cole, Manager at Randolph House Care Home

Thank you so much for your lovely review. I will pass on your comments to the staff team.

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Review of

Randolph House Care Home

from Sally K (Daughter of Resident) published on 3 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident since 2017 and was very scared at the prospect of giving up her independence but the staff have made her feel like it is a home from home. For me, as a relative who needed the reassurance that my mum would be cared for, respected and safe in her environment, this was the ideal
choice. The home is clean, friendly and the staff are caring and engaging. Mum has her own space when she needs it but there are plenty of activities for her to participate in if she wants to. She is actively encouraged to do so by both the staff and us as relatives. Mum particularly enjoys the food which she says is just like homemade with a wide choice and always fresh. If Mum is not up to joining her fellow residents in the communal dining room, her meals are brought to her room, which is a comfort to know that Mum is not ignored and that she is being monitored to ensure that she does not go hungry or become dehydrated. We are, as a family, very happy that our mum is safe and happy.
Reply from Sharon Cole, Manager at Randolph House Care Home

Thank you so much for your lovely review. I will be sure to pass your thanks onto the team.

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Review of

Randolph House Care Home

from Amanda (Daughter of Resident) published on 9 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been in the care of Randolf House now coming up to 3years, it’s more like a real home rather than a care home, he is a dementia sufferer and settled in within half an hour, the careers couldn’t do enough to welcome him, he is treated like one of their family. We visit dad two to three times
a week at least and are welcomed by the careers the same every time, they are so dedicated. It is so reassuring knowing dad is well cared for, he is so happy. Would have no hesitation in recommending this care home to anyone.
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Review of

Randolph House Care Home

from S D (Daughter-in-law of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home which my mother is a resident clean. All the staff are helpful and caring to my mother and myself. Nothing is too much trouble and staff always listen to my concerns about health etc. and problems are always dealt with straight away.
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Review of

Randolph House Care Home

from John B (Son of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother seems settled and very happy here. The hard working staff are marvellous treating the individual residents with respect protecting their dignity and all with humour and professionalism we her family and other visitors are made to feel very welcome every time we visit and are kept well informed.
The
social coordinator certainly tries to come up with events, games, music sessions etc to stimulate the residents as much as possible. I would like to thank every one of the brilliant team.
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Review of

Randolph House Care Home

from Hannah (Regular Volunteer) published on 3 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
From November 2015 I have been visiting Randolf House to gain work experience as I am wanting to become an Adult Nurse. I was able to meet many of the residents, interact with them, have a game of bingo, make bunnies for Easter and tissue paper flowers for mothers day including many more activities.
I would like to thank one member of staff who showed me around the care home and encouraged me to carry out activities with the residents. By doing this I was able to build on all of my skills that I will need for when I go to university. I would also like to thank the home manger and all other members of staff for being very welcoming and making the care home a wonderful and happy place to be. I will miss carrying out my work experience and miss the residents that i was able to make a bond with. I hope to return the the care home to visit soon.
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Review of

Randolph House Care Home

from Lesley W (Daughter of Resident) published on 11 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in Randolph House for just over four years and has been well cared for during this period. Any issues that I have raised have always been promptly dealt with and he has been well looked after.
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Review of

Randolph House Care Home

from Gareth F (Grandson of Resident) published on 21 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was on Bluebell (nursing) and wow the care he was given was fantastic, the staff are so attentive and always happy to help. Absolutely brilliant care given my grandad always looked smart and well looked after. Very clean and well presented I would recommend this home to everyone.
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